Business voip

VoIP for small businesses market seems to be on the move

Trefor Davies thumbnail pictureJust been on my periodic stroll round the business. You know how it goes. Checking up on everyone. Making sure backs are bent, brows sweaty and I can hear the scratching of quill pens telling me they are all scribbling away working hard.

We give some of the staff telephones and computers because some of our customers expect it. These staff are then able to relate to what the customer is talking about and you never know, maybe get the deal. The business needs to move on.

Being serious about it one of the areas that has been a real success and seen real growth of late is in VoIP for small businesses.

Apps Business ecommerce

IT problems, printers and online support models

justanswer online IT supportUsually I offload any home IT problems to the kids. Last night though I spotted one of them carrying the (wireless) printer into the living room. Omg wtf I thought (the kids will probably read this).

Turns out the printer is knackered. Print head stays stuck in place. The lad in question was moving it into a brighter room to try and get a better look. He is a good lad. There was of course nothing obvious so we plugged it back in. Still didn’t work & came up with an error code.

I searched online and found that this type of error, if it didn’t fix itself, needed a return to base to fix. Ah well. That’s why I took out the insurance policy – I do this for printers only because they are notoriously unreliable (assuming I can find the bumpf though usually PC World are good at keeping a record).

In one of my searches for the error code I came across “” which seemed to show promise. At first I thought it was a Kodak support site and filled in the online engagement box with the details of the problem. Next think  I know the details of an advisor came up highlighting his technical background and suggesting that the assistance might be worth £21 but giving you the opportunity to suggest another figure.

Very innovative. Being tight I moved off the page. After all I had already determined that the printer would either fix itself or need sending back. It seems like a good model for the total novice though. It is reasonable to pay someone for their expertise.

I rebooted the printer one last time and hey presto, it worked! Deep satisfaction…

Click on the header photo to see more of the page.

End User phones

Importance of good web design – effect on a sales campaign

BlackBerry,technical,support,contract,UK,TimicoInteresting to see the importance of good web design in action. We have been running a campaign to sell BlackBerry Technical support. Despite not being trendy anymore many businesses out there use BlackBerry and we sell support.

Initially we were seeing quite a bit of interest but not seeing page views convert to new business. The old landing page was too much like a brochure with not enough “call to action”.

This was changed and we have immediately seen a substantial increase in business taken via the web. Over time we are going to systematically evolve our whole web strategy taking on board lessons learnt.