Categories
Engineer UC voip

Belgacom rolls out VoIP core using Sonus Networks

Interesting to see that Belgacom ICS , the fourth largest wholesale voice provider in the world, has completely changed over to a VoIP core using Sonus Networks kit. The project, which migrated the equivalent of more than 10,000 E1 TDM and SIP trunks, took only 15 months.

There will be massive cost savings for Belgacom here. Often the business case for this type of migration is justifiable on purely the savings in electricity used to run the old and inefficient TDM switch gear.

In the UK we have the BT 21Century Network but I am not aware that BT has yet undertaken an activity on the same scale as Belgacom. Certainly it has put off migration of exchanges until 2020.

Coincidentally I recently had Sonus in for a chat to look at their new Session Border Controller. Check out the post here.

Categories
Business voip

ITSPA event just two weeks to go #VoIP #polycom #microsoft

It’s only two weeks to the Internet Telephony Service Providers’ Association (ITSPA) Summer Forum due to take place on Tuesday 13th July at the Polycom offices, Old Broad Street, London.

These events, chaired by yours truly, have become “must attend” occasions for ITSPs in the UK. On this occasion we have a Keynote Speech from Microsoft, an update from BT Openreach on their NGN VoIP plans, a talk from Polycom and a panel discussion on “Wholesale “VoIP. There is also an update from Matt Townend from Illume on the “State of the Union” in the VoIP market.

The wholesale panel has representation from the leading wholesalers in this space: Gamma, Magrathea, BT IP Exchange and X-Connect.

If you want to come there are still some places left though these things usually sell out nearer to the day so you need to be quick. Email [email protected] for more info.

Categories
Business voip

Sonus Networks SBCs and the South of France

It either makes me feel old or says how long I’ve been in the VoIP business when I say that I first met the founder of Sonus Networks, Ruben Gruber at a Pulver.com Executive Retreat in the South of France in 1998. I don’t think they even had a product at that time.

Sonus was Ruben Gruber’s 13th startup. 11 of these companies either floated or were sold privately and the two that didn’t make it were absorbed into the parent. That was an impressive record. 

Categories
Business voip

#VoIP SNOM #SIP and the Football #WorldCup

When I first started looking at SNOM phones, perhaps 9 years ago, they were not very impressive. The handset was easy to knock off its cradle and the voice was tinny.

The phone firmware was impressive and the fact that SNOM was a very early runner in the SIP market is to their great credit.  SNOM is an entrepreneurial business.

The fact that SNOM is still around is also hugely to their credit and their handsets have come on in dramatic leaps and bounds. The quality of the plastics has improved and their expertise in software still comes clearly to the fore.

Categories
Business voip

GenBand set to rock and roll with Nortel acquisition

Next up in the guest stitched up to play the guitar in front of a totally uncritical audience is Jason Dackins of GenBand. Up until a few months ago I had never heard of Genband.  Now they are about to become one of my most important strategic partners as they acquire the Nortel carrier division, CVAS.

GenBand is being financed by One Equity Partners (JP Morgan) and is putting together what I believe will be a major force in the carrier VoIP market.  Other assets in the stable include the Session Border Controller NexTone. 

I was happy to entertain them and little did they know that they would be entertaining us.  Jason is playing Yviva Espana (I think).

Jason Dackins of Genband plays Yviva Espana for the Timico NetOps department
Jason Dackins of Genband plays Yviva Espana for the Timico NetOps department
Categories
Business ofcom Regs voip

Ofcom’s unwillingness to enforce porting regulations – guest blog post

Louise Lancaster is a communications lawyer specialising in interconnect, regulation and public affairs. Having qualified as a solicitor in 1994, Louise held a variety of legal, regulatory and public policy roles in the telecoms industry before forming Ayres End Consulting in 2003. She now provides commercial, strategic and compliance advice to communications providers and trade associations. Her website is at http://www.ayres-end.com/.

It is widely accepted that the routing of calls to ported numbers in the UK is based on an antiquated process. Calls to ported numbers are required to route via the original Range Holder, and then onward to the current service provider (rather than being directly routed to the current SP). To achieve this, the Range Holder and the new service provider must engage in drawn out negotiations to agree conveyance charges and routing plans. These typically take six months to a year, but can take longer.

