Categories
Apps Business Cloud mobile apps storage backup & dr

When automatic backups work

bread_smallI’ve been having some problems with the “Gallery” app on my Samsung Galaxy S4. Actually I wasn’t sure whether it was the app or the hardware that was giving me the problem. Sometimes a photo would come out as a 1GB file (ish) and sometimes when copying files from the phone to the PC the process would stall and I’d get “file format not recognised” or some simlar message.

The problem happened to me again last week and it prompted me to change the SD card to rule out that as the cause. In the process of doing so I lost a few photos I had taken that morning. Not a big deal really though this problem did result in the loss of some photos and videos I took of the kids on the first day of the Ashes series at Trent Bridge so it was something worth sorting out.

Yesterday we had a family day out at Skegness and last night I noted that the pics I had taken had been automatically uploaded to Google+. Cool. I went on Google+ to share the photos with the wider family. To my very pleasant surprise the photos I’d taken the other morning but had lost were on Google+.

That’s what I call a result.  The loaf of bread, if you’re wondering, is one of the lost photos. It was baked by my very talented wife Anne and didn’t last very long at all:).

Note that the instant upload function on Google+ works far better since I got my fast FTTC connection. The upload is the difference. I don’t know whether that photo would have uploaded quickly enough with my old ADSL connection.

Categories
Business Cloud datacentre social networking

First #bloggade a big success

We held the first #bloggade at the Timico datacentre in Newark yesterday. A bloggade is as you may know the collective noun for a group of bloggers.

This first event was highly successful covering a range of blog related subjects:

1 The type of infrastructure used to host blogs (led by Timico hosting tech guru Michael Green) followrd by a guided tour of the Tiico NOC and datacenre.
2 A lengthy discussion on Search Engine Optimisation for your blog conducted by @phil_kelsey of Spiral Media and @mattdrussell of WebbHostingBuzz.
3 A general discussion about plug ins and which ones worked for people.

There was a great level of audience participation and a definite interest in holding another event, sometime in the run up to Christmas perhaps.

For a bit of fun we decided to have a go and see if we could get #bloggade to trend on twitter. Despite our intensive efforts it didn’t seem to be working. Then one of the bloggers suggested that if we tweeted that members of the currently in the news boy band “One Direction” had turned uo for #bloggade it might go viral. We did this and at the latest count have had a grand total of two retweets from (pre-pubescent?) OD fans. 🙂

Gotta say I’d never heard of em before this week!!!

Big thanks to all who came especially @mattdrussell whose original idea this was together with @phil_kelsey @jangles and @AndrewGrill for their major contributions.

All in all considering we organised this from scratch to execution in 4 weeks I have to say it was a great success.

Catch ya later.

PS this post was typed by thumb on my Galaxy s4 en route to a customer meeting in London.  I’d be amazed if the formatting is spot on – I’ll make any necessary adjustments when I get back to laptop land.

Categories
Business events internet peering

Joint Lonap/ISPA bash

Lonap and ISPA are having a bit of a bash in September. If you are a member of either org or not a member and but in the internet industry and potentially a member, we want to see you there.

It’s on 24th September at the Phoenix Artist Club in London. Check out the details here.

Categories
Business spam

Louis Vuitton spam

Just emptied around 1,600 spam comments – good ole Akismet. Lots of it is for Louis Vuitton stuff.

I’ve never thought about buying anything from Louis Vuitton. Paying more than twenty quid for any sort of bag seems excessive to me. I was in a taxi in London on Friday and we passed the Louis Vuitton store. The driver said that apparently they just spent £60m on a shop refit! Shows how much profit there is in handbags.

Just took a look at their site – they do a lovely line in men’s clutch bags from £590 though you can pay a lot more. It’s not about the money though is it? 🙂

Categories
broadband Business datacentre

Calling OnLincolnshire businesses #godigital2013 opportunity to visit the cloud

an original picture of a cloudSuperfast broadband Lincolnshire – can your business afford to be without?

If you are a business in Lincolnshire you might well have noticed the noise that was created back in March with the announcement of the Superfast Broadband contract with BT. Well network rollout has been moving along and there is soon going to come a time when some of you will have to decide what to do with your shiny new broadband connection.

On Thursday 26th September Timico is holding an event at our Newark datacentre. A datacentre is basically where all the internet action happens. The types of service that you will access as a  business using your superfast broadband are all “manufactured” in one. You might have heard of the term “cloud” in respect of accessing online services. Well the Newark datacentre is part of the cloud.

The Timico event registration starts at 4.30 and will have three seminars/workshops covering

  1. what you can do with the datacentre/cloud,
  2. taking advantage of your superfast broadband with emerging phone technology (inc hands on demos)
  3. what you can do with online marketing and social media.

We will finish at 7.15. If you are a business about to get superfast broadband for the first time, attending this event will be time well spent at the end of your business day. It isn’t restricted to Lincolnshire businesses. Anyone can come.

To register your interest you can drop an email to [email protected] or get in touch with [email protected]. Sandra runs our business “centre of excellence” and is a top source of information in this space.

The Timico datacentre is at the Brunel Business Park, in Newark. Bit more spiel here.

Superfast broadband Lincolnshire – how will your business use it?

Categories
Business online safety spam

spam blocking strategies

Trefor DaviesI am pretty aggressive in protecting my gmail account from unwanted email. The Timico mail is beyond redemption after years of attending trade shows although my strategy of signing up as The Reverend or Lord Trefor Davies seems to be working. Any mail or phone calls I get for one of those titles gets shoved straight in the bin.

The main problem I have with my trefor.net/gmail account is people wanting to sell me SEO or web development services. Often these emails come with elaborate messaging in the footer telling me that this is absolutely not spam and that they provide an unsubscribe function. However they usually can’t be bothered to find out my name and address the email as Hi. On this basis I tell Google that they are spammers. It gives me pleasure.

