webrtc coming of age

How WebRTC will deliver contextual communication and AI in the contact centre

Contextual communication, AI and chatbots are on track to revolutionise the way we communicate, prompting experts to herald the dawn of a major communications revolution. What about the contact centre, and how does WebRTC underpin this shift towards improved customer engagement? More than just chatbots Most of us have already grown accustomed to talking more […]

Founders and Coders Cohort 7

WebRTC: hacking apps for mental health services

WebRTC hacks for social benefit Last week I explained how we at IPCortex were working with a social enterprise called Founders and Coders to use WebRTC to help solve some social challenges. The plan was to introduce the ambitious FAC team (16 trainee Javascript developers), to WebRTC via a week long workshop. We’d then support […]

social enterprise WebRTC

Hacking WebRTC for Social Benefit

Social Enterprise WebRTC A few weeks ago, I came across a social enterprise called Founders and Coders. They provide free Javascript development courses in East London via peer learning, mentoring and exposure to projects brought to them by other social enterprises and corporate clients. It’s an innovative response to the skills gap that most of […]

keevio on mobile and tablet

WebRTC and the mobile reseller opportunity

The WebRTC opportunity for mobile sales dealers So far in the ipcortex WebRTC week we’ve talked a lot about the impact that WebRTC will have on how we might communicate, as well as exploring some of the technical aspects of the technology. One thing that we’ve not really touched upon is the way that WebRTC will […]

downing street

Real Time Campaigning: How will WebRTC and other tech impact elections in 10 years’ time?

What might a WebRTC enabled democracy & election process look like in 10 years’ time? (Or, technically, 12) There’s a lot of pre-election stuff that’s the same every year. The campaigning, the squabbles, the gaffes and the villains: they’re all regular plot lines in Britain’s most depressing pantomime. As we go to the polling stations tomorrow, however, we can […]

Hacking together a WebRTC Pi in the sky – keevio eye

WebRTC on a drone Team ipcortex put together the keevio eye hack for the TADHack London mini hackathon at Idea London on 11-12th April. The idea was to develop a proof of concept for WebRTC running headless on small embedded devices and talking to our keevio video chat interface. Hardly mission critical but TADHack is a load of fun, and a […]

Wormhole

Wormholes, WebRTC and the implications of algorithmical analysis

James Batchelor is Founder and Chief Executive at Alertacall, an organisation which uses neat technology to deliver services which increase human contact with people at risk and are used to improve the lives of many thousands of vulnerable people. Prior to that he was involved in the creation several ventures in the internet service provision, internet […]

webrtc contact centre

WebRTC – where are the real world applications?

I’ve been working with WebRTC for a few years now and from time to time talk in public about the technology and its potential. A pretty popular question goes along the lines of “that’s all very well, but where is the revenue in it for me?” Around the time we did our first end-user demo […]

webrtc

ipcortex WebRTC week cc @ipcortex

Welcome to ipcortex WebRTC week on trefor.net. It is with some terror that I accepted the invitation to contribute a series of posts here on the future of communication technology – Tref’s readers are a pretty smart bunch and this is a great opportunity make complete fools of ourselves when our crystal ball inevitably turns […]