Categories
Business UC video voip

Debate – Low Cost versus Productivity Features – what will get the ITSP industry through the recession?

I attended the ITSPA council meeting in London today. One of the topics of discussion was the content of the forthcoming ITSPA workshop in Town on  12th March (ask me for details if you don’t already have them).

We had it down as “opportunities and threats in the recession” or words to that effect. Not much detail. The debate then covered a range of subjects that might be suitable for the workshop ranging from whiz bang new video phones to just lower cost services.

What we came up with, and I think this is going to make for a highly interesting afternoon, was a debate on whether it was lower costs or new features that was going to make people buy our services and get the industry through the year or two ahead.

Personally I think it is both but I am looking forward to the debate. If anyone wants to come let me know. There is a dinner afterwards and these are normally great evenings.

Categories
Business internet

Data Retention Act Published Today

The much heralded Data Retention regulations were published today. The Act is due to become law on 6th April and has caused consternation amongst privacy rights activists and initially amongst the Communication Provider Community.

The specifics are

4 —(1) It is the duty of a public communications provider to retain the communications data specified in the following provisions of the Schedule to these Regulations—
(a) Part 1 (fixed network telephony);
(b) Part 2 (mobile telephony);
(c) Part 3 (internet access, internet email or internet telephony).

Part 3 was the bit causing the fuss – the storage of email and web browsing habits.  The CP community has somewhat calmed down since because further down in the spiel it says:

10-(1) These Regulations do not apply to a public communications provider unless the provider is given a notice in writing by the Secretary of State in accordance with this regulation.

The Government had previously said that it would only make the largest CPs comply and here they have essentially put it in writing. 

Moreover:

11. —(1) The Secretary of State may reimburse any expenses incurred by a public communications provider in complying with the provisions of these Regulations.

So all in all, the privacy issues aside, it seems to have been a storm in a teacup for an industry that was worried about all the additional overhead that would be incurred in complying with the Act.

The full text can be seen here.

Categories
Business internet

Broadband in Obama Stimulus Bill

I note that the economic recovery package proposed in the USA includes between $6bn and $9bn to assist with the   implementation of broadband in rural areas (The Register today). In the UK the Government is also talking about making the provision of universal access to broadband compulsory though I’m not sure whether they are going ot subsidise it.

What is worth noting is that the real debate in the UK is around how the country rolls out Next Generation Access which is fibre to the home and an order of magnitude up from broadband in terms of speed.  This has been costed at £29bn.

There is a scenario where the UK could leave the USA behind in the internet infrastructure game. I imagine that the cost of implementing a NGA network in the USA will be an order of magnitude up again on the UK, just because of the sheer size of the country.

Unfortunatley (depending on your perspective) the USA is far better placed for the stimulus of innovation than the UK when it comes the applications to run over this infrastructure.

Categories
Business voip

“Unified Communications” is dead on its feet

As 2009 evolves it is becoming much clearer where the world of Unified Communications is going. UC has always meant different things to different peopleYesterday I saw it move on with the Twitter coverage of SocComm.

What is now becoming obvious that we are moving to a world where everything interoperates with everything else.  A bit of a generalisation and very dramatic I know but anyone expecting to be a player in communications markets in the future needs to have an open approach to doing business.

So vendors traditionally associated with fairly closed UC plays, such as Nortel, Cisco and Microsoft need to make it easy to integrate their tools with new kids on the block such as Facebook and Twitter. They are all moving towards this slowly. Timico is in the middle of a major platform upgrade with its Nortel UC capability and the new offering will optionally enable Instant Messaging with other networks such as MSN, jabber, yahoo etc. 

It is only a short hop then to see Nortel soft clients embedded in Facebook (they already do this with traditional business tools such as Outlook and Lotus Notes),  Facebook profiles and Twitter feeds embedded in corporate websites and vice versa and wall posts embedded wherever you care to embed them (plasma display on the fridge?!).

There was a time when I thought that the world of UC would be dominated by a few giant players. Now, we are seeing that new companies can  easily develop applications that sit well with existing systems.  2009 is looking like a year of accelerated integration and I think that the phrase Unified Communications is already dead on it’s feet because I don’t think it adequately describes what is actually happening.

Categories
Business voip

"Unified Communications" is dead on its feet

As 2009 evolves it is becoming much clearer where the world of Unified Communications is going. UC has always meant different things to different peopleYesterday I saw it move on with the Twitter coverage of SocComm.

What is now becoming obvious that we are moving to a world where everything interoperates with everything else.  A bit of a generalisation and very dramatic I know but anyone expecting to be a player in communications markets in the future needs to have an open approach to doing business.

