Apps Business ecommerce

IT problems, printers and online support models

justanswer online IT supportUsually I offload any home IT problems to the kids. Last night though I spotted one of them carrying the (wireless) printer into the living room. Omg wtf I thought (the kids will probably read this).

Turns out the printer is knackered. Print head stays stuck in place. The lad in question was moving it into a brighter room to try and get a better look. He is a good lad. There was of course nothing obvious so we plugged it back in. Still didn’t work & came up with an error code.

I searched online and found that this type of error, if it didn’t fix itself, needed a return to base to fix. Ah well. That’s why I took out the insurance policy – I do this for printers only because they are notoriously unreliable (assuming I can find the bumpf though usually PC World are good at keeping a record).

In one of my searches for the error code I came across “” which seemed to show promise. At first I thought it was a Kodak support site and filled in the online engagement box with the details of the problem. Next think  I know the details of an advisor came up highlighting his technical background and suggesting that the assistance might be worth £21 but giving you the opportunity to suggest another figure.

Very innovative. Being tight I moved off the page. After all I had already determined that the printer would either fix itself or need sending back. It seems like a good model for the total novice though. It is reasonable to pay someone for their expertise.

I rebooted the printer one last time and hey presto, it worked! Deep satisfaction…

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Business Cloud mobile connectivity security

Mobile Working Report — CoIT and BYOD Trends

mobile,working,report,CoIT,Consumersiation,IT,BYOD,Bring,Your,Own,Device,TimicoThe mobile communications market has for years been characterised as a commodity space. Selling mobile services was largely a matter of who offers the best price.  The rise of the smart phone and the pursuant growth in mobile data is changing this.

Price is still important but these devices are so expensive that the amount of hard cash people (consumers) are willing to spend on their mobile contract has grown considerably. I know this from first hand experience having a 19 year old student son who spends not an insubstantial amount of his monthly budget on an iPhone4 contract.

This in turn is a source of angst for businesses who have not traditionally provided the bulk of their staff with top of the range handsets. Unless you have been in a media vacuum over the last six months you will know that this has led to a phenomenon known as Consumerisation of IT and the Bring Your Own Device (BYOD) revolution.

I have written about this before. As a provider of mobile services