At last week’s ITSPA Council meeting we discussed nuisance calls. This post on on the subject was written by Pete Farmer, writing in a personal capacity. Pete is the Commercial and Regulatory Manager for Gamma a wholesale supplier of telecoms services. Pete is a colleague on the ITSPA Council and chairs their Regulatory Committee. His contact details can be found via his LinkedIn profile.
No-one doubts for a second that silent or abandoned calls – the current focus of Ofcom’s attentions whereby predictive diallers make more calls than they have agents for- are a pain. It is even worse for a vulnerable person to receive a prank call at 3am let alone one where the content is potentially violent or sexual. These are often criminal acts that require decisive action from law enforcement.
What people don’t talk about so much though, is the effect such calls have on businesses. The economic harm as well as the effect on the staff can be commensurate with that suffered in a residential setting.
A business can of course be pseudo-domestic; by which I mean that a plumber, electrician or window cleaner procures their telephony services much as they would at home