If I wish to change my service provider I will not want the move to be delayed by an inability to port my number. But

Categories
Business ofcom voip

ITSPA Workshop notes – HD Voice and Launch of the VoIP Directory

On Tuesday in London I chaired a technical workshop focussing on High Definition Voice. The event, run by the Internet Telephony Service Providers Association (ITSPA), was generously sponsored by Cisco and Broadsoft and who also provided some working demos together with ITSPA member YeaLink.

Around 40 or so people from the industry held a very informative discussion. Clearly the vendor community is getting there with support for HD voice. The service provider world has yet to catch up really and in particular the connections to the PSTN are not by and large there yet.

Categories
Business internet social networking

Online instant poll results for #leadersdebate Guardian Times and Telegraph

Interesting to flit round the various online poll results for some of the newspapers, taken 15 minutes after the end of the debate:

                                        Guardian         Telegraph           Times

Gordon Brown                28.5%           16%                        15%

Nick Clegg                        62.1%            38%                     59.9%

David Cameron                 9.4%           47%                       25.1%

I think I will wait for an independent poll –  the above are somewhat partisan.

Interesting to watch technology in action though.  I followed the debate on line with SkyNews and with Twitter.

Categories
Engineer internet voip

The BT Real Time Quality of Service Proposition

Coming down the broadband pipe this year to a telephone exchange near you is BT’s Real Time QoS product. QoS might not be of interest to your everyday surfer. It does however have the potential to revolutionise the User Experience when using the internet with better control of voice and gaming quality.

What is QoS?
Quality of Service (QoS) in a network is usually the term used to describe the process whereby certain types of network traffic are prioritised above others. QoS is typically required in a network where time-critical applications are being supported. In most cases this means Voice over IP or video but can be applied to financial transactions and gaming (to improve the experience). There isn’t a definitive list. By and large if you design a network with enough capacity to accommodate your bandwidth needs you don’t have to implement QoS.

In practical terms, where ADSL is concerned, this usually means providing a dedicated broadband connection for

Categories
Business ofcom voip

Freshtel leaves Tesco in lurch

Tesco has been using Freshtel as the underlying provider of its VoIP service. Unfortunately the Australian VoIP company announced in March that it was closing its UK operations – something to do with an operating loss of $1.25m.

Tesco service is now apparently scheduled to be shut down on the 27th April. Nobody knows how many customers are affected but the Tesco was aggressively marketing the service for some considerable time so it could be quite a few.

The biggest problem is that Freshtel, being an Australian company and moreover  not being an ITSPA (Internet Telephony Service Providers Association) member, did not have any porting arrangements with anyone in the UK. Ofcom are looking into it but time is short.

I understand that Tesco is talking to both Virgin Media and Cable and Wireless to try and find a solution.  If one of them already hosts the Freshtel number range that could be an easy way out.

The situation is however further complicated by the fact that Tesco not only used low cost equipment at the customer premises but it is also locked to the Tesco service so that changing the VoIP service information for a new service provider is not easy or straightforward.

The whole subject of number portability is still an issue in the UK. Large service providers (BT, C&W et al) have no incentive to make it easy.  They are the likely losers in the portability game.

Although on the face of it these service providers do say that they are willing to engage with other ITSPs in the interest of the customer the reality is that as large organisations they are a) staffed by teams of lawyers who have their jobs/reputations/companies to protect and b) often reluctant to deal with very small organisations who could go bust at any time and leave them with liabilites. These are actually quite understandable problems for large companies.

Dealing with a member of ITSPA notionally does mean that porting to other companies should be relatively easy but it is still early days and the system is not yet necessarily smooth. ITSPA has been campaigning for a standard porting contract to be made available for everyone in the industry to use.  This almost certainly won’t interest the big boys but it could at least make setting up porting arrangents generally easier for everyone else. I’ll report back as I see progress being made here.

Categories
End User internet security social networking

Facebook messages bringing a link to a website with a virus – look out

Just seen a wall post on Facebook from a friend warning of a virus being sent out from his account.  Next minute I got a Direct Message from him with a link in it. Fortunately I had just seen his warning and was able to delete it. 

This is going to be a problem I can see. I wonder what can be done about it?

Categories
End User voip

Bang Bang you’re alive VoIP shootout

In case anyone is interested we are doing a VoIP shootout at Comms Business’ Convergence Summit North in Manchester tomorrow. This is a high speed high pressure job where you turn up, plug your kit in and expect it to work first time making phone calls.

