Categories
End User internet spam

Spam attacks

Trefor.net  started being subjected to spam attacks a while ago. Any domain that has been in use for a while gets it as spammers’ systems learn of its existence.  The interesting thing is that these attacks come in waves. I can sit in the Network Operations Centre and watch email traffic surge due to an attack.

The occurrence of these waves often coincides with spam on trefor.net which appears as comments in posts. Fortunately I have to moderate comments so they aren’t seen by readers. I never get spam email because our systems catch pretty much all of it.

Categories
End User internet

We7 – Free & legal music downloads

I have mentioned We7.com before when I met CEO Steve Purdham at the Internet Conference and the subject of illegal music downloading via P2P is becoming almost a regular feature. In a rare moment of relaxation (really) I thought I’d revisit the We7 website which I had registered with for research purposes prior to the conference .

I’ve got to say that having sifted through the site it is brilliant. It gives you the choice of listening to a huge store of music free of charge and also the option to buy. You can put together a playlist which can then be shared with friends via email, bookmark or Bebo.

I put a Frank Sinatra playlist together. My favourite Frank tracks are all on vinyl so this is great. I do have to listen to a short ad in between tracks. I’m talking probably only a second long, almost subliminal, which so far I haven’t found to be a problem. I’m listening to it as I write this post.

This type of website is leading the charge of the music industry towards new business models that encourage people not to download illegally. I don’t know how much exposure the site gets. I would think if they created some kind of Facebook interface their usage would rise exponentially. Whether this is feasible I know not. 

I’m adding We7 to my blogroll.

Categories
End User internet

We7 – Free & legal music downloads

I have mentioned We7.com before when I met CEO Steve Purdham at the Internet Conference and the subject of illegal music downloading via P2P is becoming almost a regular feature. In a rare moment of relaxation (really) I thought I’d revisit the We7 website which I had registered with for research purposes prior to the conference .

I’ve got to say that having sifted through the site it is brilliant. It gives you the choice of listening to a huge store of music free of charge and also the option to buy. You can put together a playlist which can then be shared with friends via email, bookmark or Bebo.

I put a Frank Sinatra playlist together. My favourite Frank tracks are all on vinyl so this is great. I do have to listen to a short ad in between tracks. I’m talking probably only a second long, almost subliminal, which so far I haven’t found to be a problem. I’m listening to it as I write this post.

This type of website is leading the charge of the music industry towards new business models that encourage people not to download illegally. I don’t know how much exposure the site gets. I would think if they created some kind of Facebook interface their usage would rise exponentially. Whether this is feasible I know not. 

I’m adding We7 to my blogroll.

Categories
Engineer internet

IPv4 – the end is nigh?!

The IPv4 situation is already known to geeks everywhere. This is the protocol version that has been used by IP networks everywhere since the year dot (approximately). The number of IPv4 addresses the world can use is fixed because these addresses use 4 Bytes of data. The growth in IP networks everywhere is consuming IPv4 addresses at lightning speed.

This is not new news but we are now getting very close to where the addresses run out. Fear not. We will all move onto IPv6 which uses 16Bytes per address. Timico has an allocation of 158,456,325,028,528,675,187,087,900,672 IPv6 addresses for its customers’ use – so plenty of room for growth there.

The industry isn’t quite ready to make the move yet – certainly not in Europe and North America. However the time is rapidly coming where action will have to be taken. This link to potaroo.net has a neat illustration of how much time we have left – currently 788 days according to their site. 

Another interesting site is cidr-report.org which shows you the number of discrete networks that make up the internet. As the number of these networks grow an Internet Service Provider needs to add links into each new network as it comes online. Fortunately this happens automatically.

Finally another good read is the map of the internet from xkcd.com.  There is an element of needing to understand what you are looking at but even for  the layman it looks quite interesting (I think so anyway).

The end may well be nigh but don’t worry we are not doomed!

Categories
Business internet security

Child Exploitation and Online Protection (CEOP) Centre In the BBC News

Woke up this morning to another interview on the BBC News that concerns the ISP industry (is there a song there?). This time Jim Gamble, CEO of CEOP was speaking with BBC journalist Angus Crawford regarding the fact that CEOP often gets charged by ISPs when requests for information are made concerning child protection.