So vendors traditionally associated with fairly closed UC plays, such as Nortel, Cisco and Microsoft need to make it easy to integrate their tools with new kids on the block such as Facebook and Twitter. They are all moving towards this slowly. Timico is in the middle of a major platform upgrade with its Nortel UC capability and the new offering will optionally enable Instant Messaging with other networks such as MSN, jabber, yahoo etc. 

It is only a short hop then to see Nortel soft clients embedded in Facebook (they already do this with traditional business tools such as Outlook and Lotus Notes),  Facebook profiles and Twitter feeds embedded in corporate websites and vice versa and wall posts embedded wherever you care to embed them (plasma display on the fridge?!).

There was a time when I thought that the world of UC would be dominated by a few giant players. Now, we are seeing that new companies can  easily develop applications that sit well with existing systems.  2009 is looking like a year of accelerated integration and I think that the phrase Unified Communications is already dead on it’s feet because I don’t think it adequately describes what is actually happening.

Categories
Archived Business

The Long And The Short Of IT – Or IT Isn’t All About Size

In some respects Timico is punching above its weight but our philosophy is to reach for the stars, which might be why we were 4th in the Sunday Times Techtrack last year.

The long and the short of it a company is only as good as its people. Michelle Sharp is Director of Customer Services at Timico. Gareth Bryan is a Technical Solutions engineer and is often out and about on customer sites. Both are pictured below.  You need to scroll down below the photo to appreciate that all is not what it seems.

 longshorttorso_small

Using the ruler (30 cms or 1 foot) in the photo as a reference there is a prize for guessing the size difference between the two.  Bonus points for getting their actual heights right. (Timico staff need not apply 🙂 )

longshort

Photo taken with Nokia E71

Categories
Archived Business

The Long And The Short Of IT – Or IT Isn't All About Size

In some respects Timico is punching above its weight but our philosophy is to reach for the stars, which might be why we were 4th in the Sunday Times Techtrack last year.

The long and the short of it a company is only as good as its people. Michelle Sharp is Director of Customer Services at Timico. Gareth Bryan is a Technical Solutions engineer and is often out and about on customer sites. Both are pictured below.  You need to scroll down below the photo to appreciate that all is not what it seems.

 longshorttorso_small

Using the ruler (30 cms or 1 foot) in the photo as a reference there is a prize for guessing the size difference between the two.  Bonus points for getting their actual heights right. (Timico staff need not apply 🙂 )

longshort

Photo taken with Nokia E71

Categories
Business internet media piracy

ISP and Music industries meet at UK Summit

At the board room of the Performing Rights Society in London today the great and the good of the UK Music industry met with representatives from the mainstream ISP community for an open discussion on how to handle illegal P2P music downloading.

Organisations represented included UK Music,  BAC&S, PPL, PRS, MMF, MPA, MU, MCPS, MPG, Timico, ISPA, O2, Orange, AOL, Yahoo, BT, GlobalMix, LINX, Playlouder and KCom. I’m sure I’ve missed some out and you will have to work out for yourselves what some of the acronyms stand for.

I was essentially there on behalf of the Internet Service Providers’ Association to represent the smaller ISP community who have been left out of the talks up until now. Whilst the “big six” largest ISPs probably represent over 90% of the market the other ISPs, of which there are easily in excess of 300, do represent a “significant other”.

As much as anything the meeting was a “getting to know each others’ perspective” session but a few points in particular stuck in my mind.

  1. We were not allowed to discuss commercial issues and there was a lawyer sat in the corner who interrupted whenever the conversation moved towards this area – the concern being that nobody wanted the meeting to be seen as price fixing. I understand that any initiatives up until now have failed because the Music Industry can’t agree on prices that will allow ISPs to make money out of offering legal music download services. 
  2. It was suggested by yours truly that to make the whole business model work there needed to be a wholesale provider that would make it easier for smaller businesses to participate.  This wholesale provider would have sorted out the rats nest of copyright and licensing issues. Some larger ISPs had 5 corporate lawyers in a department exclusively dedicated to this area. What hope the rest of us!

There is clearly some way to go to get to a working solution although there was general agreement around the table that  everybody wanted to help.

ISPs present were asked whether P2P traffic caused problems for them on their network. I stated that typically B2B ISPs did not throttle P2P traffic  and customers were provided with a high quality experierience for which they paid a premium.

In the consumer space customers seem not prepared to pay for quality and thus in order to try and preserve a reasonable experience for “ordinary” applications such as browsing and email  it is often standard practice for ISPs to throttle P2P traffic. In fact in fairness some ISPs publish these policies on their website. This touched a nerve with one Tier 1 ISP who avoided the word throttling using, instead,  “traffic management” as a less contentious phrase.

Categories
Business media

Appearing on BBC Radio Tomorrow Morning

For anyone interested I am appearing as the sofa guest on Rod Whiting’s breakfast show tomorrow morning which should be fun since I enjoy his show. I’ve no idea what we will be talking about – life the universe and Trefor Davies. And probably the weather.

