Unless you’ve been in Outer Mongolia, on the Moon, or unconscious for the last few years, the trials and tribulations of the non-geographic numbering regime won’t have escaped you.
We’ve had the Department for Business, Innovation and Skills (“BIS”) implementing the European Consumer Rights Directive which mandated the use of basic rate (don’t ask what that really means) numbers for post-contract queries. This came with a list of exemptions so long and complicated it’ll be beyond many on the coalface advising service providers on their telecommunications. The initial drafting also made it unlawful to use a freephone number for around 9 months between June 2014 and March 2015. Thankfully, BIS has recognised this as an issue and has apparently changed the drafting to say that you can use a higher revenue sharing number than just free to caller, geographic or 03 (the original proposal) but you have to offer a refund if you used a higher one. I am yet unclear whether that is a refund on just Ofcom’s proposed Service Charge or the combination of the Access Charge and Service Charge in the new regime coming into force in 18 months (more on that in a second).
We’ve also had PhonepayPlus intervening in requiring signposting services