Categories
Business Cloud virtualisation

The Psychological Challenge of the Cloud

Big platforms such as Google (Drive), Apple (iCloud) and latterly Microsoft (SkyDrive) are driving customers towards cloud services. The move to use these resources is almost certainly inevitable, for the consumer. The constraints are largely down to cost and privacy concerns. For the business user replace the word “privacy” with “security”.

I buy into the future. I have almost universal connectivity, at a price. I also have a growing amount of data being stored on my laptop. My data is currently backed up to two external hard drives, one at home and one in the office. The time is fast approaching where the laptop will run out of hard drive space. It is only a year old so I’m not going to replace it just to get a bigger hard drive.

It’s getting close to decision time on a cloud based strategy.

Categories
Business datacentre

Help provided for 2e2 customers

Trefor Davies2e2 customers – do you need help? If so contact me or Timico direct for independent advice on how best to relocate your services.

Some might think that this sounds like an unashamed advert and they would be right.  We are all in business to win customers and succeed. No point in being shy about it. We are an award winning communications provider and one of the fastest growing in the UK over the last few years.

So if you used 2e2 for colo, connectivity, VoIP, minutes, hosting, mobiles or any other service (or all of the above – we do the lot) get in touch and we will bust a gut to get you sorted.

For the general readership who might not know what I’m talking about take a look here.

Talk soon.

Categories
Business fun stuff

cop this – who is number 72 in the top 100 tech blogs? :)

I realise that this doesn’t mean much but in the interest of enlightenment and world peace I would like to share with you this  fine infographic in which I appear at the magnificent ranking of number 72 in the top 100 tech blogs to follow in 2013:) Fame at last.

Other than using the Alexa rankings I have no idea how they came up with the list but hey, who cares.

 

Categories
Business security voip

How to make your VoIP secure #fraud

VoIP securityIt’s a pretty simple process to set up your own VoIP phone system. Google “free VoIP server” and you will find links to 3CX or Asterisk. Download their free software and install it on a computer in your office. Sign up for a few SIP trunks from an Internet Telephony Service Provider (eg Timico) and you can be up and running making VoIP phone calls from your Local Area Network in an afternoon. You don’t even need to buy phones. You can download free soft phones that will run on a PC or a smart phone that will work perfectly well over WiFi. The cost is minimal. It’s as simple as that.

Except it isn’t. Now google “VoIP fraud” and

Categories
Archived Business datacentre

Importance of staying in touch – with your customer

Trefor Davies Chris Darke and Martin Kelmanson One of the things I like about working at Timico is the opportunity to meet and chat with customers. If you don’t talk to your customers you never find out how you are doing. Also if a business is going to stay current it needs feedback on what interests its customer base in the new technology world.

This week I met with Chris Darke and Martin Kelmanson of the British Medical Association. We had a good session and it was only as we were getting ready to leave the room that we realised that one the wall was an endorsement from the BMA for the service provided by Timico. We joked that this was regularly changed based on which customer was in the room at the time :).

The pic taken by the excellent Katie Nicholas is of me Chris and Martin. We are dressed for the Artic conditions that lay outside the comfort and safety of the Timico datacentre in Newark.

That’s all folks…

Categories
Business media virtualisation

The last post!? Hell no:)

Trefor DaviesIt’s Friday, the last day of term. Maybe the last day ever as we await our fate and for the Mayan prediction of apocalypse to kick in. I sit here contemplating this fate, reflecting on a life that has passed by at blurred speeds governed by a constant of Einsteinian proportions.

I have a cup of tea on my desk, a comfort as I gaze at the horizon wondering whether the clouds I see are the innocent tip of a stormier gathering. My twitter stream is filled with observations, concerns and contemptuous noises of disaster.

But hey, it is indeed as I said, the last day of term and Christmas holidays have finally arrived yay. I turn my thoughts to more joyous considerations. Another year gone, and although it has been a tough one, another year of growth.

There has been plenty to talk about business-wise. At the start of the year we opened a new data centre to much fanfare together with a wonderful new Network Operations Centre facility. We spent a lot of money on a core network upgrade and now have a spanking new Juniper core that is going to allow us to provide a multitude of new services in the future.

Virtualisation has played a big part in our year. 75% of our infrastructure is now virtualised using VMWare and we now have our first Private Cloud customers. We also introduced our eVault hosted/centralised server backup solution and have been very busy both training existing staff and adding new experts to the team – I’m talking more VCP5 CCNP and MCITP for those that understand acronyms. On the network front we also extended our carrier relationships with links into Talk Talk and O2 Wholesale.

Awards and prizes have come our way. Winners of Best Unified Comms Solutions at the ITSPA Awards and Winner of Excellence in Innovation at the Nottinghamshire Best Business Awards. We also made it as  finalists in loads of awards including Business of the Year at the Nottinghamshire Best Business Awards.

On a customer industry front we hosted the COMIT (Construction Opportunities In Mobile IT) meeting in September. We have a lot of customers in the construction industry – it’s an area of the business that is building nicely:).