It’s actually quite good fun, if somewhat pressure filled – the last time they did it two out of six contestants didn’t manage to get a call up and running. 

Anyone interested in watching should turn up at 14.45.  You will need to be quick on the draw to get a good seat.  Details can be found here.

Note it’s quite unusual to get a VoIP installation that doesn’t go fairly smoothly these days. Service Providers have got their act together, especially when it comes to understanding which bits of kit (routers, firewalls etc) can cause problems.  There is always the exception to the rule of course but as long as the installer knows what he is doing it is rarely anything that can’t be sorted.

Categories
End User voip

Bang Bang you're alive VoIP shootout

In case anyone is interested we are doing a VoIP shootout at Comms Business’ Convergence Summit North in Manchester tomorrow. This is a high speed high pressure job where you turn up, plug your kit in and expect it to work first time making phone calls.

It’s actually quite good fun, if somewhat pressure filled – the last time they did it two out of six contestants didn’t manage to get a call up and running. 

Anyone interested in watching should turn up at 14.45.  You will need to be quick on the draw to get a good seat.  Details can be found here.

Note it’s quite unusual to get a VoIP installation that doesn’t go fairly smoothly these days. Service Providers have got their act together, especially when it comes to understanding which bits of kit (routers, firewalls etc) can cause problems.  There is always the exception to the rule of course but as long as the installer knows what he is doing it is rarely anything that can’t be sorted.

Categories
broadband Engineer internet media piracy Regs video

Cisco Drives Nail in Music Industry Coffin with CRS-3?

Most people won’t have given much thought as to how their email gets from A to B or how that video arrives from YouTube.  It just comes down the broadband connection which is plugged into the router next to the phone (or somewhere like that). Right?

Well today the worlds biggest router manufacturer, Cisco, announced their latest and greatest product.  It isn’t something that you will want to plug into your phone line though because it would take up most of the living room and there wouldn’t be enough room left for the sofa.

It would also be a bit of an overkill because this router, the CRS-3, is powerful enough to handle up to 322 Terabits1 per second, which  is roughly a hundred million times faster than the average UK broadband connection speed!

Categories
Business internet mobile connectivity voip

What are ISPs doing about Voice?

The question is being asked “what are ISPs doing about voice?” This is particularly relevant as the market consolidates and B2B ISPs not only seek economies of scale but additional sources of revenues.

Timico was founded as a fully converged ISP from the outset. Early on we had to decide whether to simply white label services from other ISPs and ITSPs or do “get into manufacturing” and do it all ourselves.

At the outset there were no real white label VoIP options. You had to do it yourself. However there were plenty of ISPs providing Virtual ISP services.

Categories
broadband Business ofcom voip

VONGA – POTS Lite

It’s been quite an amusing afternoon at BT Central in Newgate Street. After the ITSPA council meeting I stayed to moderate the Technical Workshop which covered VONGA and Number Porting.

More on Number Porting anon but VONGA, or Voice over Next Generation Access, was an interesting session. BT is, as we all know, rolling out Fibre To The Cabinet and then Fibre To The Premises (anyone wanting the service please get in touch).

The FTTP product from Openreach is going to have an option to take voice services that will replicate WLR3 – the standard analogue line Plain Old Telephony Service or POTS.

There are I think several drivers for this within BT. Firstly BT either appears to be obligated to, or has decided to only provide fibre services to new Greenfield site builds rather than any copper based connectivity. They still however have an Universal Service Obligation to provide telephony services to anyone that want them.

Enter VONGA stage left. VONGA allows end users to plug an old fashioned telephone handset into an Analogue Telephone Adapter socket on their “broadband” router to make phone calls.

VONGA is also part of BT’s long term preparatory work before they turn off the old fashioned PSTN and move over to 21CN voice – 2020 at the earliest as reported here.

When I first heard of VONGA I kind of got excited. ITSPs around the country were asking all about it. In fact they were worried that BT might be trying to eat their still meagre lunch.

Don’t worry lads (and lasses). There is an alternative called CPCA that allows you to provide your own telephony services from the ATA sockets in the BT kit although it wasn’t totally clear to me whether anyone could do this completely independently of paying something to BT for the privilege. BT seems to think they are the only ones able to provide the PATS level service and point to a battery in the router that will keep the service alive for up to 4 hours in the event of a power cut (all subject to spec confirmation). Ofcom and most ITSPs would disagree here.