I’ve started to add similar emails to my block list on my Microsoft Exchange account. This morning someone I have never heard of from a company I have never heard from invited me to hook up on LinkedIn. I ignored it. This afternoon that same person has sent me a generic mailer addressed to “Hi”. If he went to the effort of looking me up on LinkedIn he might as well have gone that extra step and added my name into the email!

Ciao baby…

Categories
Business Regs surveillance & privacy

Huppert hero but turkey stuffed

image

Last night at the annual ISPA Awards, Julian Huppert MP (with me in photo) was crowned Internet Hero. Julian has done a fantastic job putting across common sense arguments in debates that affect the internet industry. Notably he was a voice of reason in the noise surrounding the Draft Communications Data Bill (snooper’s charter) that was killed off by Deputy PM & Lib Dem leader Nick Clegg. Julian also spoke out against the Digital Economy Act that was outrageously introduced in the dying days of the last Labour government.

The internet villain award went to Turkish PM Recep Erdogan. He didn’t respond to an invitation to attend the awards but I guess he was probably busy on the night. RE is amongst other things a big fan of surveillance and internet filtering. The Turkish Embassy was unavailable for comment. We should pop round sometime and drop off the award which will look really good in their Embassy reception. I presume they have a glass case for these things.

Categories
broadband broken gear Business

Broadband speed bits or bytes, no bones broken, just the advertising agency

Broadband speed bits or bytes – ISP PRs gets it wrong

I just lurve it when I see technical cockups in advertising & pr blurb from technical companies selling technical products – broadband sped bits or bytes.

It happened in this blog post ostensibly written by TalkTalk CTO  Clive Dorsman.
Now it’s BTs turn. On page 8 of today’s Times their half page advert tells us that with Infinity for business you will be downloading a big 200Mb file in less than half a minute. That’s because Infinity is “as much as 6 times faster” than the UK average broadband speed which the BBC told us in March of this year is 12Mbps. So a 72Mbps broadand service can download a 200Mb file in under half a minute. By my calcs it should take less than 3 seconds, ok a bit more if you chuck in some packet overhead.

If I were BT I’d get a new advertising agency. This one’s rubbish. Even if you accept that very few people get the max advertised “up to” speed of “Infinity” broadband it would not be unreasonable to say “(up to) less than 5 seconds”.

You can check out our broadband here. According to BT it’s a lot faster than theirs 🙂 Broadband is broadband is broadband, right? Wrong.

Photo is of the BT ad. Serendipity eh. I only read a hard copy paper about once a year. I’m only doing so today cos I’m en route to Laandan on a rare trip without my laptop. ISPA council, AGM & awards. Wish us luck:)

Update 6/7/2014 This subject is getting almost boring as I periodically meet people who get their broadband speed bits or bytes mixed up. When I point out the error of their ways they shrug it off. However to us purists it does matter 🙂

image

This blog post comes to you courtesy of the Samsung Galaxy S4 and the excellent WordPress for Android app.

Categories
Business fun stuff ofcom

Smart SEO makes a difference – NewNet wholesale comms provider

Web presence makes a huge difference to your business these days. You need to be on the front page of Google search rankings or you ain’t on the web.

I’m not saying we are up there for every search term we would like – that’s work in progress. However NewNet, our wholesale business is very much getting it right.

Check out the two screenshots below. The first is the top of the page showing the results for the “wholesale comms provider” search term. NewNet comes top for both paid for and organic. The other organic results on that page are mostly BT and then Ofcom. The second just shows you the rest of the screen. Nice.

google rankings wholesale comms provider

wholesale2

 

Categories
broadband Business internet Regs

Rural broadband roll out slips by 2 years – National Audit Office #BDUK

Rural broadband roll out schedule slips

The National Audit Office Last Week spilled the beans that the rural broadband roll out schedule for the BDUK funded superfast broadband project was going to slip 2 years to 2017.

This is not good news. It’s not good news for the rural communities that desperately need faster internet access and it’s not good news for the government which has repeatedly reaffirmed its commitment that the UK would have the “best superfast broadband network in Europe by 2015”.

For those of us involved with this BDUK rollout it has been clear for some time that a 2015 completion was not achievable. Lincolnshire, which was one of the earlier counties to place its contract with BT already has a delivery completion date that ends in March 2016. Counties that are later in the contract placement cycle should expect to see 2017 on their schedules.

The slippages look to me to be down to a combination of red tape and resource. Red tape everywhere you look at it and resource constraints at BT. I’m told that Lincolnshire’s BDUK contract with BT slipped by 3 months as it got close to placement because BT couldn’t assign enough staff to the project (this could quite possibly have been because the delays caused by the red tape had knock on effects from elsewhere in the rollout pipeline).

The other comment made by the NAO relates to the fact that BT’s contribution to the pot would appear to currently be only 23% of the total as opposed to the matched investment that was trumpeted before this project started. Both BT and DCMS have vociferously denied that BT will come up short saying that not all of the projects have been committed to yet.

My own sources tell me that BT has seen a lower take up of superfast broadband in Cornwall than it had planned. This has allegedly affected the ROI model and consequently the amount of money that BT deems sensible to throw into the pot for subsequent rural rollouts.

You do need to look at this in two ways. Firstly the “Cornwall” model only worked in the first place because the EU funding brought the time to recoup BT’s investment down to 13 years (or so I’m told). A lower take up would push this time out further. You might take the view that 13+ years is a very long time to see a return on investment nowadays. However you might also think that this is a long term infrastructure investment for which BT will reap the benefits for decades to come and what difference does a year or two here and there make.

It would also appear from the NAO website that in June 2013, the government revised its target, and now aims to secure delivery of the rural broadband programme by December 2016, as well as 95 per cent superfast coverage by 2017. I missed that one. They kept it very quiet. The last time I heard was that they weren’t officially allowing County Councils to place contracts that extended beyond 1015 because of the need to have spent the funding by then but that they were giving an unofficial wink that it would be ok for them to do so.