Gamble is suggesting that not charging should be the norm and that ISPs should see it as part of their social responsibility. Bit of an emotive subject this one.  I have more than the average number of kids and of course I am interested in protecting them from sick, deranged individuals that roam the wild wild web. I am also a businessman and we have to keep a bit of perspective in play.

Firstly the ISP industry is legally entitled to recover costs under the  Regulation of Investigatory Powers Act (RIPA). Secondly typically when ISPs “cover their costs” all they are doing is recovering a contribution towards their costs rather than the total cost (see penultimate paragraph).  Thirdly the industry gets many thousands of these requests each year.

If there wasn’t a mechanism there to keep these requests down the those actually required, ie by charging for them, the concern is that the floodgates would open and the costs would skyrocket. These costs have to be borne by customers. 

The numbers quoted by CEOP are as follows: 

How much has CEOP paid to Communications Service Providers in each relevant accounting period since setting up in 2006?             

Financial year breakdown:
Financial year 2006/2007                             =       £   37,184.32
Financial year 2007/2008                             =       £   69,717.46
Financial year 2008/2009 (to Dec 08)            =       £   64,604.21

Total                                                        =      £ 171,505.99

How many such requests has CEOPS had for access to information since 2006?   

Financial year breakdown:
Financial Year 2006/2007 Total applications =   1,200
Financial Year 2007/2008 Total applications =   3,600
Financial Year 2008/2009 Total applications =   4,600

Total                                                    =   9,400 

The CEOPs argument is that this money would be better spent on a couple more staff. In fact the charges, if you use the above numbers, work out at around £14 per request which in my mind is exceedingly good value. It certainly doesn’t cover the actual cost of the support.

The ISP industry covers so many areas of interest that it seems to have been in the news a lot recently. Intellectually it is a very interesting space to be and for ISPs brings with it particular challenges: consumers that want to pay very little but demand more for their money and stakeholders fighting their own corners left right and centre contribututing to further pressures on costs. In the B2B space the dynamics are slightly different but nobody can say this is a boring game.

Categories
Business internet olympics peering

Internet Usage Surges During Obama Speech

Internet usage has skyrocketed with people watching the Inauguration of new US President Barack Obama online.  At first glance it looks like even more people are watching this than went online to watch the Beijing  Olympics.

The picture below shows a snapshot of traffic over the London Access Point (LONAP) exchange.

lonap-total-day

It looks to me  from the right hand peak as if traffic has risen almost 50% over the same time yesterday. This compares with around 24% increase seen by Timico during the Olympics (see post). Fortunately Timico has the capacity to cope.

If you want to follow realtime traffic across LONAP you can check it out here.

Categories
Business social networking

Breakfast With Jeff Pulver In London

Next week I will be attending a Social Networking Breakfast organised by Jeff Pulver in London. For those of you that don’t know him Jeff was one of the pioneers of VoIP and ran the Voice On The Net conferences (VON).  VoIP is mainstream these days and Jeff has shifted his focus to Social Networking. 

Being a user of sites such as Facebook and Twitter I am a strong believer that the structures underlying what might be called the whole “social networking phenomenom” will server the business world well.  This is why I am attending the breakfast. I want to understand how best to use these tools to further my business interests.

This is despite the “not for business use” stance of Facebook. The interesting thing for me is that you can use Facebook to build relationships and get a message across without having to sell. In fact one of the things I like about Facebook is that I don’t feel I am being sold to. I don’t mind the notionally well targeted ads (I keep getting pitched singles dating agency ads though which as far as I know is not good targeting 🙂 ).

I am quite happy to mix personal friends, customers, suppliers and business colleagues as friends on Facebook. After all people do business with people.

As for next week this is an open event. It is being held at the Institute Of Contemporary Arts, 12 Carlton Terrace, London between 9am and 12 midday. Jeff would I’m sure appreciate advance notice of attendance and you can register your interest at this Facebook Event Notification.

For those of you who can’t go don’t worry. I’ll report back although it won’t be the same as being there.

