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I’ve removed the live feed because the conference is over and I can only have one twitter stream – I need it for other uses.
You can check out what was in it by searching twitter for #Timico.
Sub-Committee F (Home Affairs) of the House of Lords Select Committee on the European Union is conducting an inquiry into EU policy on protecting Europe from large scale cyber-attacks.
That opening sentence is, in my mind, a great example of beaurocracy in action. I will say however that actually this is a good subject for their venerable Lordships to be considering.
The European Union is very much concerened about “Protecting Europe from large scale cyber-attacks and disruptions: enhancing preparedness, security and resilience” and in March 09 issued a 400 page Communication on this subject. I’m not about to read the 400 pages but an international approach to cyber security makes sense.
In fact we really need a global approach to many interent related issues: child abuse, fraud, online copyright to name but a few. The House of Lords inquiry is in the “Call for Evidence” phase which lasts until 13th November.
The original doc is here > Cyberattacks call for evidence 16 10 09.
The All Party Parliamentary Communications Group (apComms) is an independent group of MPs and Lords, from all political parties, which seeks to encourage debate on a range of communications issues.
During the summer the group conducted an inquiry into a wide range of internet related issues and made the results public yesterday during the Parliament and Internet Conference.
In my mind this is a significant document which actually proposes to go against Government policy in some areas. I’ve condensed its 43 pages into a few bullet points here.
I don’t think I captured all the points here but certainly the main ones. We will also need to digest what is in the report and whilst I’m sure not everyone will agree with its content it is certainly a good stimulation for debate.
The report can be viewed in its entirety here.
The Government’s Digital Inclusion Champion and my newest Facebook friend, Martha Lane Fox, gave a speech at yesterday’s Parliament and Internet Conference in Westminster.
There is a group of 4 million people, including the elderly and families living on the breadline, who do not have access to the internet and who run the risk of losing out in the digital economy. Moreover the children (20% of families don’t have internet access) face being left behind their education as other children forge ahead with modern life skills.
Aside from her inspirational case studies a few points interesting points arose:
Research suggest that if internet was provided to all families currently without then it would add £10Bn to the economy.
Cost was seen to be the significant barrier to internet access amongst the poor. We were told that these same families would be able to save £300 a year by accessing cheaper products online – if they were able to do so – a tangible incentive.
Earlier in the day Carphone Warehouse strategist Andrew Heaney, in discussing the 50 pence Digital Britain tax on analogue lines, said that CW had estimated that they could lose 100,000 customers as a result.
I put this point to Martha and she agreed that there were conflicting government goals here. On the one hand wanting to reach the digitally excluded whilst on the other hand raising the barriers by increasing prices.
Note I take Andrew Heaney’s comments with a pinch of salt. The former Ofcom executive has very firmly established himself in the anti-regulation camp here – gamekeeper turned poacher!
In walking the corridors of Westminster there is definitely a feeling of the last days of empire. However MLF has a two year remit which seems likely to span different flavours of Government. Her appointment appears non political with support from both sides of the House of Commons and so her role will hopefullybe safe under the Conservatives (should they win the election 🙂 ).
MLF will have to use all her powers of influence and persuasion to make her mark here and we all wish her every success.
To conclude, MP and Communications Group co-chair Derek Wyatt came up with the idea of getting industry to help educate the digitally excluded by providing help with training. This met with the universal approval of the meeting and is an initiative that is well worth everyone’s support.
In his speech at the Parliament and Internet Conference in Westminster today Digital Britain Minister Stephen Timms reaffirmed that 2Mbps Universal Service Obligation remains the goal of the Government’s legislation.
Having spent the morning in a workshop with Andrew Heaney of Talk Talk and Andy Carter from the Department of Business Innovation and Skills I had grown disappointed with the progress of the USO concept introduced by Lord Carter’s Digital Britain report.
People had been telling me that USO was now USC – C for commitment. This was confirmed today. What’s more there was no guarantee of 2Mbps on the table they said. In fact there didn’t appear to be a minimum speed guarantee at all! I was rapidly coming to the conclusion that the whole thing was a political con.
Then, talk about a roller coaster conference, Stephen Timms in his speech told us that no, 2Mbps remained the minimum speed people should be getting, and indeed it was an “Obligation”. He confirmed this when I asked the question from the floor.