In February we acquired Redwood Telecommunications Limited who have not only added some great people to the team but a fantastic capability and knowledge in the burgeoning Unified Comms market.

Timico has been in the news a lot in 2013 being covered in at least ten articles in the mainstream press including the Telegraph, Guardian and the BBC. On a personal note I have also appeared a number of times on BBC Radio including The Today Programme on BBC Radio 4, on 5 Live Breakfast with Nicky Campbell and numerous local BBC radio stations. I also gave evidence to the Joint Select Committee for the Draft Communications Data Bill. The nature of this Bill is now being reconsidered following inputs from many stakeholders opposed to its original form.

Readership of trefor.net has also risen this year. In the January world record attempt it received 9,449 visitors leaving 5,455 comments in 24 hours. The blog has nearly 50,000 visitors that have returned more than once during the year and around 20,000 unique regular readers.

All in all it’s been a good year and I’m sure that everyone is now looking forward to a well earned break. Have a great Christmas and I look forward to engaging with you in 2013:)

Tref

PS I was thinking of signing off with “Goodbye and thanks for all the fish”  but there is still no sign of the apocalypse. Must have made a mistake in their calcs somewhere!

C ya…

Categories
Business fun stuff

New British record set at DP World Southampton

tugboat at DP World SouthamptonI just happened to be flicking through (metaphorically) the DredgingToday.com website (as you do) when I noticed that Southampton docks have set a new British record for container moves.

Well I gotta tell you, I woz there!

Southampton docks are a joint venture between DP World and Timico customer Associated British Ports and I was there to look at the technology they use. Timico manages the ABP Wide Area Network and provides other services such as Mobile Access Management. MAM SIMs are used on dredgers to securely carry telemetry data back to base. The mobile signal in the Solent varies in strength and availability. VPN packet overheads often left little bandwidth available for the telemetry data. With the MAM connection this data is transmitted directly into the ABP corporate MPLS network without the need for the VPN connection. Result – good bandwidth for telemetry data and happy customer. End of advert.

Hyundai Ambition at DP World SouthamptonThe news of the British record is very timely. Timely because I saw the Hyundai Ambition enter the port and timely because it highlights the investment in technology that is making Southampton a highly competitive destination in the shipping world.

Time is money and at Southampton they aim to shift containers in as little time as possible. Huge container ships are offloaded and loaded again in under 24 hours.

The big cranes you see on the skyline at every port move the containers on and off the ships but the real work horses are the “straddle carriers” that do the local land based shifting, usually onto trucks and trains that go on to destinations around the UK.

dockside cranes at DP World SouthamptonThis is where it gets interesting. At Southampton the exact location of every container is known to within 30cm. Each lifter has a GPS terminal that radios its position to the central management system. At a large port like Southampton they do thousands of small moves a day. By knowing the exact position of each straddle carrier and of each container (every container in the world has an unique identifier) planners can maximise the efficiency of the operation. Straddle carriers are given the shortest possible moves in the fastest time. Each carrier has a 6 litre diesel engine. It’s easy to see how minimising distances can save a lot of fuel.

I watched one in action. It was hugely impressive. On a laptop screen you can watch in almost real time a straddle carrier following its own on-screen instruction to move a container from point A to point B. These bits of kit cost half a million pounds each and can move 30 tons without blinking.

The unit of measure in this world is the Twenty foot Equivalent Unit or TEU. One TEU is a 20 foot container. At Southampton, by investing in technology to improve the accuracy of their systems they have upped their average move rate from 21 to 28 TEUs an hour. That’s a massive improvement.

They can on occasion, as was the case with the Hyundai Ambition, achieve much higher move rates. On Tuesday they shifted 651 TEUs in 12 hours (54.25 crane moves per hour) with a single crane, beating smashing the previous record of 603.

Hyundai Ambition bowThe location and content of every single container on a ship is known and can be graphically represented on a monitor. The dock planners move containers from ship to shore to staging area. They have an SLA for truck loading of one hour and usually come well within this. It’s usually minutes.  Again time is money for all concerned.

There is more. All these systems are integrated with other systems that handle the Customs and Excise work. This activity is run by a separate subsidiary called Community Network Services. The necessary import / export processes are all automated. Cargo manifests for each container are submitted electronically. Containers that need examination (eg food imports need sample testing) can be electronically put on hold and moved to inspection bays using the planning tools I’ve talked about. What’s more the systems are separated so that those moving the containers around can’t see their contents – for obvious reasons.

I’ve been visiting quite a few of our customers in recent weeks and have to say I’ve been massively impressed. In the case of ABP it is very much big boys toys. Huge ships, huge cranes and indeed huge areas of dockland where they store huge numbers of containers. If I’m going on a bit I don’t care – it’s been great.

ABP is a business that is continuously improving. In recent years they have rationalised their estate from seven to two computer rooms and are planning more virtualisation. They are also investing in further capacity at Southampton. A new berth, operational from 2014, will be capable of handling vessels of 16,000 TEU+. The Hyundai Ambition can carry 13,200 TEU so we are talking big here.

