Categories
broadband Engineer net neutrality voip

VoIP not working over your broadband connection? We may have the explanation.

VoIP over broadband not working? It may be the router.

Routers provided by some major ISPs are preventing their customers from using VOIP services such as Skype.

For some time now members of the Internet Telephony Service Providers Association have been keeping a list of routers through which VoIP doesn’t appear to work. The routers themselves include functionality or elements of firmware that are either not user configurable or there are elements of the ISP service that mandate their router without an obvious means of using an alternative. This means that if a customer wants to use Over The Top VoIP services such as those provided by ITSPA members they usually can’t.

Unfortunately whilst this may well not be a deliberate act of anti competitiveness on behalf of the ISP it has the same effect as if VoIP was being blocked in the ISP network – interesting considering that some of these ISPs offer VoIP services of their own.

If you have such a router you probably can’t use Skype or any other VoIP service offered by the 100 or so independent providers in the UK. Whether this is deliberate or not is a moot point. The end result is that the ISP is affecting your ability to use the broadband service you pay for.

Most major ISPs are signatories to the Broadband Stakeholders’ Group Code of Practice and have undertaken to respect what is known as Net Neutrality or the promise not to favour any one type of traffic over another. This is a fundamental principle of how the internet works.

If an ISP provided routers over which 3rd Party VoIP services did not work whilst their own VoIP service continued to work perfectly well they would be flouting these principles. Effectively they would on the one hand be saying they are “good guys” which comes with obvious PR benefits whilst in practice being “bad guys”.

Dan Winfield, CEO of VoIP provider Voxhub says:

“This is an ongoing problem. It can affect customers that work from home at any time even if they have things up and running. A new update is shipped out by an ISP and effectively wipes out their phones. You can see the roll outs happening over a period of time as people call for support. The worse side of this is that customers get angry with us and we cannot do much. We cannot guarantee our service will work on home broadband as a result. When we roll out to offices, we always supply routers to get round the problem but this doesn’t work for home users.”

Not all ISPs are affected. It would be interesting to hear from any reader who has a broadband service but over which VoIP will not work.

Categories
broadband Business

Future Broadband Planning Requirements

It seems to be one of those weeks where UK broadband stories are coming thick and fast. Not only that, but more and more people are pitching in with considered opinions on stories and, in fact, the comments are beginning to make for far more valuable reading than the original articles! And perhaps that could be the case here too. 😉

I want to follow up today on two stories that have broken this week on new build and broadband.

The first story was on ThinkBroadband, regarding a new build housing estate in West Yorkshire and broadband availability for the new homeowners in Calderdale. ThinkBroadband believes that this new estate will have a reasonably good chance of achieving that oh-so-elusive “superfast” connectivity from cab 106 — approx 93% chance of greater than 30Mbps. (Bear in mind that this is only in reference to download, so anyone looking for a reasonable upload should hold their horses before buying!)

The ThinkBroadband article makes the point that though this is not a rural cab it has been funded by BDUK, which if you recall was for the Final Third and rural properties, so questions probably ought to be asked as to why taxpayer money is being used to fund what should have fallen into BT’s commercial rollout in Halifax.

Oh look, in the comments! Questions *are* being asked!

John Popham notes:

This is all good news for the people who live in this area, but….. this is a relatively new housing development built well beyond the point when most of society realised that broadband was an essential component of life. And now, the taxpayer is having to subsidise their connections. This does not make any sense at all.

Can it be that difficult to put planning conditions into new developments that they must make provision for fibre-to-the-premises connections? From the developers’ viewpoint it would help the properties to sell.

Popham makes an extremely valid point that should be raised over and over again. Why have planning agencies, housing developers, and the government not yet cottoned on to the importance of building homes that are broadband enabled? Isn’t that like building houses that from the moment the architect gets involved are not legislated to be environmentally friendly, cheaper to heat, with a reduced carbon footprint and so on? Ah….no, we have not yet mastered that either.

So whereby countries other than the UK can 3D print a whole house out of recycled materials for less than £1500 in a couple of hours, we have not yet quite gotten around to enforcing environmental standards on new build, let alone tech requirements?

