End User phones

This iPhone is dead

dead iPhone 4S
This iPhone is deceased, dead, non-functional, lifeless, no longer functional, not of this world, sent its last packet, kaput, a gonner, calls no more, textless, will not switch on, pushing up Apple seedlings.

Wife dropped her iPhone last night. It no longer works. I have mobile phone insurance with my Lloyds Bank account but it is a time consuming process. I entered all the data online but they wanted me to print a local copy, sign it and send it in the post. They do promise a quick turnaround for a decision – 1 working day – but I will then have to wait for them to send me the wherewithal to send the phone off for them to decide whether it can be repaired. The turnaround for this is said to be 5 working days from receipt of the phone.

All in all I can’t see her getting a new phone inside 2 weeks. She is a Timico customer and Timico could deliver her a new handset within 24 hours, or I could even pick it up from stores and take it home. However that is not how my personal insurance works.

When I made the claim I went through the online banking’s two stage authentication to access the portal. Everything bar the proof of purchase was entered online & I could easily have uploaded a PDF of the contract when filling out their forms. It’s hard to see what additional value my signing the form offers when one considers the delay that the process introduces into the system. The credentials for logging into the portal are known only to me and are just as good a contractual validation of my claim as my signature, which could easily be faked anyway if someone really wanted to do it.

So now we wait…

PS in the meantime she has been forced to borrow my Nokia Lumia 920 which I suggested with trepidation. It isn’t going to be particularly easy for someone who is used to the iPhone to adjust to the less good UI of the Nokia but she was desperate – texts are her communications lifeblood and that is the only other phone I have. Ah well!

Business obsolescence UC

Voicemail is for the dead – discuss

I had a meeting with some guys yesterday afternoon to discuss their use of Microsoft Lync in different businesses. More of that anon but one thing that stuck in my mind was a quote by Paul Hardy of Informa:

“Voicemail is for the dead”

He is right. Why use voicemail then you have so many other direct means of communication. My daughter hates voicemail because it means she has to call up to retrieve it. We have been trained never to leave her voicemails. Instead I usually resort to sending an sms or more likely an IM on Facebook. She usually then replies with her availability. I do find it funny that I have to schedule telephone calls with my daughter buy hey, we all have busy lives:)

We don’t let our customer care teams at Timico have voicemail – customers need to speak to someone, not a mailbox.

As I write I have remembered I need to change my own mobile voicemail from the “vacation alert” it currently has. I am no longer on holiday you see 🙂 . Might think about switching it off…

Whaddaya think?