webrtc coming of age

How WebRTC will deliver contextual communication and AI in the contact centre

Contextual communication, AI and chatbots are on track to revolutionise the way we communicate, prompting experts to herald the dawn of a major communications revolution. What about the contact centre, and how does WebRTC underpin this shift towards improved customer engagement? More than just chatbots Most of us have already grown accustomed to talking more […]

UC Disappearing Like VoIP

Trefor.net welcomes VoIP Week guest contributor Mehdi Nezarati, President of EMEA, Esna Technologies Inc. Communications, Then and Now It was not that long ago that phone companies — and their charges for long distance calls — could not be avoided. We don’t often think about it now, but calling overseas used to be expensive and […]

#rebelwithoutacause and other lyrical waxings

There’s a definite change in the air. The short British summer is coming to a close, people are squeezing in their last bits of holiday before school starts again and my kids are getting ready to set off for university, in one case, for the first time (yes I am excited). It feels as if […]

Unified Communications and how it made my day

I’ve just had one of those life enriching experiences. I’m currently looking at back-up and storage options to enhance our own SAAS capabilities. i365, “a Seagate company”, looked as if it would fit the bill so I called them. As I was calling I realised it was one of the numbers provided by Timico on our VoIP […]

1

The forecast for Unified Communications is cloudy

Oracle has been in the news recently with the acquisition of Sun. One of the prizes that comes with this purchase is Open Office. This probably would have fitted in very well with Oracle’s Network Computer play of ten or more years ago – I remember visiting Oracle at the time to try and design […]

Unified Communications Web2.0 Style

Unified Communications ’09 is on next week at the Olympia Conference Centre in London. I anticipate there will be 70 or so businesses there pitching their wares, including Timico subsidiary KeConnect which has a joint stand with Cisco. UC09 is a business to business show. It is worth reflecting on the fact that in the consumer […]

The Channel Wars – Which Channel Will Win The Convergence Battle?

No I’m not talking TV channels here. I’m talking channels to market for converged services. And I’m not talking about which company within a channel will win. I’m talking about which channel will win. Out there in the big wide world there are three basic types of channel that sell communications services: mobile resellers, PBX […]

1

Nortel SCS500 – Unified Communications for small and medium sized businesses

Nortel has launched the SCS500. This communications system effectively provides companies with a cross between the features offered by Timico on their Nortel AS5200 hosted VoIP platform and the Nortel BCM phone system. Timico has found that many companies want to use Instant Messaging in their business but beyond insecure consumer products such as MSN and […]

Tesco’s new VoIP telecommunications infrastructure

Tesco has just announced a new investment worth £100m over 5 years in a new next gen telecommunications platform connecting 1,800 sites over 14 countries. What the announcement doesn’t say is that it is based on Nortel technology. Specifically the multimedia collaboration features are based on the Nortel AS5200 platform. This is the same platform […]

Tesco's new VoIP telecommunications infrastructure

Tesco has just announced a new investment worth £100m over 5 years in a new next gen telecommunications platform connecting 1,800 sites over 14 countries. What the announcement doesn’t say is that it is based on Nortel technology. Specifically the multimedia collaboration features are based on the Nortel AS5200 platform. This is the same platform […]

Ribbit & BT – Unified Communications

BT has bought a company called Ribbit based in Silicon Valley, California. Why is this interesting or significant to the UK business community? Maybe it isn’t. However there is a chance that in the UK we will see the effects of this acquisition in the next year or two. Ribbit provides the hooks to make […]

Ribbit & BT – Unified Communications

BT has bought a company called Ribbit based in Silicon Valley, California. Why is this interesting or significant to the UK business community? Maybe it isn’t. However there is a chance that in the UK we will see the effects of this acquisition in the next year or two. Ribbit provides the hooks to make […]

Nortel carrier strategy

Had a really good meeting with the Nortel Carrier team on Wednesday – I’ve not really had a chance to write it up and post before now. The meeting was held to discuss their SIP/multimedia product roadmap. The Nortel Enterprise Division has been making a lot of noise in the multimedia/Unified Comms space (SCS500 – […]

Text to speech

Check this out. Pretty clever stuff. It shows you how text to speech technology has progressed and would fit in nicely in a vendor’s Unified Communications solution. http://www.oddcast.com/home/demos/tts/tts_example.php?sitepal

Control

  It is important to be in control of your lives. Technology can help. For example with my Unified Communications service I can dictate who can reach me and when they can reach me.   I can specify for example that during family mealtimes the phone always goes to voicemail. Moreover this voicemail message can […]

Will petrol price itself out of the market?

I had my first £80 tank of petrol today. It seems to me that now is the time to start investing in public transport stocks. I also has to be time to look at ways that a business can cut down on its travel spending and Unified Communications and online collaboration is the way forward. We recently […]

Cisco SMB day, generation Y and Unified Communications

Very interesting time at the Cisco SMB day held at the Mercedes Motor Museum in Brooklands. Bernadette Wightman, SMB Operations Director said Cisco are expecting SMBs to be worth $1Bn to them in 2009 and today’s channel event is their first big push towards getting there. The gradual migration of the Linksys brand to Cisco […]