Archive for the ‘IT Services’ Category

New Technical Operations Centre – call for ideas

Tuesday, September 29th, 2009

Having moved the Timico Network Operations Team to Newark this summer I am looking at upgrading our facilities to provide the business with a state of the art Operations Centre. With this in mind if anyone has any inputs on how we might approach this now is the time.

If anyone out there who are proud of their own facilities and wants to invite me to visit for a look see then I will gratefully accept the invitation.

I am also happy to be approached by vendors in this space if they have something that will add value here.  This could include monitoring equipment, posh screens, ergonomically optimised workstations, electronic whiteboards or even just nice plants etc, etc.

My contact details are available here.

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Microsoft breaking down walls whilst Opera is in the cloud

Wednesday, May 20th, 2009

I attended Wireless 09 at Olympia today.  There were a number of talks I thought worth hearing including one by James McCarthy, Microsoft’s Head of Business Marketing. This one turned out to be a bit of a disappointment.  Probably my fault really as I was looking for details of Microsoft Mobile Applications and how they interact with the desktop.

Instead we were treated to a high level philosophical talk on removing barriers in business based on some research that Micrsoft had commissioned. Typical big company, big marketing budget stuff I thought.

I think most of the audience thought this too.  The chap next to me fell asleep and there were initially no questions.  When the questions did arrive they were on standard Microsoft products with no real link to what had been the subject of the talk.

Ah well.  James McCarthy incidentally, not to do him down, was a good speaker and was the spitting image of actor Hugh Grant.

The previous talk was by Jon S. von Tetzchner, Co-Founder and CEO of Opera Software.  Opera is an interesting company and I hadn’t realised the size that they have grown to- 675 people according to von Tetzchner.

Their browser business is based on the fact that all applications are moving into the cloud and every device needs to be able to access these apps. I doubt anyone would argue otherwise but he did put up some interesting statistics.

It was suggested that back in 1997 80% of all Applications were based on someone’s PC, with the 20% balance being web based. By 2007 he said that his had changed to only 15% being based on the PC and 85% on the web. Whilst adding a caveat that his was not a scientific survey it certainly does underline the trend.

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Powergate initial tranche is 95% sold

Tuesday, May 19th, 2009

Following on from yesterday’s post re Telecity’s new capacity plans in Europe the company told me today that the first tranche in Powergate, its new West London datacentre, is 95% sold. That’s 95% of 4.5MW according to Telecity, and in less than a year!

With a total of 10MW potentially available there is still some way to go but it wouldn’t mind betting that they are already looking for a site for their next UK build.

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LINX 65 and Telecity

Monday, May 18th, 2009

First day of LINX65 produced the usual interesting mix of talks. Today included IPv6 and VoIP QoS.

The sponsor’s talk at the end was given by Rob Coupland, COO of datacentre operator, Telecity. In Europe Telecity operates in London, Paris, Amsterdam, Stockholm, Milan and Frankfurt. A good footprint to have.

What was interesting was the statistic he floated that the company is doubling its datacentre power capacity over the next couple of years.

I counted 26.5MW in total! They plan to sell this over the next 3 – 4 years. This is a big bet that they appear to be confident of placing based on the uptake that they are already seeing. One of the big drivers they are (unsurprisingly) seeing is content provision.

I’m not making any comment re the effect on Global Warming here seeing as we at Timico are also in the business. I guess at the scale that we are talking about though cooling efficiencies will make a huge difference.

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Blackberry service experiencing technical difficulties

Tuesday, April 28th, 2009

Hot off the press is an alert from RIM saying their Blackberry service BIS/BES is experiencing difficulties.  According to RIM this means that

Customers may not receive new service books
Connect clients and BB enabled devices that require a new PIN may be unable to receive the pin
customers may experience delays in receiving messages and may get an ‘x’ when sending
customers may be unable to register their device i.e. Register Now
customers may not be able to roam in another location
customers may not be able to use internet browsing
Enterprise customers may be unable to connect to the BB network
customers may not be able to access their internet mailbox, integrate their account or view email attachments.

