Categories
broadband End User internet voip

FTTC Broadband 10Meg Up Install

We did our first FTTC broadband 10Mbps uplink trial installation yesterday in Muswell Hill in North London. The customer is very happy with the performance. It will take 10 days to bed down but I’ll take a look after then and report back on speeds.

The installation itself, once the Openreach modem has been put in, is simplicity itself and takes only five minutes. We are using the Thomson Gateway TG789vn kit in our trials and have to say are very impressed with what you can get in a small piece of plastic these days.

I’ll be looking at productising some homeworker services using our VoIP platform, based potentially on the Thomson range. We have been very impressed with their responsiveness as a supplier.

Categories
Business voip

Timico is double ITSPA Awards Finalist

I’m pleased to tell the world that Timico has been shortlisted as a finalist in the ITSPA Awards again this year.  Last year we won the Unified Comms category. 

This year we don’t have that category but we are down to the last few in both the Best Business ITSP (SME) and Best Business ITSP (Enterprise) slots.  The awards are being presented at the House of Commons on Thursday 10th December.

Last year it was actually a great evening.  Parliament itself provides an exciting backdrop for the event which attracts a high number of attendees. Afterwards many of us adjourned to the nearest hostelry to celebrate.  I had to carry the award around with me which made me paranoind about losing it.  I felt a little like that FA Cup team way back when they went out to celebrate and took the cup with them and dented it in the process.

Our ITSPA trophy now rests in pride of place in our reception in Newark, hopefully to be joined by others – wish us luck.

ITSPA Awards Finalist Best ITSP (Enterprise) logo
ITSPA Awards Finalist Best ITSP (Enterprise) logo
ITSPA Finalist Best Business ITSP (SME) logo
ITSPA Finalist Best Business ITSP (SME) logo

Categories
Business voip

Project Pathfinder – 21CN voice by 2020

Spent this morning at the BT (Post Office) Tower in London being briefed about the plans for migration of old 20CN voice circuits to 21CN.

The BT Pathfinder Project has been running in two telephone exchanges in Cardiff since July 2008. Pathfinder is the test bed for running traditional voice services over BT’s 21CN network.

The current project has seen 75,000 POTS (Plain Old Telephony Service) circuits moved from their old Digital Local Exchange (DLE) connections to 21CN Multi Service Access Nodes (MSANs). The process isn’t straightforward.

In the first instance BT has had to conduct large scale testing (£150m worth) on hundreds of different bits of customer premises equipment that connect to phone lines – phone systems, alarm systems etc. 

Kit that doesn’t work on MSANs has to be identified so that customer lines that have this kit plugged in at the other end do not get migrated to 21CN. The rule of thumb is apparently that 10% of exchange lines will not be migrated to 21CN because of it.

The trial has been slow going.  The pace is being stepped up with a further 275,000 lines planned for migration between June 2010 and January 2011. This will give BT the experience of switching over whole telephone exchanges in one go.

The next step will then be to extend the trial to the migration of ISDN circuits as well as POTS in the Thamesmead and Redditch areas. There are no timescales for this at the moment.

Why so slow you ask? Due to economic circumstances BT has taken a strategic decision to delay the full implementation of 21CN until 2020! I guess I can understand this especially when you consider that the migration will offer no perceived benefit to the customer.  A phone line on 21CN will look identical to one on 20CN.

The delay in spending the money on the rollout does come with risks.  What BT doesn’t know is when the current estate of SystemX and AXE10 exchanges will start becoming unreliable.  Electronic equipment follows what is known as the bathtub curve of reliability. If a bit of kit is going to fail it does so either early on in its deployment or after a very long time in use.

The carrier is watching its reliability statistics on a month by month basis to check for signs of the network climbing the sides of the bath again.

If this starts to happen then BT can rush through a programme of exchange migrations – hence the Pathfinder Project. There is a scenario where specific exchanges could be moved over to 21CN in order to provide spares for the rest of the 20CN network.

In the meantime we will be getting in touch with customers in the Cardiff area to let them know what’s coming and to check out their equipment compatibility.

Readers should not get the wrong idea about 21CN.  There are plenty of services that are based on it – ADSL2+, FTTC,FTTP, EFM, metro Ethernet to name but a few – you will have to Google the acronyms if you don’t know what they stand for. The mobile networks are also apparently using the 21CN infrastructure for backhaul to the tune of £750m a year.

Because I know you’re interested the photo below is of a   JT47 Transfer Connection Point (TCP) Shoe used to make bulk migrations to 21CN voice easier in the exchange 🙂 .

