Business Cloud datacentre

We Want #ITIL Service…And We Want It Now!

New Timico helpdesk ServiceNowMany years ago I worked at Marconi Electronic Devices in Lincoln. The purchasing manager there, a canny Scotsman,  had a certain approach when it came to the acquisition of software. His opening bid in a negotiation would be the cost of the physical tape required to carry the software to our premises.

These days software doesn’t come on a tape. In fact it often doesn’t come at all but resides somewhere remote and fluffy in “the cloud”. What’s more it can’t even be described as software – more a set of APIs and capabilities. When it comes to estimating a value for such an entity it has to be in terms of the benefit to your business.

It wasn’t so long ago that Timico was a small ISP. The company has been growing quickly to the point that