I refer you to a post what I wrote1 in November 2011 saying there wasn’t much confidence in the industry that the government target (best superfast broadband in Europe by 2015) was in any way achievable.

The object here is not to gloat. In fact I’m not sure what the object is. Perhaps I’ll finish with some observations.

Firstly nobody should underestimate the importance of the UK having a fantastic broadband network. The competitiveness of UK PLC in the 21st century depends on it. This applies to both rural and urban areas. I’m pretty certain that the political classes understand this.

The red tape associated with dealing with any public source of funding is very thick and difficult to cut through. It is so in order to protect the hard earned (and seemingly easily taken from us) money that we hand over to the taxman from being ill spent.

Governments and the permanent administrative staff who toil on our behalf do not have a good track record in spending this money wisely when major projects are concerned. Who expects the HS2 high speed rail project to come in on budget? Certainly not the Mayor of London.

I don’t have the answer when it comes to red tape.

It has seemed for some time now that what is being done with the BDUK rollout is handing back a monopoly to BT. Realistically there is no one else in the game. Does it matter as long as the network gets rolled out? Some of this is down to the environment established by BDUK. Again we have to remember that the government does have a duty of care to ensure that the cash is wisely spent. Part of this is ensuring that critical national infrastructure, as is the broadband network, is in safe hands. In this case “safe hands” has been interpreted to mean “big network operator” which seems therefore to have locked everyone but BT out of the game.

It may well be that the economics of the countryside mean there is only room for one infrastructure supplier. There is healthy competition between BT and Virgin in more populated areas. There is now definitely no competition in rural areas.

I would like you to consider the following points for discussion:

The government splits off the rural bits of the Openreach network. BT can keep the bits that compete with Virgin.

This network is run in the same way as Network Rail. Perhaps its management could be periodically put out to tender.

The government (us) funds a complete fibre rollout to all communities (Fibre to the Premises or FTTP) covered by this network.

The money for this comes from the scrapping of the HS2 project which sounds as if it could be hugely more expensive than is currently budgeted and in many people’s view a waste of time.

The fact that we were never going to achieve a 2015 date for “the best superfast broadband network in Europe” is almost a moot point. You can understand why politicians like to make statements that puts them in a good light. Although the will was still there I think they realised early on that it was a mistake so make this statement as the focus changed to “what constitutes the best superfast broadband network” together with some b”!!5&*t about putting together a scorecard to measure it. I haven’t heard anything about the scorecard in some time.

None of the political bluster really matters. At the end of the day the only sensible objective is for the UK to have a complete fibre to the premises network and to have this sooner rather than later. We can’t use traditional business case benefit methodologies to find out if this makes sense. I’m sure that this is how they worked out the ROI for HS2. Nobody really understands what benefits will accrue from a universal fibre network. This therefore requires a leap of faith on the part of the government and unfortunately this is a risk they are unlikely to take.

I realise that handing part of a private company back to what would effectively be public ownership sounds counter intuitive. People have criticised BT’s costs. Whatever people say about BT’s cost and overhead base it is difficult to imagine a scenario where a publicly owned company without a profit motive would do better.  BT does actually maintain that its cost per metre benchmarks very well against similar networks in other countries and I wouldn’t want to argue the point.

It could be a bullet we should bite. Service provision could be provided by BT, Virgin, Timico or any other ISP who cared to do the business. It would just be a matter of buying wholesale bandwidth off the new company and sending out a router. It would provide for a properly competitive market.

Government intervention is the only way this is going to happen and would have the added benefit of consigning the utterly pathetic 2Mbps Universal Service Obligation (or whatever it is called these days) to the recycle bin.

Discuss.

1 Some of my writing has been influenced by the plays of Mr Ernest Wise.

Categories
Business Cloud hosting

Meet Tom Moores – expert in cloud and hosting

tom mooresTom Moores is a new starter at Timico. He is a market specialist in cloud hosting and part of a wave of investment we are making in this space. It’s a pleasure to meet people who are driven to succeed and I look forward to working with Tom.

You will notice that Tom is holding the Network Operations guitar. Every now and again when I have a visitor to my office I take a picture of them with the guitar. Usually they can’t play it.

Tom can play the guitar. Looks like he is putting some soul into that song:)

People buy from people.

Welcome aboard Tom 🙂

Categories
Business dns internet

Nominet Non-Exec elections & trouble at mill

cookies_thumbEmail from Nominet today concerning their forthcoming AGM & non-exec elections. Nice little earner if the £30k mentioned by one of the candidates in his Election Statement is right. You do have to put in 26 days a year though which is not an insignificant amount of time to be out of your own business.

I was prompted to look at the candidates because Nominet took the step of recommending two Non-Execs out of the four that have applied (for two slots). Guaranteed to make you dig deeper. I don’t bother voting at this type of election as I have no strong views on any of the candidates – let others have their say. The exception was for Seb Lahtinen who I seconded a year or two ago.

When you read the Election Statements you begin to realise why Nominet has specifically backed the two existing Non-Execs standing for re-election. One of the others is being sued by Nominet and CEO Lesley Cowley. Trouble at mill or what?

I’m not getting involved but read the statements here.

PS thumbnail pic is cookies – domain names/websites/cookies – geddit?

Categories
Business nuisance calls and messages Regs

ICO Annual Report and nuisance calls from 08432890049

ICOThe Information Commissioners Office has 355 staff. Hadn’t realised it was such a big outfit. When you think about it with the world moving online and with so much information about us being kept in so many places the ICO has a huge brief. Also the ICO website has been changed from .gov to .org to emphasise its independence.

I know this because I’ve just come from the ICO’s Annual Review at Central Hall in Westminster. Being on the ICO’s Tech Reference Panel and all that!

A lot of meeting was just the presentation of statistics. Did you know that over the past year more than 225,000 people called the ICO’s helpline? Well you do now. There are some big growth areas such as SPAM calls and texts. It’s good to see that the ICO is starting to bare its teeth when it comes to this kind of stuff. We have seen the first two lots of fines (called civil monetary penalties for some reason) to the value of £225k imposed on pest cold callers. These people are just the lowest of the low.