All this assumes the BBC doesn’t devote the whole programme to school closures which is what happened today, much to my children’s delight.

You can catch his show on http://www.bbc.co.uk/lincolnshire/ and I am down to be there from 8.20 am until 9.30.

Categories
broadband Business voip

Working From Home Today

Had a day working from home today.  Nothing to do with the snow actually but my car is in being fixed after failing its MOT. Nothing major so don’t worry – just time consuming 🙂 .

I had a hugely productive day. Interestingly, whilst I spent much of the time on the phone, of the 26 calls my log tells me I made half of them were to people not in their office but working from home because of the snow. Only a few calls were made that actually cost any money, those to suppliers.

Most people I spoke with would not have known that I was at home were it not for the conversations on the subject of the weather, a peculiarly British phenomenon I think.

What is also interesting is how the house rules work. I long since lost the use of my study to the dreaded TV. I thought I could control it! Because of this if I’m working from home, which is actually only occasionally because I like being in the office,  I work in the kitchen or the conservatory. Both have Cat5 cabling for the VoIP phone.

Today the whole family was off school (my wife is a teacher) and celebrating but it meant that working in the kitchen didn’t make sense due to the human traffic. Also the conservatory was not the warmest place in the house. So I ended up working in the living room in front of the log fire – the living room also has Cat5 – doesn’t everyone’s.

The living room therefore became the no go area that was exclusively mine and everyone obeyed the rules. My pointreally is that the issue concerning homeworking is no longer whether you can do a proper days job. VoIP and broadband now makes this easy, at least when working for Timico. The issues now relate to whether you have a suitable working environment at home that allows you to be productive. Not everyone has suitable space.

I thought I’d share this picture with you – the open fire in the living room. Very pleasant when it is snowing outside – even though it was the MOT that kept me at home. By the way the kitchen also has a number of Cat5 points – doesn’t everyone’s?

fire1

Categories
Business voip

Workforce Adapts To Icy Weather

As snowstorms hit the UK the hardy workforce at Timico HQ in Newark shrugged off the hardships to keep services going. That isn’t to say we aren’t enjoying the weather.

Snowball fights abound in the carpark as they did, I’m told, with many of the people who stayed at home to work. This picture below shows one of the homeworkers who had overdone the snowballing with his (or her) kids who were also at home due to a school closure.

The hardy individual has asked to remain anonymous, which isn’t difficult as you can see. Clearly he came off worse than the kids in the fight.

snowman

A reliable homeworking solution clearly adds to a business’ productivity. Drop me a line if you want to know more.

Categories
Business internet

Ethernet Competition Warming Up Globally In 2009

Traditionally high speed fibre links have been expensive because often the fibre had to be physically run for long distances, normally back to a connection in one of the dense metropolitan areas, and often all the way to London. The need for repeater stations adds to this cost.

In the UK the model has changed. Now network providers are rolling out Points Of Presence locally around the country with a preinstalled backhaul to London. It normally has to be London because typically this is where connections to other carriers and the internet are located.

This means that now, instead of long connections with high installation costs businesses can install lower cost local fibre connections, provided they are within 25km of an enabled POP.

From my perspective there are two main players in this game.

BT Openreach will, by April, have 600 Ethernet enabled 21CN exchanges and notionally 1,100 by the end of the year. BT is however playing catchup with NTL which owns most of the UK’s cable TV infrastructure. NTL some time ago woke up to the fact that it wasn’t using this existing fibre in the ground to best effect and is now selling leased line connectivity at much lower costs than was available even last summer. 

If you don’t understand the relevance of this, fibre connections are far more reliable than ADSL and come with better Service Level Assurances. As companies rely more and more on web based hosted services and applications they need better service uptimes.

The competition is great and is very much to the benefit of UK business. I am now quite often seeing zero up front cost quotations go out the door which is likely to prove a great help to businesses struggling to find capex in the recession.

PS the Global Warming bits in the post title was purely an attention getter 🙂 . Actually I don’t really mean “globally”, I mean in the UK and although there are some countries ahead of us in this game in Europe and the Far East there are others, notably the USA that lag behind.

We are still a long way from getting fibre to the home but the environment for businesses is definately improving.

Categories
Business voip

Heavy snow stops staff coming to work – business unaffected

The Timico car park is emptier than usual this morning as heavy overnight snow has prevented some  staff making it in. In fact most of the country seems to have ground to a halt. In London the buses aren’t running, some airports are closed and the train service is limited. We are just not used to snow in the UK and the official advice is not to travel.

Of course the newpapers have the usual dramatic headlines. “UK business loses £600m a day due to weather.”  The weather, I must say, has not made a blind bit of difference to Timico as most of our staff are already geared up for flexible working.

