Categories
Business Cloud xaas

Which cloud services do you use for work?

April is normally associated with rain so I’m having a bit of a cloudy1 month. Other than the services we host ourselves in our own private cloud Timico uses three main external cloud based services: ServiceNow, Salesforce.com and OneSource. I guess we also access tools on remote portals for BT Wholesale and Openreach which could at a push be categorised as “cloud” based services. I also personally use Eventbrite when I organise industry bashes such as the trefor.net Xmas party and my industry dinner debates.

Trefor.net also uses the whole suite of Google services and in order of level of use I also have Microsoft/Skydrive and Dropbox accounts. I also have an Apple ID but it doesn’t get used much.

I tend to mix work and play – I only have one laptop which gets used for both.

What I am interested in though is how you, dear reader, use the cloud for work. Are you on Google Apps or Office365? What other cloud services do you use and what is your experience of using them. Do you have problems with outages? How do you get around these problems?

Have you taken the plunge and gone totally cloud based? What size of business are you? My impressions are that it is easy for small businesses to go into the cloud and for very large companies the business case is compelling but not so easy for those in the middle. Is this right? Does the global nature of the cloud give you a problem in your line of business?

Answers either on a postcard stating point of view or by leaving a comment.

atb

Tref

1 Of course it’s not meant to be bloomin’ freezing but I’m sorry I have no control over that – if any of you do then for goodness sake get on and sort it 🙂

Categories
Business Cloud datacentre

We Want #ITIL Service…And We Want It Now!

New Timico helpdesk ServiceNowMany years ago I worked at Marconi Electronic Devices in Lincoln. The purchasing manager there, a canny Scotsman,  had a certain approach when it came to the acquisition of software. His opening bid in a negotiation would be the cost of the physical tape required to carry the software to our premises.

These days software doesn’t come on a tape. In fact it often doesn’t come at all but resides somewhere remote and fluffy in “the cloud”. What’s more it can’t even be described as software – more a set of APIs and capabilities. When it comes to estimating a value for such an entity it has to be in terms of the benefit to your business.

It wasn’t so long ago that Timico was a small ISP. The company has been growing quickly to the point that