PS I first met Jeff at one of his VoIP industry Executive Summits at Cannes in theSouth of France.  It must have been around 1998/99 and was my first foray into VoIP for my then employer. I recall sitting down for three days just writing page after page of acronyms for decoding later. I don’t anticipate the same problem next week.

Jeff Pulver
Jeff Pulver
Categories
Engineer internet

Wi-Spy for troubleshooting Wireless LAN

Wi-Spy is an impressive gadget used by our Tech Support team when they troubleshoot a customer’s network. Wireless Local Area Networks are often to blame if someone is experiencing slow internet access. Hotspots operate as a hub which means they can easily get congested if they have too many users.

It is easy for a corporate WLAN  to get ” bunged up” . Not only do you have to be careful how you implement your wireless Access Points but there are many other devices and technologies that use the same frequencies that can be a source of noise. Bluetooth handsets and microwave ovens are classic culprits.

The picture below shows the profile of a customer’s WLAN when analysed using Wi-Spy. Each “bubble” on the middle  row represents a separate WLAN Access Point. It is easily possible to spot sources of interference. In this particular case we found two WLAN Access Points using the same channel, in this case channel 1 though you can’t see that from the picture.

What Wi-Spy was able to do for us is to lead us to the overlapping hotspots so that we could identify the cause of the problem and rectify it.

wispy

Although this blog does not set out to advertise any specific vendor or product I am more than happy to provide credit where it is due and in this case endorse it’s manufacturers Metageek.

Quick tutorial – a hub shares its bandwidth between all users. This means that traffic coming from one PC and bound for a specific destination such as the internet can bump into, or “collide” with traffic from other PCs on the same network. This slows a network down because the traffic, having bumped into other traffic, has to be resent.

This contrasts with the average wired LAN which is switched – a switch does not share its bandwidth between users. Users each get the full amount available and do not usually see the same congestion unless they themselves are trying to send more data across a network than the network can support.

Categories
Engineer engineering

CCNA Bootcamp

A good way to finish the week. I discussed the importance of training last week. Well this week the lucky members of the team did the CCNA Bootcamp training provided by Global Knowledge. I have to say the quality of the training was top notch and we couldn’t have asked for a better tutor in Brad Bradeepan. 

It wasn’t an easy ride. We are talking 8.30 am to around 7pm most days with studying to do back in their rooms afterwards and only 30 minutes break for lunch. Today, Friday they finished at 4pm. I’m a generous boss 🙂 .

I was impressed with the amount of information that they had to cover in the week. There was also a lot of subnet theory that had to be worked out manually. In the real world nowadays this is done by machines but it is a good discipline to have to properly understand the basics of networking. The Cisco CCNA, although it is the first step on the Cisco networking ladder, is not intended to be an easy qualification to achieve.

The exams now have to be taken before 14th February and there will be a lot of revision, and indeed hands on practice, to be done between now and then. We have a lab set up in each Timico Group location to help with this.

Photo below is the team with trainer Brad in the middle and me to his right.

group

This next photo shows them hard at work.

training

Categories
Business internet

Internet Service Provider Tax?

Just coincidentally following yesterday’s post on the BERR press release concerning P2P regulation today the Financial Times is saying that the Government is going to establish a “Rights Agency” to coordinate the enforcement of action against ISP customers breaking the law in respect of illegal downloading.

This agency will be paid for by a tax on both ISPs and the music industry. Strikes me that this is yet more burden on an industry that is already facing growing costs. I should sensibly refrain from further comment until we see an announcement.

I will however reiterate that I believe the right way ahead is is by mutual agreement between ISPs and the music industry together with end user education and the development of easy to access lawful distribution channels. In any event whatever proposals emerge there should be no implementation of any legislation without a full consultation process.

Categories
Business internet

Anti-P2P Piracy Regulation Likely To Be Imposed On ISPs?

The UK Government has stirred up the industry today with a press release by the Department of Business, Enterprise And Regulatory Reform (BERR) that intimates it’s intention to regulate ISPs into assisting the music industry to combat illegal downloading.

BERR is saying that last year’s consultation with stakeholders (ISPs and music industry) showed that there is no consensus on how to address the problem and the suggestion is that it sees regulation as being necessary. The whole subject matter, however, is riddled with complexity.

