Archive for the ‘VoIP’ Category

What are ISPs doing about Voice?

Wednesday, March 3rd, 2010

The question is being asked “what are ISPs doing about voice?” This is particularly relevant as the market consolidates and B2B ISPs not only seek economies of scale but additional sources of revenues.

Timico was founded as a fully converged ISP from the outset. Early on we had to decide whether to simply white label services from other ISPs and ITSPs or do “get into manufacturing” and do it all ourselves.

At the outset there were no real white label VoIP options. You had to do it yourself. However there were plenty of ISPs providing Virtual ISP services.

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VONGA – POTS Lite

Tuesday, February 23rd, 2010

It’s been quite an amusing afternoon at BT Central in Newgate Street. After the ITSPA council meeting I stayed to moderate the Technical Workshop which covered VONGA and Number Porting.

More on Number Porting anon but VONGA, or Voice over Next Generation Access, was an interesting session. BT is, as we all know, rolling out Fibre To The Cabinet and then Fibre To The Premises (anyone wanting the service please get in touch).

The FTTP product from Openreach is going to have an option to take voice services that will replicate WLR3 – the standard analogue line Plain Old Telephony Service or POTS.

There are I think several drivers for this within BT. Firstly BT either appears to be obligated to, or has decided to only provide fibre services to new Greenfield site builds rather than any copper based connectivity. They still however have an Universal Service Obligation to provide telephony services to anyone that want them.

Enter VONGA stage left. VONGA allows end users to plug an old fashioned telephone handset into an Analogue Telephone Adapter socket on their “broadband” router to make phone calls.

VONGA is also part of BT’s long term preparatory work before they turn off the old fashioned PSTN and move over to 21CN voice – 2020 at the earliest as reported here.

When I first heard of VONGA I kind of got excited. ITSPs around the country were asking all about it. In fact they were worried that BT might be trying to eat their still meagre lunch.

Don’t worry lads (and lasses). There is an alternative called CPCA that allows you to provide your own telephony services from the ATA sockets in the BT kit although it wasn’t totally clear to me whether anyone could do this completely independently of paying something to BT for the privilege. BT seems to think they are the only ones able to provide the PATS level service and point to a battery in the router that will keep the service alive for up to 4 hours in the event of a power cut (all subject to spec confirmation). Ofcom and most ITSPs would disagree here.

Despite what I’m sure are Openreach’s best efforts to corner the WLR3 futures market it will be possible for Communications Providers to sell users the FTTP connection and then sell their own services overlaid onto and through the Ethernet ports in the router – just like they do now. In fact this is effectively the naked DSL currently unavailable in the UK, albeit using turbo DSL.

VONGA does notionally provide Quality of Service for voice running over a separate VLAN tied to each ATA socket. However this QoS will also almost certainly be available to users just taking FTTP.

There are several disappointing facts associated with VONGA. Firstly trial dates stretch well into 2011 and then there is no firm date for production so this isn’t likely to happen before 2012.

Secondly VONGA, initially at least, strives only to replicate what is currently already there – so expect only boring old fashioned G711 voice services. This is a shame really considering that G711 will occupy only 100kbps or so out of the 100Mbps available over the fibre so could provide a higher quality product taking up just a little more bandwidth.

I think BT is boringly missing a trick by just trying to reinvent an old fashioned service but then again I realise that this is part of the long term goal to replicate and then remove the boring old 20CN network.

The third and final disappointing fact, which is more of an amusing one really, is the that VONGA uses SIP as a signalling protocol. SIP enables the internet’s version of old fashioned telephony but takes it on to another level by providing features such as Video. Presence and Instant Messaging.

SIP however doesn’t support all the legacy features of the PSTN – it’s moved on from there. You don’t need ringback for example if you can see when someone is off the phone.

The Alcatel Lucent SIP softswitch being used by BT (one of at least four different VoIP platforms being used across the BT empire) therefore doesn’t support all the features of the Plain Old Fashioned Telephone System.

This means that whilst you might expect a VoIP service to offer more than POTS in this case it actually offers less – POTS Lite if you like. Who’d have thought such a thing was possible!

Sorry about the continued abundance of acronyms!

PS we were sat in the pub after the meeting thinking up titles for this post. Kinda fonda VONGA didn’t sound true, VONGA Ponga was a bit childish so VONGA – POTS Lite got it.

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VoIP QoS monitoring stuff

Wednesday, January 27th, 2010

VoIP QoS should not be an issue if the network is managed correctly.  This means the LAN, the WAN link and the core network of the service provider.

If the WAN link is an ADSL then it can be susceptible to congestion at the exchange though in my experience this very rarely happens, even at times of extreme network usage such as the Olympics or last summer’s cricket. Problems here typically stem from underprovisioning of bandwidth.  An Internet Telephony Service Provider should also be operating an uncongested core network and a properly designed LAN should never give problems.

