Not a very dramatic title for a post. Not an attention seeking one like “Meet the Prime Minster” or “meat and two veg” (well someone might find that one exciting!).

It’s not an exciting name – not like James Bond. He hasn’t even got a code name – 007 or Agent Alpha might have livened things up. In fact if you knew Geoff Smith you wouldn’t think he was a particularly exciting sort of bloke. Sorry Geoff.

However I have to tell you that I am excited about Geoff Smith. Geoff is our new Director of Customer Services. For me, being in the game of providing services to customers, the Director of Customer Services is completely what it is all about. It’s more important than anything else in the business.

I know others with parochial interests will say “no Tref you are wrong, having a strong network is most important for an ISP”. Or a salesforce that can bring in the business. Or a competent Finance Dept etc etc etc.

The point is that getting Customer Services right inevitably means getting all other aspects of the business right. In order for Geoff to become a star everyone else in the business has to provide him with services in a timely manner and at the right price and quality level. Geoff and his team are our ultimate sales tool, the ultimate reason why customers want to pay us and why we can continue to fund investment in growing our network.

As one of the fastest growing tech companies in Europe Timico is evolving into a seriously grown up company and Geoff is part of that process. He has just joined us. He has a seriously competent background in technical customer services with global experience. ISO9001, ITIL, Prince2, Investors In People sums him up and is going to sum the rest of us up. I really am excited*

That’s it. Excitement over. Photo below:-)

*I know, I know I do get a bit excited! Geoff isn’t in the least bit boring by the way (just in case he reads this).

PS Picture in the background was painted by my daughter a few years ago now. She’s exciting too.