Category: UC

Unified Communications

The UC Expo trade show is now called Connected Business. My complaint with the former name, Unified Communications Expo, was that it was a bit of a trendy bland catch all for something that used to be known as VoIP.

I’ve been waiting for the new buzzword to come along for a while. However I can’t for the life of me believe that “Connected Business” is this new buzzword. We don’t even really need a buzzword. Marketing departments around the country will now be shouting “oh yes we do – we get paid loads to come up with buzzwords”.

The show has for the last few years just been a place to go and meet mates. There has been very little to differentiate vendors of UC systems and solutions, certainly in the feature sets. These feature sets have been built up over decades.

You might ask yourselves, other than the source of a physical get together for a beer, why bother going? Why bother exhibiting? Everything is done online nowadays. Even the selling. In my recent experience businesses exhibit at these shows because they need to be seen to be in the game – if all their competitors are there but they are not that sends out the wrong signals.

I’ll be surprised if I learn anything but I’m going to go anyway. See ya there.

Connected Business – the show formerly known as ~~Prince~~ UC Expo.

Read previous notes re UC Expo here.

Business security spam UC

Selling your contact information – who does it?

Post author By Trefor Davies
Post date Wednesday, 19 February, 2014
2 Comments on Selling your contact information – who does it?

One of the things I’ve been looking forward to in life post Timico is having a cleaner inbox. I don’t get spam using Gmail and the platform very kindly filters most commercial mails in to a tab called “Promotions”.

This I love. I do look occasionally and note that the mails are typically from rewards membership accounts and their ilk. I am ok with this.

My Timico mailbox, RIP, used to get tons of unwanted rubbish from companies I had no interest in and who

End User social networking

Snapchat – get down wiv da kids

Post author By Trefor Davies
Post date Monday, 10 February, 2014
No Comments on Snapchat – get down wiv da kids

Kid 2 introduced me to Snapchat. Must have been two summers ago when she was about to set off for uni. Other than very occasionally looking at her chats I ignored it.

For one thing it doesn’t keep the photos/videos once sent. I like to keep the photos/vids. I’m a nostalgic.

Recently I saw an article somewhere, BBC maybe, that said the yoof were moving away from Facebook to Snapchat. One of the side benefits, if not the prime motive, was that the media wasn’t stored. More private.

Now my wife uses Snapchat to talk to Kid 4. From her iPhone. Believe you me this is massive progress. Anne doesn’t do Facebook. But she does do Snapchat, now. She also sends texts and occasionally calls people.

I used to think the whole short video/pic thing wasn’t going to take off. I’ve changed my mind.

I also wonder whether the fact that no data is kept (or so we are told) is the way ahead – short termism in extremis. Makes sense considering the way our society is evolving elsewhere. The throwaway society taken to its ultimate conclusion.

Now I think about it how often do I look at any of the photos and videos I store – there are hundreds of Gigabytes of them. Not very often. I’m not going to get rid of them though. It’s a mind set.

When I depart this planet nothing will matter. Photos. Memories. Great deeds. In the meantime I’ve just started using Snapchat. Even though I’ve been “on” the system for 18 months.

One of the surprises having explored what it can’t do is to find that zillions of my contacts are also on Snapchat and there are many chats (snaps?) waiting for me to see. Amazing. Who’d a thought!

Interestingly I was totally ok with allowing Snapchat access to my contacts list whereas I still haven’t upgraded my Facebook App because it was asking for access to my text messages. It’s about trust, innit.

Don’t betray that trust Snapchat, I am about to start using you.

To finish off with an internet technology angle, Snapchat is of course going to be another bandwidth driver. It will use a lot more bandwidth than a Facebook IM or wall post which I imagine is what it replaces.

Onwards and upwards.

PS just sent Anne a Snapchat praising the ham sandwiches in my packup – they were delicious:)

chromebook Engineer media video webrtc

Bandwidth use for Google Hangouts #WebRTC

Post author By Trefor Davies
Post date Thursday, 16 January, 2014
2 Comments on Bandwidth use for Google Hangouts #WebRTC

Was on a WebRTC conference call this morning. I was calling from the Chrome browser in my Chromebook. Volume could have been slightly louder but the quality of the call was terrific. All I did was click on a link and hey presto. I’ll tell you more about it in due course.

We chatted for over half an hour. It wasn’t video as the other participants were using standard SIP phones. We were hooked up through a WebRTC gateway in the (good ole) US of A.