I’ve started to report incidents of spam calls to my own phone – coincidentally got one this morning from 08432890049. I have duly reported it here. If all of us report it every time we get a spam call or text we can at least contribute towards nailing the ones in the UK. The overseas call centres are unfortunately beyond the reach of the ICO. I’ve just started to get rude with them.

You can look at the report yourself here. In line with the ICO’s new green policy the only hard copies available are the ones required to be kept by Parliament. Now there’s a very telling message in itself.

I will leave you with a fact that was related by Commissioner Christopher Graham. The ICO is currently looking at online privacy Ts & Cs. I got the impression that they are looking to try and come up with recommendations for a set of rules that would provide adequate privacy protection for people signing up for new products and services online and who just tick a box to accept conditions imposed. Did you know that if you added up every set of T’s and C’s you accept in this way it would take 77 days if you had to actually read it all? Well now you do 🙂

Categories
Business net neutrality Regs

Orange accused of blocking YouTube

Tweet from ISPreview caught my eye this morning on the subject of Orange allegedly blocking YouTube as part of its parental control service. The post goes on to tell us that this was apparently “an isolated incident”.

Without going in to the specific ins and outs of the Orange scenario which you can read over at ISPreview I guess that the point is when you start applying blocks on specific types of website you are going to block sites that you hadn’t meant to. The www is too complex for any filtering software to block “perfectly” (in the absence of a better turn of phrase). One wonders how many owners of websites there are out there wondering why their traffic levels have dropped.

If I were you I’d bookmark that ISPreview post so that next time you hear an MP call for blocking websites you can point them in the right direction. Note this is very different to the IWF list blocking which targets specific illegal websites.

Categories
Business mobile connectivity

Competitive mobile advertising – 3

On the tube heading to a LONAP board meeting.  This ad stared me in the face & had to take a snap with my trusty sgs4.

It reinforces the head start that EE have in the 4G game. Really wondering what niche 3 will find. Obv here they are pushing unlimited data but that is an expensive feature to lead with.

Only a short post. Ciao.

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Categories
Business media online safety

Maria Miller ISP Safety Summit

PortcullisThere’s been a lot in the news about the Government’s Safety Summit where a number of consumer  ISPs and online entities (such as Google) have been asked to attend a meeting to discuss how they can do more to prevent people accessing illegal online child abuse material.

Sometimes when this kind of news hits our screens I don’t bother to comment. It seems like every man and bonzo gets their word in.

It is worth however emphasising a point made this morning by The Today Programme on BBC Radio4 which was that there are two issues here. One is accessing illegal child abuse material and the other is preventing children accessing legal pornography.

Access to illegal online child abuse material is totally wrong and the ISP industry already works to stop accidental access to this stuff via the Internet Watch Foundation which produces a list of sites to be blocked. Most of these sites reside outside the UK and really it needs a concerted global Government effort to take them down. They should discuss it at this week’s G8 Leaders’ Summit.

Consumer ISPs have measures in place to block access to these sites where they are known. However the nature of the internet being what it is all that these measures do is to prevent someone accidentally landing on an illegal page. The determined sicko will easily find a way around the blocks. Interesting to note the BBC report that the Government has actually cut funding in the area of online child protection (CEOP).

There may be a discussion to be had with Google and other search engines (are there any others?) re how they themselves prevent illegal material coming up in search results but it seems to me that the real issue here is how we identify the sites so that they can be included in the IWF list and ultimately taken down.

The issue of how to prevent kids accessing porn is totally separate.

Categories
Business mobile apps

Apps and SMBs – a Microsoft experiment with Joshfire

A few weeks ago I wrote a slightly disparaging post in response to a mailshot I had received from Microsoft. The tone of the post was why has Microsoft sent me an email that turned out to disappoint. Had they got their marketing totally wrong?  A business that spends a huge amount of money on marketing?

Later that day I got an email from Ally Wickham at Microsoft. She introduced herself as a Senior Audience Marketing Manager at Microsoft and the orchestrator of the email campaign. I called Ally and we had a good chat about what she had been trying to achieve which was to understand where apps are going in business, particularly small business. I felt this to be an interesting enough and valid subject and offered her the opportunity of writing a guest post. Seemed fair.

Here’s the post:

Categories
Business fun stuff surveillance & privacy

ISPA Internet Hero and Villain Finalists

Normally I like to add value to a news item if I am going to comment on it.  I see so many scraper websites that pick up my stuff you wonder what they get out of it.

I have just sat down to comment on the press release from ISPA announcing the internet Hero and Villain finalists for this year’s ISPA Awards. I found however that ISPA had already put across  much of what I might have said. I have therefore reproduced it below in its entirety with links to where you can buy tickets for the Awards on 11th July.

I will say that as one of those with a vote for these awards it is always easy to find candidates for heroes but not so for the villain. Actually that isn’t right. There are plenty of MPs that we could line up with very little understanding for how the internet works but with their own objectives in controlling it. I’m speaking personally here and not on behalf of ISPA but we have to be careful how we approach the subject of internet regulation in the UK. We need to work with MPs to help make things better in a sensible way without shooting from the hip in an emotion filled gunfight.

The winners will be announced on the night of the awards and you can read the ISPA release below. There are some great “goodies” and some shocking “baddies” taken, the internet being the global entity that it is, from around the world.

ISPA release:

Categories
Business Cloud hosting

Meet Colin Bell – Director of Hosting and Cloud Services

Colin Bell of TimicoNine days ago one of our customers dropped me an email saying he had read in the London financial news vehicle City AM about our appointment of Colin Bell as Director of Hosting and Cloud services. “Seems like a high level good recruit!” was his specific comment.

That customer, as the customer always is of course, right. Colin’s pedigree is as EMEA Sales Director for Rackspace and subsequently as Managing Director of business-critical managed hosting provider NetBenefit.

