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voip Archives - trefor.net

How WebRTC will deliver contextual communication and AI in the contact centre

Contextual communication, AI and chatbots are on track to revolutionise the way we communicate, prompting experts to herald the dawn of a major communications revolution. What about the contact centre, and how does WebRTC underpin this shift towards improved customer engagement? More than just chatbots Most of us have already grown accustomed to talking more […]

SBCs – Maintaining Your Network’s VoIP Security

Session Border Controllers (SBCs) can greatly enhance VoIP security, all but eliminating toll fraud while also maintaining voice connectivity. Trefor.net welcomes VoIP Week contributor Simon Horton, the Director of Sales, EU for Sangoma. The term SBC (short for Session Border Controller) is liberally used in the VoIP industry today, but from my travels around the telecom channel […]

Why are the Major Telcos Afraid of encrypted voip?

A significant disconnect exists between the reality of today’s IP communications and the security concerns and needs of the customer (read encrypted voip). Trefor.net welcomes VoIP Week guest contributor Peter Cox, UM Labs Ltd. Founder and CEO. One of UM Labs’ long-standing customers is using our product to provide encrypted VoIP connections from remote users […]

Why the Desktop VoIP Telephone isn’t Going Away

Major leaps in technology allow business phones — the desktop VoIP telephone — to serve a rapidly growing range of needs. Trefor.net welcomes “VoIP Week” contributor Jeff Rodman, Polycom‘s Chief Technology Evangelist. Since co-founding the company in 1990 Jeff has been instrumental in the realization of Polycom’s iconic products for voice, video, network communications, and […]

VoIP Fraud — Technological Conventionality Achieved

VoIP has reached the mainstream. We know because the fraudsters are coming after us. Trefor.net welcomes VoIP Week guest contributor Colin Duffy, CEO of Voipfone and ITSPA Council member. VoIP merges two of the largest industries in the world: Telecommunications ($5.0 trillion) and the Internet ($4.2 trillion). It is big business. Estimates of VoIP market […]

Consumer Rights and Net Neutrality

Consumer Rights is a far less toxic term than Net Neutrality. I’ve previously written for Trefor.Net on the subject of Net Neutrality and what it means to members of the VoIP community. And I think it’s high time for an update, but this time considering consumer rights. After a promising start the European Union went […]

VoIP not working over your broadband connection? We may have the explanation.

VoIP over broadband not working? It may be the router. Routers provided by some major ISPs are preventing their customers from using VOIP services such as Skype. For some time now members of the Internet Telephony Service Providers Association have been keeping a list of routers through which VoIP doesn’t appear to work. The routers themselves include […]

Net Neutrality and Telephony

Net neutrality and VoIP telephony – thorny issues the industry needs to negotiate Trefor.net welcomes “VoIP Week” contributor Rob Pickering, CEO of ipcortex. Most folks who work in the VoIP industry have at some point been subject to a casual horror story from a new acquaintance about evil VoIP and how they tried it once […]

A VoIP Spring

A regular trefor.net contributor, Peter Farmer is the Commercial and Regulatory Manager at Gamma, as well as an ITSPA Council member and Chair of ITSPA Regulatory Committee.  We are pleased to present his “VoIP Week” post. So, Trefor asked me to approach an article for “VoIP Week” from a commercial perspective as opposed to regulatory…. took me a […]

Orange avoids banana skin – Ts & Cs changed to allow VoIP

EE subsidiary Orange appears to have avoided a slippery situation by amending its terms and condition for mobile internet use The pic below is a screenshot of a YouTube video ad published by EE on July 31st 2013 to push Orange PAYG mobile. It majors on the fact that you get “a shed load of […]

Tickets available for ITSPA Christmas Dinner

The build up for Christmas has begun. Well it starts to build up in our house in January as Anne buys up cheap Christmas cards and wrapping paper in the sales. Nevertheless it really is building up now. With that in mind ITSPA is for the first time having a Christmas lunch sponsored by Magrathea. […]

4G as fixed broadband replacement? – successful case study

4g broadband can be used as a replacement for a fixed broadband service Blog reader Mitch left a comment about how he now uses VoIP over a 4G line that has replaced his fixed broadband connection.  His broadband had always been rubbish and 4G is now giving him speeds as fast as fibre broadband. I […]

Mobile VoIP client is a no brainer when travelling abroad

This is an out and out advert for mobile VoIP services. If you haven’t already noticed I  am in Helsinki at the moment. My phone won’t pick up a mobile service. Bit irritating but not the end of the world. I dropped my wife an email letting her know I missed her already but she was […]