One on the subjects that came up was bandwidth use of video streams when making WebRTC calls. Using a gateway minimises the amount of processing that you have to do locally and also cuts down on the internet bandwidth you need.

Google Hangouts apparently use your laptop/local device to do the video mixing and thus you need more i/o bandwidth. Google tells us that for person to person video hangout the min bandwidth required is 256kbps/512kbps (up/down) and ideally for the best experience 1Mbps/2.5Mbps).

For calls with more than 2 persons the ideal scenario changes to 900kbps/2Mbps. This means that many people living with poor quality ADSL connections will not be able to properly experience the power of Google Hangouts.

It also explains why calls at weekends (that’s when we hangout) to my daughter at Durham University are also poor quality. It has been known for four of us kids to be on the hangout – one in Durham and three in separate rooms in the house in Lincoln (me and the two lads still at home). We have 7Mbps up in our house but in Durham it is an ADSL connection shared between four in a student house.

Shame really. For the want of a few quid more on the broadband line it could be much better. Students however are always skint and conserve the cash and we should recognise that they are representative of many people in the UK.

With time everyone will be on a faster broadband connection but for the moment, and I know I’m quite likely to get noises of agreement (or maybe just the occasional assenting nod) from readers in rural areas, many still have to live with limitations of their internet connection.

Mind you I’m all right Jack:)

That’s all.

Tags google, hangout, webrtc

Business social networking

Social media accounts for startups

Post author By Trefor Davies
Post date Thursday, 9 January, 2014
2 Comments on Social media accounts for startups

I’ve started to separate personal social media accounts from the blog. Although trefor.net is named after me I want to depersonalise it so that downstream it wont rely on me. I ultimately envisage a small staff of developers and editorial types running the site whilst I swan off to conferences in exotic places, the golf course etc etc.

So far I have separated the google accounts – [email protected] is now a pure play gmail account (if I can put it like that) and have done some work on Twitter. @trefornet is the “official” business twitter handle though not one of those verified jobs you see with a tick – one can but dream 🙂

There is already a trefor.net Facebook page (like it if you will) though it will need some work doing to it and regular post upates. That will come more easily when I have a developer on board.

I have also enabled a Google+ profile for [email protected]. This will need some thought as to modus operandi. Google likes to recognise people rather than businesses. I suspect that we will end up with every bit of content frm the blog being linked to on the trefor.net page but only my own stuff on my personal one. There is already a trefor.net page on Google+ that hasn’t been updated for years.

LinkedIn will also need some work. I’ve updated my profile but will have to give some thought as how best to use it. LinkedIn, which I used to largely ignore as a vehicle for people to get jobs or sell things, is going to become more useful (now that I’m selling things). Networking is the name of the game really, in more ways than one.

Much of the development of the blog will rely on having a developer on board. So far there hasn’t been a rush of applications so I’m going to have to step up the activity levels there. Working out of a business innovation centre in Lincoln this seems to be a common thread. A business these days needs to work online and needs web development skills.

There is a good Computer Science Dept at the University of Lincoln so it isn’t as if there isn’t a supply of grads out there. Lots of students would like to stay in the town where they went to University if they could. They typically associate the location with having a good time. At least that’s how it was in my day :). Next week I’m going to pop round and have a chat with the prof. He’s just round the corner from the office.

The whole social media thing is important because this site needs to be a living organism, interacting with its readers in many ways. What’s more by “embedding” itself in social networks we will know more about the readers although I’m totally cool with people using anonymised credential when leaving comments. The value of a business lies with its customers and whilst they aren’t paying for anything,the readers are in fact customers.

As Trefor Davies over the years I have built up a reasonable sized network of contacts using social media. Trefor.net the business is tarting from scratch although obviously there is going to be a high degree of cross fertilisation to begin with. It will be interesting to see, for example, how the Twitter follower count for @trefornet, currently 0, grows compared with @tref, currently 2,572. @trefornet will be more informational and a feedback channel as opposed to the drivel that @tref often spouts:)

Anyway that’s enough waxing on. Got social media profiles to write etc and I’m off out to lunch at a posh restaurant in Nottingham today so must go.

tata

Tags social media, startup

Business engineering google social networking

Google Apps update – trefor.net is now working

Post author By Trefor Davies
Post date Wednesday, 8 January, 2014
2 Comments on Google Apps update – trefor.net is now working

Since Monday I’ve been trying to set up a Google Apps for Business account for trefor.net. I kept getting rejected with a message saying that “the domain trefor.net was already in use”.