JT47 Transfer Connection Point (TCP) Shoe
JT47 Transfer Connection Point (TCP) Shoe
Categories
End User internet social networking

Village shop to reopen – read all about it!

As usage of the internet grows it has of course totally changed the way people interact. It seems as if I sometimes don’t see my seventeen year old, Tom for days on end but it doesn’t stop me communication with him. We just chat on Facebook.

The image this portrays is of online addicts (of which I confess I am one) buried in their PCs for hours on end ignoring everyone else in the house.

This might well be an unfortunate by product of the internet age. I do however think that this is a phase we are just going through. As technology improves it will give us more control over our lives and allow us to start living again.

This is very much likely to be the case in what might today be called a dormitory village. Most people in these places commute long distances, buy their groceries from superstores on their way home (or online) and village life becomes an impoverished cousin of its glorious social past.

In the future the internet will take away the need for these people to commute, for at least some of the time. The efficiencies that will come will give people time to physically reconnect with others in their local environment and village life will come again. Maybe the village shop and Post Office will reopen!?

In the meantime I have to clean my rose tinted spectacles, get back to my 16 hour day and someone somewhere needs to get around to putting fibre into that village.

PS Tom does occasionally update his photo on Facebook so I do keep up with what he looks like as well. Kids change so quickly don’t they? 🙂

Categories
End User internet social networking

#140conf London – a melting pot for realtime communications

Today I’m with Jeff Pulver at his #140 conference at the O2 Indigo. Jeff originally (not that long ago actually so to use the word originally seems a little strange) started the #140conferences in February as a vehicle to capitalise on the Twitter revolution.

Very quickly the theme of the conference has moved on to real time communications, rather than Twitter specifically although Twitter is still mentioned in every other sentence by every speaker.

Sitting here listening to the talks what strikes me is the complete diversity of people appearing on the stage – ranging from international media stars (ie Stephen Fry) the Chief Marketing Officer of Kodak, a farmer, an off license owner, a teacher, and a policeman to name but a few. Big business is here and so is small business

I’m not going to dwell on specific talks, although Stephen Fry interestingly uses the example of the invention of the printing press to compare with what is happening now on the internet with Twitter. I’m sure he pinched it from me because that is what I use for my new starter induction talk at Timico 🙂

Notably Kodak also ran a competition to name a new camera on Twitter. It was a  fast way of running a focus group with a huge number of people.

The biggest take away for me so far is the use of the word “authenticity”.  There is so much rubbish out there on the internet (Twitter, Facebook, blogland, everywhere) that you have to really have something to say to make an impact. Just rehashing other people’s stuff isn’t good enough, although I am always grateful for “retweets”. 

Being ruthless I have on occasion “defriended” people who indulge in uninteresting status updates.  I’m sure people have done the same with me – you have to be able to take the rough with the smooth.

Categories
End User social networking

Virtually there is no escape- parenting via Facebook

I just put one of my kids to bed via Facebook.  He had already been sent up to his room but I could see that he was still online  – almost certainly using the wifi connection on his iPod touch.

The IM conversation went like this:

Tref          oy

Tref          bed!

Joe           ok

Tref         goodnight

Joe          is offline

I know that the cynical amongst you will decry this as poor parenting but pshaw I say. It is modern life – location independent fatherhood.  There is still, however, no replacement for a real cuddle which is dispensed regardless of the age and sensitivities of the offspring.

Categories
Apps Engineer voip

Strictly Come X Factor needs British Talent – bring on the Media Resource Broker

It’s a fair bet that most punters enthusiastically ringing in to cast their votes on popular game shows don’t think about the network capacity problems they are creating! Typical Joe Public eh?

When someone dials in to one of these shows they make use of Media Servers in the telecommunications network. Typically Media Servers are boxes especially designed for a single purpose. There are a number of such types of server used by Telcos (and I count Timico amongst them) for specialist applications such as the aforementioned IVR based voting system and business services such as conference bridges.

The problem is that the kit used for voting is different to the kit used for conference calls and meetings. This means that expensive bits of kit lie idle in a network for much of the time. Conference bridges are used during working hours and TV Game Shows are on in the evenings (apparently 🙂 ). The surges in network demand prompted by game shows also results in sometimes between 10 and 100 times overprovisioning of capacity compared to the average state of affairs which exacerbates the costliness!

This is all about to change – watch out for the virtual network!