Despite what I’m sure are Openreach’s best efforts to corner the WLR3 futures market it will be possible for Communications Providers to sell users the FTTP connection and then sell their own services overlaid onto and through the Ethernet ports in the router – just like they do now. In fact this is effectively the naked DSL currently unavailable in the UK, albeit using turbo DSL.

VONGA does notionally provide Quality of Service for voice running over a separate VLAN tied to each ATA socket. However this QoS will also almost certainly be available to users just taking FTTP.

There are several disappointing facts associated with VONGA. Firstly trial dates stretch well into 2011 and then there is no firm date for production so this isn’t likely to happen before 2012.

Secondly VONGA, initially at least, strives only to replicate what is currently already there – so expect only boring old fashioned G711 voice services. This is a shame really considering that G711 will occupy only 100kbps or so out of the 100Mbps available over the fibre so could provide a higher quality product taking up just a little more bandwidth.

I think BT is boringly missing a trick by just trying to reinvent an old fashioned service but then again I realise that this is part of the long term goal to replicate and then remove the boring old 20CN network.

The third and final disappointing fact, which is more of an amusing one really, is the that VONGA uses SIP as a signaling protocol. SIP enables the internet’s version of old fashioned telephony but takes it on to another level by providing features such as Video. Presence and Instant Messaging.

SIP however doesn’t support all the legacy features of the PSTN – it’s moved on from there. You don’t need ringback for example if you can see when someone is off the phone.

The Alcatel Lucent SIP softswitch being used by BT (one of at least four different VoIP platforms being used across the BT empire) therefore doesn’t support all the features of the Plain Old Fashioned Telephone System.

This means that whilst you might expect a broadband VoIP service to offer more than POTS in this case it actually offers less – POTS Lite if you like. Who’d have thought such a thing was possible!

Sorry about the continued abundance of acronyms!

PS we were sat in the pub after the meeting thinking up titles for this post. Kinda fonda VONGA didn’t sound true, VONGA Ponga was a bit childish so VONGA – POTS Lite got it.

Categories
End User social networking

Facebook – the golf club of the internet

How is Facebook a business tool?  It is interesting to understand how people use it at work especially considering that businesses do get concerned about staff wasting time.  I have in the past defriended someone because they seemed to do nothing but talk about their car whilst working from home.

A quick snapshot this morning of status updates by my friends show:

MD of a wireless networking company
someone I used to play rugby with
VoIP Technical Authority from one of the worlds leading communications electronics manufacturer
international product manager for cellular handset manufacturer
renowned ISP consultant
university PhD student
international tech journalist
UK Member of Parliament
international cricket website
rugby playing prison warder
gateway presales engineer
MD of international telco startup
product manager for mobile network
global voip and social networking guru
owner of a social media startup
networking engineer
rural broadband activist

It doesn’t matter what the nature of the conversation is between my Facebook friends. It is rarely to do with specific business issues.  The point is it is just a hugely productive tool because it builds up an ecosystem of contacts that makes it easy for me to talk business with them another time, and not on Facebook. It is the internet version of a round of golf.

Categories
Engineer internet UC voip

VoIP QoS monitoring stuff

VoIP QoS should not be an issue if the network is managed correctly.  This means the LAN, the WAN link and the core network of the service provider.

If the WAN link is an ADSL then it can be susceptible to congestion at the exchange though in my experience this very rarely happens, even at times of extreme network usage such as the Olympics or last summer’s cricket. Problems here typically stem from underprovisioning of bandwidth.  An Internet Telephony Service Provider should also be operating an uncongested core network and a properly designed LAN should never give problems.

Problems do still occur but if you have the right tools these should be straightforward to detect and sort out.  One of the ways we manage our network is by using probes embedded at key point in the network.

The diagram below shows the output of one such probe earlier this morning.  We are looking at connection downtime, lost packets or packets arriving in the wrong order, jitter and latency or delay. It can be seen that latency is almost the only measurable effect.  All the other numbers are too low to count. Even the worst case latency figure seen here of around 46ms is not going to be noticed by the human ear and most of the calls are below 20ms.

This is a very useful tool for IT managers having to run multiple services over a multi-site Wide Area Network and allows them to spot problems before anyone notices and starts to complain.

VoIP QoS network monitoring screenshot

Categories
Business voip

Date set for end of Nortel era

Nortel has set February 25th as the date for the auction of CVAS, the jewel in its crown. The acronym stands for Carrier VoIP Applications Solutions and is basically the world leading Nortel carrier division.

