Categories
Business fun stuff

Trefor.net first anniversary

Just like the Queen has two birthdays, “official” and “actual”, I realised over the weekend that so do I.  “Blog” and “actual” :-).

My first blog post went out on Monday May 19th one year ago.  Since then I have written over 330 posts and had around 70,000 visits.

The year gone by has also been a successful one in business as Timico attained 4th place in the Sunday Times/Microsoft Techtrack listing and was winner of the ITSPA Best Unified Solution Award.

Trefor.net is still very much small beer in internet terms but we all have our own little worlds to live in and this is mine. It is an exciting place to be .

PS my actual birthday is the same as Donny Osmond’s! I’ll leave it to you to track down if you need to know it badly enough. I’m younger than him though 🙂

Categories
Business internet UC

The forecast for Unified Communications is cloudy

Oracle has been in the news recently with the acquisition of Sun. One of the prizes that comes with this purchase is Open Office. This probably would have fitted in very well with Oracle’s Network Computer play of ten or more years ago – I remember visiting Oracle at the time to try and design in some networking components.

Lack of cheap high speed connectivity is what brought Oracle’s efforts to a halt in the 1990s. Today the environment is completely different. Today, however, I don’t see Oracle playing in the space. Instead the spotlight is on Google and what can be seen under the bright lights, understandably, bears no resemblance to what was there in Oracle’s day.

All the components are there: cheap connectivity which is getting faster and cheaper all the time, a massive cloud computing infrastructure that would have been unimaginable ten years ago and a whole bundle of applications that are easy to use and can be accessed from multiple platforms.

Google is poised to be a massive player in the Unified Communications market, at least in the consumer space and downstream probably for small business as well.

There are already many reasons why people use Google’s online facilities. Google mail, Google Calendar, Google Maps, Google Docs and Google Talk and of course Google the search engine.

When I log onto my iGoogle home page I can already access many features that would traditionally have been the domain of a business based Unified Communications service. From my Google Mail account I can send Instant Messages and have video conversations. I realise there are other services available where this can be done but none have the same potential for integration with other cloud based applications (Microsoft will probably disagree with me here).

Now add mobility. Despite being a clunky initial design, sales of the G1 phone have just hit the 1 million units mark and are forecast by British based analyst Informa Telecoms and Media to overtake the iPhone by 2012. And it is still early days for Android, the open sourced mobile operating system used by Google.

HTC has announced a new Android based smartphone that will support Google Mail, Google Talk, GoogleMaps, and synchronises with Google calendar and contact list. Word also has it that Samsung is also looking to introduce three models later this year. The initial clunkiness will soon be long forgotten.

All this points to more and more users using Google Unified Communications services. This doesn’t mean to say I am tolling the death knell of other UC services. I am not. Business has needs that go beyond what Google offers as a basic service.

Better office tools aka Microsoft Office, integration with other business services such as Customer Relationship Management tools operation behind secure company firewalls etc etc. These services are however becoming increasingly virtualized and hosted in the cloud, just like Google does and like Oracle wanted to do way back when I fitted into a smaller waist trousers.

As far as Unified Communications goes I can see clearly now and the future is in the cloud.

Categories
End User fun stuff

Encarta – the passing of an era

Microsoft is closing down Encarta, its paid-for online encyclopedia.  It now holds such a small market share, 1.27% according to The Register,  that it is no longer viable.

I imagine few tears will be shed.  It is worth noting though that this really does represent the passing of an era.  Not “the Encarta era” but the era represented by the likes of Encycopedia Brittanica of which Encarta was just one of the last in the line.

In its time Encarta represented a big change in the market.  Up until then Encyclopedia Brittanica was sold mostly by door to door salesmen and came in around 30 large bound volumes.  As a kid I would have loved to have had a set but it was also impractically expensive for my parents.  I imagine that salesman only needed one sale to live off for a week. 

The word encyclopedia will probably now disappear into the history books having been replaced by wikipedia.

Categories
datacentre End User internet

Gmail Down for the Morning Yesterday

Google themselves use Gmail, so someone certainly noticed that the service was down.

Gmail email was down yesterday, you may have noticed.  Certainly you might if you were one of their 113m strong userbase although I imagine that most are consumers and because it happened in business time it may not have had that significant an impact.

The service fell over because one of Google’s European datacentres failed which in turn had a knock on effect on some of their other datacentres. I have recently been visiting datacentres with a view to planning our next phase of expansion. Datacentres are rated in Tiers from 1 to 4, 4 being the most secure reliable and therefore most expensive.