In 2008 the music industry, under a new representative body known as UK Music, run by former pop star  Feargal Sharkey, began discussions with what are known as the “Big Six” ISPs. These are the large branded ISPs that actually represent the majority of the consumer broadband customers in the UK. These discussions were held in private and the rest of the industry has not been party to what was actually being said. My understanding is that the discussions centred purely around enforcement and have not gone particularly well.

The problems centre around being able to prove who is doing the downloading and what is being downloaded – most ISPs can’t tell and have no interest – this surely is a privacy issue. Then there are the costs of policing and finally the fact that none of the ISPs want to lose customers.

At the ISP Conference in London last November I sat on a panel with Feargal Sharkey to discuss this whole issue. At that time we arranged to meet again in the New Year so that the other , smaller, UK ISPs, represented by the ISP Association of which I am a council member could participate in the discussion. That meeting is scheduled for 9th February. So the position taken by BERR is in my view somewhat premature as discussions between stakeholders do not yet appear to me to have  finished.

The nature of talks now is centred around licensing and revenue models. There have been some high profile announcements recently where some big consumer ISPs have severed their contractual relationships with music content providers. This is being done because the existing business models do not work. For example music streaming is licensed on a per stream basis. As the number of streams grow ISPs have to increase their capacity to measure and account for them and the cost of doing so soon outweighs the income derived from selling access to the music. 

So they have to look for an alternative. The strong rumour is that a big UK ISP has already negotiated a deal whereby it can sell unlimited access to music for a fixed monthly fee per subscriber (word on the street is that this is  BT though there has been no offical acknowledgement of this fact).

The meeting on the 9th February is likely to centre around how other ISPs can adopt the same model to everyone’s mutual benefit. From the ISP industry perspective it makes more sense to make music easy to access legally than to drag everyone into complex legal processes which will only benefit lawyers in the long run.

BERR is also now saying that this subject area is also now going to be taken under the wing of the Digital Britain Review, the interim report for which is due out at the end of this month. I am not convinced that this interim report will show much progress. The likelihood is that another consultation will happen in the summer with a target date for legislation in the autumn.

This timetable, I believe, does not really provide enough time for sensible consideration of the legislation and if I were the Government would not want to be getting into an unpopular debate with industry in the run up to the election. There is a feeling on the ISP streets that the government is now looking to come up with some good news stories to take them through 2009 and into a notional spring General Election in 2010.

Time will tell, and soon enough. I will continue to report and comment on this subject. This post is a little longer than usual but there is a lot to talk about.

Categories
Engineer virtualisation

Virtual Machines for Email Platform

We have stepped up our use of Virtual Machines at network level at Timico and recently rolled out a significant number of Xen based platforms. Xen (see Xen.org).  For those that don’t know a Virtual Machine is a virtual server that can run on multiple hardware devices simultaneously but can be seen as a single entity by the network. 

Because the company has been growing the need to scale up easily has become more and more pressing. Over the Christmas break (the Network Operations team is allowed two hours off for Christmas lunch which they take communally in the kitchen at the NOC 🙂 ) a new email platform was rolled out on Xen based hardware. As the burden of mail inevitably grows all Timico will have to do is add new hardware capacity with no need for network downtime or reengineering.

The beauty of Xen is that it takes very little time to add capacity to a server farm and downtime is minimal or non existent. You can therefore move a service from a small machine to a more powerful one with perhaps as little as 60 milliseconds interruption. 

All new servers are rolled out with Xen now at Timico. Whilst Xen is open source  and therefore free Citrix does sell a commercial version. If you have no skills in this space it could be an option but otherwise drop me a line if you want any advice on the subject.

Categories
Business media

BBC Radio appearance – audio

Wav file of my chat on the BBC re the Data Protection Act, Monday 12th January at 18.30 hrs.

monday-tech (8.65MB)

Courtesy of William Wright, BBC Radio Lincolnshire.

Categories
Business voip

Nortel Has Filed For Chapter 11 – Bankruptcy Protection

The hot news this afternoon is that Nortel has filed for Chapter 11 bankruptcy protection in the USA. This, as I recall, gives them a year to restructure their business under protection of the US Government without having to “worry” about action from creditors. There were  noises on the airways for some weeks regarding the company taking advice over Chapter 11. It goes to show there is no smoke without fire.