The current bid in from GENBAND is a low US$282 million.  This however is just a starter with the end point expected to be much higher by the end of the bidding process. There are apparently 6 or 7 runners with three of them being serious.

This will either be the end of the beginning, beginning of the end or some other combination of beginnings and ends that will bring the bankruptcy process to a close. I’m not sure what happens to the Nortel brand name – Avaya seem to be continuing to use it in conjunction with the Enterprise PBX division they bought in a similar auction process. What I do hope is that the name CVAS is immediately dispensed with.  Presumably the name was the last act of someone who has subsequently left the company.

Categories
End User internet UC

Weather what weather?

I love this weather.  I’m a big kid really. I want it to snow so much that I get stuck in the house and can’t make it into the office. This isn’t just me talking.  I bet that most people in the UK are saying it right now.  Some of them will be stuck at home and those poor unfortunates, like me, will actually have made it in and are busy making cups of tea, talking to customers, running the internet (delete as appropriate).

Staying at home of course doesn’t mean that the world of commerce has to grind to a halt. I was quite thrilled as I wandered around the Timico sales floor talking about colours (this is topical – if you don’t know I’m not telling you) when one of the team mentioned that they had had a customer cancel a visit on them but had replaced it with a Meet Me Now web conference session.  What’s more they had pretty much closed an MPLS network opportunity during the call.

2010 – memorable for the best winter in (some people’s) living memory and the expansion of the VoIP online web collaboration market.

PS if you call me you won’t know whether I am at home or in the office anyway – 16 x 7 x 330.  Stack those snowballs up ready!

Categories
End User social networking

Facebook now defacto site concerning school closures

Following this morning’s post regarding the use of Facebook to announce school closures due to bad weather a huge proportion of the UK’s scholastic community has taken my advice.

There is now a group on Facebook called “Its far too dangerouse for colleges and schools to be open on the 6/1/2010 “, currently with 31,795 fans, and it can only have been created today!  Of course the poor spelling in the name this group is clear evidence that the schools need to stay open tomorrow – even longer than normal perhaps.  They can all huddle together in the English teacher’s form room and larn 🙂

Good luck to them – anyone for a snowball fight?

Categories
End User video

Kodak and YouTube are burning up your bandwidth

Since I got my KodakZi8 in mid November I’ve been videoing – not a surprise. The statistics however are startling. In that time I have recorded around 13.3GB of HD video – all of which resides on my hard drive.

I have also uploaded 26 of these videos to YouTube with a modest 616 total views. I’m not sure what the average size of video is but a rough guesstimate is 1 minute and 100MB. This suggests that my videos on YouTube account for around 61GB of data download in around siz weeks (and 2.6GB of my own upload bandwidth). Let’s assume everyone has a YouTube account and is like me. In this case everyone will be downloading this amount of data. Ok I know they are not all doing it at this time but it certainly points to the future.

As a sanity check I looked at my own ADSL usage in December – 67GB!

Video is going to change the rules when it comes to growth in use of the internet.

Categories
End User social networking

Facebook is the latest tool for announcing school closures

Friend Lindsey Annison commented today on Facebook that both her kids’ schools were shut today due to heavy snow. Their websites , however, had fallen over and were not accessible to view the announcements. 

It didn’t stop the kids finding out though as the news spread like wildfire on Facebook and via SMS. Seems to me that every school should have a Facebook Group controlled by the staff even if it is just an intranet/forum. It would grow content far more quickly than a traditional school website (if there is such a thing) that depends on the good offices of an enthusiastic member of staff to maintain and update.

Last year my wife, who is a supply teacher, struggled for an hour through the snow to a school only to receive a text message announcing its closure just as she got there! She doesn’t use Facebook though :-).

Readers living outside the UK will perhaps struggle to understand these problems – this country grinds to a halt the minute the first snowflake hits the pavement. Two snowflakes almost constitutes a snowstorm and kids all over get ready to build snowmen.   Most schools in Lincolnshire are open today, much to the extreme disappointment of the Davies clan.

Categories
Business internet media video

BBC piles the pressure on ISPs with internet TV

Channel 4 and Talk Talk have joined Project  Canvas, the BBC’s set top box standardisation effort that already includes the BBC, ITV, BT, Five.

