Twang.net Archives - trefor.net

I don’t know about the rest of you but by the time Christmas Day comes along I’m going to be partied out. It all started with the ITSPA Awards at the House of Commons on Thursday last week followed by lunch with customer Foxtons on the Friday.

Monday I had dinner with KeConnect MD Robert Kemp in Ipswich, lunch with NTL on Tuesday at Cafe Bleu in Newark. Last night it was the Timico management bash at the Olive Branch in Clipsham. Tomorrow night it is the Twang.net party at Monty’s in Newbury.

Then Monday it is the Timico staff party at Belton Woods near Grantham. Tuesday night it’s The Wig And Mitre in Lincoln. I’m assuming that Santa has already sorted out what presents to bring the kids because I certainly haven’t had time to do it.

I have to say that I am looking forward to the period of austerity that this time of credit crunch and financial uncertainty merits and will be joining the queue for discounted lettuce at the reduced section in Tesco’s on the 2nd January.

Timico is a classic case study of a business that has expanded by both organic growth and acquisition.

When the company began, 4 very short years ago, almost the first thing it did was buy a Nortel BCM telephony system. On the way up it bought KeConnect which has an Asterisk Open Source PBX and Twang.net which is a user and reseller of Avaya IP Office systems. At the same time the Timico mobile workforce uses hosted VoIP clients based on the Nortel AS5200 Unified Communications platform. Quite a mishmash of telephony solutions.

In years gone by the business would have probably had to factor in CAPEX to harmonise the phone systems around its various locations around a single vendor in order to be able to adequately connect the sites. Even then the connectivity would have been expensive.

This has all changed with the advent of the VoIP SIP Trunk. Using SIP Trunks all Timico sites can talk to each other over a low cost IP connection. What’s more salesmen on the move are able to demonstrate the technology from a customer’s premises using a local wifi connection.

Just as impressive, Cisco and KeConnect resellers showcasing the Cisco SPA9000 iPBX with the travelling demo kit, are able to connect in to the office technical support using SIP. The same applies in respect of the Nortel SCS500 Unified Communications system, Samsung IP telephony systems and Cisco Call Manager Express and a variety of other manufacturers’ systems.

The point of this name dropping is to highlight that it is a great example of what SIP technology was intended to achieve – seamless connectivity using open standards. Timico’s site to site telephony costs are now tending to very low or zero. I can’t say that SIP interoperability has achieved universal ubiquitous status yet but it is getting there.