I was using it via my personal gmail account – picking up trefor.net emails pulled from my Timico POP3 mailbox. Deleted any reference to trefor.net in my personal mailbox then when Google continued to reject my efforts to register a new apps account I discovered you have to wait 24 hours for “things to filter through the system”.

Over 24 hours later it still didn’t work and I made a comment to this effect on Twitter. Twitter is a truly powerful networking tool. @AndyCDoyle offered to help and this lunchtime, having started to raise a ticket with Google, he found that there was already a Google Apps account for trefor.net. Funnily enough it was one I registered meself years ago. I’d totally forgotten about it.

A password reset came through to the recovery email address, my own personal gmail account, and hey presto I was up and running. Ish. It does take time to learn how to navigate your way around and I can see why a business might want to contract the setup out to an IT consultant.

One thing that flummoxed me was that in all the help guides it says you have to verify that the domain is yours. None of the relevant fields appeared on my screen so either I had already done it (certainly don’t recall that which I’m beginning to find out perhaps shouldn’t be a surprise) or when I signed up for Google Apps you didn’t need to do that step. I suspect the former is true.

Setting up email was easy. I just had to modify the Timico hosted zone files so that the MX records pointed at 5 google servers. Once that was done it worked straight away. Simples. I can now add aliases to my heart’s content and because the account was set up before Google started charging it’s all free. Result!

It would appear that I can have up to ten users in the free account which is going to do me for the forseeable future. Not figured out how much storage I get yet but I have over 100GB in my other account thanks to me buying a Chromebook so that should be fine for a couple of years.

I’ve already set up some aliases including one for use in tradeshow registrations that is automatically filtered and archived 😉

Important to make a bit of progress every day and this is progress.

PS As you may have noticed at the top of this post I’m experimenting with new profile pics. Have managed to change my personal gmail pic but struggling with one for the new trefor.net account. Keeps telling me the jpg photo is an invalid file. Google Apps is great for many things but it ain’t perfect and seems to have plenty of bugs that need kluges to work around. Not figured out a kluge for the profile pic yet.

PPS big thanks to Andy Coyle. Was surprised to hear he has a broad Mancunian accent. Shouldn’t have been because he lives in Manchester but that’s Twitter for you. Andy there will be a beer waiting for you when I come up for UKNOF27. Also you might want to think about using his services especially if you are in the Manchester area. His website is here.

Ciao all.

Tags Google Apps, startup

Business social networking

twitter vs phone response times

Post author By Trefor Davies
Post date Monday, 6 January, 2014

Back in action proper today after the holidays with lots to sort out. First day in the new office – Sparkhouse business innovation centre at Lincoln University’s Enterprise@Lincoln building. Day one jobs include opening a bank account and stepping up the staff search activity. Christmas got in the way to a large degree. In fact most of December did:)

Over the Christmas break I had occasion to order a takeaway from The Castlegate Indian Restaurant. You know the one. It’s by Lincoln Castle’s Westgate next to the Victoria pub. It was Boxing Day and our son Tom’s birthday. A curry is traditional on this occasion so I rang them at around 10.30 to check that they were open. Nobody answered! Huh!

I checked their website and saw that they didn’t normally open until 4.30pm. Fair enough I thought. I was six hours too early. As an afterthought I dropped them a line on Twitter @CastlegateLincs. We follow each other. Within five minutes I had a response telling me that yes they were indeed open that day.

This for me is a prime example of how communications are going to change, already changing in fact. I can see the day where @CastlegateLincs will hardly ever use the phone. Why should we bother with a phone? It clearly didn’t do the job for me on that occasion. I realise that calls can be forwarded but that didn’t happen.

The phone is also a medium where mistakes can be made, misunderstandings, not hearing someone correctly when they speak their meal requirements. It’s the reason why businesses automate processes, or they should do. Moreover paying someone to answer the phone adds to the overhead of your business. Automation is going to permeate our lives to the extent that we won’t bother dealing with businesses who don’t make themselves easy to interact with. Check out this oldish post re trying to book a dental appointment. Every business, no matter what type, needs to move online.