On Friday I met with Chris Boulton of NS Technologies at the Celtic Manor Resort in Newport. Chris used to work in the Office of the CTO at Ubiquity Software, a Terry Matthews SIP company that was bought by Avaya couple of years or so ago and has a blue chip heritage in designing advanced IP communications networks infrastructure.

Chis is currently working on the Media Resource Broker. We are all used to the idea of running different applications on a PC or handheld device, or even games on a gaming box. Telecoms networks though have always been built using dedicated kit. The MRB changes this by allowing telcos to build networks that use standard platforms targetable at different applications according to demand at any given time.

So a box that is used as a conference bridge in the day can be used for voting out contestants in the evening. This will not only save huge amounts of money but also result in a flexible and scalable network architecture that can then quickly be applied to other functions, many of which will not even have been thought of yet.

We talk about doing things in the cloud but it is interesting to see that even infrastructure is moving in this direction.

The whole world is moving towards becoming virtualised. I can even see the day when the typical household will have a box under the stairs next to the gas and electricity meter that will be its network processing resource. This will bring with it huge opportunities in business.

It will also of course heighten our reliance on such resources and the Domesday scenario of when it all goes wrong becomes even more of an issue. But there again even that represents an opportunity…

Categories
Apps End User internet social networking

Google wave first thoughts – Grassroots Digitalbritain and the digitally excluded

Had a day or two to play with the wave.  Some of my Facebook friends have already commented that it is no good without others to communicate with.  At this time I have two friends in my wave contacts list :Luc from Google who invited me and Cyberdoyle.

This fits into the category of sad git with no friends.  However Cyberdoyle, who is the most advanced farmer’s wife (for I believe such is she) in the world when it comes to the internet, is showing me the way.  Cyberdoyle is hugely knowledgeable when it comes to Rural Broadband (or lack of) and the Digital Divide.  Martha Lane Fox should recruit her.

Cyberdoyle, ok Chris, started a wave and showed me the way.  Pic below:

Grassroots Digitalbritain wave
Grassroots Digitalbritain wave

There are currently 14 people catching the wave, none of who I know other than Chris. The resolution of the jpeg doesn’t do it justice. However what you are seeing is a multimedia collaboration work in action. This could be a cross departmental business tool, a group of friends planning a party or something online usable by any community anywhere (except where you can’t get broadband!)

This is impressive and I’ll keep you posted on progress with the Grassroots Digitalbritain wave which you might or might not have gleaned is all about a community of people trying to get the internet into their lives.  I get this image of an inner city council estate where the residents are trying to make life better by raising money for a community centre. There is no difference between them and rural communities wanting to access the internet.

Anyway Google Wave – so far so good. Thanks Luc for inviting me and who needs lots of friends when you have Cyberdoyle.

Categories
Business voip

Job vacancy for VoIP network operations engineer – please retweet

I’m looking for a VoIP network engineer to join our expanding VoIP team.  The job entails assisting with the running of our Nortel A2E SIP platform, the development of new services, interoperability testing with vendors and other service providers, 3rd line support and, I’m sure, a plethora of other interesting and challenging tasks as we think of them.

VoIP is an important string to the communications bow these days. Timico is a VoIP operator rather than a White Label service provider reselling soneone else’s proposition. We probably don’t lead with VoIP in a large percentage of deals but the ability to provide VoIP services is becoming an important part of winning corporate Wide Area Network business.

For example it is fairly typical for a company to outsource the management of a few hundred sites’ connectivity to us.  They will then take advantage of the fact that  they now have an MPLS network and run VoIP between sites and to all their homeworkers.

If you want to join a company that is going placesdrop me a line with your CV or take a look at the Timico website.

PS it is always a risk posting a job ad on the blog – I get inundated with calls and emails from recruitment organisations! It is the cheapest way to advertise though.  Please retweet 🙂

Categories
Business social networking

#140conf London discount offer

Anyone interested in going to this conf (see previous post) can get a discount via this link.

Categories
End User internet social networking

Google Wave invite has arrived

Can’t say I’m not excited!

More when I do have something to say:-)

Categories
Business social networking

#140conf London

Just got my ticket to Jeff Pulver’s #140 Characters Conference in London on 17th November.  This was a difficult one because it clashes with LINX67 which is the 15th anniversary meeting of the London Internet Exchange.

The #140 Character Conference has evolved very quickly from being a “twitter” event to what in my mind represents groundbreaking thought leadership in the area of real time internet communications. Having known Jeff for over 10 years I think this is a not to be missed event. Jeff tells me that London is the world capital for thought leadership in this space.

