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Business internet

ISP Conference Notes – Illegal P2P Music Downloads

As heralded I spoke at the Annual ISP Conference in London yesterday. An amazing mix of organisations were represented including ISPs, content providers, mobile operators, security companies, NGOs, charities, government departments and universities. I’m sure I’ll have missed out some group :-).

My session was with Fergal Sharkey, erstwhile lead singer of the Undertones but now CEO of UK Music and representative of the music industry in the UK. In a nutshell the ISP industry has not hitherto concerned itself with what is going on with illegal P2P music downloading, other than in some highly publicised and much criticised cases of throttling the ADSL connections of heavy users.

The mood is changing with both music industry and ISPs getting together to try and come up with a solution that suits both parties. This is the scoop:

  • It costs money for ISPs to police illegal downloads.
  • Legal music downloading removes some of the distribution costs that used to exist in the record industry
  • There must be a way of recompensing ISPs for their work in assisting the music industry.

This process began recently with the signing of a Memorandum of Understanding between the largest six ISPs and UK Music. The “big six” represent a high proportion of UK broadband consumers. The concern amongst the other ISPs that actually represent the majority of the service providers, if not the largest subscriber base, is that the big six will opt for a solution that is good for them but not actually sensible for smaller organisations.

An example would be if they decided to implement technical approaches that suit larger organisations but may be impractical in smaller ones.

The upshot is that Timico was invited to participate in the debate along with the Internet Service Providers’ Association to represent the smaller stakeholders. More as it happens…

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Business internet ofcom

ISPA Conference

Another busy week in prospect starting on Monday with the ISPA conference in the City of London. This is an annual event where the industry gets together to debate “commercial and regulatory issues of today and tomorrow”.

I’m on at 14.00 on a panel that discusses how ISPs can work in harmony with content providers. Other panelists are Feargal Sharkey of UK Music, Jeremy Olivier of Ofcom and Steve Purdham of We7, a music download business that was co-founded by Peter Gabriel.

This is a pretty hot topic at the moment, not only because of how piracy is hurting the music industry but also because of the pressure that legal download sources such as BBC iPlayer is placing on both ISP networks and margins.

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Business internet

Storage Costs

There’s a great deal in the online media this morning regarding Facebook’s need to raise more cash. The site is apparently uploading between 2 and 3 Terrabytes of photos a day.

That’s roughly 3 million one MegaByte pictures. Users are also downloading the photos at a rate of 300,000 pictures a second!!

In order to host this growing online album Facebook is looking to buy 50,000 servers this coming year. It’s not just the cost of the servers. 50,000 of them will probably use up 1,250 or so racks and consume in the region of 2.5Megawatts of power.

That’s a big rent bill as well as the cost of power and cooling – currently retailing at 18 pence per KiloWattHour in London Docklands. All this has to be paid for by online advertising in what must at the moment be a declining market.

I’m not saying that Facebook is shaky. In fact in my view the application is a serious winner. This is though a warning to all IT managers out there about the rising cost of storage. I don’t think Moore’s Law is keeping up with rise in data.

It is also a warning to make sure that you are dealing with a partner that is on solid financial footing. If you are looking for offsite storage solutions, and most are these days, choose a partner that is not as vulnerable to the fluctuations in the stock market, has plenty of cash in the bank and low or no debt.

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End User internet

Social Networking Report

A very interesting report on the uses of Social Networking has just been published. The report, entitled “Network Citizens, Power And Responsibility At Work” was commissioned by Orange and written by Peter Bradwell and Richard Reeves of Demos.

The report highlights the tensions that exist between use of Social Networking for social and work purposes. I have very much seen these tensions in Timico where some people are reluctant to mix work and home life which is the inevitable consequence of using websites such as Facebook.

My view is that it is going to happen in anycase and that we should embrace the technology sooner rather than later. You can download a copy of the report using this link network_citizens1.

If you want to interact with me by all means hook up on Facebook – my username is Trefor Davies. At Twitter I am Trefor.

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End User internet

The Internet – Now In A Caravan Near You!

Everyone reading this blog has, I’m sure, accessed the internet from somewhere that is not their office or home. Typically this might be using their mobile phone, an internet cafe or perhaps at a wifi hotspot or “Costa Cafe”.

