How WebRTC will deliver contextual communication and AI in the contact centre

Contextual communication, AI and chatbots are on track to revolutionise the way we communicate, prompting experts to herald the dawn of a major communications revolution. What about the contact centre, and how does WebRTC underpin this shift towards improved customer engagement? More than just chatbots Most of us have already grown accustomed to talking more […]

Tickets available for ITSPA Christmas Dinner

The build up for Christmas has begun. Well it starts to build up in our house in January as Anne buys up cheap Christmas cards and wrapping paper in the sales. Nevertheless it really is building up now. With that in mind ITSPA is for the first time having a Christmas lunch sponsored by Magrathea. […]

ITSPA WebRTC workshop at Google Campus

Chaired the ITSPA WebRTC workshop at Google Campus yesterday. It had a great turnout so there is obviously an appetite to find out a bit more about WebRTC. I’ve written about WebRTC several times before including here. The workshop comprised of presentations about the technology from Rob Pickering of IPCortex and Peter Dunkley of Crocodile Rich […]

Web RTC workshop – get yer tickets ere

If you work in the Unified Communications industry you need to know about Web RTC. You can either Google it or come along to ITSPA’s Web RTC workshop at the Google Campus on 14th May to find out more. This workshop is intended to provide a fairly detailed drill down into the workings of WebRTC and […]

And the hot news is…

Normally I’m fending off ideas for blog posts. This last couple of weeks I’ve been wading through a soup of Awards Entries which take yonks to write, especially when they limit you to writing your life story in 250 words. Bit of an  exaggeration but those of you who have to do that sort of […]

Nuisance calls

At last week’s ITSPA Council meeting we discussed nuisance calls. This post on on the subject was written by Pete Farmer, writing in a personal capacity. Pete is the Commercial and Regulatory Manager for Gamma  a wholesale supplier of telecoms services. Pete is a colleague on the ITSPA Council  and chairs their Regulatory Committee. His contact […]

Plug for ITSPA Christmas Dinner (hope it isn’t turkey)

I’m going to the ITSPA Christmas Dinner on 5th December (2012). Are you? This year it is at Roux at Parliament Square c/o Royal Institution of Chartered Surveyors, Parliament Square in London. It’s a great opportunity to network with people in the VoIP/Internet Telephony space and we have Peter Dawe, founder of Pipex1 coming along to do a […]

ITSPA Leeds workshop Adelphi Shabab

ITSPA held its first ever out of London workshop in Leeds last Thursday, chaired as usual by yours truly. We had three interesting talks. The first was by Adam Beaumont from AQL on mobile VoIP and why mobile networks will need regional peering for voice over 4G. Next up was Thomas Mangin of Exa-Networks/IX Leeds […]

what price a taxi? – charge what you like courtesy of Vodafone

Never before in the field of trefor.net blogging have I devoted such a large header photo to a post. According to Scott, my style guru and graphic designer the header is meant to be quite thin giving a tantalising glimpse of what lies within and tempting people to either click to see a bigger image […]

And the winner is… yay Timico #ITSPA Awards

Last night at the House of Commons Timico was presented with the ITSPA Award for best ITSP serving the Enterprise market. This is very exciting. Not only was the HoC a fantastic backdrop for the event but the winning of the Award is a great reward for all the hard work the Timico team has […]

it’s coming up to awards season – ITSPA

That time of year is here again. Internet Telephony Service Providers’ Association Awards time. We have been fortunate over the years to win some good recognition with the ITSPA Awards – last year it was the Large Enterprise Category. Timico are finalists in that category again this year. It’s the only one we entered. Most […]

Sat in an ITSPA council meeting discussing strategy.

Many of you will perhaps not have heard of the Internet Telephony Service Providers’ Association. It is one of hundreds of industry trade associations serving their stakeholders in the UK. ITSPA was formed about 6 years ago at the “dawn of the hosted VoIP industry in this country”. In its early days ITSPA was involved […]

ITSPA talk at UC Expo, SMB – the forgotten majority of the Unified Communications market?