Nortel’s asset levels of around $1Bn are dwarfed by their liabilities of $12Bn. With debt due for repayment in 2011 they will have found it difficult to reschedule this debt under current market conditions. I understand that $107M was due tomorrow.

Speaking to staff at Nortel the whole company is affected and an interim “committee” has been appointed as an adviser to the board.

The biggest problem the company was facing, aside from the repayment of debt, was the funding of R&D moving forward. In particular in the enterprise and carrier VoIP space. The Metro Ethernet business, where Nortel is market leader but which is no longer core to their future VoIP plans, has been for sale for some time in order to provide working capital to fund R&D. I understand that some (unspecified) bits have been sold but a further announcement regarding this will be due in a couple of days.

Life is never boring. Nortel expects to come out of Chapter 11 as a new debt free entity. The brand is strong and the company itself is one of the oldest in the telephony business, if not the oldest. I can’t see it disappearing.

Bloomberg’s comment on the news is here.

Categories
Business ofcom voip

LLU Lines On The Up

LLU, or Local Loop Unbundling continues to grow in the UK. The Office of the Telecommunications Adjudicator (OTA otherwise it’s a bit of a mouthful) has released it’s latest numbers which are for December.

llu-installed-base-dec08

It’s quite interesting to look at the curve. Can we see a classic product lifecycle curve here? Low initial growth then a steep incline followed by a tailing off that at this stage is barely perceptible. What concerns me somewhat is that I’m not sure that we should see a lifecycle curve for this product. It is a long term commodity play.

Also if you look at the Ofcom data for fixed line market penetration you can see that there is a long way to go before LLU should flatten out. It also means there is a long way to go before any other player’s market share is comparable to that of BT.

uk-fixed-lines

What is also interesting is that the fixed line market has stopped declining in terms of lines and indeed showed a small growth in 2007. We have to wait some time yet for the 2008 results. At 33.7 million fixed lines represents around 16% market share/penetration for LLU.

It would be interesting to understand why the number of fixed lines grew year on year. My guess is that it is the effect of more and more people working from home with companies paying for second analogue lines to carry a dedicated business broadband connection.

Categories
Business internet

Trefor.net live on the BBC

For anyone interested in listening in I am appearing on BBC Radio Lincolnshire at 18.30 hours today (Greenwich Mean Time). I am talking about the Data Retention Act which hit the BBC headlines on Friday and which has now been the subject of a couple of posts here and here.

This is not my first appearance on Radio Lincolnshire. However the last one was so long ago I think it was before CDs were invented and I was still playing with the Sinclair Spectrum Computer.

You can catch it on the internet on the BBC’s website at  http://www.bbc.co.uk/lincolnshire/.  I’m on “Drive Time with William Wright”. I’d be interested in any constructive feedback.

Categories
Business mobile connectivity security

Blackberry gets huge endorsment by Barack Obama

In the news is the fact that US President-elect Barack Obama wants to keep his Blackberry when he becomes president. This must be worth a fortune in advertising to Blackberry manufacturer RIM and indeed their share price seems to have risen quite healthily this week.

The secret service is of course concerned about the Presidential  email security and I will happily leave it to both parties to argue it out. What is of interest is why the Blackberry? Why not an alternative email device such as a PDA or Nokia Smartphone.

I used to have a Blackberry but moved onto Nokia, primarily because the Nokia E-Series had a SIP Stack that would allow me to play with VoIP on mobiles. The Nokia’s were more of a phone as well rather than a clunky data device.

The Blackberry has  moved on since then and a quick survey of the Tech Support team suggests that it now has the edge in terms of features and ease of use. There is now even  a Facebook plug-in for blackberry.

Certainly from a commercial perspective the mobile operators are doing a very good job at incentivising service providers to sell Blackberry as opposed to alternative mobile email solutions. 

What is really exciting is the pace of development in the mobile handset world. Competition is really working here driving features up and pricing down.