Problems do still occur but if you have the right tools these should be straightforward to detect and sort out.  One of the ways we manage our network is by using probes embedded at key point in the network.

The diagram below shows the output of one such probe earlier this morning.  We are looking at connection downtime, lost packets or packets arriving in the wrong order, jitter and latency or delay. It can be seen that latency is almost the only measurable effect.  All the other numbers are too low to count. Even the worst case latency figure seen here of around 46ms is not going to be noticed by the human ear and most of the calls are below 20ms.

This is a very useful tool for IT managers having to run multiple services over a multi-site Wide Area Network and allows them to spot problems before anyone notices and starts to complain.

VoIP QoS network monitoring screenshot

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Date set for end of Nortel era

Thursday, January 7th, 2010

Nortel has set February 25th as the date for the auction of CVAS, the jewel in its crown. The acronym stands for Carrier VoIP Applications Solutions and is basically the world leading Nortel carrier division.

The current bid in from GENBAND is a low US$282 million.  This however is just a starter with the end point expected to be much higher by the end of the bidding process. There are apparently 6 or 7 runners with three of them being serious.

This will either be the end of the beginning, beginning of the end or some other combination of beginnings and ends that will bring the bankruptcy process to a close. I’m not sure what happens to the Nortel brand name – Avaya seem to be continuing to use it in conjunction with the Enterprise PBX division they bought in a similar auction process. What I do hope is that the name CVAS is immediately dispensed with.  Presumably the name was the last act of someone who has subsequently left the company.

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VoIP MOS test results are at least as good as PSTN – it’s official

Friday, December 11th, 2009

The official ITSPA Awards test results make for very interesting reading. All entrants for the Best ITSP, consumer and SMB categories had their services independently tested by Epitiro.

There were 16 entrants for these two categories. On average Epitiro made 400 calls per company and then took over 50,000 technical measurements. Calls were all made over the same broadband connection.

All bar one company tested reached the ITU-T P.862 PESQ MOS Quality rating in excess of 4.0 thus meeting the ITU-T P.800 subjective rating of ‘Excellent’. The one that didn’t met the subjective rating of “Good”.

Consumer VoIP MOS downstream average = 4.3
Consumer VoIP MOS upstream average = 4.25

Business ITSP (SMEs) MOS downstream average = 4.25
Business ITSP (SMEs) MOS upstream average = 4.25

There is no real reason why there should be a difference between consumer and business downstream MOS.

Packet Loss was very minimal. Only three companies experienced any packet loss (minimal – 1.3% was the highest loss)

Call set up times were in general on a par to the PSTN standard of 2.5 seconds and better than mobiles.. The customer would experience no difference.

These are great results and are a serious independent endorsement of VoIP as a mainstream communications technology that can replace traditional PSTN services.

PS MOS = Mean Opinion Score and represents perceived quality of a telephone call.

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FTTC 10Meg up install

Thursday, December 3rd, 2009

We did our first FTTC 10Mbps uplink trial installation yesterday in Muswell Hill in North London. The customer is very happy with the performance. It will take 10 days to bed down but I’ll take a look after then and report back on speeds.

The installation itself, once the Openreach modem has been put in, is simplicity itself and takes only five minutes. We are using the Thomson Gateway TG789vn kit in our trials and have to say are very impressed with what you can get in a small piece of plastic these days.

I’ll be looking at productising some homeworker services using our VoIP platform, based potentially on the Thomson range. We have been very impressed with their responsiveness as a supplier.

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Timico is double ITSPA Awards Finalist

Tuesday, December 1st, 2009

I’m pleased to tell the world that Timico has been shortlisted as a finalist in the ITSPA Awards again this year.  Last year we won the Unified Comms category. 

This year we don’t have that category but we are down to the last few in both the Best Business ITSP (SME) and Best Business ITSP (Enterprise) slots.  The awards are being presented at the House of Commons on Thursday 10th December.

Last year it was actually a great evening.  Parliament itself provides an exciting backdrop for the event which attracts a high number of attendees. Afterwards many of us adjourned to the nearest hostelry to celebrate.  I had to carry the award around with me which made me paranoind about losing it.  I felt a little like that FA Cup team way back when they went out to celebrate and took the cup with them and dented it in the process.

Our ITSPA trophy now rests in pride of place in our reception in Newark, hopefully to be joined by others – wish us luck.

ITSPA Awards Finalist Best ITSP (Enterprise) logo

ITSPA Awards Finalist Best ITSP (Enterprise) logo

ITSPA Finalist Best Business ITSP (SME) logo

ITSPA Finalist Best Business ITSP (SME) logo

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Job vacancy for VoIP network operations engineer – please retweet

Thursday, November 5th, 2009

I’m looking for a VoIP network engineer to join our expanding VoIP team.  The job entails assisting with the running of our Nortel A2E SIP platform, the development of new services, interoperability testing with vendors and other service providers, 3rd line support and, I’m sure, a plethora of other interesting and challenging tasks as we think of them.

