How WebRTC will deliver contextual communication and AI in the contact centre

Contextual communication, AI and chatbots are on track to revolutionise the way we communicate, prompting experts to herald the dawn of a major communications revolution. What about the contact centre, and how does WebRTC underpin this shift towards improved customer engagement? More than just chatbots Most of us have already grown accustomed to talking more […]

NANOG 66 is in San Diego by the sea @LONAP

NANOG 66 – bring your shorts One of the downsides perhaps of being in the internet plumbing industry is that your Facebook timeline constantly fills up with people  off to conferences in exotic places. Even when they aren’t off to a meeting people are still off to exotic places as they spend their air miles. This week […]

The local wide web and the Rangemaster cooker service

Rangemaster cooker service – does your cooker need one? trefor.net is back in action for 2016 after a very refreshing Christmas and New Year break. Most of you who are friends on Facebook will have seen what I’ve been up to and you can follow my daily non-work-ish diary over on philosopherontap.com. In the meantime […]

12.1-YOG4PAS2QL has just destroyed my battery life

The new reduced 12.1-YOG4PAS2QL battery life As I was fiddling about on my laptop last night in front of The Apprentice, earphones in listening to music and concentrating intensely on my laptop screen to avoid all contact with aforementioned TV programme which I detest intensely, an offer of a firmware update for my Oneplus One came in. 12.1-YOG4PAS2QL. I […]

Winners of Genband WebRTC Apps Competition

Metronet win prestigious WebRTC Apps competition. The WebRTC apps competition we ran in conjunction with/sponsored by GENBAND came up with three clear leaders and one eventual winner. One entry showed how WebRTC would be monetized and the others presented their solution it as an an overlay to existing support services. The idea was that entrants […]

Second WebRTC Apps Competition finalist

WebRTC Apps Competition finalist DRD Communications. The WebRTC apps competition we ran in conjunction with/sponsored by GENBAND came up with three clear leaders and one eventual winner. One entry actually showed how WebRTC would be monetized and the others presented their solution it as an an overlay to existing support services. The idea was that […]

GENBAND Summer of Apps WebRTC Competition finalist Manor IT

WebRTC apps competition winners include monetisation of the technology The WebRTC apps competition we ran in conjunction with/sponsored by GENBAND came up with three clear leaders and one eventual winner. One entry actually showed how WebRTC would be monetized and the others presented their solution it as an an overlay to existing support services. The […]

WebRTC week on trefor.net

  GENBAND WebRTC Week Once more it’s WebRTC week on trefor.net. The last time we did this the week was very kindly sponsored by our good friends at ipcortex. Their CEO Rob Pickering assembled a great collection of guest posts on the subject which were very widely shared. This week’s posts are sponsored by global voice […]

Sentiment analysis experiment ends

Sentiment analysis experiment ends I’ve ditched sentiment analysis as a metric on the broadbandrating.com website. The idea that we might be able to rate broadband providers according to social media sentiment was a good one but in reality most people commenting on their broadband provider were slagging them off (to use the venacular).  Most positive […]

Slightly confused of Lincoln

HP printer delivery either 09.13 or 13.56 You see before you a bewildered bloke. One where there is a risk of extremes of emotions on this, a pleasant if slightly breezy English summer’s day. My HP printer delivery is either going to be at 09.13 or 13.56. Coming out of the pool changing room this morning […]

Technology: a generation gap or fear of the unknown?

Fear of tech – can’t understand it meself 🙂 Zoe Easey is a web dev and co-founder of Epix Media. She discusses the fear of tech and whether it is a generational thing. I have friends and work contacts that constantly profess “I don’t do tech” which scares me a little – how can you […]

The conversation is moving to a few places online

LinkedIn group – maturing marketing tool Got this LinkedIn mail. Spam really but let he who is without guilt cast the first stone. It’s promoting a specific LinkedIn group. Dear Trefor, Do you have an interest in keeping up with current and future trends concerning the technology industry? Do you have an opinion on how technology […]

Expensify – another online revelation

Expensify makes expenses simple to submit Everytime I find a new service that I think is great and realise it’s been around a while makes me realise how behind the times I am. All my LONAP expenses now go on to Expensify. It’s like my experiences with Uber and AirBnB. Just so easy to use. […]

A quick guide to problems that will arise if we implement further internet surveillance measures

Snoopers Charter revisited The aftermath of the Charlie Hebdo murders has lead to goverment and opposition calling for more internet surveillance. Here are a few points for your consideration. Storing this data will inevitably result in it being hacked, left on a train/taxi on a laptop/memory stick and details of a government minister affair with […]

Online life – more trust being placed in mobile devices & airbnb

In which I book a flat in Paris using airbnb Had a really good online experience last night. The Davies’ are off to Paris for Easter to celebrate our daughter’s 21st birthday (I know I know I don’t look old enough). She will already be there so transport and accommodation for the remaining five of […]

This Chromebook is Dead

Deceased, kaput, no longer of this world – dead Chromebook motherboard It is with a tinge of no real sadness that I present to you an image of a dead Chromebook motherboard. The Samsung Chromebook too is dead, on account of the non functioning motherboard. It wasn’t a huge loss because these things are so […]

Slack Instant Messaging

Using Slack Instant Messaging for our LONAP communications Just trying out Slack Instant Messaging for now. My first reaction when one of the boys suggested it was “oh no, not another IM system. Why can’t we just use hangouts, or messenger, or anything we already have.” I’ve changed my mind. Having a system that is […]