RIM 5 day stock performance courtesy of Yahoo Finance
RIM 5 day stock performance courtesy of Yahoo Finance
Categories
Business internet security

Data Retention Act On The BBC News

I woke up this morning to an article on BBC Radio 4 concerning the forthcoming Data Retention Act (see previous post on this). The article was then carried several times on BBC Radio Lincolnshire, my local station – I’m sure it would have been repeated in all the regions.

The BBC’s slant concerned human rights and seemed to have been triggered by Human rights organisation “Liberty”. What has been happening since my post on the subject is that the tone of the Government’s conversation has moved on towards looking for a centralised database containing records of many different types of communications and not just email and telephony. This might include SMS, IM etc.

Nothing is set in stone here but I have concerns on two fronts. Firstly the technical cost and impracticality of implementing such a database would be huge and criminals would always be able to find ways around appearing on the records. Secondly is very much the human rights angle. 2008 saw a number of high profile examples of the loss personal data of millions of people because of stolen laptops and lost memory sticks.

I want to help the authorities catch criminals and haven’t really been too concerned in the past about their keeping my own personal records on file because I am a good boy. However in the light of last year’s data losses and because it is fundamentally not possible to totally trust the government (which is one of the reasons that democracies have elections) I have changed my tune.

If you want to read the BBC article online you can find it here.

Categories
broadband Business internet ofcom

Ofcom Publishes Research on Broadband Speed

Ofcom has just announced the results of its research into consumer broadband speed in the UK. The report says that 93% of UK consumers are satisfied with their general broadband experience although levels of disatisfaction do vary depending on where they live.

Rural users are, unsurprisingly less satisfied than urban users. Also the satisfaction ratings drop to 67%  for those people watching online TV. This is a warning shot across the bows for UK ISPs as using ADSL for watching TV online is going to see a huge growth.

Ofcom used broadband monitoring company samknows to conduct the research which also found that the average UK consumer ADSL speed was 3.6Mbps which is only 45% of the typically adverstised speed of 8Mbps. This is lower than the theoretical average max possible speed across the UK of 4.3Mbps taking different distances from the exchange into account.

The testing seems to have been quite comprehensive with 1500 homes involved running 7,000 different tests, meaning that over 10 millions tests were conducted overall on a range of supplier services. Interestingly the peak usage was found to be between 5pm and 6pm on a Sunday afternoon. I guess everyone is watching Songs of Praise online – assuming they still broadcast it 🙂 .

What would be interesting is if Ofcom were to commission the same testing for business broadband connections. Unfortunately this is unlikely to happen because the original research was conducted as a result of a perceived level of consumer disatisfaction that is not there where businesses are concerned. Although businesses use the same fundamental ADSL technology they typically run with ISP networks such as Timico that are less congested.

Categories
broadband Business

Shareband Bonded ADSL Broadband in Lincolnshire

It’s quite pleasing to see that since I last posted on Shareband bonded ADSL the proposition seems be gaining traction. Lincolnshire County Council broadband initiative “OnLincolnshire ” has placed a contract with Timico and is promoting the technology into the business community in the mostly rural county.

LCCs concern is that businesses in Lincolnshire have a level playing field with those in more urban areas of the country and to this end are not only trialing the technology but also will likely be using the results  to build case studies to attract business users. Great.

I have to say that my experience of working with LCC is that they are a very forward thinking organisation. As a long time resident of Lincoln it is nice to be able to work locally. Time was I had to get on a plane to meet customers.

The beauty for businesses in Lincolnshire is that along with the work that the Council is doing on connectivity comes EC funded grants to help pay for it. Living in a rural backwater suddenly becomes economically attractive as well as offering a high quality of life.

Categories
Business internet

Is The UK An Innovation Backwater?

I’m sure this is a subject that has raised its head on many occasion over the past decade or two. It struck me this morning that all the futuristic development work that I am looking at is based on technologies and services that have originated outside the UK.

In particular Facebook, Twitter, YouTube, MySpace, Digg it Yahoo, Google etc etc etc are all North American inventions. The one British equivalent that springs to mind is Friends Reunited which looks as if it has missed the boat big time on the social networking opportunity yet it was probably the first in the space. Certainly I never used it seriously because there was a subscription cost.