This is a fairly rare occurrence – unofficial poll around the office suggests once a year – but when it does happen it affects a lot of people. The alternative is to use your own push email but in my experience that is actually less reliable.

All I can say is that businesses need to work with providers that offer support at times like this.  There is nothing worse than having a service that doesn’t work and then being kept in the dark as to why this is happening.

For those who don’t already know BIS = Blackberry Internet Service, BES = Blackberry Enterprise Service.

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The forecast for Unified Communications is cloudy

Friday, April 24th, 2009

Oracle has been in the news recently with the acquisition of Sun. One of the prizes that comes with this purchase is Open Office. This probably would have fitted in very well with Oracle’s Network Computer play of ten or more years ago – I remember visiting Oracle at the time to try and design in some networking components.

Lack of cheap high speed connectivity is what brought Oracle’s efforts to a halt in the 1990s. Today the environment is completely different. Today, however, I don’t see Oracle playing in the space. Instead the spotlight is on Google and what can be seen under the bright lights, understandably, bears no resemblance to what was there in Oracle’s day.

All the components are there: cheap connectivity which is getting faster and cheaper all the time, a massive cloud computing infrastructure that would have been unimaginable ten years ago and a whole bundle of applications that are easy to use and can be accessed from multiple platforms.

Google is poised to be a massive player in the Unified Communications market, at least in the consumer space and downstream probably for small business as well.

There are already many reasons why people use Google’s online facilities. Google mail, Google Calendar, Google Maps, Google Docs and Google Talk and of course Google the search engine.

When I log onto my iGoogle home page I can already access many features that would traditionally have been the domain of a business based Unified Communications service. From my Google Mail account I can send Instant Messages and have video conversations. I realise there are other services available where this can be done but none have the same potential for integration with other cloud based applications (Microsoft will probably disagree with me here).

Now add mobility. Despite being a clunky initial design, sales of the G1 phone have just hit the 1 million units mark and are forecast by British based analyst Informa Telecoms and Media to overtake the iPhone by 2012. And it is still early days for Android, the open sourced mobile operating system used by Google.

HTC has announced a new Android based smartphone that will support Google Mail, Google Talk, GoogleMaps, and synchronises with Google calendar and contact list. Word also has it that Samsung is also looking to introduce three models later this year. The initial clunkiness will soon be long forgotten.

All this points to more and more users using Google Unified Communications services. This doesn’t mean to say I am tolling the death knell of other UC services. I am not. Business has needs that go beyond what Google offers as a basic service.

Better office tools aka Microsoft Office, integration with other business services such as Customer Relationship Management tools operation behind secure company firewalls etc etc. These services are however becoming increasingly virtualized and hosted in the cloud, just like Google does and like Oracle wanted to do way back when I fitted into a smaller waist trousers.

As far as Unified Communications goes I can see clearly now and the future is in the cloud.

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Oracle to buy Sun

Monday, April 20th, 2009

It sounds a bit sci fi really doesn’t it?  “Oracle to buy Sun”.  This is today’s big news in the IT industry.  Big in that it involves $7.4 Billion in cash.  Also big in that it brings together two heavy hitting names  in a marriage that I believe will create a single company where the sum will indeed be greater than the parts. 

As someone who has been part of three successful company acquisitions in recent years, although not quite on the same scale as Oracle, I can identify with their CEO Larry Ellison :-)

If you are in the IT industry you will understand the dynamics that the combination of the components of Oracle and Sun will bring to the party. Oracle will now own a complete stack, right up from physical hardware through operating systems, programming languages and applications. Its products will become more competitive as these components become optimised to work with each other.

Looking at it on a personal level Timico uses a range of products from both vendors. Oracle databases power our VoIP platform together with Sun hardware. Our storage product, KeVault, uses Sun’s Java language. Sun’s mysql database powers half the ISP industry (the other half uses postgresql).

Hopefully the acquisition will not constrain the feature development of products such as mysql. Certainly Oracle will see Java as a prize and I can’t imagine Larry Ellison would sideline “Open Office” considering his long standing “rivalry” with Bill Gates.  We do live in interesting times.