There is an interesting mix of  high profile speakers including Jeffrey Hayzlett (@JeffreyHayzlett) CMO of Kodak, Babs Rangaiah (@babs26) – Vice President, Global Comms Planning, Unilever and Stephen Fry (@stephenfry), celebrity actor and writer.

Check out the website here.

.

Categories
Business voip

SNOM out of the box plug and play

SNOM is a German manufacturer of SIP  telephony handsets and iPBXs. They were an early entrant into the SIP phone market. SNOM software was always good but in the early days their plastic let them down.

I met with the Sales team from SNOM today to take a look at their phones. I am looking at new ranges for the Small and Medium sized Business market.

What I saw was very impressive. The phone was plugged into the Power over Ethernet socket in one of our meeting rooms. I connected to it’s IP address using my laptop, plugged in my SIP credentials and I was making calls.  OK it took me two goes to get the format of the credentials right so that the phone would register but the onboard logs showed me where I had been going wrong and a simple tweak made it work.

I then set up my voicemail alert (the light that comes up on the phone when I have a voicemail) and a busy lamp field for one of the engineers. It took seconds. In those seconds I basically provisioned something that a SMB would regard as a useful telephone key system.

Gone are the days when setting up a phone would have been a complicated affair. Actually our customers don’t need to set up their IP phones – they come preconfigured.    My point is that this was a totally strange phone to that I got working in no time whatsoever without it being preconfigured.  This is a long way from where it was in the early days of the technology and of SNOM.

This is a serious case study of the power of open standards, in this case SIP.  Well done to SNOM.

Categories
Business social networking

#eComm Amsterdam

I am somewhat envious of my friends who made it to eComm in Amsterdam. It looks like a marvelous networking event and akin to the early days of the pulver.com VON conferences.

VON was, before VoIP became mainstream, a great place to network with people involved in emerging technology. eComm looks to have taken over its mantle.  You can check out the website here and catch up with the Twitter stream at #eComm.

In fact I think I’ll stick one in the blog.

Categories
broadband Business internet voip

Digital Britain FTTC Broadband – The Truth

I spent this afternoon at the Muswell Hill telephone exchange! I’d not been into one before and it must be said it felt like walking into an old high school. A pre-war building that echoed to my footsteps…The most noticeable thing walking in was a constant clicking sound. TDM switching still alive and kicking!! Eerie.

The purpose of my visit was to test the FTTC broadband line. I had a gaggle of BT engineers in tow to watch. I don’t think I was the first in but I was certainly an early adopter.

The results were exciting. We used a number of speed test engines and saw between 22Mbps and 42Mbps download speed. There was also a 172Mbps which was clearly an aberration. I’ll not name the website that gave us that one! The BT Wholesale line checker suggested that we should be able to get a speed of 38.5Mbps.

The uplink was a consistent 1.8Mbps or so – we were clearly not running off the 5Meg version.

I performed a number of tests including video streaming and Voice over IP. Both were stunningly successful. I didn’t expect any problems – the VoIP had plenty of bandwidth and was clear as a bell.

For the video I ran a couple of iPlayer sessions in parallel. The full screen performance was great. With hindsight I should have seen how many I could run to determine the maximum – a consumer household simulation.

The photos below show two video streams running plus a full screen shot of a BBC wildlife programme. Excuse the caption – I had some photos of me making VoIP calls over FTTC but they mucked up the formatting of the post so I deleted them.

Few points in finishing off:
The current BT Openreach strategy is to provide the VDSL2 modem for the Communications Provider to hook up to with an Ethernet Router. This should ensure better interoperability with the MSAN – an issue with different routers in the regular ADSL game.

Speeds will get better during the course of the 10 day training period. BT has seen 30 – 35Meg reasonably consistently after this period though there is not enough trial data to yet be able to quote a “typical” speed. It will be dependent on average distance from the exchange.

Note our range of 22 – 42 Mbps was based on being 4 feet from the cabinet – so there is definitely some bedding down to do there.

I make no apologies for the size of the images – they were just screenprints – I resized them but left them unoptimised for the web so if some of them take a little time to load that’s why.

Note also that whilst FTTC broadband is still a trial apparently the local BT shop in Muswell Hill is selling connections as if there was no tomorrow.  Hopefully they are making their customers aware that it is a trial 🙂

two video streams running off BBC iPlayer over FTTC
two video streams running off BBC iPlayer over FTTC

insect screenprint off BBC iPlayer over FTTC

Categories
Business UC video voip

Unified Communications and how it made my day

I’ve just had one of those life enriching experiences. I’m currently looking at back-up and storage options to enhance our own SAAS capabilities. i365, “a Seagate company”, looked as if it would fit the bill so I called them.