This is a clear steer from Government here and is in fact an example of the clarity being sought by Ofcom CEO Ed Richards in his own speech earlier in the day.
So there you go you doubters everywhere! Unless the Government changes its mind, 2Mbps is what rural dwellers and the digitally deprived townies will be getting.
Of course the real debate is whether 2Mbps is enough. MP Derek Wyatt suspects it isn’t. We are about to see 3D video games and TV channels which will run over broadband connections.
I spent this afternoon at the Muswell Hill telephone exchange! I’d not been into one before and it must be said it felt like walking into an old high school. A pre-war building that echoed to my footsteps…The most noticeable thing walking in was a constant clicking sound. TDM switching still alive and kicking!! Eerie.
The purpose of my visit was to test the FTTC broadband line. I had a gaggle of BT engineers in tow to watch. I don’t think I was the first in but I was certainly an early adopter.
The results were exciting. We used a number of speed test engines and saw between 22Mbps and 42Mbps download speed. There was also a 172Mbps which was clearly an aberration. I’ll not name the website that gave us that one! The BT Wholesale line checker suggested that we should be able to get a speed of 38.5Mbps.
The uplink was a consistent 1.8Mbps or so – we were clearly not running off the 5Meg version.
I performed a number of tests including video streaming and Voice over IP. Both were stunningly successful. I didn’t expect any problems – the VoIP had plenty of bandwidth and was clear as a bell.
For the video I ran a couple of iPlayer sessions in parallel. The full screen performance was great. With hindsight I should have seen how many I could run to determine the maximum – a consumer household simulation.
The photos below show two video streams running plus a full screen shot of a BBC wildlife programme. Excuse the caption – I had some photos of me making VoIP calls over FTTC but they mucked up the formatting of the post so I deleted them.
Few points in finishing off:
The current BT Openreach strategy is to provide the VDSL2 modem for the Communications Provider to hook up to with an Ethernet Router. This should ensure better interoperability with the MSAN – an issue with different routers in the regular ADSL game.
Speeds will get better during the course of the 10 day training period. BT has seen 30 – 35Meg reasonably consistently after this period though there is not enough trial data to yet be able to quote a “typical” speed. It will be dependent on average distance from the exchange.
Note our range of 22 – 42 Mbps was based on being 4 feet from the cabinet – so there is definitely some bedding down to do there.
I make no apologies for the size of the images – they were just screenprints – I resized them but left them unoptimised for the web so if some of them take a little time to load that’s why.
Note also that whilst FTTC broadband is still a trial apparently the local BT shop in Muswell Hill is selling connections as if there was no tomorrow. Hopefully they are making their customers aware that it is a trial 🙂
It amuses me more than anything to see phishing attempts hit my inbox though it does worry me that I will one day have this uncontrollable urge to click on the link provided.
Today’s, looking as if it had come in from Her Majesty’s Customs and Revenue, was mildly believable. It is after all coming up to that time of year where we have to think about tax returns.
The message read:
Taxpayer ID: trefd-00000159883557UK
Tax Type: INCOME TAX
Issue: Unreported/Underreported Income (Fraud Application)
Please review your tax statement on HM Revenue and Customs (HMRC) website (click on the link below):
We caught this spam but it did attempt to get delivered to many Timico employees. For the safety of the reader I haven’t reproduced the link but I’d be mildly interested in a straw poll to see how many people got the email. And how many actually responded to it!
That’s not my taxpayer ID by the way 🙂
Another busy week in prospect. Tomorrow I’m off to Muswell Hill to test some routers we are considering using for the FTTC trials. Wednesday I’m doing a Hosted VoIP demo at the Convergence Summit South in Sandown Park and finally on Thursday it’s the Parliament and Internet Conference at Portcullis House in Westminster.
You should take note of the latter. Posts on Parliamentary meetings seem to attract a lot of interest/blog visits long after the event itself has finished. In a sense there is a market for blogging non-stop on this subject. In my book it would make writing the blog a bit boring though. Order, order!
Anyway this year’s conference has ’em all: Stephen Timms (Minister for Digital Britain and erstwhile commenter on trefor.net), Ed Richards (Ofcom) and Martha Lane Fox (the Government’s Digital Inclusion Champion). Lesley Cowley of Nominet is also speaking.