VoIP is an important string to the communications bow these days. Timico is a VoIP operator rather than a White Label service provider reselling soneone else’s proposition. We probably don’t lead with VoIP in a large percentage of deals but the ability to provide VoIP services is becoming an important part of winning corporate Wide Area Network business.

For example it is fairly typical for a company to outsource the management of a few hundred sites’ connectivity to us.  They will then take advantage of the fact that  they now have an MPLS network and run VoIP between sites and to all their homeworkers.

If you want to join a company that is going placesdrop me a line with your CV or take a look at the Timico website.

PS it is always a risk posting a job ad on the blog – I get inundated with calls and emails from recruitment organisations! It is the cheapest way to advertise though.  Please retweet :-)

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SNOM out of the box plug and play

Wednesday, October 28th, 2009

SNOM is a German manufacturer of SIP  telephony handsets and iPBXs. They were an early entrant into the SIP phone market. SNOM software was always good but in the early days their plastic let them down.

I met with the Sales team from SNOM today to take a look at their phones. I am looking at new ranges for the Small and Medium sized Business market.

What I saw was very impressive. The phone was plugged into the Power over Ethernet socket in one of our meeting rooms. I connected to it’s IP address using my laptop, plugged in my SIP credentials and I was making calls.  OK it took me two goes to get the format of the credentials right so that the phone would register but the onboard logs showed me where I had been going wrong and a simple tweak made it work.

I then set up my voicemail alert (the light that comes up on the phone when I have a voicemail) and a busy lamp field for one of the engineers. It took seconds. In those seconds I basically provisioned something that a SMB would regard as a useful telephone key system.

Gone are the days when setting up a phone would have been a complicated affair. Actually our customers don’t need to set up their IP phones – they come preconfigured.    My point is that this was a totally strange phone to that I got working in no time whatsoever without it being preconfigured.  This is a long way from where it was in the early days of the technology and of SNOM.

This is a serious case study of the power of open standards, in this case SIP.  Well done to SNOM.

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Digital Britain FTTC – the truth

Tuesday, October 13th, 2009

I spent this afternoon at the Muswell Hill telephone exchange! I’d not been into one before and it must be said it felt like walking into an old high school. A pre-war building that echoed to my footsteps…The most noticeable thing walking in was a constant clicking sound. TDM switching still alive and kicking!! Eerie.

The purpose of my visit was to test the FTTC line. I had a gaggle of BT engineers in tow to watch. I don’t think I was the first in but I was certainly an early adopter.

The results were exciting. We used a number of speed test engines and saw between 22Mbps and 42Mbps download speed. There was also a 172Mbps which was clearly an aberration. I’ll not name the website that gave us that one! The BT Wholesale line checker suggested that we should be able ot get a speed of 38.5Mbps.

The uplink was a consistent 1.8Mbps or so – we were clearly not running off the 5Meg version.

I performed a number of tests including video streaming and Voice over IP. Both were stunningly successful. I didn’t expect any problems – the VoIP had plenty of bandwidth and was clear as a bell.

For the video I ran a couple of iPlayer sessions in parallel. The full screen performance was great. With hindsight I should have seen how many I could run to determine the maximum – a consumer household simulation.

The photos below show two video streams running plus a full screen shot of a BBC wildlife programme. Excuse the caption – I had some photos of me making VoIP calls over FTTC but they mucked up the formatting of the post so I deleted them.

Few points in finishing off:
The current BT Openreach strategy is to provide the VDSL2 modem for the Communications Provider to hook up to with an Ethernet Router. This should ensure better interoperability with the MSAN – an issue with different routers in the regular ADSL game.

Speeds will get better during the course of the 10 day training period. BT has seen 30 – 35Meg reasonably consistently after this period though there is not enough trial data to yet be able to quote a “typical” speed. It will be dependent on average distance from the exchange.

Note our range of 22 – 42 Mbps was based on being 4 feet from the cabinet – so there is definitely some bedding down to do there.

I make no apologies for the size of the images – they were just screenprints – I resized them but left them unoptimised for the web so if some of them take a little time to load that’s why.

Note also that whilst FTTC is still a trial apparently the local BT shop in Muswell Hill is selling connections as if there was no tomorrow.  Hopefully they are making their customers aware that it is a trial :-)

two video streams running off BBC iPlayer over FTTC

two video streams running off BBC iPlayer over FTTC

insect screenprint off BBC iPlayer over FTTC

insect screenprint off BBC iPlayer over FTTCLeopards viewed on BBC iPlayer over FTTCFTTC cabinet (right) next to regular roadside BT cabinet - engineer with his head buried in itTrefor Davies next to FTTC cabinetTref making first ever VoIP call over BT FTTCTref making first ever VoIP call over FTTC with FTTC cabinet in the backgroundLeopards viewed on BBC iPlayer over FTTC

 

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