As I was calling I realised it was one of the numbers provided by Timico on our VoIP platform and indeed when the Michelle receptionist answered the phone her name appeared on my screen. She transferred me to Sean O’Reilly and his name also came up.

The video then kicked in and we had a video call. Sean was using our own PC Client software and we began exchanging Instant Messages.  Sean is an intensive user of the PC Client because it allows him to keep his hands free to type. His praise of the service was fullsome and it made my day.

This really is the way forward. It was a totally adhoc video call with someone I didn’t know, had never spoken to before but that will be the norm in times to come.

Categories
Business voip

Hosted VoIP shootout at Convergence Summit South

I’m off shooting next week. At least I’m off to a hosted VoIP shootout at Comms Business Magazine’s Hosted Telephony Shootout.  Held at Sandown Park Racecourse on Tuesday 13th and Wednesday 14th this promises to be quite an exciting event.

When I originally said yes to the invite I thought it was just a VoIP demo like every other VoIP demo, of which I have done hundreds. Having just read the spiel (well in advance I hasten to add – you have to go into these things well prepared) I realise now that I am actually demoing the whole set up and provisioning process.

I haven’t really had to do that for a good four years – since we grew big enough to have a team dedicated to this type of thing. However fear not!  It is actually so easy to provision an user on our VoIP platform that I could almost do it blindfold.  Note I am not offering to do that as part of the Shootout.  Dramatic effects are one thing but blindfolds are usually only worn when you are facing a firing squad.

Anyway if you are at the Convergence Summit South next week come and see me set up a couple of VoIP phones and also demoing our online customer portal.

Categories
End User social networking

Ryan Seacrest unfollow

I’m doing a bit of tidying up on twitter. In the early days of twitter I thought it would be a good idea to follow as many people as possible. What a mistake that was! I now get so much rubbish that it makes twitter unusable as a browsing machine.

So now I’m sat on tweetdeck “unfollowing” people with whom I feel I have nothing in common. It’s amazing who I find I am following. I’ve just deleted someone called Ryan Seacrest who has 2,411,465 followers despite only following 124 people himself. I obviously live sheltered life because I have never heard of him! 2,411,464 people clearly have!

Categories
Business social networking

Digital Britain feed on trefor.net

The Digital Britain feed from twitter is yielding some very interesting information. For example people are tweeting about their submissions for the  funding that is available from the Technology Strategy Board.

It is worth watching the feed for a minute or two to get a feel for what is going on in the Digital Britain initiative. If you hover your cursor over the feed it will stop scrolling and thus lets you control the speed.

Categories
End User social networking

twitter follower

When I started to use twitter a little more earnestly I took a look at some other twitterers and determined that there was a pattern in getting lots of followers.  These Tweeters (if that is the right word) were also following lots of people.

So I did the same.  I randomly started to follow people and found that half of them then began to follow me. Of course the downside to this is I get a lot of traffic in my “in tray” with comments from people who I really have no interest in. So much so that it is hardly worth looking at the feed.

I now periodically unfollow people who, after looking their profile, I feel I have nothing in common with. I’m trying to narrow it down to a useful set of “follows”. My criteria are I keep a friend if they are in the UK and look “normal”, in my business space or do seem to have something interesting to say.  There are a lot of people out there spouting rubbish and a lot of “services” that are no use to me – local news alerts in other parts of the world for example.

Spending a little time “unfollowing”  in the early hours this morning I am astounded to come across some accounts that have huge followers.  One, @DigitalRoyalty, had more than a million! Drilling into her profile I found that she was an online PR specialist. Clearly good at her job.

This is a new world. I feel a little like Captain James Cook setting out on his first voyage of exploration.

Categories
Business voip

2009 ITSPA Awards – get yer entries in

The first Annual ITSPA Awards bash last year was a huge success, not least because Timico won the Best Unified Communications provider award!  The event was held in the House of Lords Members Dining Room and had a fantastic turnout. We ended up in a few bars around Westminster and succeeded in not losing the trophy.

This year we are doing the same again and hopefully will have another great turnout.  If you are reading this and are in the VoIP business you should think about entering. There are categories for both Service Providers and equipment/solution vendors, details of which can be found here. This year’s entrants are also going to be subject to expert testing by Epitiro.