In a Tier 4 datacentre you will find the ultimate in security mechanisms, biometric security, weighing machines etc. You also find the highest levels of resilience to power and connectivity failure. I was interested to learn recently though that there is a sensible limit to how much it is worth spending on a data centre as even Tier 4’s have been shown by modelling that they are vulnerable to catastrophic chain reaction failures .

I don’t know what Tier datacentres are operated by Google but they do employ someone specifically to manage reliability of their site. It just goes to show that when software and computers are concerned there is no such things as a 100% reliability.

In this case if you are totally reliant on a single email system it seems that there will always be a potential reliability issue. What you can do is have a totally separate mail system coming from a separate platform. I use both timico.co.uk from an Exchange server and trefor.net from our ISP platform.

Although I don’t ever recall the ISP mail platform letting me down certainly the Microsoft product has occasionally given me cause to resort to the backup. With a backup you can always call someone and ask them to resend to the other mail address and also use it yourself to send.

Most people have a personal email address but you might not want to give that out to a business acquaintance and in any event this type of email typically has file size storage and download restrictions. I’m sure others will have views on this subject but that’s my five pence worth.

Categories
End User internet security

Conficker Virus (also known as downadup)

I picked up the Conficker worm whilst at LINX64 yesterday.  I’m pretty sure I was one of the few Microsoft users in the audience of out and out geeks so I know not whence it came.

My virus checker caught it, or at least told me it was there. This morning I gave my machine a complete set of security updates and it is now clean.

This is not an easy worm to remove. You can use a free tool provided by Symantec at this location. The Microsoft update that patches the vulnerability is at this location.

Categories
Business security

$250k reward posted by Microsoft

I see that Microsoft has offered a $250k reward for the arrest and conviction of the authors of the Conficker worm. This is the one that was causing Timico customers issues in the run up to and over the Christmas break.

I did suggest to one of our tech support guys that were he to admit to the offence the rest of us (who would have pocketed the cash) would be eternally grateful. Funnily enough he didn’t think it was a good idea.

I do get images though of a bounty hunter turning up at the Microsoft HQ in Seattle with a guilty looking nerd roped kicking on to the saddle of his horse.

Categories
Business engineering

IT Housekeeping Over The Christmas Break

If you happen to be working over the Christmas Holiday period, as am I, it is a fairly quiet time. Not many phones ringing. It might be stating the blatantly obvious but there are a few housekeeping type jobs you can get on with.

  1. Tidy up your directory structures – all the rubbish that has been accumulating on your desktop – bin it or file it. You might even want to change your PC’s wallpaper 🙂 .
  2. Following on from that, if you haven’t got one get your backup strategy sorted out and do some backing up.
  3. Get your firmware upgrades done – any Microsoft security patches, if they aren’t done automatically & rolling firmware upgrades on your Cisco routers.
  4. Finish off all the biscuits and chocolates left around the office from before Christmas.
  5. Renew your gym membership.

The last point is optional and the one before that inevitable, I know. Also I wouldn’t bother with any New Year Resolutions. They have never worked for me.

Categories
Business internet security

Internet Explorer Security Flaw

In the news today is a very high profile security flaw in Microsoft browser, Internet Explorer. Hackers have been hijacking websites and inserting code that enables them to steal username and password information of persons browsing using IE.

Microsoft made the situation public at the end of last week by which time they had calculated that 0.2% of internet users would have been exposed to a website that had been the subject of this hacking. 

Apparently other browers are not affected at this time so users of Safari, Firefox, Opera et al should be safe at this time. This isn’t to say that web users should never use IE. Microsoft is working on a fix and most software of this type is likely to be subject to different vulnerabilities at different times.

A browser is a very personal thing. Different people like different browsers. Because it what I have always used IE that is typically what I stick with. However the Microsoft browser is known amongst tecchies as being imperfect and serious geeks won’t touch it with a bargepole. That isn’t to say it is no good. You just have to understand how the minds of most engineers work.

There are in fact times when I have to resort to other browsers to make a certain web functions work. For example when I am writing posts for this blog if I need to upload photos then as often as not I can’t do it using IE and have to resort to an alternative.

 

Categories
Apps Business UC voip

Ribbit & BT – Unified Communications

BT has bought a company called Ribbit based in Silicon Valley, California. Why is this interesting or significant to the UK business community? Maybe it isn’t.

However there is a chance that in the UK we will see the effects of this acquisition in the next year or two. Ribbit provides the hooks to make voice calls from different applications. In itself this isn’t anything special – Timico could do the same thing using it’s Nortel 5200 platform given the time and inclination.