ABP are just another great customer to work with.

I’d like to specifically thank Eddy Hooper for arranging my visit and Andy Kinnel, IT manager at DP World Southampton and his team for the exceptional hospitality extended to me during my stay and for giving me so much of their time. Time, as I seem to keep saying, is money.

Good luck to ABP, DP World Southampton and all who sail into their port 🙂

PS there is a supercool app called Marine Traffic in the Android Play Store that tells you where every ship is in the world. V useful I’d say! 🙂

Categories
4g Business mobile connectivity ofcom

4G spectrum auctions – bidders include BT

Trefor DaviesOfcom has announced the bidders in the 4G spectrum auctions. There are seven in total. Thought about bidding myself but I didn’t really have a firm plan of what to do with it if we managed to secure the spectrum.

The bidders include all the ones you would have expected – EE, O2, Vodafone and 3 in their various official corporate guises. Also PCCW who already offer a limited 4G fixed line replacement service in the UK. Then we have a company called MLL Telecom which has existing mobile spectrum licenses and provides managed networks  in the UK.

Finally, and perhaps most interesting, is Niche Spectrum Ventures Limited, otherwise known as BT. This business was only registered in June of this year and has already had two name changes: initially BT Facilities Services Limited (until sept 2012) and then BT Ninety-Two Limited (changed only last month).

I don’t have any inside track here – BT is being very tight lipped regarding their plans – but if I were a betting man I’d say this was another step on the road to BT becoming a fully fledged mobile network operator, again.

At some stage after divesting itself of Cellnet BT realised it needed to be in mobile and so is now an MVNO, partnering with Vodafone.  Buying 4G spectrum would be a natural step forward here.

Modern 4G kit is very flexible and can carry multiple operators networks – both in the modem and in VLANs applied to the various backhaul circuits. BT, with its own spectrum would be able to easily launch 4G services piggy backing on someone else’s existing infrastructure and the company has good relationships with both Voda (through the MVNO) and EE from its work in the Cornwall superfast broadband project.  Indeed the company won an award earlier this year for demonstrating the solution that could be used in a country wide 4G rollout.

It would be a big move for BT, upping its mobile ante, especially as the incumbent mobile operators are fighting a headwind of revenue erosion, but converged networks are the way forward and for a company of BT’s size it has to have a mobile play.

That’s my bet and I’m sticking with it. We will find out soon enough.

Categories
Business events

official video – #trefbash 2012 @phoenixartistcb

You saw the photos now watch the video. Massive thanks to Michael and the team at Fides Media for their support with this. Use their services 🙂

Categories
agricultural Business

The technical business of Christmas trees & the art of netting a boy

a field of 4 year old Christmas treesTrefor Davies and Xmas tree farmer William RoseChristmas trees. You plant ‘em, they grow for a few years, you chop ‘em down and shove em in your living room for a few short weeks.  By the time the needles start to fall off their job is done and they are consigned to the pile of rubbish at the bottom of the garden. Right?

Well no not really. There is science in growing Christmas trees. Technology even! As you may know I live in a very agricultural county where we are experts on growing things and in the small rural hamlet of Fillingham they grow them in their tens of thousands.

Fillingham Trees grow a hundred acres of them divided between Nordman, Norway, Blue Spruce and Lodgepole pines.  In the dim and distant past I played a few games of rugby with owner William Rose (pictured right) and I met him at his farm in Fillingham to chat about the growing business of growing Christmas trees.

Xmas tree from FillinghamDid you know it takes 8 – 10 years to grow a 6 foot Nordman Fir? The Nordman represents 80% of the market because it doesn’t drop its needles. Also these trees don’t “just grow”. They are shaped, manually over the course of their growing life. Growth inhibitors are applied twice a year and once a year the middle bud from each new branch is nipped out so that the tree spreads into a nice shape. That happens to each tree individually and with around 7,000 trees to the hectare that’s roughly 280,000 trees hand pruned, every year!

Norway’s are cheaper because they grow more quickly. It’s easy to work out that with all the manual care in the case of Christmas trees, time in the ground actually does represent a cost.

The seeds for these trees come from mountainsides in northern Russia. At Fillingham they plant their trees as 15cm high transplants bought in from a nursery as opposed to growing them from seed. They plant thousands in a day using specialist tree planting kit.

Growing Christmas trees is a very competitive business. We buy 7 million of them a year in the UK and a lot of farmers will want a piece of the action. At Fillingham they employ innovative marketing techniques that include a Facebook page. The season opened this year on 24th November and for two weeks punters have been able to ride around the farm on a tractor trailer to choose their own tree. The tree of choice is then labelled ready for cutting down and collection at a time that suits the customer. Innovative.

Christmas tree barn at Fillingham TreesTheir ultimate success though is based on producing a quality product year after year and this is reflected in their wholesale sales of between 20,000 and 25,000 trees shipped to places as far as the Gower Peninsula in South Wales. Wow!

