UK regulatory posts

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ISP traffic management policies

By: Trefor Davies | Wednesday, 22 October, 2014

An overview of consumer ISP traffic management policies ISP traffic management in which some types of traffic may be prioritised over others has been the subject of an ongoing debate. This is particularly the case amongst the Internet Telephony Service Provider (ITSP) communities but also elsewhere. NetNeutrality is the issue (look it up) and is extensively covered on this...

Businesssecuritysurveillance & privacyvoip

Why are the Major Telcos Afraid of encrypted voip?

By: Peter Cox | Wednesday, 8 October, 2014

A significant disconnect exists between the reality of today’s IP communications and the security concerns and needs of the customer (read encrypted voip). welcomes VoIP Week guest contributor Peter Cox, UM Labs Ltd. Founder and CEO. One of UM Labs’ long-standing customers is using our product to provide encrypted VoIP connections from remote users (mostly home workers) and...


Emergency Calls and VoIP

By: Peter Farmer | Tuesday, 7 October, 2014

Emergency Calls and VoIP have always been a contentious issue, but the need for ever increasingly innovative and cheaper ways of communicating means the tensions are getting worse than ever. Despite what many of you may think, Regulatory Affairs is fun. Bear with me for a second. This isn’t quite like a train spotter defending a book of carriage numbers...

Bad StuffBusinessofcomscamssecurityvoip

VoIP Fraud — Technological Conventionality Achieved

By: Colin Duffy | Monday, 6 October, 2014

VoIP has reached the mainstream. We know because the fraudsters are coming after us. welcomes VoIP Week guest contributor Colin Duffy, CEO of Voipfone and ITSPA Council member. VoIP merges two of the largest industries in the world: Telecommunications ($5.0 trillion) and the Internet ($4.2 trillion). It is big business. Estimates of VoIP market size vary, though they...

End Usernet neutrality

Namecheap promotes Net Neutrality in USA

By: Trefor Davies | Tuesday, 2 September, 2014

Namecheap Net Neutrality video simplifies the message to the man in the street. Net Neutrality as a subject could provide enough posts for a stand alone blog. Probably does somewhere. There are certainly enough posts on the subject on this site including this recent one from Pete Farmer. Was chatting to Matt Russell of  hosting and domain name co...

End UserinternetLegalnet neutrality

Consumer Rights and Net Neutrality

By: Peter Farmer | Monday, 1 September, 2014

Consumer Rights is a far less toxic term than Net Neutrality. I’ve previously written for Trefor.Net on the subject of Net Neutrality and what it means to members of the VoIP community. And I think it’s high time for an update, but this time considering consumer rights. After a promising start the European Union went off the rails, passing...

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The ethics of non geographic numbers and information, connection and/or signposting services

By: Peter Farmer | Friday, 8 August, 2014

Information, Connection and/or Sign Posting Services (known as “ICSS”, subtly different from the topical ISIS, though many will put them into a similar “scourge” pigeon hole) at their core are simply a number translation service on non geographic numbers overlaid with advertising. The idea is that ICSS providers make it easy for you to locate the phone number you...

End UserRegsspam

Electoral register online makes opt in to open register default

By: Trefor Davies | Monday, 4 August, 2014

Electoral register online makes opt in to open register default – they are trying to make money out of spammers I have just finished filling in my  details for the electoral register online.  I don’t know why I have had to do this. Kid3 has also had to but Wife1 and Kid2 have not. Wossthatallabout? The bumpf they sent says...

End UserLegalMobileofcomRegs

What is a Mobile Number?

By: Peter Farmer | Monday, 14 July, 2014

What is a mobile number – bet you thought you knew! Seems like a simple question doesn’t it? You would be surprised how many people will answer “07”. Just like some schoolgirls on a bus I overheard once, this presumption can have costly consequences. 070 is designated as Personal Numbering – the old follow me services now largely overtaken by...

Bad StuffbroadbandEnd Userfun stuffLegalNetpiracy

Geo Restriction Means a Pirate’s Life for Me…

By: James Blessing | Friday, 11 July, 2014

Accessing the whole of creation…what is available in my “region” of it, that is. A regular contributor to, we are as always pleased to present insight from James Blessing, the current Chair of the Internet Service Providers Association (ISPA) UK. Once upon a time in the west, a man sat and contemplated the state of the world and...