What amazes me is that people now sit in their caravans browsing the web whilst on holiday. Timico subsidiary KeConnect has a deal with the Caravan Club in the UK to roll out its KeZone wifi hotspots to UK caravan sites.

Punters either use their credit cards or buy vouchers from the shop at the site. When I was a kid we used to play Monopoly when it was raining on holiday. Now they either watch TV or surf the web!

I’m a tent man myself, no electric hook-up, much to my wife’s annoyance 🙂 .

Categories
Business internet security

Transposition of Directive 2006/24/EC

We do live in a marvellous world don’t we? If anyone was to ask you what the title of this post was all about you’d almost certainly give them a blank stare.

This is all about what is better known as “The Data Retention Act” which was stipulated by the EC some time ago. This Act has been implemented to assist in the fight against terrorism. Every Communications Provider has to keep logs of phone calls made and received.

I don’t mind this. We do it anyway otherwise we wouldn’t be able to bill our customers and I certainly will help fight the good fight if I can do so (safely).

The first phase was rolled out in 2007 for fixed and mobile telephony. The Internet community was given a further 18 months to implement the same measures for VoIP and emails. The VoIP service provider community is also OK with this for the same reasons given above.

When it comes to emails it is a slightly different story. ISPs have had no reason to keep records of emails sent and received. The service is flat rate (or free) and does not therefore require the information for billing purposes. So implementing the directive is likely to cost money for an ISP.

This Act is now in its consultation phase which is causing some consternation and confusion in the ISP industry. The Regulations state that costs associated with this ‘may’ be recoverable. No guarantees. A recent briefing by the Home Office also stated that because of these costs they were currently looking at a scenario whereby only the ‘big 6’ ISPs would have to keep the data and that smaller ISPs would only be asked to do so based on “intelligence led approach”. Ie you have to keep the information if they suspect one of your customers of being a terrorist.

The suggestion here is that if you are a small ISP you are more likely to have a terrorist as a customer than a big ISP. The baddies will know that they are less likely to be monitored.

This approach also presents other problems. The ISP having to do the monitoring is at a competitive disadvantage to the one not having to do so because of the additional overhead involved.

What’s more the technical logic is somewhat flawed in respect of email data retention and a savvy terrorist is  easily going to bypass the system. Web based email networks normally allow you to save a draft of an email for sending later. It just takes two terrorists to know the log on details of a google mail account. One writes the email and saves it as  draft. The second then logs in to the gmail account and reads the draft.

The Act is scheduled to become law on 15th March 2009 and it seems that there is a lot of work to be done before it can be sensibly implemented. Timico is playing a leading role here with its involvement in the ISP Association and you can be sure that readersof this blog will be updated on progress.

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Business internet

Web 2.0 In Action

I’ve mentioned my son’s radio show before. Wake Up To The Weekend with Tom Davies is a programme that goes out on SirenFM, Lincoln’s local community radio station.

Despite being a local radio station the internet makes it a global online entity. Listeners communicate with the show by calling in, sending emails, SMS text messages, MSN and Facebook.

Noone rings in. The listeners are mostly teenagers and young adults (I include myself in that category 🙂 ) so they probably don’t want to pay for the call. They do however send Instant Messages and post requests on the Facebook Group.

The shape of things to come…

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End User internet security spam

Spammers Hammered – Hooray

One of our tech support team, Will Curtis, mentioned to me today that the amount of spam he has been receiving on his home email account dropped considerably around two weeks ago.

He also came across this article which tells that the Federal Trade Commission in the USA had raided an organisation that was supposedly one of the largest spam gangs in the world. The Chicago based gang had all its equipment confiscated.

I asked around to see if anyone else had similarly experienced the reduction in spam. Amazingly Ian Christian from the netops team had also seen a reduction and was able to provide a graph to show it in action. There is a clear drop in week 41.

Unfortunately spam will inevitably rise again. Our current monitors suggest that 37% of mail inbound through the Timico mailsafe system is spam. Very little of it makes it through to the end users though.