I’m genuinely excited about this year’s event. With Digital Britain high on everybody’s agenda the conference includes a workshop suggested by yours truly on whether 2Mbps is an adequate target for USO.
If you haven’t already got your name down you are probably too late. All seats have gone. If you are going I look forward to seeing you – tap me on the shoulder and say hello.
Footnote: “Blazing the Digital Britain Trail from Muswell Hill to Westminster “. A pioneering new adventure based somewhere on the wild wild web. Read all about it on trefor.net.
I understand that the Government is likely to drop plans to force ISPs to support the Internet Watch Foundation’s child abuse website filter.
This is something that most consumer ISPs support our of their own choice. It is reckoned that 99% of all consumer broadband connections are prevented from accessing sites that promote child abuse/pornography. Someone had decided that mandating this was a vote winner. It is of course but the amount of effort that has to be put into making a new law is, in this case disproportionate to the benefit. ie making sure that that final 1% of broadbands get covered.
The technical solutions used to perform this filtering do not ensure 100% cover and a determined sicko could quite quickly work out how to circumvent the system.
Another storm weathered. Regulation = increased cost. Try selling that to the customer. Previous post comment here.
I met with Stephen Timms, Communications Minister today. His official title is Minister for Digital Britain.
I have met Government Ministers before in a long career spent lobbying Parliamentarians on behalf of various trade associations. This was my first meeting in what might be termed a formal environment. I was there with some of the ISP Association Council members to discuss topical issues pertinent to the ISP industry.
I was quite impressed with the process. We assembled in reception at 1 Victoria Street in plenty of time. At some stage an aide met us, whizzed us up to the top floor of the Department of Business Innovation and Skills. It was a round elevator – very impressive – funny what sort of things you notice.
Arriving at the 8th floor we were ushered into a holding room before moving in to see Steve himself. At the appointed time a different aide moved us into ST’s office where we said our hellos and got down to the business of the day.
I was quite impressed with Stephen Timms. Being in the Dept of BIS his remit is to look after industry and he seemed genuinely interested in doing so.
In 45 minutes there is only a limited amount we could cover. We discussed the P2P aspects of the Digital Britain report. I’ve written plenty about this. Key points put across today were that in considering the legislation the Government should ensure that a fair way of apportioning the costs was implemented and that a review of the licensing framework should be conducted.
The current proposals hinge more around sticks than carrots. If illegal music downloaders are to be pursued then a legal alternative should be offered. This is not easy at the moment because of the complexities of licensing the Intellectual Properties of the various rights holders. I’ll detail this in a separate blog post.
We also discussed “prospective effect” and, briefly, more of the Digital Britain report. I doubt many of you have heard of prospective effect – again I will need to write a separate post on this. If I said “mere conduit” perhaps that gives you a clue.
I have to apologise to those of you who wanted me to bring up the subject of broadband 2Meg Universal Service Obligation. We ran out of time on this occasion but now contact has been established there will be other opportunities. 45 minutes, though it seems short, is quite a lot of time to be given by a Government Minister. His diary is chock a block and the next lot were already waiting in the holding room as we were leaving.
As a footnote the clock in his office had stopped – funny what you notice!…
I’ve been rolling my sleeves up at our Docklands Datacentres today. Having decommissioned all our old 155 Mbps STM1 pipes and replaced them with 622Mbps STM4’s we are now gearing up to replacing the 622’s with resilient Gigabit Ethernet connectivity to the BT21CN network.
The picture below shows part of the rack containing our first ever 155Mbps connection. For those interested this was an STM4 partitioned into 4STM1’s.
For those not interested the real point is that this complete rack that was originally pretty much dedicated to hosting our central pipe connectivity to the BT ADSL network can now be replaced by a single port in a 3U chassis. You can get around 13 of these switches in a rack, each with potentially up to 15 GigE connections. In theory that’s up to 195 connections instead of just 4 with 313 x the bandwidth.
That’s progress folks.
Old STM4 chassis. Couldn’t get the whole rack in view. This is only half of it.
What replaced it!
I’ve just had one of those life enriching experiences. I’m currently looking at back-up and storage options to enhance our own SAAS capabilities. i365, “a Seagate company”, looked as if it would fit the bill so I called them.
As I was calling I realised it was one of the numbers provided by Timico on our VoIP platform and indeed when the Michelle receptionist answered the phone her name appeared on my screen. She transferred me to Sean O’Reilly and his name also came up.