Not only is the innovation in the USA but all the conferences that you might want to go to to network and discuss innovation are in the USA. I used to work for a company that had offices in San Jose and when visiting could always sense the spirit of entrepreneurship and innovation that pervaded the whole community. 

Now it is true that due to the nature of the internet and thanks indeed to the ability to communicate and innovate that web2.0 has brought (bit of a generalisation I know) the world is a lot smaller. However there still lacks the forum outside of the USA for getting together with like minded people to discuss and progress.  Jeff Pulver’s “Breakfasts” are a good start and I will be attending the one in London on January 28th.

I periodically hold a “Friday Lunchtime Session” in the office at Timico HQ where innovation is discussed. If there are any like minded people in the UK who want to get together on a periodic basis to discuss innovation, technology, Social Networking, Web2.0 et al please get in touch.

Categories
Business engineering

interview

This is an interview with feargal done for radio by my son tom (then aged 17) last summer. the first file sees feargal talking about the problem of illegal downloading.  the second one has his response to tom’s question re the nusic industry’s approach to cutting off broadband connections.

Feargal 2

Feargal 3

Categories
Business engineering

Train your way out of a recession

I forget whether the UK is officially in an economic recession yet. There is so much talk in the news that it is difficult to see the wood from the trees. What is true is that recession or not the market in which we operate is fast moving and whilst we are currently getting bombarded with hard luck stories this must be looked upon as a real opportunity.

This is why next week one third of Timico’s engineering resource will be going on training courses. A dozen of them will be at it for five full days on a Cisco bootcamp held at Timico’s HQ in Newark. Others will be attending SMB specialisation courses. 

This is a serious investment which we are making early in the year to get the biggest bang for our bucks in 2009. Moreover it is a statement of intent.

It tells our staff that we believe in them enough to invest in their future. It tells our technology partners that we are a business worth investing their time into and finally, it sends out a signal to our customers and potential customers that our workforce is prepared in the best way possible to serve their needs.

I can’t forecast what is going to happen in 2009 but I can say that we are planning to succeed.

Categories
Business engineering

Technology department is in the soup

When we say “in a bit of a stew” we typically mean we have a problem. Well I’m sat here having lunch with the Timico Solutions Team and I have to say we are “in a bit of a soup”.

The mood of the day is, of course, lean and mean and the team is now paying for its pre-Christmas excesses which typically involved biscuits, chocolate, KFCs and Big Macs. We still have umpteen empty Quality Street and Roses  tins lying around the office.

Just for completeness, Julie is on tomato cupasoup, Dean is on chicken and vegetable cupasoup, Gareth is on an indeterminate chicken, Wayne has gone posh and is on Covent Garden Wild Mushroom (on offer for £1 we understand and containing a small trace (0.6%) of wild funghi), Will hasn’t made his mind up depending on what they have on in the canteen and I am very pleased to say that I have had an excellent spinach and lentil with chillies, made by the fair hand of Mrs Anne Davies.  

I’m sure that you all get the vibe here. Engineering at Timico is going to be running superfit in 2009.

PS no product endorsment is intended. Other fattening  junk  food is available and soup is not guaranteed to offset the effects 🙂 .

Categories
Business internet

Changes afoot to the landscape of the digital highway

The economic downturn seems likely to spring some surprises in the internet world . In an interview with the Guardian Newspaper over the weekend Prime Minister Gordon Brown discussed his plans to fund the employment of 100,000 people in the UK. He was quoted as comparing the need to invest in a high speed digital infrastructure for the UK with the way that Franklin D Roosvelt spent his way out of the US recession in the 1930s by investing in capital projects.

This comes at the same time as a Sunday Times article that suggests that Lord Carter, the UK Communications Minister is about to do away with BT’s Universal Service Obligation. This is the law whereby BT has to guarantee to provide a fixed line communications service to everyone that wants it in the UK.

It would appear that the large mobile operators are likely to have to share the cost of this with BT. In difficult to service rural areas the fixed line network could be replaced with mobile technology. 

What will be interesing is to see who is likely to benefit from Gordon Brown’s investment plan. I would imagine that there will be a number of network operators lining up with their hands outstretched for Government money. We shouldn’t assume that it will just be BT, although they are clearly well placed to take advantage.

