I’ve just had one of those life enriching experiences. I’m currently looking at back-up and storage options to enhance our own SAAS capabilities. i365, “a Seagate company”, looked as if it would fit the bill so I called them.
As I was calling I realised it was one of the numbers provided by Timico on our VoIP platform and indeed when the Michelle receptionist answered the phone her name appeared on my screen. She transferred me to Sean O’Reilly and his name also came up.
The video then kicked in and we had a video call. Sean was using our own PC Client software and we began exchanging Instant Messages. Sean is an intensive user of the PC Client because it allows him to keep his hands free to type. His praise of the service was fullsome and it made my day.
This really is the way forward. It was a totally adhoc video call with someone I didn’t know, had never spoken to before but that will be the norm in times to come.