They can work from home just as easily as from the office (in some cases more effectively !!) because the business is fully IP enabled. Access to telephony (VoIP), intranet – CRM, billing and support platforms. In fact this infrastructure also makes it easy to offer a 24 x 7 round the clock support service.

It also means, and excuse me here I’m on a bit of a roll,  we have lower absence due to sickness and with a high number of female staff can be much more flexible in our approach to maternity leave.  So I don’t think the snow will have affected us at all.

My kids on the other hand are extremely disaffected. They had tuned in to the local radio station at the crack of dawn to listen out for school closure announcements. It seemed that practically every school in Lincolnshire was shut except for those of the Davies offspring!  Bummer.

Timico car park this morning
Timico car park this morning
Categories
Apps Business mobile connectivity security UC voip

The Channel Wars – Which Channel Will Win The Convergence Battle?

No I’m not talking TV channels here. I’m talking channels to market for converged services. And I’m not talking about which company within a channel will win. I’m talking about which channel will win.

Out there in the big wide world there are three basic types of channel that sell communications services:

  • mobile resellers,
  • PBX resellers and
  • IT resellers

Traditionally none of these channels have stepped on each other’s toes. Ok I know there are probably companies out there that might claim to cover more than one of the spaces but seldom all three.

Certainly mobile dealers find it hard to sell non mobile services. Although PBX resellers have had to get to grips with some aspects of networking in order to be able to sell VoIP enabled products they are far from being involved in the whole gamut of IT related products and services. 

Finally in my experience an IT reseller usually doesn’t have the knowledge to be able to sell voice, be it fixed or mobile. It’s not their space.

The UK is moving at high speed towards being a totally internet connected country. If anything it is speeding up (witness yesterday’s Digital Britain announcement and last year’s roll out of 21CN) and the communications requirements of businesses are going to get evermore complex and ever more converged. 

Convergence and Unified Communications are somewhat trendy buzzwords which have different meanings to different people. The fact is however that businesses will increasingly want to buy services that work with their other services:

  • VoIP that works over a variety of both fixed and mobile networks
  • Integration of the office phone system with the applications sat on a desktop and with mobile devices
  • Seamless portability of applications and backups of key corporate data 
  • All this without compromising on network security

Currently I believe it is only high end corporates that can really indulge in a communications roadmap that embodies the true vision of Unified Communications. However I do think that a new breed of business is appearing that smaller companies and channel partners can turn to for access to the wider range of skills and technologies needed to service this new connected market.

This type of business, call it a super-convergence provider, will be able to partner with any reseller from any channel and offer them a range of products and services that is complementary to what they already do. So  mobile, voice and IT resellers can carry on with their core business without having to worry about not having all the arrows in the quiver.

So what is the answer to my original question? Which channel will win? I guess my view is that the winner will be the channel that works best with the new breed of super-convergence service providers, one of which is clearly Timico.

I’d be interested to hear from people who have views on this subject, either by commenting on this blog, on facebook or by contacting me directly.

Categories
Business internet

Digital Britain Interim Report

The UK Government has today published Stephen Carter’s interim report on Digital Britain (see previous post). I am a big supporter of what the Government is trying to do here though it is such a huge task or set of tasks that it remains to be seen how successful they will be.

The report is 80 pages long with an 11 page executive summary so I need here to focus on what matters in my world:

  1. Universal Service Obligation to provide all households with a 2Mbps broadband capability by 2012. This is independant of technology so it could be via fixed/mobile/wired/wireless means (in fact any technology that can make it happen – high speed carrier pigeon flocks!?). The detail of how to fund this will be developed.
  2. Check out the regulatory/government  assistance needed to provide the right environment for investment in a Next Generation Access network. I guess this really is already probably underway following the Caio report. It looks as if it includes making it easier/cheaper to roll out fibre by allowing use of drains etc
  3. Establishment of a Rights Agency to help industry put together a framework for promoting legal music downloading. Also to assist with the education process (eg with parents) to inform of the illegalities of P2P music piracy and to try and facilitate a way for the ISP industry to participate in the policing of this problem. The Government seems to have stopped short of forcing ISPs to cut off the broadband connections or persistent offenders. This has been somewhat of a sticking point for large consumer ISPs who might have incurred considerable costs in having to do this. I should also note that the whole “Rights Agency” proposition is also of concern because it smacks of adding overhead and cost to an ISPs business.
  4. What is also interesting though not immediately directly relevant to me is the idea of setting up a digital distribution platform organisation that could enable content providers to compete directly with the BBC. This might be in the way of an open, standards based iplayer equvalent. 

Also referred to is the establishment of the UK Council for Child Internet Safety  (UKCCIS) as part of the media literacy section. The report is perhaps a little light on policy in respect of the wider online economy. For example new advertising models such as offered by Phorm are not discussed as far as I can see. There is yet time for this to be included in the final report.