The winners will be announced in the House of Commons Strangers Dining Room where the ITSPA Awards will take place on 10th December 2009. I look forward to seeing you there. Come and tap me on the shoulder to say hello.

Categories
Engineer voip

Thus pulls out of VoIP and leaves customers to fend for themselves

Had this link sent to me via the industry grapevine today.  Basically Thus  is closing its “Pipecall” voip service and appears to be leaving customers to their own devices.  This isn’t just a case of people going off and finding an alternative provider.  They need to be able to port their numbers. Typically only BT has porting agreements with absolutely everyone so in this case  Thus’ beleaguered customer base is probably stuck with whatever solution (and pricing) BT might be able to offer them. And it might not be a VoIP solution.

Thus is particularly a special case as the company likely hosted its own numbers on its own interconnect to the BT network.  THUS is not a member of industry trade body ITSPA and does not therefore adhere to the ITSPA Code of Practice in which members endeavour to offer porting to other members.  

The Pipecall user base would almost certainly have had more choice had they been dealing with an ITSPA member company.  Many ITSPA members use wholesale partners to host their numbers and interconnects to what is after all a declining network (ie the PSTN – it doesn’t make sense to invest in “old fashioned” network infrastructure). Thus (not very good pun intended) migration between Communications Providers on a wholesale platform is a lot easier.

As it stands Pipecall customers probably now need help with their comms. If anyone wants to get in touch for advice feel free to contact me  directly. I’ve pasted below the content from the Thus/Demon website on this subject for ease of reading. Oh and by the way Timico is just investing in a major VoIP platform infrastructure upgrade.  Watch this space.  We are in it for the long run.

Why is my account being cancelled?
THUS has made the decision to close the platform which carries the service you are currently using.

Why are you putting an end to the service?
The platform has reached the end of its serviceable life. It is not possible for THUS to effectively maintain it and deliver acceptable levels of reliability, performance and security and as such, the decision has been taken to close it.

What are you putting in place or what are you offering to do with our numbers?
There will not be a directly comparable Voice Over Broadband service available from THUS. See below on how to port your numbers to an alternative provider.

What is being done with my details that are held in your database / system?
These will be deleted.

How do I port my numbers?
Customers wishing to port their numbers should contact BT. If they select an appropriate product from them, BT will port the numbers over themselves when the service goes live.

What will happen to the personalised IVR on my service?
As the service is closed all IVR functionality will be lost. Customers will need to replicate what they had with their preferred new service provider.

What will happen to my stored faxes etc on the control panel?
This functionality will be lost with the service termination.

Will my hardware work with any provider?
We can’t guarantee that it will. However the Voice over Broadband service was built using industry standards, so should your new service also be SIP based, your hardware should still function.

What if I need to collect previous CDR data or invoices post the closure date?
These will be available for 3 months afterwards.

When will the system close?
The system is due to close at the end of September.

I’ve heard about the cease of service but I haven’t received my letter of notice?
The letters were all sent out to our customers registered addresses at the end of August.

While the numbers are being ported, will that cause any downtime to my service?
No. Should your new provider follow the correct procedure there should be no downtime.

Will support still be available after the closure date?
As the service will no longer be operational support will not be available.

I am still within my 12 month contract, will that cease also?
Yes

I am in credit on my account, will that be paid to me in full?
Yes – Please contact Customer Services by email via [email protected] or via telephone on 0845 009 0080 (Contactable between 9am-5:30pm Mon-Fri) so that we can arrange for any outstanding payments to be made to you.

How long does it take to port a number?
You will need to speak to your new provider to find out the timescales.
The minimum lead time is 5 working days but your new provider may take longer.

Categories
Business events internet social networking

#140 characters conference London

I’ve just left a networking event organised by my friend Jeff Pulver to promote his forthcoming #140 characters conference (#140conf )in London.  Scheduled for November 17th/18th the event will take place at the O2 Arena.

This will be the third such do organised by Jeff after the first in New York earlier this year and the forthcoming one in Los Angeles.  What astonished me was that there were more people from London at the New York event than from New York itself and London is considered to be the twitter capital of the world.  Hence the London conference.  LA was second in terms of origin of attendees.  I even met someone from London at the bash who had spoken at the NY event – Kate Arkless Gray or @RadioKate.

The number of attendees at tonight’s event was also impressive.  When I signed up for it two days ago there were 70 or so people registered.  Jeff was expecting a total of 90 but in actual fact he ended up with 190!  There is clearly something happening here. Didn’t realise that Jeff is also an investor in twitter.