Ribbit has tried to make it easy for 3rd party developers to do so and as a company whose sole reason for existence seems to have been to do this then one must assume that they would be doing a good job of it.

I think my one observation relates to what BT expects to do with the platform. It seems to me that Ribbit is set up as an applicaton for a wide community. I suspect BT might just use it to develop their own embedded voice applications. This to me would be a lost opportunity. Here BT has the chance to position itself at the centre of a Web2.0/VoIP2.0 world in the UK but it needs to keep Ribbit open to all to do so.

In the world of voice, at least in business voice and Unified Communications, it is also important to keep the activity and platform UK centred when selling to UK parties. This is why I believe that a Webex service with a voice platform based in the USA will never have a huge market reach in the UK. The same applies for the apparent efforts of Microsoft with hosted OCS.

Timico is based in the UK, offers UK services and telephone numbers, and I believe will be going head to head with Microsoft and Cisco in this space. Of course in other areas we will be partnering them. Interesting times…

Categories
Apps Business UC voip

Ribbit & BT – Unified Communications

BT has bought a company called Ribbit based in Silicon Valley, California. Why is this interesting or significant to the UK business community? Maybe it isn’t.

However there is a chance that in the UK we will see the effects of this acquisition in the next year or two. Ribbit provides the hooks to make voice calls from different applications. In itself this isn’t anything special – Timico could do the same thing using it’s Nortel 5200 platform given the time and inclination.

Ribbit has tried to make it easy for 3rd party developers to do so and as a company whose sole reason for existence seems to have been to do this then one must assume that they would be doing a good job of it.

I think my one observation relates to what BT expects to do with the platform. It seems to me that Ribbit is set up as an applicaton for a wide community. I suspect BT might just use it to develop their own embedded voice applications. This to me would be a lost opportunity. Here BT has the chance to position itself at the centre of a Web2.0/VoIP2.0 world in the UK but it needs to keep Ribbit open to all to do so.

In the world of voice, at least in business voice and Unified Communications, it is also important to keep the activity and platform UK centred when selling to UK parties. This is why I believe that a Webex service with a voice platform based in the USA will never have a huge market reach in the UK. The same applies for the apparent efforts of Microsoft with hosted OCS.

Timico is based in the UK, offers UK services and telephone numbers, and I believe will be going head to head with Microsoft and Cisco in this space. Of course in other areas we will be partnering them. Interesting times…

Categories
Business events UC voip

The ITSPA AGM and Summer Reception

The annual ITSPA bash went ahead yesterday. Numbers were down a little, I suspect because of the encroachment of the holiday period. However once the formal proceedings were over we had a great set of panel debates and a talk from VoIPWatch blogger Andy Abramson.

 

I was down to moderate the Unified Communications panel. However due to illness I was stitched up with moderating the SME panel as well. This worked out ok because I was in two minds in the first place which one to go for. Timico’s sweet spot is SME but the sexy market leading stuff is Unified Comms (for the SME market in Timico’s caseJ ).

 

Interestingly of the fifty or so attendees the four panellists (Steve Mackenzie of ICU Global, Andy Abramson, Andrew Penn of Siemens Enterprise, Tony Cocks of Microsoft) and myself represented 5/6 of the organisations in the room involved with UC. I therefore invited Mark Owen of Nortel up to the stage to fill a spare chair and take part in the debate.

 

The fact that there were no other ITSPA members claiming to offer UC services is interesting. They are either offering straight dial tone products as is the case with the likes of Tesco and Orange Home (they may disagree with me) or are in the PBX replacement business.

 

There is an argument that says that the business market doesn’t want UC. However my take on this is that demand for UC is just about to take off as environmental and financial pressures come to the fore.

 

Key takes from the day?

 

Some big SIP trunk deals happening –  one company was spending £50k a month on call traffic with one ITSP.

 

Microsoft is launching a hosted version of OCS and is looking to locate one of its servers in Ireland. This is a direct service being launched by Microsoft. Not a partner play. Obviously the concern is that Microsoft’s marketing dollars can heavily influence their market share here. However after some debate the team came to the conclusion that this is an opportunity. Microsoft will make the market but a substantial number of customers will not want to deal with the big behemoth.

 

Also when it comes to selling communications to the SME market, which is a substantial chunk of the opportunity in the hosted space, customers like the direct touch. They need the confidence of knowing that they can trust their supplier and know who to call when they have a problem. Accessing support via an anonymous call centre won’t work for everyone. 

