Apps End User obsolescence

lost vehicle registration certificate #digitalbritain

I lost my vehicle registration certificate! I know I know it is my fault. I should look after these things a bit more. Fortunately it is quite easy to replace, as long as you can remember you vehicle registration number (obviously) and you haven’t changed your name or address.

A quick look online told me all I needed to know about how to replace it and I called the DVLA.  This isn’t a complaining post really because I now have a new certificate winging its way to my home address. However the number of levlels I had to go through in the DVLA autoattendant made me wonder if it was a world record.

Having called the number I pushed numbers 1, 4, 5, 1, 1, 1. It took me 2 minutes 33 seconds to get to that last number 1 at which point I got music on hold. At 3 minutes 26 seconds (OK I realise it might have been anal to write all this stuff down but I do have a blog and it does need constant feeding 😉 ) a person came on and by 4 minutes 55 seconds I had a new registration certificate on its way and I was £25 lighter.

I wasn’t unhappy with the experience and the chap at the other end of the line couldn’t have been nicer or more helpful.  I do however wonder when they are going to push all of this onto a self help web portal and let him find something more interesting to do with his life other than replacing car registration documents.

PS I am happy to open up the competition to find the longest auto-attendant tree in the world. It should be in the Guinness Book Of Records.