broadband End User

Disgusted of Tunbridge Wells FTTC Broadband Availability Data Reliability

Actually that post title was a bit misleading. It should have read “frustrated of Lincoln”. The FTTC broadband availability checker has been saying 31st March for FTTC at my house for a good six months now.

For a long time I considered this to be a reasonable target date – 2 out of 4 Lincoln exchanges have already been upgraded. Moreover I’ve seen teams out laying fibre up Lindum Hill (down the road from me in Lincoln)  and when asked they confirmed this was for FTTC broadband.

As we got nearer the deadline I noted that they still hadn’t upgraded my cabinet – it is easy to find out which is your cab – you just follow the  telephone wire back from your house. Last weekend I noticed that the availability date for my line had totally disappeared from the checker.

I get so many enquiries re cabinet availability that it isn’t feasible to ask Openreach for information on every one but on this occasion I pulled rank on myself and decided to use my contacts to find out what is going on. All I can find out is that my exchange is not due to be upgraded until the end of June. This potentially means that my own FTTC broadband connection could be months after that date. The checker data base is knackered because this info is not in it.

BT of course say that the dates they give are “only indicative”. TBH I wouldn’t plan anything around availability of FTTC. It will come when it comes. Openreach does have a difficult job to do but the company doesn’t do itself any favours with what can only be described as terrible expectation management. Also it can’t be so difficult to provide their engineers and planners with some mechanism for properly reporting progress with network roll outs.