Retail Business Technology Expo – notes and observations on mobile devices

Gave a talk on the evolution of retail technology into the cloud at the Retail Business Technology Expo at Earl’s Court yesterday. It was a joint presentation with my friend Umar Bajwa, Head of IT at the Murphy Oil Corporation (Murco) in the UK.

Afterwards we walked around the exhibits and it was a real pleasure to be with someone as knowledgeable as Umar (pictured right)  in the retail technology space.

A few things struck me. Talking with the exhibitors they were happy with the way the show was going. Plenty of leads which means plenty of retailers out there  looking at investing for growth in their business.

Secondly was the number of exhibit stands offering booze. Engineers in the internet space like to party but they do it after hours (and into the wee small hours – not me of course who cant take the pace anymore) but retailers seem to go at it all day!!

Wine, beers and even champagne seemed to be flowing pretty freely. I did come away with a bag of pick and mix sweets for the kids.

Finally, and the real purpose of this post, was the realization that mobile technology and smartphones and tablets in particular were starting to permeate this world. It is odd that in a retail environment that is primarily interested in cutting costs as low as they can go people seem to think nothing of spending £500 on a tablet for the shop.

I asked one exhibitor what shops do about the security of these devices. “What do you do to stop them being stolen?”  “We don’t” came the reply.  “We just sell them another tablet when the other one gets nicked”!!

And people will steal these things. Umar Bajwa was able to relate stories of people walking into fuel retailers, leaning over the counter and stealing the card processing terminal. “They are trying to figure out how the terminals work so they can come back and steal credit card information” .

This is going to be an issue that the retail industry will have to get to grips with if smart phones and tabs are going be commonplace tools for this market. I am particularly interested in this subject – how to manage your diverse mobile estate. If anyone wants to engage in a dialogue on or offline please get in touch.

More pics from the show below including one of excellent the jazz trio from the after show champagne  party – I told you they large it up in retail 🙂