In one sense the Christmas tree is the ultimate genetically modified product. Many seeds come from the same “mother” tree so in theory they should all look the same. Nature doesn’t work like that though and many trees grow malformed, perhaps because of the weather or animal damage. Nordmans are also affected by needle necrosis which can turn the needles brown overnight and render the tree unsaleable.

Just like we like our fruit and veg in perfect condition we have the same attitude towards our Christmas trees. Imperfect trees are left in the ground and at the end of the season mulched and ploughed back into the soil. Brutal! 🙂

Anyway that’s about it on Christmas trees other than to introduce the following two videos. The first is how to “net” a tree for transportation using a mechanised tree netter. The second is how to net a boy for a laugh using a manual netter. You know it makes sense.

Good luck to Fillingham trees and thanks to William for the guided tour. I hope their season goes well and they enjoy a well-earned Christmas break.


Categories
Business internet Regs

ISPA on the up – Facebook is new member

Trefor Davies Good news for the Internet Service Providers Association ISPA with Facebook joining its membership ranks. The trade association is becoming increasingly relevant in a world where there is a constant threat of regulation. We have to be careful that regulation does not stymie the explosive growth that has characterised the internet since its inception.

The argument is often a difficult one to get across. For example the debate over preventing access to pornography to children or how to approach the issue of online surveillance for the prevention of crime. On the face of it none of us want our kids exposed to porn and we all want to stop crime but there are wider ramifications to our personal rights and privacy that need to be well understood before anyone signs up to some of these proposed measures.

We have to have a grown up approach to the subject of internet regulation and have to be sensible to the fact that in a world that has moved online the problems have moved with it. It is fair that those that we pay to we pay to protect us should expect our cooperation when they ask for help in doing this. It isn’t always palatable to say no though sometimes it needs doing.

ISPA has over two hundred stakeholders and therefore has a difficult job in treading a line that is seen to be acceptable to all. The trade body by its very nature has also to work in very close cooperation with government departments, often helping to shape draft laws before they hit the public eye.

ISPA does a very good job of this and is also streetwise enough to understand how to approach “problems” such as the Draft Communications Data Bill that can sometimes be thrown out of left field1.  It is therefore an an endorsement of the organisation that the likes of Facebook and Google want to throw their weight behind it and I look forward to working with the ISPA team in 2013.

1 that’s the “on” side for the cricketers amongst us, at least the right handed ones.

Categories
Business events

photographic evidence of a great night #trefbash 2012

The annual #trefbash was the best one so far. Held last Thursday at the PhoenixArtistClub a packed house partied into the wee small hours to the tunes of the Jeff Brown Jazz All Stars and Colin Dudman on piano. Great venue, great entertainment, great party.

These bashes are attended by a wonderful mix of industry types and Timico customers and business partners and this year we were fortunate to have the service of award winning photographer and Director of Big Brother Watch Nick Pickles to capture the many moments from the evening.

I think I will just let the pictures speak for themselves. I seem to appear in a lot of them but hey, I’m clearly very photogenic:)

If you missed it you missed out. Next year’s is already  booked for Thursday 12th December. Stick it in your diary. Click on the individual pics a couple of times to enlarge. Also look out for the party video coming later this week.

Another huge thanks to the sponsors Timico, NewNet, Redwood Telecom, PowerNet, Genband, RTP Solutions, O2 Wholesale, Fluidata,  Siphon,  Provu Communications, Fides Media and IPCortex for helping to make it all happen.

Categories
Business events

#trefbash

Tonight is #trefbash night. Details here. If you couldn’t make it follow the action, if there is any ( 🙂 ) on the #trefbash hashtag.

Ciao

Categories
broadband Business media

I could have leant upon that coppice gate – Thomas Hardy and homeworking

early morning sun in December in LincolnshireBroadband for working from home avoids long commute.

Took me an hour and ten minutes to get in to work this morning. That’s twice as long as usual – broken down tanker on the A46. Walking in to the office I felt a bit like the Reggie Perrin of old – “20 minutes late, frozen points at Clapham Junction”.

I went on a very long diversion through the Lincolnshire and Nottinghamshire countryside. The stark winter beauty reminded me of the Thomas Hardy poem “The Darkling Thush” :

I leant upon a coppice gate
When Frost was spectre-gray,
And Winter’s dregs made desolate
The weakening eye of day.

It’s one of my all time favourites.  Anyway driving in on this extended albeit pleasant detour made me think about the whole subject of commuting and broadband for working from home. The number of times I have the radio on driving home on a Friday night to hear the UK wide traffic reports – quite often its gridlock on all the major routes around the country.

Makes you wonder how much time and money we really waste travelling to work. Granted there are some jobs where the person absolutely needs to be in the office but equally there are many where a little bit of mix and match (home versus office) would be perfectly acceptable. Phone system vendors often try to model the financial benefits of homeworking as part of their pitch to customers. I don’t think you really need to work out the payback in terms of pounds shillings and pence. It’s bloomin’ obvious.

