Archive for the ‘applications’ Category

Google wave first thoughts – Grassroots Digitalbritain and the digitally excluded

Thursday, November 5th, 2009

Had a day or two to play with the wave.  Some of my Facebook friends have already commented that it is no good without others to communicate with.  At this time I have two friends in my wave contacts list :Luc from Google who invited me and Cyberdoyle.

This fits into the category of sad git with no friends.  However Cyberdoyle, who is the most advanced farmer’s wife (for I believe such is she) in the world when it comes to the internet, is showing me the way.  Cyberdoyle is hugely knowledgeable when it comes to Rural Broadband (or lack of) and the Digital Divide.  Martha Lane Fox should recruit her.

Cyberdoyle, ok Chris, started a wave and showed me the way.  Pic below:

Grassroots Digitalbritain wave

Grassroots Digitalbritain wave

There are currently 14 people catching the wave, none of who I know other than Chris. The resolution of the jpeg doesn’t do it justice. However what you are seeing is a multimedia collaboration work in action. This could be a cross departmental business tool, a group of friends planning a party or something online usable by any community anywhere (except where you can’t get broadband!)

This is impressive and I’ll keep you posted on progress with the Grassroots Digitalbritain wave which you might or might not have gleaned is all about a community of people trying to get the internet into their lives.  I get this image of an inner city council estate where the residents are trying to make life better by raising money for a community centre. There is no difference between them and rural communities wanting to access the internet.

Anyway Google Wave – so far so good. Thanks Luc for inviting me and who needs lots of friends when you have Cyberdoyle.

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Posted in applications, internet, social networking | 3 Comments »

bandwidth bandit – off site backup case study

Thursday, September 3rd, 2009

One of the big drivers for bandwidth usage is offsite back up and storage.

The amount of backup and storage capacity required by a business is to a large extent dependant on the nature of that business. An organisation which regularly processes a large amount of financial transaction or billing data is going to need a lot more than somewhere whose main concern is the safekeeping of CRM data and perhaps the security of information on individual PCs. Moreover as a rule of thumb the larger the amount of data that needs backing up on a daily basis the more critical that data is likely to be for a business.

One of Timico’s customers performs a 50GB daily backup to tape. The tape is removed from the premises every night to an offsite storage location. This is far from ideal. The company until recently operated over a bonded ADSL connection which gave them approximately 2Mbps uplink.

Backing up 50GB over the 2Mb connection was going to take 555 hours. This was not a practical proposition. The company has just put in a 100Mb leased line. The time taken to perform the backup would now be 11 hours which makes an overnight run a real proposition.

Not everyone has a 50GB requirement but as faster broadband technologies come along at cost effective prices more and more people will use an offsite on-net backup facility which will in turn drive bandwidth usage.

bandwidth

The chart is self explanatory. I’ve made some assumptions regarding packet overhead on the pipes

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Posted in applications, bandwidth bandit | No Comments »

Defining Moment In Social Networking

Sunday, February 8th, 2009

I’ve been conversing on Facebook with Jeff Pulver and am somewhat gutted that lack of time keeps me from attending his SocComm conference in New York this coming Tuesday, 10th February.

Jeff has a lot of experience in running such events and is confident that this one “will represent a defining moment” in Social Networking. His line up of topics is very interesting covering a range of areas such as regulatory, marketing, communications, mobility and investment.

What is also educational is the line up of sponsors, (ZiXi | Vivox | Phone.com | Pathable | Ripple6 ) fairly short this being the first time this show has been staged, but also an example of where people think there might be money to be made in this space.

I’m sure Jeff will be running other SocComm events and I look forward to the time I will be able to attend. In the meantime if anyone who is going wants to give me some feedback that would be great.

You can follow the event on Twitter at #sc09 and #soccomm. Jeff has a team of 25 twitterers lined up in the audience.

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Posted in applications, internet | 1 Comment »

The Channel Wars – Which Channel Will Win The Convergence Battle?

Friday, January 30th, 2009

No I’m not talking TV channels here. I’m talking channels to market for converged services. And I’m not talking about which company within a channel will win. I’m talking about which channel will win.

Out there in the big wide world there are three basic types of channel that sell communications services:

  • mobile resellers,
  • PBX resellers and
  • IT resellers

Traditionally none of these channels have stepped on each other’s toes. Ok I know there are probably companies out there that might claim to cover more than one of the spaces but seldom all three.