Bad StuffbroadbandBusinessNetofcom

…Superfast Broadband That

By: Gary M Hough | Tuesday, 8 July, 2014

In moving into a world of affordable cloud-based services and versatile mobile devices, the way in which we consume Internet access and connectivity will rely on ISPs that can provide a solid, consistently fast and reliable service. once again welcomes Zen Internet and ISPA Council Member Gary Hough to the page. Superfast Broadband This…, the first part of Gary’s “Broadband Week” post, ran...


Ofcom to Cut Openreach Prices: Will it Increase Fibre Broadband Take-up?

By: Julia Kukiewicz | Tuesday, 8 July, 2014

Openreach’s wholesale prices to drop dramatically, but will it make a difference in fibre broadband adoption? welcomes guest contributor Julia Kukiewicz, Editor of, a consumer site focused on UK broadband (among many others). Later this year Ofcom will force Openreach to radically cut the wholesale cost of installing a fibre line, from £50 to £11. The regulator...


Fruity Simulation

By: Kory Kessel | Tuesday, 17 June, 2014

Watching the World Cup matches over the weekend I was struck not for the first time by the lightning-quick tendency on the part of the players to flop to the turf at the slightest contact with a member of the opposing team. “That guy’s elbow touched my arm. I am gravely injured and in need of a Free Kick!”...


So Long 084 and 087 (and Thanks for All the Fish)!

By: Alex Kinch | Wednesday, 4 June, 2014 welcomes guest contributor Alex Kinch, Founder and CEO of Ziron. The game is finally up for many ‘rip-off’ 084 and 087 numbers. Thanks to the EU’s Consumer Rights Directive – and the corresponding UK legislation (The Consumer Contracts (Information, Cancellation and Additional Payments) Regulations 2013), as of 13-June-2014 customers will not pay more than the “basic rate” when calling...

End Userfun stuffnet neutralityRegstravel

Connected Like a Peasant

By: Marcos Campos | Wednesday, 28 May, 2014

On a recent trip to France, I spent a day and a half in Chartres. I toured the cathedral there. I think there are strong similarities between the way we relate to technology today and the way people once related to technology in medieval Europe. This applies to emerging technologies, such as augmented reality and issues of net neutrality....

Regssurveillance & privacy

Privacy International versus GCHQ on PRISM

By: Peter Farmer | Tuesday, 27 May, 2014

Since I last commented on the Edward Snowden affair, the inevitable has happened: the issues exposed have been raised in a judicial body in the United Kingdom. Privacy International, a charity that campaigns to protect citizens’ privacy, has filed a case against the Foreign Secretary and GCHQ for the snooping alleged in the Snowden files (for those interested, the...

broadbandEngineernet neutralityvoip

VoIP not working over your broadband connection? We may have the explanation.

By: Trefor Davies | Monday, 19 May, 2014

VoIP over broadband not working? It may be the router. Routers provided by some major ISPs are preventing their customers from using VOIP services such as Skype. For some time now members of the Internet Telephony Service Providers Association have been keeping a list of routers through which VoIP doesn’t appear to work. The routers themselves include functionality or elements of...

net neutralityvoip

The Smoking Rooms of Net Neutrality

By: Dan Winfield | Thursday, 8 May, 2014 welcomes VoIP Week contributor Dan Winfield, Co-Founder and CEO of Voxhub and 2014 ITSPA Council member. Net neutrality is a hot topic amongst those in the VoIP industry and something all VoIP providers have had to deal with in one form or another, usually looming its head in the land of large network providers and mobile networks. Did you know, though,...

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Net Neutrality and Telephony

By: Rob Pickering | Thursday, 8 May, 2014

Net neutrality and VoIP telephony – thorny issues the industry needs to negotiate welcomes “VoIP Week” contributor Rob Pickering, CEO of ipcortex. Most folks who work in the VoIP industry have at some point been subject to a casual horror story from a new acquaintance about evil VoIP and how they tried it once and that it nearly...

BusinessEnd UserofcomRegsvoip

A VoIP Spring

By: Peter Farmer | Thursday, 8 May, 2014

A regular contributor, Peter Farmer is the Commercial and Regulatory Manager at Gamma, as well as an ITSPA Council member and Chair of ITSPA Regulatory Committee.  We are pleased to present his “VoIP Week” post. So, Trefor asked me to approach an article for “VoIP Week” from a commercial perspective as opposed to regulatory…. took me a while, but sunstroked approaching...