Quite a number of our customers see this. We have a portal that some of them use to manage estates of hundreds, if not thousands of home worker broadband connections. The portal is integrated with the customer’s HR system and when an employee moves house and change their address the portal automatically informs us to migrate their broadband to another location. For some large organisations this can save a considerable workload on the IT department – managing what is really a tedious and time consuming process that really benefits from automation. Bung in a VoIP account and hey presto, you have a home office just like in the office.

To conclude, my other favourite Thomas Hardy work is “Under The Greenwood Tree”. I don’t get on with most of his novels, they are depressing, but this one  is a nice novel and signals the end of an era in a similar way to the Darkling Thrush. It is also very seasonal and I am now most definitely feeling Christmassy.

That’s all folks…

Categories
Business Regs security surveillance & privacy

The Report of the Joint Select Committee on the Draft Communications Data Bill

Report on Draft Communications data BillThe Report of the Joint Select Committee on the Draft communications Data Bill was issued this morning at one minute past midnight. It’s been in the news this morning with the deputy Prime Minister Nick Clegg calling on ministers to rip up their plans and go to “back to the drawing board“.

The 105 page Report concludes that “there is a case for legislation which will provide the law enforcement authorities with some further access to communications data, but that the current draft Bill is too sweeping, and goes further than it need or should.”

I have always said that the right balance between our personal security and our personal privacy needs to be maintained when considering this subject area and this is the tenet of the Joint Select Committee’s recommendations.

Unfortunately some of the basic conclusions of the report do not put the Home Office in a good light. There would appear to be a widespread failure to consult with many of the stakeholders involved, notably on the costs of the project and what might reasonably be achievable in terms of Communications Data capture and storage. In particular it is recommended that the HO will have to carry out a careful cost/benefit analysis and obtain advice and assurances from a wider body of experts than the companies that stand to earn money from devising secure storage solutions.

The committee recommends that the scope of the Bill be significantly reduced to cover only the retention of IP address data and “web logs” although regarding the latter they also “acknowledge that storing web log data, however securely, carries the possible risk that it may be hacked into or may fall accidentally into the wrong hands, and that, if this were to happen, potentially damaging inferences about people’s interests or activities could be drawn. Parliament will have to decide where the balance between these opposing considerations should be struck.

There is also a concern that web log data also contains content, which due to privacy concerns was specifically excluded from the Draft Bill. The committee has asked the Home Office to review whether it is operationally and technically feasible to only retain web logs of certain types of service where those services enable communications between individuals.

Regarding the storage of third party data traversing a CSP’s network it is recommended that the requirement to store such data only after attempts to retrieve the data from the third party be given statutory force. The effectiveness of this considering the overall objective must be questionable historical data is unlikely to be available in a timely manner for specific crime stopping targets.

The recommendations continue with the suggestion that the Home secretary should not have the power to extend the scope of “permitted purposes” of the bill and that indeed this list of purposes should be examined with a view to shortening it.

It is also recommended that the definitions for communications data under RIPA should be reviewed following consultation with industry with a particular focus on what is subscriber data (ie info on me and you) and what is traffic data.

A specialised SPoC (Single Point of Contact) team should be established that provides a central expertise for the approval of RIPA requests. This in theory should prevent misuse of the system – although Local Authorities are not specifically mentioned amongst the authorities that should be able to access the data under discussion here the committee recommends that bodies over and above the six in the Draft Bill should be considered for inclusion based on their case – notably the Financial Services Authority  and the UK Border Agency. Local Authorities, although representing a fairly small proportion of the nearly half a million RIPA requests each year and 20 times more likely to put in a non-compliant request.

Coming back to costs the committee is being polite when it says “that the Home Office’s cost estimates are not robust. They were prepared without consultation with the telecommunications industry on which they largely depend, and they project forward 10 years to a time where the communications landscape may be very different. Given successive governments’ poor records of bringing IT projects in on budget, and the general lack of detail about how the powers under the Bill will be used, there is a reasonable fear that this legislation will cost considerably more than the current estimates.”

It was nice to get a mention myself in para 276 regarding the effect on small CSPs of having to meet the requirements of this Bill.

The commitment to reimburse CPs the necessary cost of complying with the requirements of legislation should also be written into law and not left in any doubt.

Finally  “the figure for estimated benefits is even less reliable than that for costs, and the estimated net benefit figure is fanciful and misleading. It ought not to be used to influence Parliament in deciding on the relative advantages and disadvantages of this legislation. Whatever the benefits of the Bill, they are unlikely to be financial.”

The cost aspects of the recommendations are pretty damning. It would be nice to think that as much effort is put into all legislation as this committee has put into the Draft Communications Data Bill. I’m thinking specifically of the Digital Economy Act but I’m sure there must be others.

I’m not totally comfortable that any safeguards built into the Bill will really work, especially when it is noted that nobody can 100% guarantee the security of the storage of the data. At least on this occasion  the Government is being sent away and told to get their homework right and the subject of security versus proportionality is highlighted as being central to the debate.

That’s all for now. You can read the whole report here. I’m sure I will have missed something. You can also read my other stuff on this subject – use the search box at the top right hand corner of this page. There is a lot of material.