Certainly mobile dealers find it hard to sell non mobile services. Although PBX resellers have had to get to grips with some aspects of networking in order to be able to sell VoIP enabled products they are far from being involved in the whole gamut of IT related products and services. 

Finally in my experience an IT reseller usually doesn’t have the knowledge to be able to sell voice, be it fixed or mobile. It’s not their space.

The UK is moving at high speed towards being a totally internet connected country. If anything it is speeding up (witness yesterday’s Digital Britain announcement and last year’s roll out of 21CN) and the communications requirements of businesses are going to get evermore complex and ever more converged. 

Convergence and Unified Communications are somewhat trendy buzzwords which have different meanings to different people. The fact is however that businesses will increasingly want to buy services that work with their other services:

  • VoIP that works over a variety of both fixed and mobile networks
  • Integration of the office phone system with the applications sat on a desktop and with mobile devices
  • Seamless portability of applications and backups of key corporate data 
  • All this without compromising on network security

Currently I believe it is only high end corporates that can really indulge in a communications roadmap that embodies the true vision of Unified Communications. However I do think that a new breed of business is appearing that smaller companies and channel partners can turn to for access to the wider range of skills and technologies needed to service this new connected market.

This type of business, call it a super-convergence provider, will be able to partner with any reseller from any channel and offer them a range of products and services that is complementary to what they already do. So  mobile, voice and IT resellers can carry on with their core business without having to worry about not having all the arrows in the quiver.

So what is the answer to my original question? Which channel will win? I guess my view is that the winner will be the channel that works best with the new breed of super-convergence service providers, one of which is clearly Timico.

I’d be interested to hear from people who have views on this subject, either by commenting on this blog, on facebook or by contacting me directly.

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Posted in Fixed Mobile Convergence, IT Services, Security, Unified Communications, VoIP, applications, mobile | 1 Comment »

Ribbit & BT – Unified Communications

Wednesday, July 30th, 2008

BT has bought a company called Ribbit based in Silicon Valley, California. Why is this interesting or significant to the UK business community? Maybe it isn’t.

However there is a chance that in the UK we will see the effects of this acquisition in the next year or two. Ribbit provides the hooks to make voice calls from different applications. In itself this isn’t anything special – Timico could do the same thing using it’s Nortel 5200 platform given the time and inclination.

Ribbit has tried to make it easy for 3rd party developers to do so and as a company whose sole reason for existence seems to have been to do this then one must assume that they would be doing a good job of it.

I think my one observation relates to what BT expects to do with the platform. It seems to me that Ribbit is set up as an applicaton for a wide community. I suspect BT might just use it to develop their own embedded voice applications. This to me would be a lost opportunity. Here BT has the chance to position itself at the centre of a Web2.0/VoIP2.0 world in the UK but it needs to keep Ribbit open to all to do so.

In the world of voice, at least in business voice and Unified Communications, it is also important to keep the activity and platform UK centred when selling to UK parties. This is why I believe that a Webex service with a voice platform based in the USA will never have a huge market reach in the UK. The same applies for the apparent efforts of Microsoft with hosted OCS.

Timico is based in the UK, offers UK services and telephone numbers, and I believe will be going head to head with Microsoft and Cisco in this space. Of course in other areas we will be partnering them. Interesting times…

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Access control meets www – and it’s not what you think

Friday, July 18th, 2008

When I began this blog I intended to cover subjects that I felt would be of general interest to users of business communications services in the UK – Timico customers generally. I didn’t think that this would for one moment include the topic of door entry systems. It does.

Some time ago we began a relationship with a company called Paxton Access. This was because we needed a security system for our new purpose built Headquarters building in Newark (Notts – not New Joisey for the benefit of international readers). Since then we have started installing it as part of an integrated package for customers.

Door locks have moved on a long way. This system comes with a Software Development Kit. I’m not suggesting that this is something particularly useful for general business customers who won’t know one end of a SDK from the other. However the rich engineering talent we have at Timico has been able to put it to good use.

We now have an intranet page that provides access to the door entry system. One click on the web interface and the door can be opened. Is this a security risk? We don’t think so. Access to the web page is controlled via Active Directory authentication and is tied down to specific individuals. This can apply to any door at any of the Timico UK locations and can be tied in with camera visuals so that the person allowing entry can see who they are letting in.

The same door can be opened by anyone holding a registered keyfob or, using the intercom, via any telephone handset on the Newark Nortel PBX. This functionality could be extended to opening by sms pin number from registered mobile handsets, or via command line interface from non Windows PCs as is the case in our Ipswich NOC where the engineers have the traditional geek’s abhorrence of all things Microsoft.  

