How WebRTC will deliver contextual communication and AI in the contact centre

Contextual communication, AI and chatbots are on track to revolutionise the way we communicate, prompting experts to herald the dawn of a major communications revolution. What about the contact centre, and how does WebRTC underpin this shift towards improved customer engagement? More than just chatbots Most of us have already grown accustomed to talking more […]

WebRTC Workshop – how ITSPs can use WebRTC to make money

WebRTC Workshop – how ITSPs can use WebRTC to make money Trefor.net has once again teamed up with ITSPA to provide you with relevant workshop content. The last time we looked at WebRTC was a good three years ago. At that time all most of us could say was “uhuh”. We saw functionality that we […]

Hot news from the white hot world of Telecoms Technology :)

Feeling funky with my headlines today gnTel choose Oracle Netaxis. I like this. I’ve replicated the press release here which is something I don’t normally do as I normally only do original stuff and I used not to want Google to penalise me in SEO rankings for plagiarising. However I’m not all that bothered about […]

SME’s inaction on cybersecurity is bad for business

SME cybersecurity – should they care? Small retailers and businesses aren’t doing enough on cybersecurity. This, at least, is what emerges from a survey published recently from domain provider 123 Reg, who canvassed 13,000 online retailers and discovered that 10% of them aren’t taking any steps whatsoever to protect their customers’ personal data. This is a […]

Proud winners again – Oracle style

Netaxis win Prestigious Oracle Award Totally thrilled to tell you that last week, at the Oracle Industry Connect event in sunny Orlando Florida, Netaxis Solutions were presented with a prestigious Oracle Award for services to the industry. Or something like that 🙂 Oracle are important business partners for Netaxis. We use their Session Border Controllers […]

Who is going to Mobile World Congress next month?

Showcasing Fixed Mobile Convergence Mobile World Congress 2017 Fixed Mobile Convergence Mobile World Congress. If you are thinking of going to Mobile World Congress in Barca next month let me know and we can hook up. I’ll be there with Netaxis where we will be showcasing a load of nifty stuff including our Fixed Mobile […]

Announcing Netaxis Solutions UK

Netaxis Solutions UK Thought I’d share some news with y’all. Last week we set up Netaxis Solutions UK, This is a joint venture between me and Netaxis in Belgium, a business I worked with last year on a consultative basis. Quite exciting really. Netaxis are an engineering based company that partners with telecoms network operators.They […]

Video conferencing takes the strain out of taking the train

Vidyo video conferencing takes the strain out of taking the train Interesting statistics for Netaxis’ internal usage of their Vidyo video conferencing solution in 2016. We had a cumulative total of  91,496 minutes of connections. That’s 2 months, 3 days, 12 hours and 56 minutes of connections. There were a total of 974 meetings connecting […]

Interview with Matthew Hare of Gigaclear

The business of rural fibre Gigaclear CEO Matthew Hare is a pal of mine. In this little chat Matthew gives his opinion on the future of fibre broadband in the UK. Tell us about Gigaclear, how and why you started the company. I started the company in December 2010 aiming to deliver brilliant broadband to rural […]

Differentiate your service from that of other Broadsoft users

Broadsoft provisioning server – PIE by Netaxis Broadsoft would appear to be the leader in the hosted PBX market. The problem with this is that many Broadsoft based hosted VoIP services will have little to differentiate themselves from the competition. It is a situation reached in the mature on premise market many years ago. Their customer portals […]

Massive inflation in the UK tech sector already happening

Look out UK – weak pound driving tech sector inflation and unemployment The news this morning about Tesco no longer stocking Marmite in its online store due to wholesale price hikes prompted a Facebook discussion on  price rises in the tech sector with pals in the industry.  Looks to me like we are in for […]

A Solution to The Fixed Mobile Convergence Dilemma.

A simple FMC redirect server could be the answer Classically a FMC solution that works with mainstream Hosted Platforms employs SIP soft clients running on smartphones and relies on either wifi or the mobile data network for connectivity. The Netaxis solution uses the mobile voice channel offering more reliable connectivity with less drain on the handset […]

Information, Connection and Signposting Services (ICSS) Update

ICSS update A little while ago I was approached by someone else that shares an interest in the subject of Information, Connection and Signposting Services (the so-called ICSS), about which I have previously written on Trefor.Net. As a brief reminder, someone will buy up all the Google Ad-words (or, I suppose, the Yahoo equivalent if […]

Amusing LinkedIn congratulatory messages

Amusing LinkedIn congratulatory messages Started getting  load of LinkedIn congrats this week. I couldn’t understand why. It was happy anniversary in the job type stuff. I asked someone what it was for and turns out I’ve been on the ITSPA council for ten years. Actually that is wrong. ITSPA is now, in its current form, […]

House of Commons Culture, Media and Sport Select Committee report on Cyber Security

House of Commons Culture, Media and Sport Select Committee report on Cyber Security and all that jazz Email came through from ITSPA this morning regarding the House of Commons Culture, Media and Sport Select Committee report on  Cyber Security: Protection of Personal Data Online Contents In general, the report focused on the need for increased […]

UK telecoms revenues plummet because of England v Wales game

punters hang on to their seats not their phones The number of calls being made by people in UK small businesses plummets during the England v Wales European footy match, according to highly respected telecoms chief Colin Duffy. In an exclusive revelation to trefor.net Duffy reveals that his customers spent more time watching the game […]

Takeaway messages from telecoms fraud workshop

Telecoms fraud workshop learnings We covered a lot of ground in yesterday’s telecoms fraud workshop. A big thanks to everyone who made it and to sponsors Netaxis and Gamma. I don’t think there was a singe person in the room who didn’t contribute in some way and I’m sure everyone got something out of it. […]

VoIP monitoring tools for a world where SIP trunks outnumber ISDN

VoIP monitoring tools for the 21st century. I’m doing some work with a company called Netaxis Solutions who amongst other things provide a suite of VoIP monitoring tools for network operators/Internet Telephony Service Providers. This post highlights how the operational requirements of ITSPs change as they grow. Customers get more demanding and it becomes increasingly important to […]

WebRTC: hacking apps for mental health services

WebRTC hacks for social benefit Last week I explained how we at IPCortex were working with a social enterprise called Founders and Coders to use WebRTC to help solve some social challenges. The plan was to introduce the ambitious FAC team (16 trainee Javascript developers), to WebRTC via a week long workshop. We’d then support […]

CLA calls for legal right to broadband

Broadband for all? You need a bit of stamina in this broadband punditry game. It’s such a complex situation that it is difficult to follow everything that goes on. Yesterday the CLA (Countryside Landowners Association) called “on MPs today to press Government for a clear and unequivocal ‘Universal Service Obligation’ that means every home and […]

UK national lack of broadband vision

B4RL turns out to be a good source and the lack of UK broadband vision Last year I created the B4RL Facebook page. B4RL stands for Broadband 4 Rural Lincolnshire. Seemed to me we needed one aka B4RN (Broadband for the Rural North) and B4RDS (Broadband for Rural Devon and Somerset). B4RN is by now world […]