My Kodak Hero 7.1 All in one printer is broken again! Printers have always been a bit tempermental haven’t they?
I bought this one on 21st January 2012. At the time Kodak were going into administration. The printer looked a good deal so I also bought the 3 year “Instant Replacement” warrantee as a bit of a guarantee against things going tits up with the printer manufacturing.
On 5th January 2013 I took it back to PC World. The print head carriage was jammed and there was nothing I could do to fix it.
Today I’m taking the replacement back to PC World. Identical problem. Kodak’s support pages unhelpfully suggest I remove anything that might be jamming the print head otherwise to get in touch with their support (presumably not free).
It’s OK. I can take this second Kodak Hero 7.1 back to PC world and swap it for another. I quite like it’s functionality. Cloud printing etc. Bit of a nuisance having to go through the whole registration process again but hey.
I paid £129 for the original printer and £32 for the extended WHATEVER HAPPENS warranty. £129 a year for a new printer is not good. £161 for a new printer every year for three years isn’t so bad I guess.
PS before anyone says anything trefor.net is a paperless business but my family isn’t – homework etc.