Anyway I’ve signed up as part of the cast of characters for the #140 character conference.  In my mind it is definately worth taking a look at attending.  If you don’t know what it is all about just google it or visit http://140conf.com/

Categories
Business voip

Skype Sold

In what must be eBay’s biggest ever sale it looks like the online auctioneer has got out of jail free with Skype which it sold yesterday to a consortium of private investors. The deal valued Skype at $2.75 billion.  eBay gets $1.9 billion cash, a $125 million note and retains a 35% stake in the company.

It wasn’t long after eBay originally paid around $3 billion for Skype that the strategic value of the investment was being questioned. This eventually appeared to be acknowledged by the company with a $900 million write-off. This latest deal will likely now show as a profit on the eBay’s books and considering the hit that markets have had over the last year must be considered to be a serious result.

Skype turned over $551million in 2008 and says it will hit sales of $1Bn by 2011. Other VoIP service providers will be interested in the valuation. Assuming an even growth between now and 2011 this suggests that it will do around $700 million in 2009 which represents a multiplier of 4.14 times sales.

Skype still very much has issues that will need sorting out. It is currently facing a legal battle with its original founders Niklas Zennstrom and Janus Friis over the rights to use the Intellectual Property that underpins the whole service.

The only real option the company has is to strike a deal to continue to have access to the technology. The alternative would be a wholesale change to SIP which would involve a huge global investment and a logistical nightmare when it came to the switchover.

Nevertheless Skype does now look to be a better bet than other high profile VoIP plays such as Vonage who also became embroiled in patent litigation and ended up paying a fortune to wriggle free.

Categories
Business datacentre voip

Discussing VoIP Strategy and Solutions

We were discussing VoIP strategy today.  Timico supplies a mix of hosted VoIP and in-premises equipment based on what is best for the specific customer need. In looking at PBXs it occurred to me that there should be a standard platform that will run anyone’s PBX software just like it is in the PC world.

Then I realised that this is where the world has been for some time now and that platform is actually the PC. With the advent of SIP trunks replacing the need for analogue or ISDN line cards all you need is a PC running a PBX software application plugged into your network somewhere (or at one of our datacentres).

I’m sorry if this is stating the blooming obvious to most of you but the fact is it has crept up on us to the point that most PBXs are now really just PCs and the vendors are trying to exit the hardeware game.  No longer do you need the specialised modules that handle conversion of IP traffic to outmoded devices and services.

The vision that came with SIP when I first started working with the protocol almost ten years ago has finally come to fruition.  You can now buy an off the shelf piece of hardware (ie the PC), run a wide variety of PBXs on it – take your pick, the choice is yours – and choose from hundreds of different handset  types at all sorts of price points and feature sets.

The problem now is that actually at the moment this choice still introduces a level of complexity to the game that will take some time to go away.  It still doesn’t make sense for a service provider such as Timico to offer a huge range of PBXs and handsets to our business customers.

When they go wrong, and this they are certainly going to do, you out there running your businesses and concentrating on what you do best need us to come and fix the problem. Or at least to send a replacement PDQ so that you can get on with life.  Nobody can do this if they have a hundred telephone handsets in their product range.

I’ll keep you posted on my exploration through different handsets and solutions. It is where I started in this game  and is a fun part of the job.

Categories
Engineer internet social networking

Twitter downed by ddos attack

I have to apologise to Dave Ward who manages the firewall at Timico HQ in Newark.  I complained to him that he was blocking me from accessing Twitter and he scurried off to check having denied it all. (it’s not a criminal offence in my book anyway).

I just read that Twitter was this afternoon hit by a distributed denial of service (DDOS) attack which took out the service for a few hours from around 2pm.  Sorry Dave.  Whenever I publish a blog post Wordpress automatically sends a tweet on the subject which in turn updates my Facebook status. What would we do without Twitter eh?

Categories
Business internet net neutrality voip

Net neutrality, Skype and Commissioner Reding

Continuing with the theme of reports I’ve been reading the EuroISPA report that comes across my desk every month. Like it or not when the EC magisterially waves its authoritative hand we do feel the ripples in the UK.

This month in response to a parliamentary question on T-Mobile blocking Skype over broadband networks in Germany, Commissioner Reding, interestingly, referred to the provision of the Universal Directive, namely art. 2(3), whereby National Regulatory Authorities are empowered to intervene by setting minimum quality of service requirements for network transmission services, “as an additional safeguard in instances where competitive forces alone, are not enough to safeguard the openness of the Internet”.