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Business internet

Child Internet Safety

Dr Tanya Byron was at the Parliament and Internet conference yesterday. I was very impressed with her. Her report on child internet safety was published earlier this year and resulted in the setting up of the UK Council for Child Internet Safety already commented on in this blog.

The work that needs doing in this field has only just started really.

At an educational conference earlier this year at which she presented her report a senior educationalist in the audience asked here where he could get hold of a copy. After telling him it was on a website she was asked if she could send him a hard copy as “he didn’t do websites”!

It brings into sharp relief the size of the mountain to be climbed.

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Business internet ofcom

UK Parliament and Internet Conference

Had a very interesting day today at Westminster at the 3rd Annual Parliamentary Internet Conference. The event was very well attended with standing room only for much of the time.

There were a number of headline speakers including Ed Richards, CEO of Ofcom and Francesco Caio, author of the report on Next Generation Access. I have commented on the latter in previous posts but this was the first time I have seen Ed Richards in action. His predecessor in the job, Stephen Carter, couldn’t get there on account of his being created a peer today.

Richards was very personable and cited a few facts that I use myself in talks – we obviously read the same stuff. He made one quip regarding what you would have found had you “Googled” iPod 5 years ago. The answer was nothing. “myspace” took you to an Australian home improvement store.

I guess his point was that things moved very quickly in the internet space and the proliferation of matters “internet” brought with it a snowballing set of responsibilities for Ofcom. He didn’t offer any advice as to what we should be Googling now to see the success stories five years down the line.

Categories
End User internet

Theatre Royal Update

I mentioned that I would chart the progress of the “Save Lincoln Theatre Royal” Facebook Group. The diagram below shows the membership growth over the past 12 days.

I’m not saying this is a stellar recruitment campaign nor making any point other than an observation on how this particular effort is going. The Group has however been publicised on BBC Radio Lincolnshire and its exposure is increasing.

What seems clear from the Group membership is that the demographics of Facebook are still squarely set with the younger generation.

What is also interesting is the difficulty I have had in recruiting Facebook friends from the UK ITSP community for the ITSPA Group – currently standing at 16 members after a few weeks of trying.

ITSPA is a closed group with membership by invitation only. However this is still slow progress. Most company representatives in the ITSPA world are in their thirties or forties I would guess and likely not comfortable in the Web2.0 space.

Business still has a long way to go with Web2.0.

Categories
Business internet ofcom

Ofcom And Behavioural Marketing

If you are a tecchie you will already know about Phorm and already have formed your own views. If you are not the whole storm may have passed you by. That Phorm storm however is still a blowin’ strong.

Phorm is a system that allows an ISP to monitor the internet browsing behaviour of its customers and to thereafter provide targeted advertising based on your surfing history. The pitch from an ISP to its customers is that it will make advertising, which is going to happen anyway, more relevant and that noone could possibly object to this. The ISP benefits from enhanced click through revenues.

The objection from some consumers is that it invades privacy. It opens the door to potential problems. For example one member of the family secretly looks at pornography whilst everyone else is out of the house. Phorm recognises this and starts pushing adverts for pornography to that computer which is also being used by the kids during the day. Not good.

In principle the government is saying it is not illegal provided consumers are informed as to what they are signing up for and privacy is respected. In actual fact during early trials of the system in 2006 and 2007 by BT customers were allegedly not informed of what was happening and this is potentially being seen as illegal by the EC.

BT seems to have actually started using Phorm in a new trial under a service banner called Webwise. It is based on an opt-in policy but no mention is made, naturally, of the controversy surrounding the technology.

Yesterday a meeting was held between Ofcom and various representatives of Government and the ISP industry to discuss the subject. Present were most of the major consumer ISPs, BERR and Phorm itself. The Government doesn’t really want to get involved here and wants industry to draw up it’s own voluntary Code of Practice. “Helpfully” it has also provided an example of such a Code.

Industry, I sense, is steeling itself for another bout of legislation. It doesn’t really want to get further embroiled in red tape/codes of practice and certainly the ISPA has not begun working on one.

This certainly is an interesting industry. As a member of the ISPA Council I need to look at the subject from the perspective of the ISP membership.  Consumer ISPs will be interested in whether they can upside their margins during tough times, and who can blame them. As a director of a Business to Business ISP I have no interest in Phorm. We provide uncomplicated quality connectivity to our customers without the additional unwanted addons (plenty of wanted addons though 🙂 ). As a consumer I might or might not like the idea of Phorm.

