Categories
End User internet security voip

How to tell if a phone call is going to be a scammer

Most people have picked up scam phone call at sometime in their recent short lives. I’ve noticed that they all have similar characteristics in that when you pick up the phone there is always a second or two of silence followed by a foreign voice saying “can I speak to Mr Davies please?” (replace Davies with your own name obv). It’s down to the latency over the internet.

It’s also because they are using some cheapo poor quality VoIP service. Thinking about it, their conversion rate would be much higher if they spent a bit more cash on better quality comms. The quality of their internet access is particularly important although in their case it might not make that much difference as I suspect the packets are traversing the internet for most of their journey. A good quality VoIP provider will hardly touch the internet, if at all.

I’ve adopted the practice, upon hearing the noisy silence before the attempt at a con, of being very familiar “I thought it was you. I wondered when you were going to call”. This tends to confuse them momentarily. All these scammers sound the same to me anyway. It’s probably the bad line but it might always be the same person. Would explain how they always seem to know my name.

That’s how you tell it’s a scammer. It’s all about the noisy silence before they realise you’ve answered the phone.

A public service blog post from trefor.net

Categories
End User internet online safety security

The return of the “virus on your Microsoft PC” scam #speedytechies @TeamViewer

The “you have a virus on your Microsoft PC” scam is back. I thought they had locked up the people responsible and this was dead. Like everything related to the internet crime – spam, botnets they always find a way back.

I got home from work on Friday and took a call from Anna of http://speedytechies.com/. They apparently have thousands of staff servicing thousands of customers every day despite the fact that the website is only around 3 months old. Pretty impressive business growth.

Either that or Anna is lying and she doesn’t work for speedytechies. She sounded as if she was from India or maybe the Philippines – that general part of the world anyway.

http://speedytechies.com/ is owned by a small business based at a residential address in Houston Texas. You can easily find out lots of info about the business and its owner by shelling out a few dollars to an online resource that does this kind of thing. Not worth it because the chances are the scammer has nothing to do with this guy. Slightly suspicious that the website is only 3 months old though.

Anna wanted me to go to www.teamviewer.com so that she could take over my laptop to check out the virus. www.teamviewer.com looks like a legit site though it would be interesting to audit their list of paying customers to get a trail back to the scammers.

Anna gave me a phone number to call back if I had a problem: 18007137734. The line with Anna was not great so it might be wrong and don’t know where it terminates as I’ve not tried ringing it. Her line quality kept disappearing so she was probably using Skype or some similar OTT service.

I guess it would be possible to trace where Anna was calling from and compile a list of times that her ilk had tried the scam. It isn’t easy though for a punter and it would take a concerted effort from a number of stakeholders. It would be easier if the whole world was VoIP but it isn’t. Also the level of individual harm that will probably accrue from a single incident is not worth the effort it would take. This would have to be coordinated on a wide scale to build up a body of evidence for cross border efforts/cooperation to kick in.

That’s all for now. Ciao.

Categories
End User scams

Obnoxious PPI pests move into sms

I’ve had a few calls from pests lying to me that could recover mis-sold Payment Protection Insurance (PPI). I know they are lying because I have never taken this sort of insurance out.

Today I received a text message from 07879989478 saying:

“Records passed to us show you’re entitled to a refund approximately £2130 in compensation from mis-selling of PPI on your credit card or loan. Reply INFO or stop”

I wouldn’t dare risk replying and am going to see if I can find out who owns the number. It is almost certainly an anonymous PAYG job but I quite like the idea of an expose.

Lets see how I get on.

tata

Categories
End User security

Payment Protection Insurance – are you eligible for £7,500 compensation?

Just had a phone call from an Indian sounding gent called Harry Connor. Actually he wasn’t totally sure what his name was because when I asked him again at the end of the call he said it was Sean Connor (not sure how he spells Sean – could be Shaun or Shawn – sorry). Perhaps he flips between both names without thinking – kind of split personality.

He was calling me about my Payment Protection Insurance and said I was eligible for £7,500 compensation.  It was all above board because he said the Ministry of Justice was behind it.

I like to make sure I’m dealing with reputable folk when being asked about financial stuff so I asked for the name of his company (ukfinancial.com) and their phone number (020 881 907 01). He said they were headquartered in London but had an office in Manchester.

Unfortunately I must have mistyped both the name of the company and the phone number and now not only can I not ring him back but I can’t even track down his website.

Ah well – another opportunity to make a fast buck lost. Never mind. I dare say he or one of his colleagues will call back. They have already called about 6 times.

I realise that the Telephone Preference Service doesn’t work overseas but someone needs to come up with a solution for this problem.

Listen to the phone call by clicking on the image of the phone below:

Image in the video is courtesy of Wikipedia