Categories
Business UC voip

Low winter sun, inbound sales leads and Unified Communications

early morning sun in December in Lincolnshire

On my way in this morning I had to stop off to take this photo. It was a misty morning and the sun was barely visible. V atmospheric.

We are coming up to the winter solstice and despite the short days I actually like this time of year, far more so than January and February. I guess because we are all so busy it takes our mind off the weather1.

Our inbound sales teams have been working their socks off. They take leads from web chats, inbound calls and emails all originating from the Timico website. These are for both existing and new customers. Businesses are trying to dot their “t”s and cross their “i”s2 and get their January communications infrastructure needs in place before Christmas.

The marketing department has also been busy and with the addition of Mitel and Avaya support we now have a pretty full portfolio of Unified Communications products that complement our own hosted service and the IPCortex.  As a council member of the Internet Telephony Service Providers Association (ITSPA) I get the odd raised eyebrow from industry colleagues who are by and large purely hosted players. There is an element of snobbery amongst the purist ITSPs. However the needs of the market are diverse and with 20,000 or so business customers we now have something to suit everyone.

What do you want for Christmas little boy?”

“Oo can I have an IP Office phone system with SIP trunks please Santa?”

Ho ho ho I’ll get the elves onto it right away

I wonder how it would go down with our engineers if we asked them to wear elf outfits when visiting customers in the run up to Christmas. We could stick big red noses on all our vans. Probably better not. At this point I should shut up.

In case you’re interested I have asked Santa for a vice for Christmas. At home we have a lot of tent pegs that need straightening and I thought it would come in handy for that. I think I’ve been a good boy so should be ok.

That’s all for now. C ya.

It was sub zero in Lincoln over the weekend which was very convenient because we needed to defrost one of our freezers. The freezing cold outside meant that we could do it without worrying about the food defrosting.

I know I know 🙂

Categories
Business charitable

Mo’spotting gringo Timico

mospotting - it's that time of year again

I dont really know how to put this one across. Part of me wants to talk with a Mehican accent and go around saying things like I keel you Gringo.

But then again part of me thinks I should be talking in a rather suave voice, perhaps with a couple of marbles in my mouth for effect.

Whatever you may think yourselves there is one thing for sure I’m not sure I’d want to kiss any of them. Those moustaches must tickle1 big time.

Anyway well done to James Andrade, Richard Wright, Guy Beales and Simon Brown from Timico for making the effort. They have been raising cash for Prostate Cancer and other men’s health charities. You can donate here. Also well done to our creative genius Scott Wroe for the poster.

1 I should at this point establish the fact that I don’t go around kissing people with moustaches anyway, blokes or otherwise. It’s not my bag though if it is yours that is ok 🙂

Categories
Business Cloud datacentre

What to look for when choosing a data centre

the new Timico Network Operations Centre in Newark has gone liveA data centre’s a data centre isn’t it? Power, aircon, security and diverse connections in and out of the building? Pick a location and a Tier level – 1,2,3,4 to determine the resiliency and cost. Throw in some green credentials and your uncle’s name is Bob!

Well you could put it like that. You wouldn’t be looking at the whole picture. Before building our Newark data centre we at Timico did a fair bit of market research. We looked at the needs of our customer base and what was available in terms of infrastructure technology that fitted the bill. The latter ranged from getting all the electromechanical bits right and ensuring that the cloud story was absolutely up there. When talking cloud we are talking the connectivity, storage processing and virtualisation infrastructure.

There was one piece of the story that we found compelling. This was how to make sure

Categories
Business Cloud datacentre

Nobody around here complaining about the weather

cooling plant monitoring screen in Timico's Newark data centreWe often hear people complaining when it rains – great weather – if you’re a duck. Well it’s stopped raining here in Newark although I understand the river Trent is still running high and I see from Facebook that trains are delayed due to flooding.

It’s bloomin’ cold out though. Staff arriving for work are wrapped up well, scarves around their faces, hands thrust firmly in pockets. It may come as a surprise to many of you that in this freezing cold weather the old “duck” saying has a modern day equivalent which is “great weather – if you’re a data centre”.

Uh? 🙂

Categories
broadband Business

#FTTC video outtakes #broadband #fibre

Broadband video case study – the outtakes

Just browsing through some bits of video left on the cutting room floor after we finished the FTTC case study. Thought a couple or three might be of interest.

The first one was taken with a GoPro camera positioned inside the cabinet filming the door opening and the Openreach engineer coming in to do some work. In this one you can see one of the cameramen filming the cab from the outside.

Bit like the David Attenborough nature stuff where at the end of the programme they show you how they did the filming. Nothing particularly dramatic such as a close encounter with a shark or a yeti. We were however filming outside a school and a very concerned headmaster did come out so see what was going on. He went away though I sensed that he would have been happier if he had shooed us away.

The second film is a short one taken from the outside with the open cabinet so that you can see the workings. No GoPro camera inside this time – obv we had to do multiple takes to get all the different angles in.

