Customers want to know effects of Digital Economy Bill. Don’t we all?
I’m off to a meeting with a customer the week after next. Nothing unusual in that of course. In fact I like meeting customers. It gives me a chance to find out how we are doing.
This particular customer however provides in room internet services to hotels. They want to know how the Digital Economy Bill will affect them. The reality is that we won’t know until Ofcom has completed its work on the Code of Practice. It is right that they start looking at the subject now though because it does have the potential to harm them in a big way.
Customers downloading copyright material from the internet will be long gone by the time Rights Holders catch up with the ISP. In fact who is the Service Provider in this case? Timico, who owns the infrastructure, or Timico’s customer who has the relationship with the hotel? Or is it the hotel, which has the relationship with the paying guest? Hmm!