The end goal is to connect the internet to your TV and allow programmes to be streamed over your broadband connection.  The BBC press announcement doesn’t go into schedules but it does talk about offering services that include:

Linear TV (eg Freeview, Freesat) with HD and storage (pause, rewind, record)
Video-on-demand services (eg BBC iPlayer, ITV Player, 40D)
Other internet-based content or services (eg Flickr, Amazon, NHS Direct)

My only point in regurgitating this BBC news is that the time is not so very far away when consumers will have to start factoring the cost of all this downloading.  What is perceived to be a free TV programme is effectively going to become Pay As You Go and the cost of an hour’s watching will be something known to all. I can see kids being given an allocation by their parents just in the same way that they have pre paid mobile phones.

As a footnote my kids have been trying to persuade me to buy them a new 42″ flatscreen LCD TV for the “den”.  I’ve beaten off the assault by saying that we don’t actually have a source of HD video other than their own laptops and PCs.  Even this line of defence looks as if it will only be shortlived.

More TV related stuff:

Sony 4K Ultra HD TV

TV detector vans – the truth

Boring TV & better things to do.

Categories
End User internet social networking

Internet, the Christmas Number 1 and Climate Change

Those of you in the UK watching the Christmas Number 1 music chart battle between the X Factor winner Joe McElderry and Rage Against The Machine may or may not have realised they were watching the power of the internet in action.

Hundreds of thousands of people signed up to various Facebook Groups supporting Rage Against The Machine and have been hugely proactive in getting people to buy their song to keep the X Factor out of the top slot. My son Tom for example was regularly posting on the subject. There were active strategy decisions going on to discuss optimum methods of hitting number 1. How many times to buy the song from where? This is teenagers spending their (parents’ hard earned) pocket money.

Of course this is a fairly frivolous and trivial use of the internet. A bit of fun. It did strike me though that there were other far more deserving causes that could hugely benefit. Global warming for example. The world’s politicians appear to have been letting their voters down at the Climate Change Talks in Copenahagen, regardless of what spin we might be getting from them after the event.

I even thought about starting a Facebook Group on the subject. Then it occurred to me that there might already be one so I took a look. There already is one.

These are the results of a Facebook search for “Rage Against the Machine” followed by those for “Climate Change”

You can see for yourself which is the most popular.

RAGE AGAINST THE MACHINE FOR CHRISTMAS NO.1 476,980 fans
rage against the machine – RATM 466,612 fans
Rage Against The Xfactor 326 fans
YES…Jedward has gone!-lets get rage against the machine no.1 😀 326,991 members
RAGE AGAINST THE MACHINE FOR CHRISTMAS NO.1 – BACKUP GROUP 176,737 members
Rage Against The Machine 49,165 members

Slow Climate Change 55,599 members
COP15 – Climate Change – JOIN AND INVITE ALL 49,826 members
Climate Change 1,634 members
Climate Change 407 fans

The biggest challenge I think is how to get the Facebook Generation tuned into issues such as climate change so that they can make politicians sit up and listen.

PS I didn’t buy either of the singles myself. I imagine we have enough copies around hte house now though for me to legitimately have one if I chose to 🙂

Categories
Business Cloud internet UC

2010 is “Year of the Home Worker”

At Leicester Tigers’ Welford Road rugby ground on Thursday Timico launched “Meet Me Now”, a brand new Web Collaboration and video conferencing service with Presence and IM.

I missed it due to ITSPA prize awarding duties at the House of Commons. I also had to miss out on a long planned trip to watch the annual Oxford v Cambridge varsity match at Twickenham which was also on the same day. You might say that this was very poor diary management!

I’m told that all events went really well. I can vouch for the ITSPA one of course because I was there. Timico was a finalist in two categories (SMB and Enterprise).

Anyway this is not the point of this blog post. We have been reviewing the year at Timico HQ today. The business has grown. Considering the market conditions in 2009 and that the interim results of some of our competitors show shrinkage this has to be taken as extremely positive news.

Next year is I believe going to be another tough one for business. We ain’t though this recession yet. This means that customers are still going to be looking for cost savings and productivity improvements. More so probably.

In 2009 Timico very much saw a trend towards home/distributed working. This, for example, saw one hosted VoIP customer shut their office and set their six employees working from home. There was no disruption to their comms as a result – they were on hosted VoIP.

Clearly for 2010 a product that makes it easier for people to work from home makes a lot of sense. Enter “Meet Me Now”.