The third is one I took of the BT crowd in my conservatory. Of course you only see me in the case study but in actual fact there was a huge support team including the outside catering van, make up artists, continuity, clapperboy, director, producer, personal masseuse etc – you get the drift. I couldn’t fit them all in the conservatory so you get four.

Some of them will be at my Xmas bash so if you are coming to that you will be able to chat with them in person. Not often you get the chance to meet the people behind the movie eh?

Some of you have asked for a video showing the process of the installation. I didn’t get any of that off the production team but I will ask. Bear with…

Categories
Business virtualisation

The complex weave of the modern IT world

Cisco certificationsCisco, as you may know, has introduced a new set of professional technical certifications based around the data centre. This is a natural move. Cisco already has Voice, Security, Routing and Switching and Design certification streams and the Data Centre is a big part of its future.

At Timico we use a Cisco data centre fabric with UCS blades running on top of EMC storage. On that infrastructure we run VMware. We also run Microsoft applications, use Cisco at the Edge of the network and Juniper in the core. Most of our ISP server estate is Linux based.

That’s an exciting technology mix. It’s also a lot of areas of specialisation and not only are our engineers often doing training courses but we are always on the lookout for specific talent, especially in the virtualisation world.

Where is this conversation leading. I guess I’m concluding that it will be increasingly the case that our customers will not have the right mix of skills in these technology areas to be able to effectively develop solutions for their own business. The role of an IT department, apart from servicing their own stakeholders, will be more and more strategic focusing on the selection management of their supplier partners.

Categories
Business olympics spam

Unsubscribe UKTI

I’ve just unsubscribed from the UK Trade and Industry mailing list. I think I must have got on it from being at the Global Business Summit at Lancaster House during the Olympics. They need to improve their data base. I’ve just been spammed with an invitation to “Business Hindi for Beginners”.

Previously it was “Meet the Sports and Infrastructure Expert: Russia, Brazil and Israel” and before that it was “Business Japanese for Beginners”. Then it was “Financial, Professional and Business Services Roadshows for the ASEAN region (Singapore, Malaysia, Vietnam, Thailand, Philippines and Indonesia)”.

Maybe I’m being ungrateful because I did have a good day at Lancaster House. I guess it underlines the importance of accurate mailing list demographic data. Never mind. They’re gone now.

Categories
Business voip

Plug for ITSPA Christmas Dinner (hope it isn’t turkey)

The ITSPA Xmas dinner - you know it makes senseI’m going to the ITSPA Christmas Dinner on 5th December (2012). Are you? This year it is at Roux at Parliament Square c/o Royal Institution of Chartered Surveyors, Parliament Square in London.

It’s a great opportunity to network with people in the VoIP/Internet Telephony space and we have Peter Dawe, founder of Pipex1 coming along to do a bit of a talk – amusing anecdotes, incisive views etc.

My one concern with Christmas dinners is that I find turkey to be such a boring meat that it should be reserved for Christmas Day itself, assuming we have to have turkey, and not produced on any other occasion just because Christmas is “just around the corner”. I don’t mind Christmas pud though. I quite like Christmas pud with a bit of brandy butter.

That is all. If you want to come along email [email protected] or call 020 3397 3312.

1 many of you won’t be old enough to remember Pipex 🙂

Categories
Business fun stuff

I met the girl from Ipanema

You know what it’s like. You are in the lift heading down to check out from your hotel and a gorgeous blonde gets in on the third floor. You don’t want to stare too much at her so you focus on looking somewhere else. Nothing is said. She gets out at the ground floor, you get out at the ground floor. You go your separate ways and the “incident” disappears into memory. Mine not hers.

On this occasion I went to the checkout desk and she greeted someone who was meeting her for breakfast. Blow me down if it wasn’t my old mate Phil Smith. I called to him. They came over. He said he was now working for a new company called Ipanema and the girl was one of his colleagues over on a business trip from the Americas.

I was thrilled. I had just met “the girl from Ipanema”.  Now I can’t stop humming the tune…

That is all!

da da daa de da dada de daa

Categories
broadband Business

Superfast broadband video case study by Timico and Openreach

Superfast broadband video case study

Never before seen footage of the inside of the Davies household now viewable on tinterweb.”

This is it, the video you’ve all been waiting for. Well I have anyway. A few weeks ago we shot some footage around and about Lincoln and chez Davies for a video case study of a Fibre To The Cabinet (FTTC) aka superfast fibre broadband installation.

Get your popcorn and fizzy drinks ready and settle in to your favourite armchair to watch this much anticipated movie. I don’t have an agent yet but if any major studios are interested in talking then you know how to get hold of me.

That’s all folks 🙂

Link to what BT has on their website http://www.btplc.com/ngb/News/Timico.htm

Categories
Business Regs surveillance & privacy

Draft Comms Data Bill Select Committee appearance for oral evidence #ccdp

portcullisYesterday I gave oral evidence to the Draft Communications Data Bill Joint Select Committee1. It’s the first time I have been asked to give evidence like this and something one has to take very seriously.