Categories
broadband Engineer

Evidence that video is driving home internet use

Home broadband usage driven by TV streaming

Evidence is emerging of what applications are driving home broadband usage at the Davies house.

broadband usage wife at workThe two graphs presented herein for your entertainment and delight are of the broadband traffic over our Timico 80/20 FTTC line at home over the last two days – Tuesday and Wednesday.

The first graph shows very little happening during the day. As it happens my wife Anne was at work – she is a supply teacher. There isn’t that much going on in the evening either really although were were hitting 10Mbps at 10.30 pm.

DSL usage wife homeThe second graph shows the traffic when Anne was at home during the day. What a difference!

Most of the bursts are running at around 1.2Mbps and lasting between 30 minutes and two hours.

Now I happen to know that Anne, who always keeps herself busy, often has cookery programmes on during the day in the kitchen. There is so much to catch up on – Master Chef, Great British Bakeoff etc etc. She plays them on her iPad.

The bursts of traffic look very much as if they represent this kind of TV programme watching. Also interesting is the bandwidth required. It isn’t very much although I’m not sure what codecs were being used by iPlayer.

The other usage must basically represent everything else though the spike at 10.30 looks like a download – I know not what. All this just goes to show what this tinterweb thing is being used for. This is in no way an accusation that Anne sit around all day doing nothing – if you knew her you would know she is a very active person. I would however say that she was very representative of the average consumer even if I am not.

You can check out our home broadband data usage trend here.

Ciao bebe…

Categories
broadband Business media

I could have leant upon that coppice gate – Thomas Hardy and homeworking

early morning sun in December in LincolnshireBroadband for working from home avoids long commute.

Took me an hour and ten minutes to get in to work this morning. That’s twice as long as usual – broken down tanker on the A46. Walking in to the office I felt a bit like the Reggie Perrin of old – “20 minutes late, frozen points at Clapham Junction”.

I went on a very long diversion through the Lincolnshire and Nottinghamshire countryside. The stark winter beauty reminded me of the Thomas Hardy poem “The Darkling Thush” :

I leant upon a coppice gate
When Frost was spectre-gray,
And Winter’s dregs made desolate
The weakening eye of day.

It’s one of my all time favourites.  Anyway driving in on this extended albeit pleasant detour made me think about the whole subject of commuting and broadband for working from home. The number of times I have the radio on driving home on a Friday night to hear the UK wide traffic reports – quite often its gridlock on all the major routes around the country.

Makes you wonder how much time and money we really waste travelling to work. Granted there are some jobs where the person absolutely needs to be in the office but equally there are many where a little bit of mix and match (home versus office) would be perfectly acceptable. Phone system vendors often try to model the financial benefits of homeworking as part of their pitch to customers. I don’t think you really need to work out the payback in terms of pounds shillings and pence. It’s bloomin’ obvious.

Quite a number of our customers see this. We have a portal that some of them use to manage estates of hundreds, if not thousands of home worker broadband connections. The portal is integrated with the customer’s HR system and when an employee moves house and change their address the portal automatically informs us to migrate their broadband to another location. For some large organisations this can save a considerable workload on the IT department – managing what is really a tedious and time consuming process that really benefits from automation. Bung in a VoIP account and hey presto, you have a home office just like in the office.

To conclude, my other favourite Thomas Hardy work is “Under The Greenwood Tree”. I don’t get on with most of his novels, they are depressing, but this one  is a nice novel and signals the end of an era in a similar way to the Darkling Thrush. It is also very seasonal and I am now most definitely feeling Christmassy.

That’s all folks…

Categories
broadband Engineer internet

Penis Envy, Broadband Style: 1Gbps FTTP at Appleton & Eaton

Gigaclear speedtest showing 1Gbps broadband speeds in Appleton & EatonGigaclear gigabit broadband is blazing fast.

This is the nearest thing you can get to penis envy in the broadband world. It’s a speedtest, performed on the new Gigaclear gigabit broadband network in the fortunate communities of Appleton and Eaton.

I was recently gushing over the 20Mbps and 40Mbs speeds I have encountered at WiFi hotspots in London. Well, it won’t be long before properties in Appleton and Eaton get to London prices, as this amazing new network is sure to have a beneficial effect on valuations.

Gigaclear quote one of their customers as saying, “I run my business from home, and with only 1-2Mbps available before Gigaclear I had to plan well in advance when to upload and download”. Pricing starts at £37.

