Tag: socket

Categories
broken gear End User phones

Samsung Galaxy S4 faulty USB socket #SGS4 problem

sgs4My Samsung Galaxy S4 has a faulty USB socket. I got this phone on 13th May 2013. Today is the 30th May 2013. The phone has lasted 17 days (I know, I’m sharp).

dead Samsung Galaxy S4 sgs4The picture of the phone is on the right. Looks dead doesn’t it. That’s because it’s switched off. It isn’t totally kaput yet but it was about to become so. I plugged in the charger but didn’t plug in the charger. It wouldn’t fit in the socket.  I tried three different cables. None of them would go. I tried them in another phone and they all fitted in as designed. Ergo something is wrong with the socket on the SGS4. The highly efficient gang in the Timico logistics department has taken control and are sending it back. I had to switch it off to conserve battery settings before making sure it was fully backed up (it now is) and reset to factory settings so my precious personal data was not accessible to whoever is going to fix it.

Ok I know what you’re saying. S*&t happens. You are right. However it seems to happen on a disappointingly regular basis with the Samsung Galaxy phones. The last one I had, a Galaxy S3 had a problem with the USB socket and separately with the headphone socket. Data transfer was dodgy and the actual charging was very intermittent, It was clearly about to go. I got it fixed. Before then I had a screen go dead on me and “water ingress” problems despite the fact that I know darn well there hadn’t been any water ingress.

I am a Samsung Galaxy fan but I have no hesitation in saying that the build quality on the Samsungs must stink. You’re not telling me I can have had all these problems and I’m the only one. In fact I know I’m not. Having written blog posts about each problem as it happen the “Samsung Galaxy S3 problem” search term in one guise or another has become one of the most popular reasons for people reaching this site. In fact there have been around 51,000 page views on the subject in the last 6 months.

In the meantime this morning I have reverted to my Nokia Lumia 920. It’s functionality is some way behind that of Samsung/Android and even, dare I say it Apple despite not being an Apple fan for unzombie-like reasons (good word structure there). What we need is the Android software running on Nokia build quality. I do accept that I haven’t been running the Nokia much but I did give it a chance for at least a month and in that time it didn’t stop charging, the headphone socket carried on working, oh and it didn’t have a dent in the casing which the SGS4 did after a few days despite, and you have to take my word for it here, me not banging it about or dropping it.

The Samsung build quality is not great. That’s all. Got it off my chest. tune in later for more mobile phone fun and frolics (though I have to get on and revise a guide to migrating to SIP trunks now so it will be a while)

Ciao amigos.

PS to make it easy for those who are interested I’ve pasted links to all the other posts that talk about Samsung Galaxy S2 and S3 problems:

http://www.trefor.net/2012/09/07/samsung-galaxy-s3-factory-reset-phone-not-charging-battery/
http://www.trefor.net/2012/06/17/headset-socket-on-my-samsung-galaxy-s3-is-not-working-audio-problem/
http://www.trefor.net/2012/09/06/samsung-galaxy-s3-not-charging-problem/
http://www.trefor.net/2012/07/06/water-water-everywhere-mobile-phone-water-damage-samsung-galaxy-s2-s3/
http://www.trefor.net/2012/09/26/galaxy-s3-mended-under-warranty-faulty-usb-socket/

Categories
broken gear End User phones

Galaxy S3 mended under warranty – faulty USB socket

Y’all will recall that I had to send my GalaxyS3 back because it wasn’t charging. Well I’ve got it back and they have mended it under warranty. The USB socket was faulty so all is now well. If it had been water damage I would have been cross.It wasn’t water damage.

That’s all…

Categories
End User phones

Headset socket on my Samsung Galaxy S3 is not working – audio problem

Samsung Galaxy S3 seen next to a Samsung Galaxy S2Much as it pains me I have to tell you that the headset socket on my Samsung Galaxy S3 is not working. I found out because during the week I started to net no audio on my phone though it would work in speakerphone mode.

When this first happened I checked all the settings and there was nothing obvious. Switching bluetooth off seemed to do the trick and I put it down to somehow the phone not having unhitched itself from my Parrot car kit. I can see my car from my panoramic office window:)

It must have been a coincidence because it is now happening all the time. In the wee small hours of this morning I woke up and googled the problem. I found an android forum with a thread that showed the same problem on a different model of handset.

If you had been using the headset sometimes the sensor didn’t work to show that the plug was no longer in the socket. I had to wait until morning to confirm this on my phone. My wife Anne would not have been too happy if I had accidentally switched something noisy on the phone during the night.

I can indeed confirm that the problem lies with the headset socket. Nothing in fact works through the headset.

Sigh. Someone on Twitter mentioned that this sort of thing often happens when a phone reaches end of life. Unfortunately this is the wrong end.

Its worth noting I still haven’t finished testing all the features on the Samsung Galaxy S3. The bit where the phone isn’t supposed to switch off doesn’t seem to work all the time and I have supposedly disabled the LED for alerts but it still comes on. Early days for the S3 I guess.

We are about to find out how well the returns system works!

Other Galaxy S3 problems here.