I was with three others: Caspar Bowden who is a colleague on the ICO Technology Reference Panel, Dr Gus Hosein of Privacy International and David Walker, a security consultant. The committee has been seeing groups according to their rough views on the draft Bill and readers of this blog will not be surprised to hear2 that this cohort was one that had concerns.

The afternoon’s evidence sessions were reported by the Beeb.

I’m sure that I will already have mentioned that the potential consequences of this Bill becoming Law are so great that it merits the most comprehensive discussion before hand. Today is the last day of evidence sessions with the Home secretary Theresa May being up before the committee.

I don’t have access to the inner thoughts of the committee but I did get a sense of the following:

  1. the fact that many communications use encrypted traffic and that this is likely to cause problems is recognised
  2. the issue of dealing with overseas providers is not likely to be an easy one
  3. the process of oversight of the RIPA system notices needs overhauling, especially if the Bill proceeds
I’m also hoping that the message got  through that nothing can ever be totally secure and that any data gathered under this Bill/Act would eventually make its way into the public domain with disastrous consequences.
I don’t have a handle of the timetable for the rest of this process (enlightenment anyone?) but it wouldn’t surprise me to see the Bill move forward in some reduced form. In the meantime we have to keep up the pressure. More in the fullness of time, a week is a long time in politics etc etc etc.

1 bit of a mouthful/oral evidence/geddit?

2 some previous posts include this one

Categories
4g Business mobile connectivity

4G cost an issue?

4G EE LTEI note the Beeb is reporting today that people are saying the cost of signing up to an EE 4G plan is too high.

There are always going to be whingers. Either people will like the pricing or they won’t. It’s a straight business decision on the part of EE. Network operators are under constant margin pressure because they have chopped their pricing too much in the past. 4G represents an opportunity to build value into their businesses.

My biggest concern is how successful they will be in adding additional margin generating services to their portfolios. If you look at the EE pricing then everyone gets unlimited voice and texts and they are just offering variable charging based on data consumption. On its own this isn’t enough but I’m not sure I see networks successfully adding other services that people are willing to pay for.

Agree?

Categories
Business fun stuff

Alex and Andy Smile for the camera

I’ve just come up for air after having my head down in my PC all day. It’s getting dark out. It’s just started raining – I can hear it on the roof of the office – one of the downsides of having the penthouse suite.

Welcome to winter. I hope you have your warm, waterproof coat ready and plenty of fuel ordered to keep you going through to spring. A car drives by with its headlights on. It is around 4pm.

All of a sudden the only sounds I hear are the rain, the air conditioning (climate control) and my laptop’s hard drive.

All sounds a bit melodramatic doesn’t it?…

PS at this point I usually get up and go and make a cup of tea. The office is vibrant and buzzing and brightly lit. The phones are humming and Alex and Andy, two of the best sales guys in the industry, smile for the camera.

That’s all. My tea has brewed. C ya.

 

Categories
Business online safety social networking

Parliament and Internet Conference – Privacy

portcullisThe Parliament and Internet conference wound its annual way to Westminster yesterday. The conference usually comes up with a nugget or two and made the BBC news site with a comment from Andy Smith, PSTSA1 Security Manager at the Cabinet Office that he wouldn’t recommend using your real name when registering with sites like Facebook.

Lord Merlin Errol also noted that he used to give his date of birth as April 1st 1900 but that drop down boxed rarely went that far back these days. I guess there are still one or two 112 year old people around though whether they would be interested in social networking is another  issue.  Privacy  on the Internet, or lack of it, is something I’m still trying to get my brain around.

This came to the front of mind again this morning as a Facebook message appeared in my timeline asking me to confirm my mobile phone number. I did so, particularly as a mobile number is one way of recovering a lost password. Didn’t feel particularly comfortable doing it though. I don’t trust Facebook though

Categories
4g Business

4 G E E L T E 4 ME?

4G EE LTEEE is doing a good job at building up market expectation. Today the mobile network operator launched its pricing plans, available from the end of this month.

Consumers can have unlimited calls and texts with 500MB of data for £36. Remembering that I used 60MB of data in one minute on the O2 LTE trials I suspect that not many people will stay on this plan. The options are:

500MB £36
1GB £41
3GB £46
5GB £51
8GB £56

I assume that this comes with a phone though it isn’t clear. Their site suggests you can get the Nokia Lumia 920, 820, Samsung Galaxy S3 LTE and Note 2 LTE, HTC One XL and the iPhone5 plus a few other also rans (sorry).

If you use up your data allowance you won’t be able to access the internet until you buy a data add-on (ok). It isn’t entirely clear but it looks like the cost of a data add on is £6 for 500MB or £15 for 2GB so it makes sense to get your plan right in the first place.

I note there is a roaming package for £5 a month though this doesn’t seem to apply to data which in my mind is what I am most likely to use when roaming – checking restaurants, bars, local attractions (library locations etc).

The speeds are quoted at 8 – 12Mps on average.

It also looks as if they will not be blocking VoIP