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Novation, novation, novation

Tuesday, March 17th, 2009

I have recently novated three companies ADSL networks to Timico, including health charity “Stroke Association”.

Novation is the process whereby a company hands over its assets to another, in this case we are talking Wide Area Networks. There are a few reasons why companies do this:

  1. Increasing levels of internet usage drives the need for larger BT Central pipes. Disproportionately large steps in costs are incurred when increased capacity is required.
  2.  BT Central pipes of 34Mbps or less do not support L2TP, which is the technology basis for the modern MPLS Private Wide Area Networks. PWANs are far more efficient than traditional PPP/IP Sec based Virtual Private Networks (VPNs).  The Timico network is fully L2TP compliant.
  3. Increased availability is driving users towards faster 21CN-based ADSL2+ connections which require totally separate connectivity infrastructure. Timico provides an upgrade path, so that customers’ users can be automatically upgraded to ADSL2+ as soon as availability to 21CN is rolled out in their area.

To the uninitiated this might all sound a bit boring but in actual fact in these recessionary days it seems that more and more companies that traditionally ran their own networks are seeing that it makes sense to outsource.

The same cost pressures are starting to be seen in the Internet Service Provider (ISP) business with more and more ISPs putting up for sale signs.  Small ISPs are struggling to come up with the cash to upgrade their networks.  It is important to have cash in the bank these days and looking forwards to the end of the recession I can see the industry in a different shape to today.

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Terrific Tina Turner at the O2

Thursday, March 5th, 2009

Tina Turner was great. Amazing in fact considering she is 69 years old (allegedly). What’s that got to do with a technology blog?  Only that I went along to a concert at the O2 Arena last night and was absolutely bowled over with the quality of what I saw.

The quality of the show, the quality of the venue – wonderful acoustics, and the quality of the hospitality on offer. My thanks to hosts,  Telcity and specifically sales manager Sharon Newling for looking after us in their suite.

Telecity is one of Timico’s high quality datacentre partners – we have a number of suites and cages at both Harbour Exchange and Sovereign House in London’s Docklands.

Just to round off the story I was pleased to take along with me Barry Skillett of Paypoint and Terence Long of RTP Solutions, both Timico customers. What’s more the O2 Arena is run by AEG, also a customer.

tinateam

From left to right Barry Skillet, me, Sharon Newling, Terence Long. I am obviously enjoying myself and obviously in need of a haircut!

Below – Tina herself on stage.

tina

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Gmail down for the morning yesterday

Wednesday, February 25th, 2009

Gmail was down yesterday, you may have noticed.  Certainly you might if you were one of their 113m strong userbase although I imagine that most are consumers and because it happened in business time it may not have had that significant an impact. Google themselves use gmail so someone definately noticed.

The service fell over because one of Google’s European datacentres failed which in turn had a knock on effect on some of their other datacentres. I have recently been visiting datacentres with a view to planning our next phase of expansion. Datacentres are rated in Tiers from 1 to 4, 4 being the most secure reliable and therefore most expensive.

In a Tier 4 datacentre you will find the ultimate in security mechanisms, biometric security, weighing machines etc. You also find the highest levels of resilience to power and connectivity failure. I was interested to learn recently though that there is a sensible limit to how much it is worth spending on a data centre as even Tier 4′s have been shown by modelling that they are vulnerable to catastrophic chain reaction failures .

I don’t know what Tier datacentres are operated by Google but they do employ someone specifically to manage reliability of their site. It just goes to show that when software and computers are concerned there is no such things as a 100% reliability.

In this case if you are totally reliant on a single email system it seems that there will always be a potential reliability issue. What you can do is have a totally separate mail system coming from a separate platform. I use both timico.co.uk from an Exchange server and trefor.net from our ISP platform.

Although I don’t ever recall the ISP mail platform letting me down certainly the Microsoft product has occasionally given me cause to resort to the backup. With a backup you can always call someone and ask them to resend to the other mail address and also use it yourself to send.

Most people have a personal email address but you might not want to give that out to a business acquaintance and in any event this type of email typically has file size storage and download restrictions. I’m sure others will have views on this subject but that’s my five pence worth.

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