The whole document is worth a read for anyone involved in internet and communications markets in the UK.

You can download the pdf here digital_britain_interimreportjan09.

Categories
Business internet

Jeff Pulver Social Networking Breakfast & The Death Of Email

I have just been to one of Jeff Pulver’s breakfasts and was completely bowled over with how effective his networking techniques are.  Jeff, as he told us in his speech, is naturally a very shy person. It’s taken me ten years to realise this. In order to overcome his shyness he has developed a technique for getting conversation going.

This involves sticking bits of paper on yourself with a statement about you that is meant to be an ice-breaker. The person you are talking to, during the course of your chat, writes a comment on a small piece of sticky paper and sticks it on a label that you have positioned on your chest, and vice versa. This can be somewhat awkward if that person is a she but hey ho. The sticky note effectively works like the “wall” on Facebook

The point of these breakfasts is not to learn how to network though. Apart from Jeff, who I already know, I didn’t meet a single person who might be described as shy. Everyone there was an entrepreneur and interested in how the whole Social Networking technology movement, if I can call it that is going to change the way we work.

I can’t say I have all the answers although I am working on it. What I did pick up on though was Jeff’s comment regarding the death of the email. He has a point. Most of the younger generation (Y), me included of course, now communicate more by IM and the use of sites such as Facebook than by email.

The Timico Network Operations Centre is not at the Newark HQ and during the day I will have many conversations with the team via IM. In fact I probably only use email to open tickets to get specific jobs done. The team is largely always online whatever the time of day.

This is so much the case that if there are any developers out there working on IM products can I suggest that we need to be able to drag and drop IM conversations into folders. This is how I store emails for later retrieval. I’m not going to patent this idea (it wasn’t mine originally anyway).  Consider it to be my contribution to the open source movement 🙂 .

Many photos were taken during the breakfast so I’ll see if I can get hold of one. I have to say though as a breakfast it was a complete failure.  I was too busy talking to eat anything 🙂

Categories
Business internet

Jeff Pulver Social Networking Breakfast & The Death Of Email

I have just been to one of Jeff Pulver’s breakfasts and was completely bowled over with how effective his networking techniques are.  Jeff, as he told us in his speech, is naturally a very shy person. It’s taken me ten years to realise this. In order to overcome his shyness he has developed a technique for getting conversation going.

This involves sticking bits of paper on yourself with a statement about you that is meant to be an ice-breaker. The person you are talking to, during the course of your chat, writes a comment on a small piece of sticky paper and sticks it on a label that you have positioned on your chest, and vice versa. This can be somewhat awkward if that person is a she but hey ho. The sticky note effectively works like the “wall” on Facebook

The point of these breakfasts is not to learn how to network though. Apart from Jeff, who I already know, I didn’t meet a single person who might be described as shy. Everyone there was an entrepreneur and interested in how the whole Social Networking technology movement, if I can call it that is going to change the way we work.

I can’t say I have all the answers although I am working on it. What I did pick up on though was Jeff’s comment regarding the death of the email. He has a point. Most of the younger generation (Y), me included of course, now communicate more by IM and the use of sites such as Facebook than by email.

The Timico Network Operations Centre is not at the Newark HQ and during the day I will have many conversations with the team via IM. In fact I probably only use email to open tickets to get specific jobs done. The team is largely always online whatever the time of day.

This is so much the case that if there are any developers out there working on IM products can I suggest that we need to be able to drag and drop IM conversations into folders. This is how I store emails for later retrieval. I’m not going to patent this idea (it wasn’t mine originally anyway).  Consider it to be my contribution to the open source movement 🙂 .

Many photos were taken during the breakfast so I’ll see if I can get hold of one. I have to say though as a breakfast it was a complete failure.  I was too busy talking to eat anything 🙂

Categories
Archived Business

Calling all top IP sales executives – unashamed recruitment pitch

We have an expanding IP sales team at Timico run by Business Development Director Steve Hodges. Steve is looking for new blood to exploit the opportunity for us in the UK market this year.

Steve himself is both highly qualified and highly successful at what he does. He is a Fellow of The Institute Of Sales and Marketing Management, a Cisco Certified Sales Expert, Citrix Certified Sales Professional, Prince 2 and ITIL V3 qualified.

I’m looking for people who can demonstrate a strong track record of selling professionally to corporates. If you think you can contribute or if you know someone who might please get in touch.