Categories
Business datacentre

Looking in on Microsoft’s Internet Strategy

In spending over $2Bn on network infrastructure, Microsoft is showing just how seriously it is taking internet business. And opening windows into its internet strategy.

I happened to be reading the New York Times today – as you do. The specific article revealed that Microsoft’s share price has dropped 5% – simply because Microsoft President Steve Ballmer mentioned that he thought technology stocks were overvalued – oops.

The main intent of the article was to look at Microsoft’s internet strategy. Its attempt to buy Yahoo has been high profile. However, what is slowly emerging is its other plans in the general area of “internet”.

Microsoft is moving into the Software as a Service (SaaS) game, which I’m certain means online based versions of the type of application that business buys today and sticks on a server in the corner of the office.  Microsoft Exchange and Sharepoint, for example. It likely means much more, though. Another interview on the web by Om Malik with Debra Chrapaty, Microsoft VP of Global Foundation Services (!!??) revealed some of the extent of the Microsoft investment in this area.

Two years ago Microsoft was said to be spending $2Bn on its network infrastructure. Some of today’s facts are absolutely astounding:

  • The company is adding 10,000 servers a month to its network.
  • New data centers being planned/under construction are equivalent of over 15 US football fields of data centre space (sounds a lot but it is probably the same as five rounders pitches J ).
  • Plans to cut of 30% to 40% in data-centre power costs company-wide over the next two years. (not buying it’s electricity from my UK supplier then – mine has just jumped UP about 150%)
  • Current network backbone runs at about 100 gigabits per second, but soon Microsoft plans to bump it to 500 Gigabits. For comparison BT21CN connectivity being offered to ISPs is based on 1gigabits rising to 10gigabits although I’m sure that their backbone must be faster than that.
  • Building out its own Content Delivery Network – 99 nodes on a 100 gigabit per second backbone.
  • For Microsoft, total data grows ten times every three years. The data in near future will soon approach 100s of petabytes.
  • Their datacentre opened in Quincy, Washington opened in April 2007 and when complete will consume 48 megawatts of energy. Microsoft can tap up to 72 MW of energy coming from hydro-electric power.
  • In San Antonio, Texas two further datacentres are planned for opening in September 2008 covering  447,000 square feet on 44 acres.

These facts and figures are just beyond comprehension for us mere mortals and are an indication of how serious the internet business is becoming.

By the way did you know that Microsoft owns Expedia, the travel site. I didn’t.

Categories
Business datacentre

Microsoft's Internet Strategy

I happened to be reading the New York Times today – as you do. The specific article revealed that Microsoft’s share price has dropped 5% – simply because Microsoft President Steve Ballmer mentioned that he thought technology stocks were overvalued – oops.

The main intent of the article was to look at Microsoft’s internet strategy. Its attempt to buy Yahoo has been high profile. However what is slowly emerging is its other plans in the general area of “internet”.

MIcrsoft is moving into the Software as a Service game which I’m certain means online based versions of the type of application that business buys today and sticks on a server in the corner of the office.  Microsoft Exchange and Sharepoint for example.

It likely means much more however. Another interview on the web by Om Malik with Debra Chrapaty, Microsoft VP of Global Foundation Services (!!??) revealed some of the extent of the Microsoft investment in this area.

Two years ago Microsoft was said to be spending $2Bn on its network infrastructure. Some of today’s facts are absolutely astounding:

The company is adding 10,000 servers a month to its network.

New data centers being planned/under construction are equivalent of over 15 US football fields of data centre space (sounds a lot but it is probably the same as five rounders pitches J ).

Plans to cut of 30% to 40% in data-centre power costs company-wide over the next two years. (not buying it’s electricity from my UK supplier then – mine has just jumped UP about 150%)

Current network backbone runs at about 100 gigabits per second, but soon Microsoft plans to bump it to 500 Gigabits. For comparison BT21CN connectivity being offered to ISPs is based on 1gigabits rising to 10gigabits although I’m sure that their backbone must be faster than that.

Building out its own Content Delivery Network – 99 nodes on a 100 gigabit per second backbone.

For Microsoft, total data grows ten times every three years. The data in near future will soon approach 100s of petabytes.

Their datacentre opened in Quincy, Washington opened in April 2007 and when complete will consume 48 megawatts of energy. Microsoft can tap up to 72 MW of energy coming from hydro-electric power.

 

In San Antonio Texas two further datacentres are planned for opening in September 2008 covering  447,000 square feet on 44 acres.