VoIP and Emergency Services – Location, Location, Location…

By: Ray Bellis | Wednesday, 7 May, 2014 welcomes VoIP Week guest contributor Ray Bellis, Senior Researcher at


Scottish Independence

By: Peter Farmer | Monday, 5 May, 2014

The debate on the subject Scottish independence rolls on, and I don’t really have a personal view other than that the peoples’ right to self determination should be upheld and respected, however I am thinking  about the ramifications right now as I train back from Glasgow. We presently live with different rates regimes and other devolved affairs running networks between England and Scotland,...

Bad StuffEnd Userfun stuffMobileofcomRegsscams

An Open Letter to Olaf Swantee, CEO of EE

By: Peter Farmer | Friday, 18 April, 2014

Hi Olaf. I hope you don’t mind the informal start to my letter as, after all, your company’s recent one to me regarding an increase in the price for my package from EE was as equally informal (I’ve popped a copy of it in the gallery below, though I’m sure you already know all about it). Before I start, I will admit that...

broadbandEnd Userofcom

Fit Broadband Policy

By: Lindsey Annison | Friday, 11 April, 2014

Is broadband fit for purpose, writes Lindsey Annison Some years ago a few of us touted the notion that broadband could become an election issue on the next hustings. And it sort of did, although not to the extent that many of us at grassroots without a connection would have liked. It triggered some hastily written speeches for Party...

Regssurveillance & privacy

European Court Rules European Data Retention Directive Unlawful

By: Peter Farmer | Tuesday, 8 April, 2014

STOP PRESS Judgment was handed down today in a long running campaign brought by Digital Rights Ireland against the European Data Retention Directive* (transposed into domestic law in The Data Retention (EC Directive) Regulations 2009). In short, the European Court of Justice has overturned the Directive, saying “ entails a wide-ranging and particularly serious interference with the fundamental rights...

internetmobile connectivitynet neutralityofcomRegs

Net Neutrality update

By: Peter Farmer | Sunday, 6 April, 2014

Regular readers will remember my piece for Trefor.Net last September, where I defined what the average VoIP telco wants from an open internet. I know this article had a readership of at least one, because I saw someone brandishing a print out in Ofcom. Yay me! Anyway, things have moved on. We had Ed Richards, Ofcom’s CEO, saying they...

Businesssurveillance & privacy

Telegraph totty – politics and page impressions

By: Trefor Davies | Friday, 4 April, 2014

Websites that carry adverts are typically paid based in terms of £/$/E1 per 1k page impressions. The more visitors the more page impressions and the longer you can keep them on site browsing through different articles the better. It’s all about dosh. If you look at any particular post you see many inducements to stay in the site. “Related...

broadbandEnd Userinternetnet neutrality

My Bandwidth is Precious (GET OFF IT!) — or — Autoplay Angst

By: Lindsey Annison | Thursday, 3 April, 2014

Bandwidth usage of streaming video from in page ads uses up data bundle for those people with low data caps on their service – such as satellite based broadband Oh joy. I keep falling over sites that autoplay videos, and some — I’m looking at you, Facebook — do not appear to have a simple option to switch off this, er..uh,...

End Userfun stuffnuisance calls and messagesofcomonline safetyRegssocial networking


By: Peter Farmer | Sunday, 30 March, 2014

I’m not a lawyer. This is something of which I am proud. Nor am I a chartered accountant, this is something of which I am equally proud. People that are in Regulatory Affairs (telecoms or otherwise) often individually present a real Heinz 57 of backgrounds, abilities and skills. As far as I am aware, no-one leaves school thinking “I want to be...

Businessnet neutralityofcompiracyRegs

The Copyright Enforcement Enigma

By: Peter Farmer | Saturday, 8 March, 2014

When I was on a panel at the Eight Parliament and Internet Conference last year, I was approached afterwards by an academic – Monica Horten. We had a chat about a few things regulatory (notably ITSPA’s work in the field of Net Neutrality) and she mentioned she had written a book on copyright, called the Copyright Enforcement Enigma. I...

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