The customer is king

Every now and again the business throws a bone at the Engineering team as a reward for being good boys. Yesterday it was my turn and I got to go to Gordon Ramsay’s Restaurant at Claridges Hotel in London.

Of course there is more to it than that. This was a lunch with some of our most important IP networking customers to say thank you for their business. Doing business isn’t just about selling a customer a product or service. It is about building long term mutually beneficial relationships and this is what I was doing at Claridges.

Meeting up for a convivial lunch provided the right setting to promote a constructive dialogue. It gave the customers the opportunity to provide Timico with feedback regarding how we are performing and to open up new potential avenues of business. I also like to make friends with our customers. So much of your life is spent at work that you have to enjoy it. The Timico attitude is not “us and them”. It is simply “us”.

It isn’t logistically or financially possible to take every customer to Claridges. However this doesn’t mean to say that we can’t treat all customers as kings in the service we provide them.

As a bonus Gordon himself turned up resplendent in his chef’s gear and a great time was had by all. And don’t worry. I know how much people enjoy reading about others having a good time so I will be sure to keep you updated if I do anything like this again 🙂 .

Published by Trefor Davies

Liver of life, father of four, CTO of trefor.net, writer, poet, philosopherontap.com

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