In September 2008 Timico was recognised as the 4th fastest growing business in the Sunday Times/Microsoft Techtrack so anyone joining us will be in for an exciting ride.

steve_hodges

PS Steve tells me he also has a string of boy scout badges too long to itemise in this post

Categories
Business social networking

technorati

Technorati Profile

Categories
Business internet security

Child Exploitation and Online Protection (CEOP) Centre In the BBC News

Woke up this morning to another interview on the BBC News that concerns the ISP industry (is there a song there?). This time Jim Gamble, CEO of CEOP was speaking with BBC journalist Angus Crawford regarding the fact that CEOP often gets charged by ISPs when requests for information are made concerning child protection.

Gamble is suggesting that not charging should be the norm and that ISPs should see it as part of their social responsibility. Bit of an emotive subject this one.  I have more than the average number of kids and of course I am interested in protecting them from sick, deranged individuals that roam the wild wild web. I am also a businessman and we have to keep a bit of perspective in play.

Firstly the ISP industry is legally entitled to recover costs under the  Regulation of Investigatory Powers Act (RIPA). Secondly typically when ISPs “cover their costs” all they are doing is recovering a contribution towards their costs rather than the total cost (see penultimate paragraph).  Thirdly the industry gets many thousands of these requests each year.

If there wasn’t a mechanism there to keep these requests down the those actually required, ie by charging for them, the concern is that the floodgates would open and the costs would skyrocket. These costs have to be borne by customers. 

The numbers quoted by CEOP are as follows: 

How much has CEOP paid to Communications Service Providers in each relevant accounting period since setting up in 2006?             

Financial year breakdown:
Financial year 2006/2007                             =       £   37,184.32
Financial year 2007/2008                             =       £   69,717.46
Financial year 2008/2009 (to Dec 08)            =       £   64,604.21

Total                                                        =      £ 171,505.99

How many such requests has CEOPS had for access to information since 2006?   

Financial year breakdown:
Financial Year 2006/2007 Total applications =   1,200
Financial Year 2007/2008 Total applications =   3,600
Financial Year 2008/2009 Total applications =   4,600

Total                                                    =   9,400 

The CEOPs argument is that this money would be better spent on a couple more staff. In fact the charges, if you use the above numbers, work out at around £14 per request which in my mind is exceedingly good value. It certainly doesn’t cover the actual cost of the support.

The ISP industry covers so many areas of interest that it seems to have been in the news a lot recently. Intellectually it is a very interesting space to be and for ISPs brings with it particular challenges: consumers that want to pay very little but demand more for their money and stakeholders fighting their own corners left right and centre contribututing to further pressures on costs. In the B2B space the dynamics are slightly different but nobody can say this is a boring game.

Categories
Business internet olympics peering

Internet Usage Surges During Obama Speech

Internet usage has skyrocketed with people watching the Inauguration of new US President Barack Obama online.  At first glance it looks like even more people are watching this than went online to watch the Beijing  Olympics.

The picture below shows a snapshot of traffic over the London Access Point (LONAP) exchange.

lonap-total-day

It looks to me  from the right hand peak as if traffic has risen almost 50% over the same time yesterday. This compares with around 24% increase seen by Timico during the Olympics (see post). Fortunately Timico has the capacity to cope.

If you want to follow realtime traffic across LONAP you can check it out here.

Categories
Business social networking

Breakfast With Jeff Pulver In London

Next week I will be attending a Social Networking Breakfast organised by Jeff Pulver in London. For those of you that don’t know him Jeff was one of the pioneers of VoIP and ran the Voice On The Net conferences (VON).  VoIP is mainstream these days and Jeff has shifted his focus to Social Networking. 

Being a user of sites such as Facebook and Twitter I am a strong believer that the structures underlying what might be called the whole “social networking phenomenom” will server the business world well.  This is why I am attending the breakfast. I want to understand how best to use these tools to further my business interests.

This is despite the “not for business use” stance of Facebook. The interesting thing for me is that you can use Facebook to build relationships and get a message across without having to sell. In fact one of the things I like about Facebook is that I don’t feel I am being sold to. I don’t mind the notionally well targeted ads (I keep getting pitched singles dating agency ads though which as far as I know is not good targeting 🙂 ).

I am quite happy to mix personal friends, customers, suppliers and business colleagues as friends on Facebook. After all people do business with people.

As for next week this is an open event. It is being held at the Institute Of Contemporary Arts, 12 Carlton Terrace, London between 9am and 12 midday. Jeff would I’m sure appreciate advance notice of attendance and you can register your interest at this Facebook Event Notification.

For those of you who can’t go don’t worry. I’ll report back although it won’t be the same as being there.

PS I first met Jeff at one of his VoIP industry Executive Summits at Cannes in theSouth of France.  It must have been around 1998/99 and was my first foray into VoIP for my then employer. I recall sitting down for three days just writing page after page of acronyms for decoding later. I don’t anticipate the same problem next week.

Jeff Pulver
Jeff Pulver
Categories
Business internet

Internet Service Provider Tax?