The video then kicked in and we had a video call. Sean was using our own PC Client software and we began exchanging Instant Messages. Sean is an intensive user of the PC Client because it allows him to keep his hands free to type. His praise of the service was fullsome and it made my day.
This really is the way forward. It was a totally adhoc video call with someone I didn’t know, had never spoken to before but that will be the norm in times to come.
Catching up on my reading this morning I note that the Broadband Stakeholder Group sees the Government’s Next Generation Fund (ie the 50p tax on analogue lines) as a “Forward looking, innovative and proportionate proposal that will benefit all”.
I also note in the Extended Play version of it’s press release on the subject that “The BSG was established as a cross-sector government advisory group in 2001 to help the UK lead the G7 in broadband penetration and connectivity.”For reference this is what the G7 broadband leadership league table looks like today according to the Oxford University Said Business School report. The numbers are the position in the broadband leadership league table,
japan 2
usa 15
Canada 17
france 18
uk 25
germany 27
italy 38
Whilst I think we need such an organisation as the Broadband Stakeholder Group I guess the question I am asking is whether it is really doing UK PLC any favours. By it’s own measures of success it is not succeeding. The BSG needs to be more forthright in its advice to Government.
I’m off shooting next week. At least I’m off to a hosted VoIP shootout at Comms Business Magazine’s Hosted Telephony Shootout. Held at Sandown Park Racecourse on Tuesday 13th and Wednesday 14th this promises to be quite an exciting event.
When I originally said yes to the invite I thought it was just a VoIP demo like every other VoIP demo, of which I have done hundreds. Having just read the spiel (well in advance I hasten to add – you have to go into these things well prepared) I realise now that I am actually demoing the whole set up and provisioning process.
I haven’t really had to do that for a good four years – since we grew big enough to have a team dedicated to this type of thing. However fear not! It is actually so easy to provision an user on our VoIP platform that I could almost do it blindfold. Note I am not offering to do that as part of the Shootout. Dramatic effects are one thing but blindfolds are usually only worn when you are facing a firing squad.
Anyway if you are at the Convergence Summit South next week come and see me set up a couple of VoIP phones and also demoing our online customer portal.
Met with O2/Be last week to discuss their LLU broadband play. O2 has been winning awards for their consumer broadband service. They have an ADSL2+ solution that already supports Annex M.
For the uninitiated Annex M allows a service provider to trade some downloading speed on a broadband service in exchange for a faster (up to 2.5Mpbs!?) upload.
O2/Be have unbundled around 1,240 exchanges and so have one of the largest LLU footprints in the UK. They also claim to have 500,000 customers so in understanding the options for the provision of broadband service in the UK they are one of the companies that need looking at.
A complex web is being woven in the UK broadband landscape. Clearly O2 is serious. When they bought Be the LLU estate numbered no more than 30 or so exchanges. A lot of cash has been expended to turn it into the figure it is today.
O2 is telling the world it wants a seat at the table and is willing to put up a stake. It does have a different approach to Carphone Warehouse, the leading LLU player in terms of size, in that it only offers the broadband connectivity. Currently O2 relies on Openreach for the underlying analogue line.
Having looked at the economics of LLU myself it makes a lot more sense if you are taking the voice path as well as the ADSL. There are other benefits with LLU in that an ISP can tailor its own services and thus offer a differentiation in a crowded market. It still needs subscriber numbers to make it pay and at the consumer end it is unlikely that the service provider will want to offer too many variants – simplicity of broadband service means lower costs to sell, provision and support.
This brings me on to another point and that is that BT is now introducing FTTC which at 40Mbps down and 5Mbps up blows all the LLU operators ADSL2+ offerings out of the water, at least in terms of speed. There are then only two players in the game – BT and Virgin with their cable proposition. Other players will have to line up behind one of these two as a wholesale customer and note that Virgin does not yet have a wholesale proposition.
Now FTTC is in its early days of rollout but the footprint is likely to be the same Market 3 footprint as the unbundled exchanges, ie the densely populated parts of the country that make business sense.
So I think for the moment that LLU players have a market window that is probably no more than two years for their unbundled services. Two years will scream past, if the past five at Timico are anything to go by.
