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broken gear End User phones

Samsung Galaxy S4 faulty USB socket #SGS4 problem

sgs4My Samsung Galaxy S4 has a faulty USB socket. I got this phone on 13th May 2013. Today is the 30th May 2013. The phone has lasted 17 days (I know, I’m sharp).

dead Samsung Galaxy S4 sgs4The picture of the phone is on the right. Looks dead doesn’t it. That’s because it’s switched off. It isn’t totally kaput yet but it was about to become so. I plugged in the charger but didn’t plug in the charger. It wouldn’t fit in the socket.  I tried three different cables. None of them would go. I tried them in another phone and they all fitted in as designed. Ergo something is wrong with the socket on the SGS4. The highly efficient gang in the Timico logistics department has taken control and are sending it back. I had to switch it off to conserve battery settings before making sure it was fully backed up (it now is) and reset to factory settings so my precious personal data was not accessible to whoever is going to fix it.

Ok I know what you’re saying. S*&t happens. You are right. However it seems to happen on a disappointingly regular basis with the Samsung Galaxy phones. The last one I had, a Galaxy S3 had a problem with the USB socket and separately with the headphone socket. Data transfer was dodgy and the actual charging was very intermittent, It was clearly about to go. I got it fixed. Before then I had a screen go dead on me and “water ingress” problems despite the fact that I know darn well there hadn’t been any water ingress.

I am a Samsung Galaxy fan but I have no hesitation in saying that the build quality on the Samsungs must stink. You’re not telling me I can have had all these problems and I’m the only one. In fact I know I’m not. Having written blog posts about each problem as it happen the “Samsung Galaxy S3 problem” search term in one guise or another has become one of the most popular reasons for people reaching this site. In fact there have been around 51,000 page views on the subject in the last 6 months.

In the meantime this morning I have reverted to my Nokia Lumia 920. It’s functionality is some way behind that of Samsung/Android and even, dare I say it Apple despite not being an Apple fan for unzombie-like reasons (good word structure there). What we need is the Android software running on Nokia build quality. I do accept that I haven’t been running the Nokia much but I did give it a chance for at least a month and in that time it didn’t stop charging, the headphone socket carried on working, oh and it didn’t have a dent in the casing which the SGS4 did after a few days despite, and you have to take my word for it here, me not banging it about or dropping it.

The Samsung build quality is not great. That’s all. Got it off my chest. tune in later for more mobile phone fun and frolics (though I have to get on and revise a guide to migrating to SIP trunks now so it will be a while)

Ciao amigos.

PS to make it easy for those who are interested I’ve pasted links to all the other posts that talk about Samsung Galaxy S2 and S3 problems:

http://www.trefor.net/2012/09/07/samsung-galaxy-s3-factory-reset-phone-not-charging-battery/
http://www.trefor.net/2012/06/17/headset-socket-on-my-samsung-galaxy-s3-is-not-working-audio-problem/
http://www.trefor.net/2012/09/06/samsung-galaxy-s3-not-charging-problem/
http://www.trefor.net/2012/07/06/water-water-everywhere-mobile-phone-water-damage-samsung-galaxy-s2-s3/
http://www.trefor.net/2012/09/26/galaxy-s3-mended-under-warranty-faulty-usb-socket/

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End User phones

Most popular blog posts

Samsung Galaxy S3 seen next to a Samsung Galaxy S2The most popular blog posts at the moment are those talking about problems with the Samsung Galaxy S3. In the last month I’ve had just under 7,000 page views of the “Galaxy S3 not charging” posts here and here (in order of popularity) and over 4,600 views of the “problem with headset socket on Galaxy S3” post. That last post has had over 14,000 views since it was written (as an aside it’s surpassed only by the “how to bypass Pirate Bay filters” post which has had over 18,000 views).

That’s a lot of problem phones out there.

Categories
End User phones

Samsung Galaxy S3 factory reset – phone not charging battery

Samsung Galaxy S3 reset to factory settings for sending back to, you guessed it, the factory. Hasta la vista baby. I’ve given it 24 hours to fix itself but it is still only charging the battery when it feels like it. The symptoms are identical to those I had with the Galaxy S2 – PC doesn’t recognise USB device and can only see it intermittently.

The new phone is plugged in and charging. Rather than waiting for the full charge I’ve switched it on and it is set up to go whilst still charging. It started reloading the 98 apps at 09.51 and it finished at  10ish. It’s now doing a firmware upgrade. Not taking long.

There restore doesn’t go to the extent of organising the “desktop” or whatever the equivalent is in mobile terminology but it is still easy going.

It’s all very well having great software but there is no excuse for having unreliable hardware in this day and age, especially at the volumes that Samsung is shipping the S3.

Stay tuned…

Categories
broken gear End User phones

Samsung Galaxy S3 not charging problem

Samsung Galaxy S2 water damageShort news bulletin to inform you that this morning my Samsung Galaxy S3 is not charging. This follows on from the same problem I had with the Galaxy S2.

The diagnosis for the S2 was water damage despite my assertion signed affidavit that it has never been anywhere near water.

It looks as if I’m going to have to get the S3 sent away for repair/analysis. Not good. All I can say is if the same diagnosis comes back  as for the S2 I’m going to be hounding Samsung. It’s too much of a coincidence or at the very least poor reliability in the design. Note this is already my second Galaxy S3 – the first had a headset connector problem.

The header photo is the “water” damage on the old Galaxy S2. Stay tuned for updates on this hot news item.

PS to make it easy for those who are interested I’ve pasted links to all the other posts that talk aboutSamsung Galaxy S2 and S3 problems:

http://www.trefor.net/2012/09/07/samsung-galaxy-s3-factory-reset-phone-not-charging-battery/
http://www.trefor.net/2012/06/17/headset-socket-on-my-samsung-galaxy-s3-is-not-working-audio-problem/
http://www.trefor.net/2012/07/06/water-water-everywhere-mobile-phone-water-damage-samsung-galaxy-s2-s3/
http://www.trefor.net/2012/09/26/galaxy-s3-mended-under-warranty-faulty-usb-socket/