 

These numbers are just beyond comprehension for us mere mortals and are an indication of how serious the internet business is becoming.

 

By the way did you know that Microsoft owns Expedia, the travel site. I didn’t.

 

Categories
Business video voip

WWF, VC, HD @wembley

You might ask yourself what WWF has to do with VC and HD? In fact you are probably wondering what the acronyms actually stand for and what have they got to do with Wembley.

 

We are talking World Wide Fund for nature, Video Conferencing and High Definition. (I knew that do I hear you say 🙂 ) and all three were being discussed at a Polycom seminar held looking down at the magnificence that is  the pitch at Wembley Stadium.

 

WWF is launching a programme to help businesses cut the number of flights by 1 in 5 and as a leader in the VC game Polycom found it expedient to have representatives along to make a presentation.

 

Obviously Polycom is using Global Warming and the need to reduce carbon footprints as a sales tool for its VC systems but the cynics amongst you should not poo poo this as it is a perfectly valid/nay sensible thing to do. VC does help cut down on business travel and thus helps save the planet as well as reducing costs.

 

One of the reasons I attended was to hear what Polycom was doing with Microsoft on OCS. Turns out they make some of the handsets and are producing a couple of VC products (HDX4000 and HDX8000) that integrate with OCS (more details anon I’m sure).

 

What really interested we was the fact that Microsoft has 11,000 staff working on rich media collaboration, apparently more than the rest of the industry put together. One of the OCS phones doesn’t even have a keypad. Microsoft is saying that you only need your desktop. The Polycom perspective on this is that businesses haven’t gone for desktop VC because of the difficulty of maintaining dispersed resources. It’s hard to see Microsoft getting this wrong.

 

A number of OCS case studies were presented. Gibson guitars reduced calling costs by 75% using OCS.  Prodavka reduced phone costs by 50%

 

There were lots of other interesting facts being bandied around:

 

  • China is the second biggest market for VC behind the USA
  • The biggest issue facing adoption of VC is the ability to reserve resources. ie room booking
  • The average HD system cost is $8k cf $200k for telepresence.
  • In 2008 there will be 1500 telepresence systems sold worldwide. By 2012 this is expected to grow to 17,000.
  • Interoperability between different vendor systems is still an issue
  • 1 long haul flight is equivalent of 12 months driving from a carbon footprint perspective
  • Air travel is the fastest growing contributor of CO2 – 3% today, 25% by 2030
  • The fastest ways of reducing CO2 generation include power saving data centres, extending networks to home workers and increased usage of collaboration and content sharing tools (video and voice conferencing) as alternative to travel.
  • The M4 motorway at Slough is operating at 150% capacity
  • The average traffic speed in London is 8 mph – no increase since the horse and cart !
  • PWC avoided 1.1 million miles of travel through use of VC resulting in the saving of 198kg of CO2
  • BT has claimed £238m benefit to their business by use of VC – £100m based on travel cost benefits and the rest based on productivity improvements including reduced staff sickness
  • Nortel has saved $60k a week on travel due to telepresence with 10 systems worldwide
  • A Yougov survey in 2007 said 37% of face to face meetings were deemed unnecessary
  • If European companies cut travel by 20% there would be a saving of 22m tons of CO2 a year

Finally Polycom played some impressive videos including http://www.youtube.com/watch?v=w4H0BR_8wy8

 

Categories
Apps Business storage backup & dr

Voodoo Engineering and Knowledge Base Software

No “black magic” shaman under employ can beat the benefits of information sharing via knowledge base software.

One of our sys admins when asked what he did to fix a technical problem would always say “voodoo”, giving the impression that it was all black magic. This might have raised a laugh, but in actual fact it wasn’t very helpful as he kept the fixes to himself and engineers around him did not learn from him. That engineer is no longer with us, and in the meantime we have adopted Microsoft Sharepoint.

Basically a wiki or information source, Sharepoint is very easy to upload data to and serves as an intranet for small and medium sized businesses. We use it as a knowledge base. Whenever someone comes across a technical problem that is likely to reoccur, the person involved in its resolution creates a page on the wiki. Others can easily navigate to this page and also search for specific subjects. Documents can be uploaded using Windows Explorer or any other file manager, so that the support site has grown very quickly to become a rich store of information tat includes vendor manuals and guides as well as self-generated material.

The same principle can, of course, be extended to any department in the company requiring document storage. The beauty of it is that the storage can be located anywhere and not just at the company’s premises so that it can form part of a company DR plan with very little effort.