I am currently on hold to the dentist trying to rearrange a dental appointment for one of the kids. This is with a national chain. What I really want to be able to do is go online and alter the date to an available slot earlier in the same day.
As it is I am now three minutes into the call listening to some bland violin music with occasional platitudes apologising for the delay.
The last time I took the kid there we arrived ten minutes early only to be told that we were actually forty minutes early. Whoever had written the letter for the appointment had made a mistake including calling him Miss J Davies. Harrumph. The dentist was also running late so we were in that waiting room for an hour looking at magnolia paint, posters selling toothbrushes and flicking through copies of “Country Homes”1 from 2009.
Had I had access to an online booking system this would not have happened.
Now it may sound like it but I’m not having a go at my dentist. He is a pal of mine and lives around the corner. Also whilst in theory a dentist’s practice runs to a timetable it is also subject to a degree of subjectivity that sometimes requires a manual element in booking appointments.
8 minutes later I have finished talking to the receptionist who will call back once she has consulted the man himself. There must be many areas of our every day life where technology should be able to make a difference to our experience as customers.
I would be very interested to hear comments regarding areas of everyday life where there is an obvious application or need for technology2. Who knows where it might get us. Comments in the usual way…
1 I can’t remember what the mags really were but you get my drift. Having exhausted a game of I Spy With My Little Eye I spent most of the time on my Samsung Galaxy S2. They seem to have got rid of the poster banning the use of mobile phones whist in the waiting room. Tweet on!
2 No definition is offered here as to what we mean by technology – that is up to you.