With mobile operators having to support USO it looks to me as if we will be going back to the old days where a network operator (BT in those days) was both a fixed and mobile player This time round perhaps we will see a true competitor to BT emerging from the pack.

Categories
Business internet ofcom

Growth In Internet Usage Since 1995

On a journey around cyberspace came across a very interesting website. It tracks the growth of the internet since 1995. Almost a quarter of the world’s population is now using the internet.

Interestingly what I think these statistics tell us is that the internet age is still only beginning. There are another 4.5 billions users yet to join the community.

Even if you use Ofcom’s UK penetrations statistics of 58% penetration for ADSL and assume that the UK being a fairly mature market, is approaching saturation point, it still leaves us with 2 billion more people yet to connect. That’s a massive market opportunity for online services somewhere.

I have graphed some of the statistics for easy reading:

growth in internet usage since 1995.
growth in internet usage since 1995.

 internet-usage

PS – sorry about the quality of the graphics. I never was any good at art at school.
Categories
End User spam

Sources of Spam

Spam hotspots
Spam hotspots

I’ve been talking to a number of anti-spam and anti virus technology vendors recently.

It is important to keep up with what is going on in this field. As we move into 2009 it is a subject I will be writing more about.

In the meantime I came across this map of sources of SPAM. There are a number of them floating around online. It is interesting to see that all the usual suspects are there: South East Asia, Russia, Brazil.

I was quite surprised to see so much activity in the USA and Europe. Perhaps I shouldn’t have been.

Categories
Business fun stuff

Happy New Year

This, as you will I’m sure understand, is an automated post. Written in the dying working hours of 2008 it has been scheduled for an unnaturally early time on New Years day as a precaution against the extremely unlikely event that anyone will want to read this blog today. Most of us will still be in bed.

To those who have made the effort, a Happy New Year to you and may you prosper in 2009.

Categories
End User security

Virus Attack

As everyone who has caught a cold (manflu?) in the run up to Christmas knows, viruses are no respecters of holidays. This is what happened at one customer site yesterday.

The symptoms appeared gradually. Someone could not log into their PC when they came in to work. Then others had the problem. If you were already logged in you were ok. There was nothing obvious that was wrong.

The customer’s own IT person was overseas on holiday so they called in the cavalry. The Timico IT support team set to work immediately and started to analyse what was going on in the customer’s network. The company had two sites and one PC at the remote site was seen to be generating an inordinate amount of network traffic.

In fact what it was doing was conducting an alphabet attack on the company’s Active Directory server. It was trying to log on as an user on the network. Each time it did so three times unsuccessfully for each user account the server locked that account so a genuine user was then unable to log in.

This is of course good news from a security perspective although highly inconvenient from the customer’s point of view as it was very disruptive. The remote site was disconnected and the rogue PC isolated. The attacks stopped.

The virus protection on each machine was updated and a full scan run on each PC in the customer’s network. It is not always possible to tell how a virus enters your network. This customer had external virus scanning on email. It probably came from a website that someone had visited. Their desktop antivirus was in need of updating.

It does reinforce the message that the fight against virus and malware needs to be conducted on multiple fronts. All’s well that ends well and the cavalry rode off into the sunset for a well deserved New Year’s Eve Party. See you in 2009 pardners…

Categories
Business fun stuff

What’s Going To Happen In 2009?

I would be writing this from my Caribbean beach home if I were really any good at predictions. Having said that there are a few macro level changes I think will happen in our industry that are worth putting down as reference points. Some of these might be considered obvious but are none the less valid – they will be high profile in 2009.

  1. Facebook will come of age as a business tool as well as a social networking website. Linked-In will struggle to keep up with Facebook.  Twitter will gain in strength.
  2. The use of web based conferencing and collaboration will grow significantly in the face of the economic downturn and the need to cut costs. 
  3. The ISP industry will see some big consolidations. In the UK the Big 6 will become the Big 4. 
  4. Mobile VoIP will become mainstream for business.
  5. The ISP industry and the Music industry will finally get together to combat illegal P2P downloading.
  6. Liverpool will win the Premiership. 

6 predictions are enough. It reduces the chances of getting it wrong 🙂 .