It’s really important if you want to succeed in business to be one of the best in your market. That means you have to have top people. It’s a joy to work with Colin and clearly he is already making an impact if customers are sending me emails patting us on the back.

Other than to say it’s nice to know we are able to attract more top talent into the business I’m not going to gush on any more about this. You will be able to see the effects of his appointment in the months and years ahead (on our march to global domination nyahahahahahahahaaaaa).

I will say that Colin likes motorbikes and keeps bees. People do business with people, not automatons. Drop me a line if you want to meet Colin or buy some hosting services (or a copy of my book:) ). Copy of press release here.

Ciao…

Categories
Business online safety piracy

School connectivity and filtering – google translate

Trefor Davies thumbnail pictureDropped the kids off at school today. I don’t normally do it. It’s out of my way and gets in the way of my early morning swimming regime. It’s the last GCSE so it was only fair that the run in would be comfortable. Let the lad get in the zone.

I mentioned that last night I had sent their headmaster an email. This of course naturally sets off the alarms bells but I explained that I am planning a talk on connectivity trends to a room full of headmasters and school IT staff and thought it would be a good idea to chat to a horse’s mouth. Get my drift.

The car heaved a sigh of relief and someone mentioned the fact that the school had added Google translate to their list of blocked sites. The kids were somewhat puzzled at this and thought it might be to stop them cheating with their French translation homework.

I then explained that it was almost certainly because Google translate could act as a proxy to bypass their school filter. They didn’t know this. Oops. It was also mentioned that it took the school 5 days to realise that FIFA13 was out and to block that.

It goes to show that the whole blocking and filtering game is one of a constant war of attrition. It’s too late for the kids to use Google translate now, not that I want to encourage such things (get yer dictionary out). However you can bet your booties that someone in school will have another way around it, expellable offence or not.

To finish off on a different note a school’s connectivity need is changing. These days pupils need to use video conferencing suites to access lessons given by specialist teachers on other sites, in some schools sixth formers get given iPads for use in lessons and at breaks etc etc. These all add up to the need for more bandwidth, just like it is at home and in the office. Gimme a bell. I can help;)

Categories
Business media

The changing entry level job market

My oldest offspring Tom yesterday joined the ranks of the employed. He is working as a traffic announcer on BBC Radio Oxford. It’s what he has wanted to do since he was 15. Not announce the traffic on BBC Oxford. Work in the radio business.

The trigger point came when he went on a school trip to the Lincolnshire Show. The BBC tent had a competition for kids to do a sports commentary. He won. He was hooked. I was in London at the time. He rang me up and told me he was no longer interested in becoming a vet but instead was going to do a degree in media studies and go to work for the BBC. The idea of having a media luvvie as a son took a bit of getting used to although it did have the side benefit in that he lost interest in keeping hamsters, gerbils and rabbits that were a pain to look after.

So since the age of 15 Tom has spent all his waking hours working in radio. He had various shows on Lincoln local community radio station Siren FM and helped out at BBC Radio Lincolnshire where at the age of 18 he broadcast his own 1 hour show on yoof matters in which he interviewed Feargal Sharkey about music piracy.  At Warwick University  all his free time, and there was a lot of it (History & Politics), was spent working on media projects.  Working with uni radio station RaW FM  he won a number of National Student Radio Awards.

Tom has lived and breathed radio for six years and his hard work has now earned him the reward of a first step on the ladder in the real world. I am a proud dad.

Next up. I am on the Industrial Panel of Bangor University School of Engineering.

Categories
Business voip

VoIP for small businesses market seems to be on the move

Trefor Davies thumbnail pictureJust been on my periodic stroll round the business. You know how it goes. Checking up on everyone. Making sure backs are bent, brows sweaty and I can hear the scratching of quill pens telling me they are all scribbling away working hard.

We give some of the staff telephones and computers because some of our customers expect it. These staff are then able to relate to what the customer is talking about and you never know, maybe get the deal. The business needs to move on.

Being serious about it one of the areas that has been a real success and seen real growth of late is in VoIP for small businesses.

Categories
Business Cloud internet online safety piracy scams

Should we regulate the cloud?

Today I am at a CIO event in London discussing the topic “Too important to be regulated and too important to be left alone” (Forbes) – Should we regulate the cloud?

You could extend this question to encompass the whole internet. Really there is no difference between the internet and the cloud.

When you think about it, as the whole world drags its living and breathing self into the cloud, it is natural that we should expect laws that exist on terra firma to apply to the cloud. There is no reason why they should not. What is illegal on earth should also be illegal in the heavens. The notion of being robbed or assaulted is just as unattractive in cyberspace as it is in the high street.

It is reasonable therefore that regulations should apply.

Categories
Business mobile connectivity

Garage forecourts – oh how they suffer without adequate connectivity

What can you write about a garage forecourt? They aren’t particularly attractive places, stuck as they usually are, at the side of busy main roads with lots of cars rushing by. Their canopies can be useful for keeping you dry when filling up in the winter though look out if it is windy and the rain gets horizontal.

Inside the goods in the shop are expensive but I guess that is how most of the profits are made and I don’t really begrudge them that. Occasionally I will buy a lottery ticket though I seldom have even a single number come up. It’s a mug’s game. Some people pin their hopes on winning. You see them buying ten quids worth in one go. One ticket/ten tickets. it makes no difference.

Usually these days a garage is the only place  where you can buy coal or logs. These items take up a fair bit of space which garages normally have going spare.  It’s a lot cheaper to go to the coal merchant but that does require foresight and planning. I could also get it delivered but that would require a coal bunker which we ain’t got.

Garages these days can be a source of excellent coffee. Coffee Nation guarantees a good cuppa at just the right temperature to drink straight away. I normally have to let my tea cool down a bit if I’m making it myself. I would think the temperature bit from machine made coffee comes from a paranoia about being sued by people scalded by carelessness with their hot drink. An American export.

You might be wondering where all this is going. It’s reasonable. To wonder. But I haven’t finished rambling yet.

