Service status updates at Timico – Thunderbirds are go

service status reports at TimicoSome time ago I mentioned we were working on a new service status update page for the Timico website. Well the status of this service is now “up”. It’s been in testing for some time but I welcome any comments or observations as you come across them.

There is a lot of system development going on at Timico. Ultimately I expect the service status page to be integrated with our newly rolled out Service Now implementation although there are a few hurdles to over come first not the least being the amount of deep jargon that seems to fly around incidents and on ticketing systems.Β The service status page needs to be easy to read and understand. I am also wary of a status that always shows up a green so in our case the fault stays visible for 7 days after it has been fixed. If you sign up to email alerts you can get access all historical data prior to that.

One thing that caught me a bit by surprise was the number of service types we have to cover. It’s only when you see them all graphically illustrated in front of you that it hits home. Mostly they all come as facts and figures on reports.

You can see the new service status page here. Note that this site is hosted at a totally separate external location – if the entire Timico network crashed you would still be able to see that it has done so!

That’s all folks

Published by Trefor Davies

Liver of life, father of four, CTO of trefor.net, writer, poet, philosopherontap.com

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  1. Trefor Davies

5 Comments

  1. The images on the page have a bad anti alias making them hard to read… (mix of bad font choice and image scaling ?) and from an accessibility point of view design of words should be text not embedded in an image so can be read by a screen reader (Also missing access key shortcuts!) Otherwise nice design!

    1. Thanks Roger. They’re not images, it’s a javascript font library (Cufon) which writes text into canvas elements but also keeps the full text in the html for full accessibility. I do note your comments and have passed them on to the designer.

  2. “Note that this site is hosted at a totally separate external location – if the entire Timico network crashed you would still be able to see that it has done so!”

    Dare I say that status.timico.co.uk uses two name servers hosted within your IP block so if you did loose your entire network no one would be able to resolve status.timico.co.uk πŸ™

  3. I believe it might have been me that ‘pulled you up’ about your old ‘Status’ page in the past ;Β¬)

    This looks much better πŸ™‚

    PS. Don’t forget to at least add some minimal SEO πŸ˜›
    A page Title of ‘Timico Service Status’ rather than the current ‘Status’ would be worth doing.

    PPS. When I use http://www.timico.co.uk/search/ to search for ‘status’ or ‘service status’ etc. I don’t see any relevant results…

    πŸ™‚

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