Virgin Media Broadband Problem s R Us
I’m having a Virgin Media broadband problem. Took a skeet on my router and no WAN IP address was present. I haven’t bothered logging a fault as their website tells me there know about it – see featured image above. It’s been down since I got back from the dentist at around 10am.
In the meantime I’ve been using my phone as a portable hotspot connected to the EE 4G network. Since I got a 20GB data bundle for £20 a month (see here for story) I am totally comfortable with hammering the 4G connection. In fact you will see below that at 40Mbps down and almost 20Mbps up I am getting a reasonable speed out of it – faster indeed than my old 80/20 FTTC line that only ever gave me 30/7.
The only problem I have is that my SIP deskphone doesn’t work and similarly neither do our SIP DECT phones that are the “landlines”.
This is a little bit of a nuisance as I use the SIP line to make free conference calls and to call my dear old dad in the Isle of Man. Mobile operators rip you off on calls to the IoM by not only treating them as international roaming calls but also outside the EU. Landline calls are treated as UK geo.
The only easy way to find out if the problem has been fixed is by occasionally trying my landline. Otherwise it’s a nuisance switching hotspots. The connection did come back momentarily but has now disappeared again.
I can get by using the 4G line and mobile calls but you can see why it is important for larger businesses to that they have robust connectivity. If I had an office full of people it would be worth paying for a second totally separate line for resilience/redundancy.
The Virgin service status page says estimated fix time is 14.20. Who wants a bet on whether it will be fixed by then?