Coming back to O2/Be their play thus far has been very much into the consumer market. They look to be a solid player and I have heard good things about them from peers in the ISP community. Their sortie into the business market is through an L2TP play with relative newcomer Fluidata. I have nothing to say against Fluidata, not having worked with them but they are small and O2, if it is serious at the wholesale, game will want to do it in-house.
What their long term strategy is though is a difficult one to call. Owned by Telefonica they should have the deep pockets to play. Play what though? When there are likely to be only two players and one of them is BT then you either have to be satisfied with being a reseller of BT or Virgin or you buy one of them. I can’t see the regulator letting O2 buy BT, it would be ironic if they did.
They might let them buy Virgin though. And then where does that leave Vodafone, a business that is only dabbling in broadband at the moment…
The UK communications industry has never been as exciting a place to be as it is now. Any informed comment/feedback to this post will be read with interest.
Digita Britain’s digital divide also exists in the USA. Regsister article dicsusses here. I need add no more.
I’m doing a bit of tidying up on twitter. In the early days of twitter I thought it would be a good idea to follow as many people as possible. What a mistake that was! I now get so much rubbish that it makes twitter unusable as a browsing machine.
So now I’m sat on tweetdeck “unfollowing” people with whom I feel I have nothing in common. It’s amazing who I find I am following. I’ve just deleted someone called Ryan Seacrest who has 2,411,465 followers despite only following 124 people himself. I obviously live sheltered life because I have never heard of him! 2,411,464 people clearly have!
I have a meeting with Stephen Timms, Communications Minister at his office next Thursday. The topic of discussion is largely going to be Digital Britain.
If anyone has a specific internet related issue they want to pitch to me to bring up then please drop me a line through the usual channels.
If anyone is interested in taking part in a high speed broadband trial using FTTC (Fibre to the cabinet) could they please drop me a line.
You have to live in Whitchurch (Cardiff), Muswell Hill or Glasgow Halfway. The service is good for 5Megs up and 40 Megs down (subject to the usual caveats – line length etc) and we will guarantee 15Megs down. You need to have an available analogue line.
I’m offering a free trial to those wanting to participate. I don’t have a restriction in numbers but will play this by ear – if I get hundereds of people put their hand up I might have to be picky. The trial will only be for a fixed period that I have yet to determine but hey, it’s free… That’s free 40Mbps broadband. Fill yer boots.
For those that don’t know this is the first manifestation of the £1.5B investment being made by BT to the initial fibre roll out in the UK. It isn’t going to get to everyone but I will publish the road map as soon as I get permission from BT to do so.
I heard on the radio this morning that if you are born today you have a 50% chance of reaching the age of 100. (100 is the new 70 etc…). This sounds great but as far as I can see it won’t feel as if you have lived 100 years. It will probably still feel like 70.
This is because of internet time. Has anyone noticed how quickly time goes when you are surfing the web? As we spend more of our time on line time flies by all the more quickly.
I did think that his was just an age thing. Something that went along with varifocal lenses and middle age spread. Now I’m not so sure. Life online is so fast moving that we no longer have the waiting time that can make the weeks seem to drag. Responses are instantaneous and require you to move on to the next task far more quickly than used to be the case.
The result is cramming more into your week and the time passing in the blink of an eyelid/computer monitor. As I write this it is Friday afternoon – this morning it was only Monday!!!
There is no escape. Even when I take the kids on holiday to Center Parcs I can get online, in the villa, by the pool, in the restaurant…
There is a business opportunity here. Totally network free holidays. I realise that more destinations are trying to make it easier for you to go online whilst on holiday but this is unhealthy. Sounds like this needs a facebook group to get the campaign going.
Photo is from my summer holiday in Scarborough last year – free wifi on the promenade – there is no escape…
Note that internet time should not be confused with “Time Warner Internet”, “internet time clock” , “internet time service” or “internet timer”, all of which are close keywords to internet time (google adwords experiment – thanks for your understanding :-).
Interesting online debate next week concerning whether Net Neutrality can be “governed”. Although it is a North American debate I imagine it will cover lots of areas that we in the UK should be interested in. If I can fit in the time I will attend. Details here and below:
“FCC Chairman Julius Genachowski has expanded from four to six the principles of freedom associated with Net Neutrality. Now however these principles are now going to be codified into regulatory rules. So the question has to be asked can the concept of “open” be governed. Join us as we look at how these principles will be incorporated into policy. What companies, services and devices will be subject to these rules. And discuss if the jurisdiction of the FCC has to be modified to enable these principles.
