PAB Translation is a forward-thinking, multi-award-winning translation company with branches in England and overseas.

Nearly all of PAB’s translations are conducted by a native language speaker and more than 70% of its customers come through word of mouth based on the quality of work and the level of service the company offers.

The company’s operations team guarantees to reply to customers needing translations within one working hour from a quote request, so being responsive is part of the firm’s daily routine.

When Managing Director Iwona Lebiedowicz wanted to ensure that the company could reach the next level of service to offer its customers worldwide, she decided to invest and sign up to superfast broadband to aid the company’s growth.

She said: “Our team members come from all over the world as we are one of the largest firms of certified translators and language interpreters in the east of England. As our staff are from all over the world, we wanted to be able to use cloud-based computing and so upgrading to superfast broadband was the next logical step for us as a company.”

Signing up for such speeds has meant Iwona and her team have been able to perform the tasks they normally do, but in a fraction of the time.

Ruta Rubina, PAB Translator and IT Co-ordinator, explained: “We decided to upgrade at the end of 2014 but waited until April when we installed a new cloud-based IT system. The technical demands and the potential enhanced performance cloud computing offers made it necessary to switch to superfast broadband if we were to benefit fully from our new IT infrastructure.”

“We’ve also noticed fewer errors happening,” added Operations Manager Ana Maria Silvago, “which for translation is invaluable.” “Most of our business is done online and our freelancers are located in various locations across the world so it’s great not to be running into problems with regards to getting vital information out there. It now means we are more efficient and more productive overall.”

Sales Ledger Assistant Monika Przybyszewska agrees, saying the superfast speeds on their broadband give greater capacity to send and receive data electronically.

“With invoices especially in my case, it’s much faster. Costs are reduced because we can now rely on our invoices being received by email,” added Monika.

“We are also enjoying faster payments with reliable internet banking and we are able to handle customer issues more efficiently.”

To find out more about PAB Translation please visit pabtranslation.co.uk. This case study was first published yesterday on the onlincolnshire.org wesite.