I’ll keep you posted.

Categories
Business internet

The Web2.0 Theatre Royal Experiment

Experiment is probably the wrong word to describe it but last Friday I mentioned that a Save Lincoln Theatre Royal group had been created on Facebook. After the first day it had 609 members. Two days later it has 1175 members. I think I’ll graph it this week.

A business would bite your hand off to get that kind of publicity/exposure. Lets hope it helps the theatre.

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Business internet

The Power Of Web2.0

Yesterday it was announced that the Theatre Royal in Lincoln would close because the local council had decided to withdraw its funding. Times are hard and people have to prioritise, clearly.

Today on Facebook there is a “Save Lincoln Theatre Royal” group with 609 members only one day after it was started. Remember the population of Lincoln is around 85,000. This is going to be a good group to follow – to see how Web2.0 and viral marketing has its place in today’s society. Having looked at the membership (and joined the group) it looks so far as if the membership is comprised of us younger generation. Up the revolution.

I will report on progress but in the meantime please lend the your support and sign up. When I was younger than today I trod the boards in a couple of two week runs at this theatre,

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Business internet

Marvellous Monitoring Mashup

I just love this business. There is so much exciting stuff happening all the time.

Today I walked past one of our engineers’ desk and caught a glimpse of a Google Earth screenshot and being nosey I stopped to look. He wasn’t planning his holidays. He was editing a customer’s network monitoring package to embed it in Google Earth.

In short the customer will as his network monitoring screen see a map showing all his office locations in Google Earth. Each location will allow you to drill down and display the data being presented by his network monitoring service. This is likely to be everyday stuff such as bandwidth usage across a broadband connection or leased line but it could provide the Network Manager with immediate warnings when a problem is about to happen.

For example if a site connection fails a pop up could immediately appear on the screen as well as the usual email/sms alert.

In a Network Operations environment where large screens are the order of the day one might envisage a touch screen where staff can drill into the detail of a problem simply by standing in front of the Google Earth map and pointing. 

monitoring embedded into Google Earth

The possibilities here are mind blowing. You could store the location data of support engineers for an at a glance decision as to who to send to fix a problem. You could provide near to real time weather (3 minutes is I think the current delay for cloud and rain radar data) information that might be relevant if the engineer is going to an outside installation.

You might store the location information for the nearest restaurant or hotel in case the engineer needs an overnight stay, perhaps even link to a reservation system (table for 1, 7.30pm medium rare steak and chips please).

My thanks to David Ward who deserves a specific mention here for this work. One might say “doesn’t this tie you in to Google”. I say hey – if this is what you can do with it so what.

Categories
Business internet

UK Council For Child Internet Safety

The UK Council For Child Internet Safety (UKCCIS) was launched today at the Science Museum in London. This initiative is supported by the Prime Minister to whom the council will report directly.

The council is made up from a number of government departments and in the words of the Department of Children, Schools and Families (DCSF) brings together a wide range of experts from industry, education, law enforcement and children’s charities.

The clear aim is to make internet a safer place for children. Timico is participating via the ISP Association. One of my fellow ISPA Council members is on the Exec Board of UKCCIS. You might ask why a B2B ISP might concern itself with child safety? The answer, simply, is that Timico has several thousand homeworking customers that use its ADSL connections.

It behoves us all to understand whether there are working practices that can be implemented that makes the world safer. I cannot believe that there is a single homeworker out there who would want their ADSL connection to be the conduit by which their children’s safety is compromised.

Moreover more and more large organisations now use Timico homeworker solutions. It is important that they understand that they are working with a partner they can trust to support their obligations for corporate responsibility.

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Business internet

Staggercast

Shakespeare used to introduce a few hundred new words in each of his plays, many of which were never heard of again, odsbodkins!

It’s the same these days in the technology business. Staggercast is the means whereby subscribers can preregister their interest in a TV programme. This programme is then downloaded in advance ready for local delivery at the published time.  This allows content delivery over an IP network but avoids the over use of a connection at peak times of day.