Just coincidentally following yesterday’s post on the BERR press release concerning P2P regulation today the Financial Times is saying that the Government is going to establish a “Rights Agency” to coordinate the enforcement of action against ISP customers breaking the law in respect of illegal downloading.

This agency will be paid for by a tax on both ISPs and the music industry. Strikes me that this is yet more burden on an industry that is already facing growing costs. I should sensibly refrain from further comment until we see an announcement.

I will however reiterate that I believe the right way ahead is is by mutual agreement between ISPs and the music industry together with end user education and the development of easy to access lawful distribution channels. In any event whatever proposals emerge there should be no implementation of any legislation without a full consultation process.

Categories
Business internet

Anti-P2P Piracy Regulation Likely To Be Imposed On ISPs?

The UK Government has stirred up the industry today with a press release by the Department of Business, Enterprise And Regulatory Reform (BERR) that intimates it’s intention to regulate ISPs into assisting the music industry to combat illegal downloading.

BERR is saying that last year’s consultation with stakeholders (ISPs and music industry) showed that there is no consensus on how to address the problem and the suggestion is that it sees regulation as being necessary. The whole subject matter, however, is riddled with complexity.

In 2008 the music industry, under a new representative body known as UK Music, run by former pop star  Feargal Sharkey, began discussions with what are known as the “Big Six” ISPs. These are the large branded ISPs that actually represent the majority of the consumer broadband customers in the UK. These discussions were held in private and the rest of the industry has not been party to what was actually being said. My understanding is that the discussions centred purely around enforcement and have not gone particularly well.

The problems centre around being able to prove who is doing the downloading and what is being downloaded – most ISPs can’t tell and have no interest – this surely is a privacy issue. Then there are the costs of policing and finally the fact that none of the ISPs want to lose customers.

At the ISP Conference in London last November I sat on a panel with Feargal Sharkey to discuss this whole issue. At that time we arranged to meet again in the New Year so that the other , smaller, UK ISPs, represented by the ISP Association of which I am a council member could participate in the discussion. That meeting is scheduled for 9th February. So the position taken by BERR is in my view somewhat premature as discussions between stakeholders do not yet appear to me to have  finished.

The nature of talks now is centred around licensing and revenue models. There have been some high profile announcements recently where some big consumer ISPs have severed their contractual relationships with music content providers. This is being done because the existing business models do not work. For example music streaming is licensed on a per stream basis. As the number of streams grow ISPs have to increase their capacity to measure and account for them and the cost of doing so soon outweighs the income derived from selling access to the music. 

So they have to look for an alternative. The strong rumour is that a big UK ISP has already negotiated a deal whereby it can sell unlimited access to music for a fixed monthly fee per subscriber (word on the street is that this is  BT though there has been no offical acknowledgement of this fact).

The meeting on the 9th February is likely to centre around how other ISPs can adopt the same model to everyone’s mutual benefit. From the ISP industry perspective it makes more sense to make music easy to access legally than to drag everyone into complex legal processes which will only benefit lawyers in the long run.

BERR is also now saying that this subject area is also now going to be taken under the wing of the Digital Britain Review, the interim report for which is due out at the end of this month. I am not convinced that this interim report will show much progress. The likelihood is that another consultation will happen in the summer with a target date for legislation in the autumn.

This timetable, I believe, does not really provide enough time for sensible consideration of the legislation and if I were the Government would not want to be getting into an unpopular debate with industry in the run up to the election. There is a feeling on the ISP streets that the government is now looking to come up with some good news stories to take them through 2009 and into a notional spring General Election in 2010.

Time will tell, and soon enough. I will continue to report and comment on this subject. This post is a little longer than usual but there is a lot to talk about.

Categories
Business media

BBC Radio appearance – audio

Wav file of my chat on the BBC re the Data Protection Act, Monday 12th January at 18.30 hrs.

monday-tech (8.65MB)

Courtesy of William Wright, BBC Radio Lincolnshire.

Categories
Business voip

Nortel Has Filed For Chapter 11 – Bankruptcy Protection

The hot news this afternoon is that Nortel has filed for Chapter 11 bankruptcy protection in the USA. This, as I recall, gives them a year to restructure their business under protection of the US Government without having to “worry” about action from creditors. There were  noises on the airways for some weeks regarding the company taking advice over Chapter 11. It goes to show there is no smoke without fire.

Nortel’s asset levels of around $1Bn are dwarfed by their liabilities of $12Bn. With debt due for repayment in 2011 they will have found it difficult to reschedule this debt under current market conditions. I understand that $107M was due tomorrow.

Speaking to staff at Nortel the whole company is affected and an interim “committee” has been appointed as an adviser to the board.