Garages often have carwashes attached to the side of them, usually just after the place you pull in for air and water. It’s been some years since I used one of these carwashes. I use a hand carwash staffed by hard working Eastern Europeans. They do  a much better job that is worth paying the little bit extra that it costs.

And finally our first child was born on a Boxing Day. The following day the only place open that could sell me flowers was a garage. They were starting to show their age but the woman in the garage picked out the best from the whole shop and made me a beautiful bouquet for very little money.

The attached PDF forecourt magazine is a page out of this month’s edition of Forecourt Trader. I have a very eclectic taste in reading material. Have a read. It’s all about problems garages face when their phone lines go down. Timico has lots of customers in the garage forecourt game (I’m talking hundreds if not thousands of retails sites). The broadband service that runs over the copper phone line is crucial to retail businesses because it carries their credit card transaction data. When the broadband goes down the garage is going to have big problems, as the article shows.

Our retail customers can get around this with a mobile backup solution. It’s called Mobile Access Management and runs over 3G within the same secure MPLS environment as the fixed line connection. If you own retail sites where the broadband line is mission critical you should be talking to us.

Read the Murco case study here.

Categories
Business UC voip

We are the champions :)

We are the champions. Yay. Last night Timico together with VoIP infrastructure partners Genband triumphed winning the Global Telecoms Business Award for Innovation. In the telecoms world this doesn’t come any better. Folk had flown in from all over the world although because everyone was in a penguin suit the only way you could tell was from their faces. Had everyone been wearing national costume it would have been interesting:)

The event took place at the Park Lane Hotel. If you’ve never been it’s worth a visit. Terrific venue, especially when you win. Champagne corks popped and a wonderful time was had by all.

Our award was for our Unified Communications Solution / mobility for business. This is our SIP service with Android and iPhone clients. If you haven’t tried it it is definitely worth a go. More details here.

The only downside to last night was that they didn’t give you time to do a speech. However because I can write what I like on this blog I thought I’d do it here instead:

It is a great honour to receive this Award on behalf of Timico in front of such a large and distinguished audience. I’m not going to say much but there are a few thank yous I do need to make. First of all thanks to all the staff at Timico. Couldn’t have done it without you and I’m just sorry that it isn’t practical  for everyone to be here up on the stage and to drink Genband’s champagne in this lovely art deco ballroom.

Then of course there are Genband themselves whose technology has made it all possible and who are great supporters of the trefor.net Xmas bash every year (12th Dec 2013 – make a note in your diaries now). I’m really pleased to be here with David Hiscock the Genband VP for EMEA who is a very good guy.

Next up are mum and dad and my Aunty Mair who has been in hospital but is hopefully now on the full road to recovery. Thanks mum and dad for everything you have done for me. Looking for ward to seeing you in the summer.

I also promised the kids I’d give them a mention so hello to Tom, Hannah, Joe and John. Don’t stay up too late now and make sure you do your homework.

And finally I can’t come up on this stage without saving the biggest thank you of all to my wife Anne who has had to put up with me for 25 years come this August. This trophy is for you although I’m sorry we can’t keep it on the mantelpiece because it will have to go with all the other silverware in the display cabinet in reception in Newark.

None of it is really silver but I’m sure you know what I mean. It’s all high quality crystalware or perspex or some similar material that looks very nice when lit up on display. It is getting quite crammed mind but hey. We don’t want to stop winning awards do we?

I think that’s it. I’ve covered everyone. Oh no and thanks to Global Telecoms Business for being such a great publication and for putting on this wonderful evening. This award makes all the hard work and effort worthwhile.

So thanks again and hope to see you all next year.”

There we go. That would have been my speech. Short and sweet eh? The photo below is of me (on the right) with David Hiscock (left) was taken by Debbie Rowe of Global Telecoms Business. If you click on it you get another photo showing Debbie herself taking the photo of me and Dave.

Timico cha cha cha.

tref & dave hiscock

Categories
Business mobile connectivity UC

Working from home

It can be a joy to work at home. The sun filters through the canopy of sycamore trees that line the garden above the beech hedge. A gentle breeze occasionally nudges the conservatory doors, opened wide to take advantage of the absolute delight that is the peak of the British spring. Fresh garden smells mingle with happy birdsong.

It is natural on a day like this to want to work in comfortable clothing and my rugby shorts and very old Mitel VoIP tshirt fit the bill. Wouldn’t fit in with the office but that is ok. I’m at home this morning.

I’m off after lunch to Laandan to the Global Telecoms Business Awards where we are finalists with Genband in the Innovation category. It’s all about mobility. I have my Timico mobile VoIP client running on my Samsung Galaxy S4 on one side of the desk and a high quality business handset one the other. It is plugged in to one of the two Cat5 ports in the conservatory. I have Cat5 in all the rooms downstairs though I rarely use them other than to plug in a phone.

homework setupWhen my phone rings I normally answer the desktop handset. However the beauty of having the mobile client is that I can wander off to make a cup of tea in the kitchen and if the phone rings I answer it on the mobile instead of having to rush back to the conservatory.

I also use the mobile client when I’m out and about. It genuinely is useful, especially when I’m roaming overseas. The hotel (garret – cat swinging will cause injury to both parties) I’m staying at in town has free wifi. I’ll be able to use my work extension there and I’m pretty sure that the Park Lane Hotel where the bash is tonight also has free wifi though I doubt I will be able to hear the phone ring amongst all the noise of champagne cork popping and celebrations. You know what it’s like.

That’s all for now. Gotta go. Things to do & penguin suit to dig out.

Categories
Business internet

Paid for advertorials and links

Interesting to see this warning from Google re accepting paid for advertorials and links on a website. I must get at least one unsolicited email a week from marketing agencies looking at link building for their clients. The going rate can be as high as £150 a link. I don’t accept such requests. My last suggestion of £10k for a placed advertorial elicited no reply strangely enough.