Gigaclear is digging fibre into a number of communities (check them out here).

Categories
Business ofcom Regs

So much to do so little time…

Not sure whether I mentioned it but I’m off on holiday after this week – going to see the London2012  Olympics.

You would think that the world would drop everything and focus on the biggest sporting event to hit the UK (ok mostly London) since ever. I’m amazed at how much is still going on in the world of internet legislation. So much so that most of it will have to be left to others for comment.

We have consultations over the Draft Communications Data Bill. Then the Interception of Communications Commissioner has published his annual report – interesting reading I’m sure.

Oh and did you know that the Welsh Government (iechyd da)  announced that it has selected BT to implement the Next Generation Broadband Project for Wales. BT was also the successful bidder in North Yorkshire which has become first county to deploy BDUK broadband (if I can call it that). Note the Welsh Government is also launching a Business Crime Unit.

Next up is EU Commissioner Neelie Kroes who has outlined the European Commission’s general conclusions following on from last year’s consultation on wholesale access to telecoms networks – good stuff.

You don’t need me to tell you that Ofcom has published its Communications Market Report for 2012 – I’ll definitely be reading that but not whilst I am on holiday.

You may not have noticed that the IP Crime Group, which was formed in 2004 by the Intellectual Property Office (IPO) to bring together experts from industry, enforcement agencies and Government to work together on piracy and counterfeiting issues, has published its latest annual report.

The Department for Business, Innovation and Skills launched a consultation on enhancing consumer confidence by clarifying consumer law. In addition to goods, the consultation also looks at services and digital content.

Finally uSwitch has published a report on broadband billing.

All exciting stuff eh? Unfortunately you will have to gen up on all this yourselves as I won’t have time to do it. All good reading for when you’re on the beach.

Ciao.

PS Lists and links have very kindly been provided by ISPA.

Categories
Business mobile connectivity ofcom Regs

#DEAPPG spectrum mobile broadband #digitalbritain #finalthirdfirst #4G #LTE #ofcom

How do you cram a debate on the future of mobile services, data roaming and spectrum into an hour and a half? At last night’s Digital Economy All Party Political Group at Portcullis House in Westminster we made a pretty good job of it with a panel consisting of Hugh Davies, Director of Corporate Affairs for mobile network 3,Brian Williamson of Plum Consulting, Ruy Pinto of Inmarsat and Raj Sivalingham of Intellect.

This debate was hot on the heels of last week’s successful back bench motion by Rory Stewart, MP (Penrith and Cumbria) which called upon Ofcom to specify 98% mobile broadband coverage in the 4G auction in 2012.

3 stated that this is doable with existing base station infrastructure provided they received suitable low frequency spectrum allocation in the auction. O2 and Vodafone have already been reallocated spectrum out of their existing 900 and 1800MHz 3G licenses.

Categories
Business Regs surveillance & privacy

Are you going to the #ISPAs? – I am

Short note to point out to those of you who may have missed it is that Timico is a finalist in two categories for the ISPAs (The Internet Service Providers’ Association Awards). We are in the Best Business Fixed ISP and Best Mobile Broadband categories. Sister company NewNet are also finalists in the Best Business Broadband and Best Dedicated Hosting categories. Nothing like a bit of friendly rivalry.

Our mobile broadband service is not simply a rebadge of one of the mobile operators. It’s a multi-tenant APN solution that allows small and medium sized businesses to have their own private mobile data  network hooked into their fixed MPLS network without the big up front costs that normally mean this is the domain of larger enterprises. No VPN overhead, no having to reconnect after going through mobile coverage blackspots. Very enterprising I think 🙂

There were 46 entrants out of the 200+ members of ISPA so to get two “finalist” badges is good going. If you are coming to the awards night at the Royal Lancaster Hotel on 7th July look me up and I will buy you a drink (limited places – get your booking in early :).

The ISPAs are genuinely independent awards – brown envelopes don’t work. They aren’t influenced by advertisers or sponsors and to be a finalist is a good independent endorsement of your service.

That’s it.

 

Categories
Business ofcom Regs

Ofcom and the Typical Speeds Range for broadband

There was a lot of talk this morning about Ofcom ‘s research announcement that

“Average download speeds remain less than half of ‘up to’ speeds advertised by some Internet Service Providers (ISPs), particularly for broadband delivered via a phone line. “

Ofcom is recommending that if speeds are used in broadband advertising they should be based on a Typical Speeds Range (TSR), so consumers have a clearer idea of what speeds to expect.

