ICO Annual Report and nuisance calls from 08432890049

ICOThe Information Commissioners Office has 355 staff. Hadn’t realised it was such a big outfit. When you think about it with the world moving online and with so much information about us being kept in so many places the ICO has a huge brief. Also the ICO website has been changed from .gov to .org to emphasise its independence.

I know this because I’ve just come from the ICO’s Annual Review at Central Hall in Westminster. Being on the ICO’s Tech Reference Panel and all that!

A lot of meeting was just the presentation of statistics. Did you know that over the past year more than 225,000 people called the ICO’s helpline? Well you do now. There are some big growth areas such as SPAM calls and texts. It’s good to see that the ICO is starting to bare its teeth when it comes to this kind of stuff. We have seen the first two lots of fines (called civil monetary penalties for some reason) to the value of £225k imposed on pest cold callers. These people are just the lowest of the low.

I’ve started to report incidents of spam calls to my own phone – coincidentally got one this morning from 08432890049. I have duly reported it here. If all of us report it every time we get a spam call or text we can at least contribute towards nailing the ones in the UK. The overseas call centres are unfortunately beyond the reach of the ICO. I’ve just started to get rude with them.

You can look at the report yourself here. In line with the ICO’s new green policy the only hard copies available are the ones required to be kept by Parliament. Now there’s a very telling message in itself.

I will leave you with a fact that was related by Commissioner Christopher Graham. The ICO is currently looking at online privacy Ts & Cs. I got the impression that they are looking to try and come up with recommendations for a set of rules that would provide adequate privacy protection for people signing up for new products and services online and who just tick a box to accept conditions imposed. Did you know that if you added up every set of T’s and C’s you accept in this way it would take 77 days if you had to actually read it all? Well now you do 🙂

Published by Trefor Davies

Liver of life, father of four, CTO of trefor.net, writer, poet, philosopherontap.com

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  1. Trefor Davies

3 Comments

  1. I’ve just filed a small claim in the court against a cold calling company. It’s a claim for £120 plus VAT under http://www.legislation.gov.uk/uksi/2003/2426/regulation/30/made

    The whole thing is a complex web of interrelated people. Company A (poor audio, long latency) called me. asked questions. passed me to Company B quoting a reference number. They asked me questions and told me what to say to their legal dept, and then transferred me to company C. No latency or poor audio. Makes me think its all part of the same UK-based Asterisk phone calling platform, (i.e. no call tromboned via India) and there is clear IT integration between all three ‘parties’ as they all knew who I was without introducing me again. I’m suing Company C, as there is a clear commercial relationship between all of them. I have the complete call recording as evidence for the judge if it gets that far. I’ll keep you posted!

  2. V interesting gr0mit. Thanks for the post. it would be quite good if we could develop a process for handling these calls such that we had sufficient information to be able to win every time in the small claims court. If everybody did it that would sort them out.

  3. Carriers could, if they wanted put a stop to this or at the very least make lives very difficult for these companies but let’s be honest it isn’t in their commercial interest to do so.

    Putting them through the small claims court is fine if you have the time.

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