This was one of the options being discussed by Simon Orme, BT’s new GM for Content Delivery. In London today Orme presented the Consult21 meeting with an overview of the BT trial plans for multicast using PTA. Notionally this will allow ISPs to deliver TV over DSL at much more economic rates.

Don’t get too excited though. This is very much experimental engineering work with no immediate plans to productise. The idea is that an ISP would be able to add premium rate TV as a bundled product. It would also provide a low cost delivery vehicle for small regional TV channels as the focus of the established media moves to national and global content. 

What is clear is that this is one of the early steps BT is taking in preparing itself for the business case challenge that is Fibre To The Home.

The BT FTTH trials were also discussed. They seem to have gone well with the 50 BT employees given 100Mbps internet access and ordered to stay at home all day and play online games. Gaming is one of the few current uses of internet technology that benefits from really high speed access. The faster you are on the draw the better.

Whether Staggercast enters the Oxford English Dictionary remains to be seen. What is clear is that both in the fiercely competitive field of online gaming and in the international competitive broadband stakes he who has the fastest connection will be the winner.

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Business internet

Timico Goes Live With 21CN

Following on from my last post on BT’s IP Stream Connect slip I am pleased to be able to tell the world that Timico has taken delivery of its own 21CN Hostlink connection. The Hostlink is a resilient 1Gbps Ethernet link to BT’s 21CN network and allows Timico to connect ADSL2+ tails for customers using the BT Wholesale Broadband Managed Connect (WBMC) service. ADSL2+ is the latest generation of broadband offering up to 24Mbps performance.

Timico is as I understand it one of only a handful of ISPs in the UK currently with a 21CN hostlink utilising BT’s WBMC product.

If anyone reading wants to try out the service drop me a line at Timico. A list of enabled exchanges is available here.

Onwards and upwards.

PS it would be completely disingenuous of me to let you go away believing that you will get 24Mbps performance out of this service. It all depends on how far you are from the exchange. A typical ADSL Max connection does 5Mbps whilst the specification is up to 8Mbps. The chart below should give you some idea of likely performance.

Categories
Business internet

BT Slips IP Stream Connect By Over a Year

BT made public yesterday the fact that its IP Stream Connect product would not now be available until Q2 09. That’s fiscal Q2. ie September 09.  This is a huge slip considering that last November the industry was being told not to order any more ATM based central pipes and to expect to have migrated all their 20CN IP Stream traffic over to a 21CN Hostlink connection.

For the uninitiated IP Stream is the technology used by BT for most of their ADSL connections. The connections to the BT ADSL network from Timico and other ISPs use ATM. The relevance for ISPs that are BT customers, and that’s most of the ISPs in the UK, is that they will have to keep ordering old style ATM pipes.

The issue here is that these connections are expensive to install and had minimum contract terms of 12 months. This could be crippling as ISPs typically depreciate the capital spend on a BT Central over 5 years. Also they could be ordering a pipe that they might only need for three months whilst they waited for IP Stream Connect to go live whilst being tied in to a 12 month contract.

Using 21CN hostlinks offer a multitude of benefits, not least of which are improved quality and customer experience.

Fortunately BT has  responded to the stinging criticism of the ISP community, me included, and come up with more favourable contract terms.

Whilst large consumer ISPs have been heavily cricised for their not totally transparent bandwidth capping and throttling polices these are the practical results of dropping their prices to unsustainable levels. In other words you get what you pay for. It is already difficult enough for the industry to keep its prices low in the face of increased usage from applications such as iPlayer and YouTube without being burdened with more costs.

Hopefully we will now have weathered this BT induced storm.

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Business internet

The Caio Report – Next Generation Access

The Caio report is in the press at the moment. Commissioned by The UK Government’s Department for Business Enterprise and Regulatory Reform (BERR – neither full name nor acronym really roll off the tongue do they?) the report looks into whether government investment or intervention is required to keep UK plc competitive in the internet access stakes.

The question was posed in the light of fibre rollouts in other countries. The conclusions, simplistically, recognising that the report itself is 100 pages of bedtime reading, told us that due to the health UK competitive market no, Government intervention is not required. Although it might be if industry doesn’t get a wiggle on.