Participants include: Todd Daubert of Kelley Drye, Hank Hultquist of AT&T and Rick Whitt of Google.
Join us on Tuesday October 6th, 2009 at 12:30 EST to 1:30 EST as we see if Open can be Governed”
Britain is 25th in the global broadband league table according to a Cisco sponsored study performed by Oxford University’s Said Business School. This was one of the headlines that woke me up whilst listening to BBC Radio 4 this morning.
That in itself should be a spur for the UK to get its act together. For the BBC interview, however, Oxford University could have fielded someone a little more conversant in the issues. The study itself, seen online, looks to be purely factual but University don Alastair Nicholson seemed to to think that this lowly ranking was not a problem and that our broadband network was perfectly suited to our present needs.
Although this initially incensed me I’ve calmed down now. Alastair Nicholson, as an academic overseer of some MBA students, probably has little exposure to the dynamics of a high technology fuelled economy. He didn’t do the country a favour though by suggesting that the hype surrounding the Digital Britain debate was partly pride and not driven by the absolute need to have faster and more ubiquitous broadband.
He is just wrong. This is extremely short sighted. Build the motorway and the traffic will come. The act of building this information superhighway will create the jobs that will help to dig our way out of recession.
The Digital Britain feed from twitter is yielding some very interesting information. For example people are tweeting about their submissions for the funding that is available from the Technology Strategy Board.
It is worth watching the feed for a minute or two to get a feel for what is going on in the Digital Britain initiative. If you hover your cursor over the feed it will stop scrolling and thus lets you control the speed.
Ten years ago Oracle was ahead of its time when it tried to kill off Microsoft with the Network Computer. At that time it was a combination of the cost and reliability of the underlying network together with the lack of applications to run on it that likely killed it off.
Today these barriers have all but disappeared. Connectivity is orders of magnitude cheaper and the number of uses for the network has exploded.
WordPress, for example, is the platform that I use to write this blog. WordPress has 6,760 plugins available for download and they have indeed been downloaded 52,448,569 times to date.
A plug-in or widget is a small application that is used to run on a platform to enable certain functionality. In the case of trefor.net these applications provide the functionality in the right hand column – twitter feed, add/subscribe etc. I also use applications invisible to the reader such as wordpress seo, search engine optimisation.
I think nothing of using WordPress which is a totally cloud based application, unlike Dreamweaver for example, which at one time I used to use to design websites and which resided on my PC.
So as a final note on the Salesforce.com CIO council meeting last week I thought I’d look more into their cloud offering. The Salesforce.com Force.com platform has have 200+ native apps and 550+ partner apps. Not as many as WordPress but there again many of the WordPress plug-ins will never see the light of a real website and they are free.
The Force.com applications that are used, however, are of major interest to business, at least collectively. They must be because Salesfor.com has 63,200 paying customers with 81M+ lines of code with 16M+ customizations – modification that integrate the Force.com platform with other services used by these customers.
New WordPress plug-ins appear daily whilst Salesforce.com restricts itself to three releases a year – coming up to release number 30 this Autumn. In the business world a software release needs to be bug free as possible and fully tested which is certainly not always the case with open source equivalents.
So it is clear to me that the move to the cloud is well underway and anyone looking at their information roadmap strategy should have this at the forefront of their mind. Of course this isn’t going to kill off Microsoft anytime soon…
Having moved the Timico Network Operations Team to Newark this summer I am looking at upgrading our facilities to provide the business with a state of the art Operations Centre. With this in mind if anyone has any inputs on how we might approach this now is the time.
If anyone out there who are proud of their own facilities and wants to invite me to visit for a look see then I will gratefully accept the invitation.
I am also happy to be approached by vendors in this space if they have something that will add value here. This could include monitoring equipment, posh screens, ergonomically optimised workstations, electronic whiteboards or even just nice plants etc, etc.
My contact details are available here.
In considering moving some of their business operations to the cloud the CIOs round the table at last week’s Salesforce.com cloud computing workshop voiced some interesting issues that they had had to get to grips with.
Firstly in running with a cloud based service a business is effectively entrusting key corporate data to a third party and effectively relinquishes control over it.