The other type of unsolicited email I get is from marketing agencies offering to improve my own SEO performance. This type of email usually comes with a detailed footnote explaining that their email is not spam and that they follow all the guidelines about making it easy to unsubscribe etc. As often as not I still mark them as spam. They only come in to my trefor.net email address which is at the moment relatively clutter free.

Fortunately this blog gets linked to from many sources and whilst I’m sure there are lots of things I could do to increase the traffic I’ve got other things I can be doing with my time.

Ciao

Categories
4g Business mobile connectivity ofcom

Analysis of who bought what in the Ofcom 4G spectrum auction #O2 #BT #merger

google_campus_thumbThe 4G spectrum auction results were announced back in February. Five telcos won spectrum: Telefonica O2, Vodafone, EE, 3 and BT. MLL Telecom and HKT (UK) Company lost out. Before looking at the merits of each deal it is worth understanding the pros and cons of each spectrum band.

Two bands were up for grabs: 800MHz and 2,600MHz or 2.6GHz. 60MHz was available in the 800MHz band and 185MHz in the 2.6GHz band. There was therefore more capacity available and in bigger blocks at the higher frequency than in the lower. The data throughput that can be achieved in a mobile network is proportional to the amount of spectrum you can throw at it.

The higher frequencies are potentially more valuable from a network capacity perspective than the lower. Where there is a 35MHz block available you can also decide whether to use the whole block to offer a faster service to fewer people or to divide it into smaller packages and serve more subscribers with lower speeds. 45Mbps versus 15Mbs say (my guess).

The downside for the higher speed spectrum is that it has poorer in building penetration and a lower  reach and is therefore not as useful for providing a fixed line broadband replacement service as the lower 800MHz band.

One lot in the 800MHz band was designated by Ofcom as being saddled with a coverage obligation with a requirement to reach 98% of the population with a 2Mbps service by 2017.

Before rural dwellers get excited it is worth noting that the coverage obligation states that “a minimum download speed of 2Mbps should be available with 90% confidence in 98% of houses (residential properties) covered by the mobile broadband service when the network is lightly loaded. Lightly loaded is defined by Ofcom as a “single user demanding service within the serving cell, and the surrounding cells of the network are loaded to a light level (by which we mean the common channels only are transmitting at 22% of the maximum cell power)”.

In my mind that means that 2Mbps is the absolute maximum anyone will get under the coverage obligation. If this was introduced to support the government’s 2Mbps for all pledge then look out for weasel words galore when that number is not achieved by “the end of this parliament”.

Next let’s look at who bought what.

Winning bidder Spectrum won Base price
Everything Everywhere Ltd 2 x 5 MHz of 800 MHz and
2 x 35 MHz of 2.6 GHz
£588,876,000
Hutchison 3G UK Ltd 2 x 5 MHz of 800 MHz £225,000,000
Niche Spectrum Ventures Ltd (a subsidiary of BT Group plc) 2 x 15 MHz of 2.6 GHz and
1 x 20 MHz of 2.6 GHz (unpaired)
£186,476,000
Telefónica UK Ltd 2 x 10 MHz of 800 MHz
(coverage obligation lot)
£550,000,000
Vodafone Ltd 2 x 10 MHz of 800 MHz,
2 x 20 MHz of 2.6 GHz and
1 x 25 MHz of 2.6 GHz (unpaired)
£790,761,000
Total £2,341,113,000

 

Vodafone

At £790 million Vodafone spent the most dosh in the auction and came away with the best spread of spectrum with 20MHz of the 800MHZ and 65MHz of the 2.6GHz spectra. Basically roughly a third of what was available. This should give them the most optimal flexibility to provide a mix of in town and rural services. Vodafone, which is sharing infrastructure with O2 under a venture known as Cornerstone Telecommunications Infrastructure Ltd has like O2 stated a goal of hitting the 98% population coverage before 2016.

EE

The next biggest spender at £589 million was EE bringing it 70MHz of the 2.6GHz spectrum and the “minimum buy” of 10MHz from the 800MHz band. EE is already offering 4G services in the 1.800MHz band so whilst its 800MHz holding may be a little light the company still has a good spread of spectrum.

EEs head start in this game also adds an additional competitive dimension to the whole business.

O2

The O2 spectrum allocation is an interesting one. Paying £550 million for the 20MHz coverage obligation lot in the 800MHz spectrum it has paid more for this band than either EE or 3 if we use the reserve price of £225 million paid by 3 as a benchmark. It isn’t as simple as that but without spending days analysing the finer points of the auction it serves a purpose as a rough guide.

O2 is obliged to cover 98% of subscribers by 2017. In my mind this is something they will have been wanting to achieve in any case so the “obligation” is unlikely to be a particular burden. The relatively high cost of the spectrum combined with what I imagine to be a higher cost of serving rural districts might raise an eyebrow but I am not party to O2’s infrastructure cost model and plan.

What is potentially more likely to be an issue for O2 is the absence of a holding in the 2.6GHz band. O2 may be pinning its hopes on being given future permission to use its 2,100 MHz spectrum holding or there may be a clue in the recent announcement that BT will be working with O2 to provide the backbone network for O2s 4G services. Having the high capacity backbone is fine but not particularly necessary if you don’t have the spectrum capacity to drive traffic.

Hutchinson 3G UK Ltd

There isn’t that much to say about 3 really. The company was guaranteed some spectrum in the Ofcom process. It paid the reserve price of £225 million for the smallest allocation of all the networks. 3 is currently by far the smallest mobile operator in the UK ignoring the fact that BT seems likely to re-enter the market and one wonders what the long term plans are likely to be. Will they change their name to 4? 🙂

BT

BT’s acquisition of 2.6GHz spectrum at £186 million represented by far the lowest cost per meg and so on that basis the incumbent fixed line operator seems to have got the best value out of the auction.

However the obvious spectrum for BT to have gone for would have been in the 800MHz range, assuming its intention is to use 4G to improve its broadband penetration to rural areas. This would be consistent with BT’s increasingly monopolistic position in the “final third” of the country as seems to be suggested in the awarding of Government BDUK contracts.

