How WebRTC will deliver contextual communication and AI in the contact centre

Contextual communication, AI and chatbots are on track to revolutionise the way we communicate, prompting experts to herald the dawn of a major communications revolution. What about the contact centre, and how does WebRTC underpin this shift towards improved customer engagement? More than just chatbots Most of us have already grown accustomed to talking more […]

Winners of Genband WebRTC Apps Competition

Metronet win prestigious WebRTC Apps competition. The WebRTC apps competition we ran in conjunction with/sponsored by GENBAND came up with three clear leaders and one eventual winner. One entry showed how WebRTC would be monetized and the others presented their solution it as an an overlay to existing support services. The idea was that entrants […]

GENBAND Summer of Apps WebRTC Competition finalist Manor IT

WebRTC apps competition winners include monetisation of the technology The WebRTC apps competition we ran in conjunction with/sponsored by GENBAND came up with three clear leaders and one eventual winner. One entry actually showed how WebRTC would be monetized and the others presented their solution it as an an overlay to existing support services. The […]

Slightly confused of Lincoln

HP printer delivery either 09.13 or 13.56 You see before you a bewildered bloke. One where there is a risk of extremes of emotions on this, a pleasant if slightly breezy English summer’s day. My HP printer delivery is either going to be at 09.13 or 13.56. Coming out of the pool changing room this morning […]

The conversation is moving to a few places online

LinkedIn group – maturing marketing tool Got this LinkedIn mail. Spam really but let he who is without guilt cast the first stone. It’s promoting a specific LinkedIn group. Dear Trefor, Do you have an interest in keeping up with current and future trends concerning the technology industry? Do you have an opinion on how technology […]

Expensify – another online revelation

Expensify makes expenses simple to submit Everytime I find a new service that I think is great and realise it’s been around a while makes me realise how behind the times I am. All my LONAP expenses now go on to Expensify. It’s like my experiences with Uber and AirBnB. Just so easy to use. […]

Microsoft message to renegade professionals – Stephen Elop #uncompromise

Stephen Elop – CEO of Microsoft message to employees. Stephen Elop’s message to Microsoft employees feels like an address to an army that knows not all of them will come through the coming battle. The organisation is huge. In the Microsoft message Elop mentions Salo, Oulu and Tampere, Finland. Beijing, San Diego,  Hanoi, Dongguan. Manaus, […]

Office365 – How Low Can You Go ?

It seems to me that a tipping point has arrived for businesses large and small, many of which after having drastically cut back on their IT spend over the last few years now find themselves coasting into 2014 on the fumes and vapours of Windows XP and Office 2003/7. Andrew Beardsmore is a new contributor […]

The trefor.net #orlandoroadtrip Day 6 #GBP14 conference proper begins

Day6 of the #orlandoroadtrip began with a conversation in the lift.  I was stood there in my Hawaiian shirt with a Genband Perspectives 14 badge hung around my neck when a girl started talking to me: “We don’t have your name in the UK”. She had read my badge. I dunno. I told her I […]

RER B to CDG Terminal 2

For some time I have been thinking of writing a post while on the move, to see what that might bring to the page. Hardly original, the idea is somewhat out of my wheelhouse, if for no other reason than the fact that I truly loathe typing anything longer than a text message on a […]

Net Neutrality and Telephony

Net neutrality and VoIP telephony – thorny issues the industry needs to negotiate Trefor.net welcomes “VoIP Week” contributor Rob Pickering, CEO of ipcortex. Most folks who work in the VoIP industry have at some point been subject to a casual horror story from a new acquaintance about evil VoIP and how they tried it once […]

Irrationally looking forward to meeting Pardeep or hello Pardeep goodbye Galaxy Mini

Some of you will have been following the story of me being without my phone for over a week now. I well I am irrationally excited to tell you that it is nearly here. I’m sat at home in the conservatory waiting for Pardeep. Pardeep works for courier DPD. I know exactly where Pardeep is. […]

Using FreeAgent for personal expenses & discount referral code

Following on from my post on FreeAgent yesterday I got home to find the details of the online banking for trefor.net. Time to get the accounts sorted out. All of the set up costs for the business have come out of my personal account. This includes a chunky legal bill as well as ad hoc […]

How intelligent are your employees? Do they need managing? Shirley

The question is whether this van belongs to a company that manages intelligent employees or is it into managing employees intelligently? I’m not sure. Were I the thinking man I could look it up on their website – address prominently displayed (and proudly no doubt) on their van. Nah. There is a supplementary question and […]

Dell Vantage Club & Google+ instant uploader

Another interesting photographic weekend with the Galaxy S3. I was in Liverpool for a family party, staying at the Crowne Plaza on the Waterfront. Lots of photos – 3.3GB worth – 1,134 files. The hotel had a free option on its wifi, notionally for email & light browsing. I didn’t do any speed testing but […]