There is more. This system can be used to set the alarm and turn off all the lights when the last person leaves the building. This is serious use of web technology for mundane but important business needs. 

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Posted in General, IT Services, Security, applications | 1 Comment »

Calliflower

Monday, July 14th, 2008

Well I have been bowled over by an application that I saw today for the first time on Facebook. I was responding to an invite of an old friend Carl Ford to attend an online conference call on Alec Saunders’ Squawkbox. The subject was “deploying globally, regulated locally”.

Regulatory stuff isn’t really what turns me on but the exciting bit was the Calliflower application that was being used to host the call. This an online conferencing app that can be buried in facebook. You use the web interface to see who is online, their pictures and put your hand up when you want to say something.

The great thing was that you could also use your facebook interface to send IMs to people on the call and to write wall posts in real time.

This is a great example of what is coming along in the web2.0/voip2.0 world. The application wasn’t perfect. You either called in using Truphone or Skype or used a paid for number in the USA or France. However as an example of what can be done it was brilliant.

Immediately after the call I set up my own call (in seconds) and had a play with it with a colleague Dean Bruce. You could even press a record button and download the conference to your pc when it had all ended.

Now I’m not quite sure yet how this is going to be monetised and there are quite a few missing features compared with some commercial “Meet Me” and collaboration services such as those provided by Cisco/Webex and Nortel. Integration with your company systems, video and collaboration to name but a few.

However Dean and I walked away from the office in quite a state of excitement. It must have been because I was going home for my tea :-) .  Check it out on http://apps.facebook.com/calliflower/.

If you aren’t in facebook go to http://www.calliflower.com/Index.html.

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Posted in Unified Communications, VoIP, applications | No Comments »

Consumer ISP versus business ISP – the facts

Thursday, July 3rd, 2008

The ISP community has been coming in for some bad press recently with high profile stories of

 

  • bandwidth capping and throttling,
  • the use of deep packet inspection to manage and shape traffic,
  • complaints to the ASA by BT regarding deception of customers by Virgin
  •  
  • complaints from the ISP industry about who pays for the bandwidth for users of  iPlayer and other internet based video streams
  • complaints on user forums about speeds throttled back to less than that of dial up at peak periods

The B2B ISP community has not generally been suffering from these complaints. They arise in consumer-oriented networks from the need to cram as many customers in as possible in order to meet low price expectations. Whilst a B2B ISP still suffers from the general rise in internet bandwidth usage (currently running at around 3 – 4% a month) it cannot impose the consumer bandwidth management methods described above because a business’ internet connection is normally too important to mess with. For example when throughout drops (as it will with too many users on a network) so do VPNs therefore you have to maintain high quality throughput.

 

The response of the B2B ISP is to increase the overall ADSL bandwidth available and bear the cost. At the end of the day the cost has to be passed on to the customer otherwise the ISP doesn’t stay in business and the customer doesn’t have an internet connection. Business customers are likely to less sensitive to changes in costs (we aren’t talking about big numbers here anyway) recognizing that they get a better service at the end of the day.

 

Whilst I can only speak for Timico, Twang.net and KeConnect the business customer pays for what he gets but at the end of the day he gets a much better service than the consumer.

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Mobile handset wars

Monday, June 30th, 2008

I have always been a fan of Nokia handsets for business use. However I have recently been a little concerned that in the longer term the writing might be on the wall. What with developments in the iphone world and more competition potentially coming from a google open mobile platform.

Nokia has just announced that it is purchasing outright rights to the Symbian operating system. The company intends to make Symbian freely  available as open source which might do something to stop the potential rot. We can only wait and see.

The developer community for iphone will I’m sure come up with thousands of applications in a very short space of time. How many of these will be particularly useful is another thing. Again we can only wait and see, or at least wait and see how many of them will be useful to business. The issue really  for me is is how many useful applications will now come out of the woodwork for Nokia handsets.

I did come across an application on the Nokia website which I consider to be supercool (excuse my naievity if readers think this is all old hat). This is a barcode generating application that allows Nokia handsets to be used as barcode scanners.

 nokia bar code

It took me seconds to generate this barcode and upload it to the blog. There have to be many uses of this in business and Nokia has made it easy. There is a prize for anyone who can tell me what the barcode says. Leave a comment if you have the answer.

Use this link to see more. 800080;">http://mobilecodes.nokia.com/create.jsp

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Posted in applications, mobile | 1 Comment »