USA market for VoIP 3 years ahead of the UK #8×8

Availability of high speed broadband has driven the market for hosted VoIP telephony in the USA which is 3 years ahead of the UK. Had dinner last week with Huw Rees, VP Business Development of 8×8. If you don’t know them, 8×8 are the largest provider of Over The Top VoIP services in the USA with […]

VoIP for small businesses market seems to be on the move

Just been on my periodic stroll round the business. You know how it goes. Checking up on everyone. Making sure backs are bent, brows sweaty and I can hear the scratching of quill pens telling me they are all scribbling away working hard. We give some of the staff telephones and computers because some of […]

What’s in an award? Timico is 3x finalist in ISPAs

Earlier this year I spent an appreciable chunk of my life filling out awards entries. Three of them were for the ISPAs. Google it. These awards entries have pretty strict entry criteria and very fixed number of words that you are allowed to use. Not nearly enough space to adequately cover how great you are […]

Dinner debate on future of VoIP – Manchester

I’m in Manchester on Monday night hosting a dinner for our wholesale subsidiary Newnet. I have room for a couple more resellers who may be attending the Convergence Summit North event the next day. If you fancy coming along it’s in a nice restaurant natch and should be an informative debate. I don’t have a […]

Nuisance calls

At last week’s ITSPA Council meeting we discussed nuisance calls. This post on on the subject was written by Pete Farmer, writing in a personal capacity. Pete is the Commercial and Regulatory Manager for Gamma  a wholesale supplier of telecoms services. Pete is a colleague on the ITSPA Council  and chairs their Regulatory Committee. His contact […]

How to make your VoIP secure #fraud

It’s a pretty simple process to set up your own VoIP phone system. Google “free VoIP server” and you will find links to 3CX or Asterisk. Download their free software and install it on a computer in your office. Sign up for a few SIP trunks from an Internet Telephony Service Provider (eg Timico) and […]

S3 SBC, rhymes with VoIP, Securitee – Session Border Controller @Genband @Timico

Yesterday I wrote about our new mobile VoIP App for the iPhone. This included a link to a press release issued by Genband, our VoIP infrastructure partner. That release covered more than just the mobile VoIP iPhone App. It is a bit of an overall solution release but an important bit covers our acquisition of […]

Timico mobile VoIP app now available on Apple App Store

I started to look at mobile VoIP clients a good 8 or 9 years ago. At the time the handsets were near enough useless – battery life was rubbish and the processors lacked the oomph to properly run a SIP user agent. The advent of the modern day smart phone has changed all this, together […]

I could have leant upon that coppice gate – Thomas Hardy and homeworking

Broadband for working from home avoids long commute. Took me an hour and ten minutes to get in to work this morning. That’s twice as long as usual – broken down tanker on the A46. Walking in to the office I felt a bit like the Reggie Perrin of old – “20 minutes late, frozen […]

And the winner is… yay Timico #ITSPA Awards

Last night at the House of Commons Timico was presented with the ITSPA Award for best ITSP serving the Enterprise market. This is very exciting. Not only was the HoC a fantastic backdrop for the event but the winning of the Award is a great reward for all the hard work the Timico team has […]

Broadband Life: No Business Like Snow Business

You are looking at a disappointed man. Wha!  How can this be?  Surely not you Tref I hear you say? Yes yes disappointed 😉 What’s up?  We have had a very light smattering of snow. I like snow. Snow, for the most part, makes the place look pretty and means I can wrap up cosily […]

@EdVaizey reschedules #NetNeutrality Roundtable and ITSPA publishes detailed evidence on Mobile Network Operator bad practice

A Ministerial Roundtable on Net Neutrality had been scheduled for 24th January (ie yesterday) with  Internet Minister Ed Vaizey and the major fixed and mobile operators due to attend. EV is expecting industry to produce a voluntary code of practice in respect of Net Neutrality. In the run up to the meeting and following individual […]

Roll up, roll up, get yer acronyms here #MAM #MDM #CoIT #BYOD #MPLS #VoIP

Being a progressive high technology company we have a department that is dedicated to coming up with new acronyms. Ok that’s not an entirely fair description of the marketing department – engineering also does it 🙂 We have been upping the ante on mobile products in the last year or so.  The mobile world is […]

Ofcom study into location determining of VoIP callers to emergency Services

Consultants Analysys Mason are conducting a study on behals of Ofcom into determining the location of Voice over IP callers making calls to emergency services. It is is easy to determine the location of a caller is in the old fixed line world because a phone number is recorded based on the location of a […]

The View from My Window is All White #uksnow #voip

With snow being today’s theme I thought I’d stick some pictures up.  The header photo (click to enlarge) is the view from my upstairs landing window into our back garden.  The kids were off yesterday and trashed the pristine snow. I was chairing a panel session at the ISPA conference in London.  The show must go […]


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