The biggest problem the company was facing, aside from the repayment of debt, was the funding of R&D moving forward. In particular in the enterprise and carrier VoIP space. The Metro Ethernet business, where Nortel is market leader but which is no longer core to their future VoIP plans, has been for sale for some time in order to provide working capital to fund R&D. I understand that some (unspecified) bits have been sold but a further announcement regarding this will be due in a couple of days.

Life is never boring. Nortel expects to come out of Chapter 11 as a new debt free entity. The brand is strong and the company itself is one of the oldest in the telephony business, if not the oldest. I can’t see it disappearing.

Bloomberg’s comment on the news is here.

Categories
Business ofcom voip

LLU Lines On The Up

LLU, or Local Loop Unbundling continues to grow in the UK. The Office of the Telecommunications Adjudicator (OTA otherwise it’s a bit of a mouthful) has released it’s latest numbers which are for December.

llu-installed-base-dec08

It’s quite interesting to look at the curve. Can we see a classic product lifecycle curve here? Low initial growth then a steep incline followed by a tailing off that at this stage is barely perceptible. What concerns me somewhat is that I’m not sure that we should see a lifecycle curve for this product. It is a long term commodity play.

Also if you look at the Ofcom data for fixed line market penetration you can see that there is a long way to go before LLU should flatten out. It also means there is a long way to go before any other player’s market share is comparable to that of BT.

uk-fixed-lines

What is also interesting is that the fixed line market has stopped declining in terms of lines and indeed showed a small growth in 2007. We have to wait some time yet for the 2008 results. At 33.7 million fixed lines represents around 16% market share/penetration for LLU.

It would be interesting to understand why the number of fixed lines grew year on year. My guess is that it is the effect of more and more people working from home with companies paying for second analogue lines to carry a dedicated business broadband connection.

Categories
Business internet

Trefor.net live on the BBC

For anyone interested in listening in I am appearing on BBC Radio Lincolnshire at 18.30 hours today (Greenwich Mean Time). I am talking about the Data Retention Act which hit the BBC headlines on Friday and which has now been the subject of a couple of posts here and here.

This is not my first appearance on Radio Lincolnshire. However the last one was so long ago I think it was before CDs were invented and I was still playing with the Sinclair Spectrum Computer.

You can catch it on the internet on the BBC’s website at  http://www.bbc.co.uk/lincolnshire/.  I’m on “Drive Time with William Wright”. I’d be interested in any constructive feedback.

Categories
Business mobile connectivity security

Blackberry gets huge endorsment by Barack Obama

In the news is the fact that US President-elect Barack Obama wants to keep his Blackberry when he becomes president. This must be worth a fortune in advertising to Blackberry manufacturer RIM and indeed their share price seems to have risen quite healthily this week.

The secret service is of course concerned about the Presidential  email security and I will happily leave it to both parties to argue it out. What is of interest is why the Blackberry? Why not an alternative email device such as a PDA or Nokia Smartphone.

I used to have a Blackberry but moved onto Nokia, primarily because the Nokia E-Series had a SIP Stack that would allow me to play with VoIP on mobiles. The Nokia’s were more of a phone as well rather than a clunky data device.

The Blackberry has  moved on since then and a quick survey of the Tech Support team suggests that it now has the edge in terms of features and ease of use. There is now even  a Facebook plug-in for blackberry.

Certainly from a commercial perspective the mobile operators are doing a very good job at incentivising service providers to sell Blackberry as opposed to alternative mobile email solutions. 

What is really exciting is the pace of development in the mobile handset world. Competition is really working here driving features up and pricing down.

RIM 5 day stock performance courtesy of Yahoo Finance
RIM 5 day stock performance courtesy of Yahoo Finance
Categories
Business internet security

Data Retention Act On The BBC News

I woke up this morning to an article on BBC Radio 4 concerning the forthcoming Data Retention Act (see previous post on this). The article was then carried several times on BBC Radio Lincolnshire, my local station – I’m sure it would have been repeated in all the regions.

The BBC’s slant concerned human rights and seemed to have been triggered by Human rights organisation “Liberty”. What has been happening since my post on the subject is that the tone of the Government’s conversation has moved on towards looking for a centralised database containing records of many different types of communications and not just email and telephony. This might include SMS, IM etc.

Nothing is set in stone here but I have concerns on two fronts. Firstly the technical cost and impracticality of implementing such a database would be huge and criminals would always be able to find ways around appearing on the records. Secondly is very much the human rights angle. 2008 saw a number of high profile examples of the loss personal data of millions of people because of stolen laptops and lost memory sticks.

I want to help the authorities catch criminals and haven’t really been too concerned in the past about their keeping my own personal records on file because I am a good boy. However in the light of last year’s data losses and because it is fundamentally not possible to totally trust the government (which is one of the reasons that democracies have elections) I have changed my tune.

If you want to read the BBC article online you can find it here.