Meet Me Now is a multimedia Meet Me Voice Video and Web Collaboration service. It can be used in stand alone mode or for customers using the Timico VoIP For Business service it can also be integrated with your existing voice communications.

Our (home working) sales force has been playing with Meet Me Now for some months and using the service the channel team in particular can sit at home churning through 8 or 10 online Business Partner meetings in a day. It is hugely productive and in fact has encouraged a high number of channel partners to take up the product from day 1. They have already seen the power.

There’s also been a lot of talk about “The Cloud” in 2009. For ease of support reasons home worker solutions are largely going to be “cloudy” if that is the right adjective and certainly this is the case for Meet Me Now.

Quite exciting really. Semi sales pitch over.

Categories
Engineer voip

VoIP MOS test results are at least as good as PSTN – it’s official

The official ITSPA Awards test results make for very interesting reading. All entrants for the Best ITSP, consumer and SMB categories had their services independently tested by Epitiro.

There were 16 entrants for these two categories. On average Epitiro made 400 calls per company and then took over 50,000 technical measurements. Calls were all made over the same broadband connection.

All bar one company tested reached the ITU-T P.862 PESQ MOS Quality rating in excess of 4.0 thus meeting the ITU-T P.800 subjective rating of ‘Excellent’. The one that didn’t met the subjective rating of “Good”.

Consumer VoIP MOS downstream average = 4.3
Consumer VoIP MOS upstream average = 4.25

Business ITSP (SMEs) MOS downstream average = 4.25
Business ITSP (SMEs) MOS upstream average = 4.25

There is no real reason why there should be a difference between consumer and business downstream MOS.

Packet Loss was very minimal. Only three companies experienced any packet loss (minimal – 1.3% was the highest loss)

Call set up times were in general on a par to the PSTN standard of 2.5 seconds and better than mobiles.. The customer would experience no difference.

These are great results and are a serious independent endorsement of VoIP as a mainstream communications technology that can replace traditional PSTN services.

PS MOS = Mean Opinion Score and represents perceived quality of a telephone call.

Categories
Engineer voip

VoIP MOS test results are at least as good as PSTN – it's official

The official ITSPA Awards test results make for very interesting reading. All entrants for the Best ITSP, consumer and SMB categories had their services independently tested by Epitiro.

There were 16 entrants for these two categories. On average Epitiro made 400 calls per company and then took over 50,000 technical measurements. Calls were all made over the same broadband connection.

All bar one company tested reached the ITU-T P.862 PESQ MOS Quality rating in excess of 4.0 thus meeting the ITU-T P.800 subjective rating of ‘Excellent’. The one that didn’t met the subjective rating of “Good”.

Consumer VoIP MOS downstream average = 4.3
Consumer VoIP MOS upstream average = 4.25

Business ITSP (SMEs) MOS downstream average = 4.25
Business ITSP (SMEs) MOS upstream average = 4.25

There is no real reason why there should be a difference between consumer and business downstream MOS.

Packet Loss was very minimal. Only three companies experienced any packet loss (minimal – 1.3% was the highest loss)

Call set up times were in general on a par to the PSTN standard of 2.5 seconds and better than mobiles.. The customer would experience no difference.

These are great results and are a serious independent endorsement of VoIP as a mainstream communications technology that can replace traditional PSTN services.

PS MOS = Mean Opinion Score and represents perceived quality of a telephone call.

Categories
Business voip

ISDN problem & what to do about it

I love it when our ISDN line develops a fault, as it seems to do once a year with the month chosen at random. It’s happened to day. The reason I love it of course is we also have SIP trunks coming into the office so normal service doesn’t have to be resumed – it doesn’t stop in the first place. Hooray for ISDN faults 🙂  (hooray for SIP trunks).

I don’t have access to the numbers but it would be interesting to see the BT Openreach figures for exchange line faults. As reported last week the equipment is getting fairly mature.

Categories
Business voip

ISDN problem & what to do about it

I love it when our ISDN line develops a fault, as it seems to do once a year with the month chosen at random. It’s happened to day. The reason I love it of course is we also have SIP trunks coming into the office so normal service doesn’t have to be resumed – it doesn’t stop in the first place. Hooray for ISDN faults 🙂  (hooray for SIP trunks).

I don’t have access to the numbers but it would be interesting to see the BT Openreach figures for exchange line faults. As reported last week the equipment is getting fairly mature.