I went to a presentation of the report on Friday at the BT Centre, Newgate in London. The room was full of financiers, network operators and vendors all interested in a piece of the action. Exciting though the prospect of fibre to the home may be, with its resultant lightning speed internet connectivity, what was clear was that nobody in the audience could come up with a business case that would justify the £29Bn bill.

BT is testing the water with a £1.5Bn investment that notionally will reach around 10 million homes. This of course, if successful, will only lead to a problem for BERR in the future. Why should BT have to invest in reaching the other umpteen million homes that are not cost effective to reach/Why should those living in the countryside be disadvantaged.

Virgin already has a fibre network that provides partial coverage. There doesn’t seem to be any money in the pot to extend this based on anecdotal evidence that new housing estates are not getting fibre even though the general area is covered by Virgin.  Virgin is though, I have to say, a business that seems to be fast getting its act together where connectivity is concerned. Amazingly having assimilated £12Bn worth of network by acquisition and merger the company allegedly did not know where it’s connections lay. When the fibre was first put in, speed and low cost were the primary focus of attention. Not the keeping of records. This is changing and the Virgin (NTL/Telewest to business users) are now looking as if they might be a highly competitive player in the fast growing fibre connectivity game.

The mobile network operators are also likely to play a role. After all the vast majority of the costs associated with FTTH are in the digging up of the roads rather than in the network electronics. Someone in the audience quoted a figure of £100 per metre for ducting compared with two pence per metre for the fibre.

The case is, interestingly, different depending on the country you are in. For example in the USA the cable provider is typically also the content provider and experience shows that punters are willing to stump up more ARPU to justify the investment. This is not the case in the UK and indeed BT research suggests that only 20% of its broadband users would be willing to pay more for the speed that fibre would bring. Not at least, I suspect, until someone comes up with applications or content that will need the increased bandwidth.

In a sense the “highly competitive UK market” has shot itself in the foot by reducing revenues per user to a level that makes it difficult to fund new investment.

It seems to me that an element of government intervention is almost inevitable, even if it is only to unencumber industry of the red tape associated with large scale capital projects such as this. Leaving it to free market forces ain’t going to work or is going to result in a two tier internet society – the haves and have nots. 

In leaving the meeting I decided that I would have to invest both in the killer application that would drive the speed requirement (teleporting springs to mind) and in a company called Trefor Davies Fibre Layers in order to maximise my takings from NGA. My pick and shovel await.

 

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Business internet

Lincoln City Centre WiFi Project

I am quite excited to see that my hometown, Lincoln, is looking at a city centre WiFi project sponsored by the Lincoln Business Improvement Group. It is early days but this does seem to me an exciting opportunity to track at first hand the progress and success of the project.

There are a host of issues relating to this type of project. Who pays not being the least of them. In the USA some large scale Municipal WiFi network projects have failed because of the financials.

Timico has first hand experience of rolling out WiFi with its KeZone network. More as it happens…

Categories
Business internet

Suicide and the Internet

The Ministry of Justice has been reviewing the law on assisting suicide. The idea has been primarily to bring it up to date (from its 1961 incarnation) with language that people can understand. The government has particularly been looking at internet issues relating to this.

The report concluded that no new laws needed to be put in place that would affect the ISP industry. ISPs already take down websites when they are notified that they contain illegal material. We are also free to restrict access to harmful or distasteful material in line with our acceptable use policies. Simplifying the law will undoubtedly help us to do this.

Categories
Engineer internet security

Network Monitoring Network Monitoring

So good they named it twice. Actually I was trying to think of a sexy title for network monitoring but I couldn’t. Network monitoring is the unsung hero of a communications business. A network has to have monitoring in place to allow staff to keep an eye its health but it isn’t what might be called an exciting product.

You would of course expect an ISP to monitor its network. Perhaps less expected would be for a normal business to do this. However as a business grows, so does its network and the truth is that the network is increasingly likely to become mission critical.

Monitoring individual nodes on a public network has been standard practice for a long time. However when it comes to a private network then traditionally this has been done from a device (monitoring server) within the network. This is fine but if that network is purely private with no external access then it can be difficult for a network operator to provide support. 

