Business voip

VoIP number porting – telecom industry needs to sort it out

VoIP number porting as a problem has been brought to the fore this year as Cable & Wireless and Tesco closed down their services. In the case of the former it was the service of one of its acquired businesses and Tesco were let down by Australian provider Freshtel who retrenched to their home market.

Both sets of customers had a torrid time trying to find new homes for their services and numbers. This was because there were no porting agreements in place for either service provider.

At the recent Parliament and Internet Conference a C&W/Thus customer Gareth Jamie of eoffice turned up to tell the audience of the problems he had had. It took him 45 days to find a new home for his VoIP and £10k of credits for unhappy customers of his managed workspace business.

This is a measurable effect of the problem which is that whilst the larger telcos will happily port numbers between themselves there are a further 300 or so small operators with their own number ranges with who they don’t have