I’ve just been preparing a talk I’m giving on behalf of the Internet Telephony Service Providers’ Association (ITSPA) at UC Expo in London on Tuesday. When I was asked to do this talk a few months ago I proposed the title “SMB – the forgotten majority of UC?” The title held an element of provocation intended to attract […]

#ITSPA winter workshop tomorrow – life beyond POTS and #VoIP #security Gigaset Magrathea

If you can you should make it to the Internet Telephony Service Providers’ Association (ITSPA)Winter Workshop being held tomorrow at The King’s Fund, 11-13 Cavendish Square. Sponsored by Gigaset and Magrathea two main topics are being discussed: Life beyond POTS and VoIP security Both are interesting areas. The first looks at whether we really have […]

HD Voice Peering Federation launches in UK

Next Gen interconnect carrier XConnect has in the UK today launched The HD Voice Peering Federation, a High Definition Voice initiative. This is something that was discussed at the Internet Telephony Service Providers’ Association (ITSPA) HD Voice workshop I chaired back in June. Whilst it is still early days should provide a good breeding ground […]

Orange HD voice – when will the whole world go HD?

Mobile operator Orange has hit the headlines today with the launch of its HD voice service. Trials for this service, which uses the Adaptive Multi-Rate Wideband codec (AMR-WB – otherwise known as  G722.2), began in June this year in the south of England. The service is initially only for Orange HD handset to Orange HD […]

Polycom Telepresence impresses ITSPA

I’ve only seen a single screen telepresence demo before and that was on a noisy exhibition floor.  At Polycom’s City Executive Briefing Centre yesterday I was treated the to a full blown demo and boy was it impressive.  The quality was astounding. Attendees at the ITSPA Summer Forum sat on one side of an oval conference table […]

Mobile operators wreaking havoc with pricing

At the ITSPA Summer Forum, held yesterday at Polycom’s City offices  there was a panel of VoIP wholesalers debating the health of the market. The panel consisted of representatives from BT, Gamma, X-Connect, Magrathea and Timico (ie moi). The market it turns out is very healthy with everyone reporting growth in VoIP minutes over and […]

ITSPA AGM and Summer Forum at the v plush Polycom offices in the City

Just stepped into the Polycom offices at 69 Old Broad Street in the City. I am here for the ITSPA council meeting, AGM and Summer Workshop. The offices are super plush and impressively I didn’t have to sign in at reception. The receptionist pushed a button on a panel and a lift door opened to […]

ITSPA event just two weeks to go #VoIP #polycom #microsoft

It’s only two weeks to the Internet Telephony Service Providers’ Association (ITSPA) Summer Forum due to take place on Tuesday 13th July at the Polycom offices, Old Broad Street, London. These events, chaired by yours truly, have become “must attend” occasions for ITSPs in the UK. On this occasion we have a Keynote Speech from […]

Freshtel leaves Tesco in lurch

Tesco has been using Freshtel as the underlying provider of its VoIP service. Unfortunately the Australian VoIP company announced in March that it was closing its UK operations – something to do with an operating loss of $1.25m. Tesco service is now apparently scheduled to be shut down on the 27th April. Nobody knows how many customers […]

HD voice workshop London #HDvoice

I’m chairing a High Definition Voice Workshop in London on 27th April if anyone is interested in coming along. The workshop is being organised by the Internet Telephony Service Providers’ Association and will be held at their premises at 111 Buckingham Palace Road, starting at 2.30.

2010 is “Year of the Home Worker”

At Leicester Tigers’ Welford Road rugby ground on Thursday Timico launched “Meet Me Now”, a brand new Web Collaboration and video conferencing service with Presence and IM. I missed it due to ITSPA prize awarding duties at the House of Commons. I also had to miss out on a long planned trip to watch the […]

Thus pulls out of VoIP and leaves customers to fend for themselves

Had this link sent to me via the industry grapevine today.  Basically Thus  is closing its “Pipecall” voip service and appears to be leaving customers to their own devices.  This isn’t just a case of people going off and finding an alternative provider.  They need to be able to port their numbers. Typically only BT has porting […]

Ofcom market research

Had an interesting meeting with the Ofcom market research team.  This is the team responsible for the Annual Communications Market Report which is a must read if you are in our game. The meeting was arranged by Ofcom’s Chris Rowsell because the VoIP service provider  industry, via trade body ITSPA, had expressed concern that the VoIP content […]

Ofcom will point to huge VoIP growth in 2009 market review

What is the difference between VoIP and Voice over Broadband? In last year’s Review of the Communications Market in the UK Ofcom specified VoIP as largely PC to PC based services and VoB as a service that looked like a traditional phone line. The regulator did this because it wanted to characterize the space and […]

ITSPA Dinner

Extremely good dinner (booze-up) last night at Percento restaurant on Ludgate Hill in the City of London. The Internet Telephony Service Providers Assocition periodically holds dinners in town where the great and the good of the VoIP industry get together for a bit of networking. These dinners are astonishingly good value because everyone speaks frankly […]