The stock response from ISPs is that every line is different and by announcing an “up to “ speed they cover all the bases and customers are appraised of the actual expected speed of their line before they sign up.

This is an interesting one. I work for an ISP but I am also a consumer. I see no reason why ISPs should not be able to give greater prominence to typical speeds rather than the “best you can possible expect”. We should being straight and honest with our customers – not hyping things up and raising expectations that can’t be met (you can tell I’m not a marketing person here 🙂 ).

ISPS have made some concession to the fact that if a technology (eg ADSL2+) can theoretically do 24Mbps most people are not going to get that speed. A 24Meg line is therefore often described as an “up to 20Meg” line (not universally as the Ofcom data in the table inset shows). My “up to 20Meg line only does 11Meg. It is disappointing but I understand the game. Not everybody does, though you do wonder whether most people care.

Most people do care about the quality of their experience though and in the absence of any other suitable metric typical speeds are a good enough representation of this.

The survey results do make interesting reading. Firstly the Virgin results which are based on cable modem technology and not ADSL are consistently better – their typical numbers are consistently close to the “up to” numbers. That’s a technology thing.

If you look at the ADSL providers with similar technologies I’m not sure that there is much to differentiate them. The thing that is holding back these ISPs from quoting typical speeds is that these speeds would be significantly slower than those of Virgin. Not good for a marketing director’s pulse.

I sympathize with these ISPs but at the end of the day my consumer head still thinks it would be right to quote the typical speeds and not the “up to”. Or at least both sets of numbers.

I can’t see this happening voluntarily. It would only take one ISP to break ranks for all the others to have to follow.

All I can say is bring on Fibre ToThe Premises where 100Meg will be 100Meg, give or take a wavelength. I really hope that my home town of Lincoln skips Fibre to the Cabinet and goes straight to FTTP.

Categories
broadband Business internet

Pigeon Versus Broadband Update Rory and Tref

The great Pigeon Versus Broadband race began when the birds were set off at 11.05, and they clocked in at the loft 1hr 15 minutes later. At that time the broadband upload to YouTube was only 24% complete, and then only after having to reset it as the connection was dropped.

The distance according to Google maps was 75 miles and according to Unikon pigeon specialist Ray Knight the straight line flight path was 65 miles I believe (I am assuming they flew in a straight line).

Categories
broadband Business internet mobile connectivity

O2 BE broadband

Met with O2 and BE today for a general chat about the BE broadband network. They are pushing a wholesale offering and are now one of only four Tier 1 broadband wholesalers in the UK – BT, TalkTalk and Cable and Wireless being the others. Reality is I don’t see C&W doing much so probably there are only really three of them.

Telefonica has been backing BE and making not insignificant investments in their network. Their current ADSL2+ offering is competitive. The longer term question for them is really the same as for TalkTalk and that is how to leverage a new (ish) high capacity backbone once ADSL2+ becomes old hat and the world has moved on to greater and faster connectivity.

Categories
broadband Business ofcom

Ofcom Eases Up on Returns on Investment for Next Generation Broadband

In my post “Who pays for next generation broadband” I mentioned that BT were complaining that the regulatory environment in the UK positively discouraged investment in a high speed broadband network (read fibre) because it did not allow a return on investment commensurate with the risks involved.

Well Ofcom head Ed Richards seems to have made an about turn on this in a speech he made to the “Intellect Conference 2008” on 3rd July.

I’ve pasted an extract here:

“Our position is clear. Ofcom favours a regulatory environment for the next generation of networks and access that both allows and encourages operators to make risky investments, to innovate for the benefit of consumers and, if the risks pay off, for the benefit of their shareholders too.

We are very clear that if operators are going to make investments in new infrastructure, investment that is inherently more risky than developing the existing infrastructure, then they need to know that the regulatory framework will allow them to make and keep a rate of return that is commensurate with the risks they are taking.”

I can’t imagine that anyone will be unhappy about this though we still have to see someone stepping up to the plate with the requisite investment. UK PLC does need to be looking beyond 21CN for the IP connectivity that will allow the true exploitation of the promise of the internet.