If you’re like me your mind goes blank when you read all this regulatory jargon.  However with this one we need to note that in the pursuit of net neutrality, which as a consumer I’m all for, setting minimum quality of service levels requirements on ISPs is going to cost money. Skype should not be blocked by anyone but neither should ISPs be obliged to prioritise Skype traffic without someone footing the bill.

By the way you can use Skype to your heart’s content on the Timico network though most of our business VoIP customers chose to use our own VoIP service.

Categories
Business ofcom Regs voip

Ofcom today published its annual Communications Market Report

Ofcom today published its annual Communications Market Report. At 334 pages long it is a bit of a read but actually, at least if you are in the industry, it is very much worth ploughing through it.  It usually produces lots of interesting material to comment about so I’m probably going to pick and chose a few subjects dear to my heart over the next few days.

Last year the industry had cause to complain big time regarding Ofcom’s measurement of the growth of the VoIP market. In fact I met with the regulator to discuss this very subject earlier in the summer.

This year the report highlights the increasing popularity of VoIP, with evidence showing a growing awareness and take up of the service. According to the research, the number of UK adults using VoIP in Q1 2009 has risen to 12% and 60% of UK adults claim to know about VoIP.

The report does accept that most UK adults do not use the service citing reasons such as insufficient understanding on how it’s used, quality of service issues and competition from low-priced fixed and mobile telecoms services. However Ofcom stresses that many users are unlikely to realise that they are using VoIP technology, e.g. the BT home hub phone, and therefore usage is likely to be higher than the report suggests.

The reports also highlights a decline in the total number of UK fixed lines which is attributed to greater availability of alternative forms of communication including VoIP. The use of VoIP was also one reason attributed to the growth in business voice call volumes by 2.1% in 2008 to 89.1 billion minutes.

It is clear from the report that Ofcom are still unable to obtain genuine statistics of VoIP take-up from their current market research but at least it is progress over last year.

More when the day job allows.

Categories
Business social networking

Last post for a week but twitter updates will keep coming

I’m off on rugby tour to South Africa tomorrow so no blog posts until Thursday 2nd April at the very earliest. Not only would I not trust myself with a laptop on tour but I won’t actually have much time to write as we have a very busy schedule.

That isn’t to say though that the blog will be inactive.  On in the sidebar to the right of this post you will see a stream of tweets that will keep people posted re my progress.  Provided there is mobile phone coverage, and I can’t always be sure of that out in the wild, I will keep the updates coming including how I get on in the two matches we are playing.

You might also, if you are going to be watching the Lions v South Africa second test at Loftus Veersfeld on Saturday, keep your eyes open for me in the crowd.  Thanks to all those who have wished me well on this trip and I look forward to telling you all about it in person at some stage this summer.

I’ll post some pics on Facebook when I get back.

Categories
Business ofcom voip

Ofcom market research

Had an interesting meeting with the Ofcom market research team.  This is the team responsible for the Annual Communications Market Report which is a must read if you are in our game.

The meeting was arranged by Ofcom’s Chris Rowsell because the VoIP service provider  industry, via trade body ITSPA, had expressed concern that the VoIP content of last year’s report showed a decline in consumer use of the technology.  This was not the actual experience of the ITSPA membership so this year we wanted to try and help make sure that the research that was conducted was more accurate.

After the meeting I did come away with a certain degree of sympathy for Ofcom.  It is very difficult to come up with an easy definition for VoIP that can be understood by the general public so that accurate research can be conducted. 

It didn’t really help that some of the example service providers used by Ofcom in the research questionnaire were of services that no one in the room had ever heard of. If industry experts could not answer what chance Joe Public?

Another interesting part of the mix is that the only bit of the Annual Report that Ofcom is required to cover under statute is the TV market. This means that the mobile/fixed line telephony/internet bit is optional and the regulator is only interested in covering bits that might affect the legislative decision making process. So consumer VoIP is of interest to them but not business VoIP.

As a Business to Business VoIP provider Timico, along with most ITSPs in the UK is only interested in the business market numbers. This is somewhat disappointing to the industry which is left without a particularly accurate metric of its size.

We left the meeting with a some positive actions. Ofcom is quite happy to take on board suggestions from ITSPA as to how the research can be improved and although there isn’t much time this year to get it done, this is something we will take onboard. Secondly, in the absence of their own data, Ofcom appears to be willing to publish the numbers collected by ITSPA member and Communications Consultancy Illume which gathers basic industry subscriber numbers on a quarterly basis.

Hopefully we will be able to help improve  the VoIP aspect of the report this year.