A neat solution is via virtual server which is what Timico does for private networks requiring ongoing monitoring. A virtual server sits logically inside a customer’s private network but is accessible via secure command line from the Network Operation Centre.

This a hugely more cost effective solution than providing a standalone network monitoring server for each private network. It is also easier to provide resilience to the service by providing two separate virtual machines on two geographically separated bits of hardware.

And what gets monitored?  The list is endless but here are a few ideas

  • Bandwidth usage on a link – have you provided enough connectivity to a location
  • Router temperature – anticipate a failure
  • UPS battery voltage – does it need replacing?
  • Ping response times – is there a quality issue in the network?
  • server hard drive usage – forecast capacity requirements
  • remote router up or down? minimise downtime with speedy replacement.

There isn’t one single ideal solution for network monitoring. Best practice involves amalgamating a number of tools and providing suitable alert mechanisms. 

What is done with the alert also needs to be considered in the light of the needs of an individual business. Some might get away with a next day fix and others might need a speedier solution particularly where health and safety is concerned or when downtime means loss of revenue.

If you need advice on network monitoring drop me a line at Timico.

Categories
Business internet net neutrality

The complex world in which we live

I have sometimes observed at how complex the world of technology is and how difficult it is for small businesses to know whether they are making the right choices technically. 

As a provider of practically every type of communications service you can think of (satellite is the one I think we have never provided although I’m sure that some one from Timico will now correct me) we not only have to juggle with the technology and the commercial complexities thereof but also with the regulatory minefields that are liberally scattered in our way. 

As a good citizen I am actually happy to be seen to properly negotiate these minefields. My first Internet Service Providers’ Association meeting this morning  brought it home in no uncertain terms the need to have friends that can help you through.

ISPA is or has had recently to deal with subjects ranging from 

  • whether ISPs are being fair to consumers in how they advertise their broadband speeds
  • is the use of a “fair use” policy fair when your literature majors on “unlimited” broadband
  • Net Neutrality and the throttling of certain types of traffic such as peer to peer (remember P2P has legitimate uses as well as illegal ones)
  • liability of ISPs in respect of websites hosted on their equipment
  • the safety of children on the internet – ref UKCCIS – UK Council for Children Internet Safety
  • the Audiovisual Media Services Directive (AMSV) and what constitutes TV and should therefore be licensed
  • Piracy
  • who pays for free content downloaded from the internet (it is possible to put a cost against a 60 minute TV show for example)
  • legal intercept of VoIP based telephone conversations
  • provision of 999 location based information
  • data retention
  • should ISPs moderate content on their network

The list is endless and represents rich pickings for the legal profession hovering nearby. I trust that I will be able to provide readers of this blog with suitable insight into these subjects as we move forward.

Categories
Business internet

Online reading

I was recently rung by a salesman from the Daily Telegraph trying to sell me a low cost subscription to the newspaper. Other than the fact that it was probably going to cost me as much to get it delivered as the the cost of the paper I told the chap that his call was fruitless as I usually read his paper online. 

As I was queuing up to buy a shot of caffeine at Newark Northgate railway station I noticed that the man behind the counter was snatching glimpses of the Beano comic in between serving coffees. One of the perks of the job at a newsagents cum coffee shop I thought 🙂 .

Now on the train where I am writing this blog post courtesy of the on train free WiFI (actual cost £128 return) I have checked to see whether the Beano, like the Telegraph, is also available online. To my delight it is .

I heard an article on Radio 4 the other day where someone was heralding the death of small newspapers. I guess what we are really talking about is the death of hardcopy. There will always be a place for printed matter but it must be moving towards niche status and it would be interesting to see what the statistics were for online versus hardcopy readership.

PS now I have a dilemma – Beano – hard copy or online?

Categories
Business internet voip

September 11th

It is 7 years to the day when the 9/11 tragedies happened in the USA. The event has different memories for us all.  I was attending a SIP Summit VoIP conference in Austin Texas and Tuesday 11th September was the first day. The conference was abandoned after the first day and most Americans hired cars and drove home. In some cases it was a 3 day drive.

The experience of overseas attendees was a strange and highly stressful one as noone knew when they would be able to go home. I eventually made it out on the Saturday on a very nervous flight. The barman at the airport hotel where we were staying said that we were the first regulars he had ever had.