This means that you have to be sure of the integrity of the cloud. Salesforce.com operates 3 global datacentres in North America, Europe and Asia. These are linked with multiple OC48 fibre connections and replicate with each other on an ongoing basis. Of course this doesn’t preclude a domino effect type disaster.
A prudent business will also store it’s own data elsewhere. Coincidentally Timico’s own cloud storage service backs up to two secure and geographically diverse locations so customers then have their data stored in three spots – our two and their own local storage. It would be over the top for us to shift data to the Far East 🙂
The nature of the concern voiced at the workshop was not so much the safety of the data but its retrievability in the event that a customer wanted to take it’s business elsewhere. So when looking at a cloud service the portability of your Bytes is important. Whilst simply retrieving stored data is straightforward (bandwidth permitting) retrieving the business logic built into may not be so careful planning is likely to be required.
Different cloud services almost certainly offer different applications and features and it will be a while before these harmonise into a single set of features in the way that PBXs and CRM packages have done over the years. At the moment though you are unlikely to be able to move to a like for like service. Choose your partner well at the outset.
Another comment from the floor related to the fact that although part of the sales pitch from a cloud vendor was ease of scalability typically this meant that they let you scale up easily but were not so accommodating when you want to scale down. It is understandable that service providers want to maximise their take but I tend to agree that people should be able to reduce their commitment as well as grow it. It should be a stimulus for the quality of a service to be kept up.
Our VoIP service does typically allow customers to do this with one month’s notice so it can be done.
Something for you to think about. Technology comes and goes. What happens after cloud computing? What lies beyond the cloud?
You may or may not have known that I am on the CIO Council of Salesforce.com. Salesforce.com is a highly professional organisation that I believe really has its head screwed on.
This isn’t a sales pitch for them but I was sufficiently enthused by my Cloud Workshop day, held yesterday in the East Room on the 7th Floor of the Tate Modern Gallery on London’s South Bank, to gush in this post.
The meeting was attended by twenty five or so persons including some global cloud experts from our hosts but also by some heavy hitting CIOs from major international corporates.
What astounded me is the pace of the move away from Microsoft and towards Linux, Google Apps and, of course, Salesforce.com. Their cloud platform Force.com now has 750 Applications you can download. I don’t think anything in this cloudy world comes free but there are seriously well documented business cases and high returns on investment for treading this path.
In the interest of keeping my posts short I’m going to gradually trickle the seven pages of notes I made on the day into discrete bites on this blog.There are lots of really interesting tidbits. Like for example the market for cloud computing is worth $162Bn and that analysts claim that Salesforce.com has a 2 year market lead on its competitors.
I’ll finish this one by thanking my hosts for a very rewarding day and a splendid meal afterwards held in the privileged environs of the Poetry and Dream Gallery on Level 3 which included a couple of Picassos (The Three Dancers) and a Jackson Pollock.
In its response to the Government’s consultation on Music Piracy BT has stated that the three strikes approach may cost each broadband user £24 a year (up to £1million a day in total). This represents what BT thinks may be the cost of implementing the legislation and which it might find itself having to pass on to its customers. It would likely be the same (if not more) for all ISPs. It makes the proposed 50p tax on phone lines pale into insignificance. There should be no doubt that it is a tax.
Actually I’m not in principle against raising taxes to spend on the roll out of a national fibre network. It’s just that 50 pence is inadequate. We would all better spend this money on the fibre roll out.
There is clearly a lot of politicking going on in what is the run up to the next general election. The Government is looking for quick PR wins. If it is not careful this is one that is going to come back to bite.
I read the BT position in the Daily Mirror. I obviously have a wide range in tastes when it comes to literature 🙂
It’s worth taking a look at this blog post at media140.org. It contains part of a talk given by @cyberdoyle, a regular commenter on trefor.net at a session on #digitalbritain at the Royal Society organised by BCS – The Chartered Institute for IT . @cyberdoyle quite rightly maintains that the BET solution for broadband over long copper lines is inadequate.
The real point that is being hugely missed by Government and which I have mentioned more than once is that 2Mbps is totally inadequate as a speed for a Universal Service Obligation for broadband. Others quote 40Mbps or more as being where it should be. I believe we should be pitching for 1Gbps. If this is not achievable short term then if we lay the national corporate fibre infrastructure then it will be doable sooner rather than later by upgrading the equipment at either end of the fibre.