I don’t have any insight into their plans but when people look back with the benefit of hindsight at some event or other they often say “of course it was obvious”.

If we look at the BT and O2 positions in respect of spectrum it would seem obvious that both parties should share their respective spectra. I wouldn’t rule out some kind of re-convergence of the twain/merger bearing in mind that BT sold off O2 at some stage in the medium term past.

O2 has just offloaded its fixed broadband business to Sky. BT is getting back into mobile. O2 owner Telefonica is a Spanish company and therefore likely to be suffering from the woes of the Spanish economy. BT could buy O2! Pure speculation but makes sense to me.

That’s it as far as an analysis of who bought what in the 4G spectrum auction. A bit overdue but sometimes these things benefit from digesting the information for a little while before rushing to gain first mover/publisher advantage in the SEO stakes. In the meantime developments have allowed me to add an additional dimension to the analysis.

I doubt we will have to wait much long to find out where this whole space is going. You can read up about my thoughts on time to market here.

28/9/13 update – comparison of O2, EE and Vodafone 4G networks in London

Categories
Apps Business mobile apps spam

Slightly disappointing email from Microsoft :) #joshfire

Just had a slightly disappointing junk email from Microsoft. I don’t normally bother opening this “legitimate spam” that pushes a company’s products but the subject line for this one was “Proud partners of the 2013 British & Irish Lions tour to Australia”.

You might guess where my thinking was here. Maybe it was a free draw for a trip to Australia for the Lions Tour. I’m in I thought, clicked and downloaded the pictures. The disappointment came when I read the following:

“Your First Windows 8 app in minutes

Joshfire is an online tool that Microsoft have partnered with to enable you to create a free and simpler than ever Windows 8 app for your business. Simply select a template, then add your existing sources of online content – Flickr for photos, YouTube for videos, blogs, social feeds and so on.

Even better, for the next 6 weeks Joshfire is free. And what’s more, if you’re one of the first 250 to create an app with Joshfire, we will give you a lovely Microsoft British & Irish Lions commemorative toy. ”

Am I alone in thinking that the Microsoft marketing is somewhat off the mark here? A there can’t be that many people developing apps for Windows 8 and B is a lovely commemorative toy the right incentive?

Well as I write this I’m changing my tune from contemptuous disappointment to idle nay vague curiosity so that I can see what it’s all about. After all I do have a Windows 8 PC and a Nokia Lumia 920 Windows 8 phone. I just clicked on the “Create your first Windows 8 app” link. Oops. Got the following screen:

joshfireMy vague curiosity changed back to a disinterested disappointment. No lovely commemorative toy for me eh? Also ah well! I will make it on another Lions tour some day. I went to South Africa on the last one with the Commons and Lords Rugby Club. Had a great time.

Ciao baby.

Categories
4g Business mobile connectivity ofcom

The 4G race to market in the UK – the heavy rollers are in town and the stakes are high

EE4GIt’s the middle of May. The 4G auctions were in February. We are all waiting with bated breath for announcements of service rollouts. Last time I looked was when I was preparing for my 4G talks at Convergence Summit North. The word on the web was “summer”. No specifics. In fact the O2 website said summer but I’m not sure that Vodafone even said that.

Now I’m writing a 4G update for Comms Business and thought I’d take another look. O2 has removed the reference to a summer availability but has not offered an alternative. I suspect that this means Christmas which is the big payout time for mobile networks. The Vodafone website just says “later this year”.

I guess this isn’t likely to come as a surprise. A 4G network rollout will be a lot of work and cost a lot of money so I guess there is a scenario that O2 and Voda will be pacing their investment.

There is a race on here though. I hear EE already have around 330,000 subscribers and say they are targeting 1 million by the end of the year. If O2 and Voda don’t get their act together that will mean EE will be ahead of them to the tune of 1 million customers, higher spending customers, by the year end.

Personally I don’t think 330,000 is a particularly good result for EE considering they have had the market to themselves for over six months even though their ARPUs might be good. Also the EE marketing appears to me to be less than optimal.  I recently spoke to an EE reseller who said that the product strategy wasn’t particularly joined up. The company apparently sells to consumers through EE, small businesses through Orange and larger businesses through TMobile1 with three different hardware portfolios and different sets of pricing.  If I were EE that is one thing I’d be looking to sort out.

In fairness EE will have the same coverage rollout issues as being faced by the other mobile operators so there will only have been a limited segment of the market available to them in that first six months. Word is that EE will have reached 80 towns by the end of June. By the end of April that number was 62 covering 50% of the population.

According to the Ofcom Communications Market Report 2012 in 2011 there were 82 million mobile connections. Assuming the number is still the same today that would suggest that around 0.8% of the available market (330k/41m) is on EE 4G after 6 months. I guess the next six months are going to be crucial in the race. EE will have had a year’s head start on the others, assuming my Christmas guess is right. If they can sort out the marketing then if I were EE I’d be disappointed with only a million subs by the end of the year.

If I were O2 and Vodafone I’d be stepping up the pace of their own 4G rollout. The two operators are jointly building out the network, ultimately to 18,500 cell sites and according to the Vodafone blog splitting the work 50/50. It would be interesting to see how their respective rollouts are doing. Who is going to get there first in the partnership? If they are doing half the work each presumably they will be announcing the service at the same time. The timing of these announcements is therefore likely to be quite critical. Get there first and presumably get the marketing advantage. Get there second and you can tailor your own pricing and packaging competitively knowing what the other guy is offering. Get there at the same time and risk accusations of a cartel.

Whatever happens it looks like I will have to wait until Christmas before I get a 4G connection – my phone is with O2 and my laptop with Vodafone. At least I’ll know what to put in my letter to Santa.

1It may be the other way round re TMob & Orange marketing.

28/9/13 update – comparison of O2, EE and Vodafone 4G networks in London