The event was quite significant from a technology perspective. The mobile networks in New York stayed working although it was virtually impossible to get a line. The fixed line network did not work – the Central Office (telephone exchange) in the area had burnt to the ground.

What did remain up was the internet and students at Columbia University, which is where Professor Henning Schulzerinne did much of the development of VoIP signalling protocol SIP, were able to call home using their University VoIP accounts.

Internet Protocol, the IP in VoIP, was designed to run over networks resilient to nuclear attack. 9/11 was a good, if terrible, real life test bed for this. 

Categories
End User internet

Large Hadron Collider

The LHC is in the news at the moment. I am pleased to tell you that I gave a talk at CERN probably 15 years or more ago, about radiation hard circuit design using Silicon on Sapphire technology. The LHC was being planned at that time. It involved having to go to Geneva and dining in the executive canteen (restaurant) in the company of 3 Nobel prizewinners.

It’s all very well of course but how does this relate to the subject matter covered in this blog. Much of the R&D for the world wide web was done at CERN, culminating in the world’s first ever website in 1990 (pictured below – sorry I don’t have the source to credit other than CERN themselves).

For anyone worried about the end of the world happening when they switch on the experiment follow this link for reassurance http://www.hasthelhcdestroyedtheearth.com/.

 

Categories
broadband End User internet

How to Get Faster Broadband — Move to Spain

If you want to get faster broadband move to somewhere like Spain. Aha do I hear you say? Just the excuse you have been waiting for to make the move to a place in the sun? A bit drastic I’d say especially when I explain that the reason you might get faster broadband in Spain is because it almost certainly rains less there than in the good old UK.

It’s very interesting what snippets you pick up at Timico. Today, whilst gazing out the window at yet another downpour, I quizzed the tech support team as to whether there were any hot topics occupying their time. “Broadband” they responded. “We always get more broadband calls when it is raining”.

This took me somewhat by surprise but I checked it out and it is true. If you are a long way from your telephone exchange a bit of wind and rain can cause higher than normal noise on your copper cable, usually due to imperfect connections at the telegraph pole. That’s electrical noise – not something audible to mortals. It isn’t something easily diagnosed and ground based connections and leased lines do not suffer the same problem.

This noise can result in a temporary slowing of your broadband. Hence if you want faster broadband speed move somewhere where it doesn’t rain as much.

You heard it first on trefor.net.

PS if you do need tips on where to relocate the rain in Spain falls mainly in the plain.

Categories
Business internet

Ethernet circuits now cheaper than E1s

The market for Ethernet circuits really seems to be moving forward apace. It is now generally cheaper to put in a 10Mbps Ethernet leased line than a 2Mbps E1 although there is still an element of geographic dependancy in some cases. If, for example, your business is based in London then the pricing for Ethernet is becoming very aggressive. It is now possible to get a 10Mbps circuit in London for half the price of a 2Mbps line which is based on an older  technology.

The competition is such that it is now very much worth shopping around. As businesses depend more and more on the internet for their every day functioning then they are increasingly turning to leased lines. The usage doesn’t appear to be driven by any particular application or function. It is right across the patch.

Timico uses a number of major infrastructure partners some of who, at any given point in time, will have a good deal or offer on the go. It may well be the case that in order to provide the optimum price and technical tradeoff a network solution provided by Timico will have connections from a number of different network partners but which is transparent to the end customer.

Categories
Engineer internet security

The buzz of the Network Operations Centre

It always gives me a great buzz to sit in our NOC. It’s because when we started Timico only 4 years ago there were only four of us sat in the room of Tim Radford’s parents’ stable block (it was cheap and there was no room at the inn anyway). Now on a normal working day there are more people sat in the NOC than there were in that original room. It is a world away.

Today sat in the NOC some of the engineers were setting up a MPLS PWAN for a customer. This particular PWAN had over 80 sites – a mixture of leased lines and ADSL. In itself it isn’t a big news item. It isn’t our biggest PWAN by a long chalk. However it is another new customer and an endorsment of what we set out to achieve four years ago sat in the stable block.

It is a good feeling to be at Timico.