This blog is an online entity. We haven’t even got a printer. Will have to see how we get on with that one:) There will always be occasions where you need to speak to someone but that doesn’t have to be done using a telephone.

@CastlegateLincoln is a prime example of the trend. Using the telephone I got no response but Twitter worked in very short order. Now they just need an online booking system.

Business UC voip

CTO lunches

Headed to London again for my last CTO lunch of the season. Today I have Stephanie Watson, CEO of MZA Associates as my guest speaker.
Steph is a great girl and one of the world’s foremost authorities on the Unified Communications market.

For those unaware of the nature of my CTO lunches we have a guest speaker and up to 10 other invited guests, normally director level individuals with responsibility for IT operations, around a table for a highly informed and stimulating lunchtime debate. The format works brilliantly, the key being the fact that everyone in the room knows what they are talking about.

On this occasion with Steph on attendance the topic is clearly the Unified Communications market (the PBX of old).

UC has for some time been a boring, mature market subject to widespread industry consolidation. This however is changing as the likes of Microsoft and Google move in on the space. Although I’m leaving it until the new year to sort there is a strong likelihood that the primary means of voice connectivity to trefor.net will be via google hangout and Skype. During the process of setting up the business I have made extensive use of google hangouts for video conferencing and google docs for collaborative project work such as sketching out the initial functionality requirements of a blog template refresh.

Now I’m sure that the likes of Cisco and Avaya will have something to say about who are going to be players in the UC space. Cisco has a compelling network integration case and Avaya have a huge installed base. This market is still very much a long game to play but it wouldn’t surprise me to see some real changes in 2014. The combination of Android and the still very much nascent chromebook could well be driving factors.

I doubt that I’ll be summarising the key points of today’s discussion – there are still too many parties between now and Christmas. However expect to see this subject debated extensively on trefor.net in the new year.

Tomorrow is my last day at the Timico desk. My wife briefly laboured under the impression that the new order in 2014 would see an end to, or at least significant reduction in jaunts to London for “networking” events and a corresponding shrinking of the waistline. Whilst the latter is undeniably desirable, the CTO lunches will continue in some guise or another. They are too valuable not to have.
If you are coming along today I look forward to seeing you. If not stay tuned…

Cloud End User media video

BBC iPlayer growth – tablets shifting our viewing habits

Post author By Trefor Davies
Post date Monday, 2 December, 2013
1 Comment on BBC iPlayer growth – tablets shifting our viewing habits

Richard Cooper runs the BBC’s online platforms. He was guest speaker at the ISPA Conference last week and his subject was naturally iPlayer which with 245 million requests in September has enjoyed 23% year on year growth.

I took pics of some of his slides – this first one shows the increase in requests. The step function in January is interesting. The BBC have labelled last Christmas as the year of the tablet. The growth in traffic is largely down to the increase in people getting tablets as Christmas presents. Apparently you could almost plot the rate of opening of presents based on the growth in the traffic on the day.

The second pic shows the exponential month by month growth in iPlayer streaming traffic expressed in TeraBytes. Impressivo. Apparently, according to Richard Cooper, the perceived wisdom is that this rate of traffic growth is set to continue until 2025, based I think on the continued development of Video quality and usage until the point comes where the human eye can benefit no more.

Finally we have a chart that shows how TV viewing habits are changing now that people are watching programmes on more than just the TV. Internet usage peaks at approx 5pm – this includes all web browsing. TV watching peaks just after 9pm and iPlayer requests peak around an hour later. People are taking their tablets upstairs and watching in bed.

A few observations spring to mind. People are starting to do everything online. Music listening is moving to streaming, movies are moving to catch up TV and video on demand and why would you bother with physical copies of games? The time is rapidly approaching where people won’t bother with hard copies of anything (me excepted – I’ll be a book buyer until I pop my clogs – I am of a certain generation and won’t buy an eBook). On this basis there’ll be hardly anything left for people to open on Christmas Day – it’ll all just be brown envelopes with gift vouchers & subscription codes for downloads. The frenzied throwing of paper around the front room will become a thing of the past. Sad really.

The other snippet is that apparently with 4k video you need to be sat 8 feet away from a 10 foot diagonal screen to get the benefit. Screen tech is getting better than our own eye tech. Not sure I completely understand this one but it’s all to do with pixel counts of screens versus what your eye can interpret. Maybe someone can elaborate. Just maybe (I think that’s an advert for something – not sure what).

Whatever happens it’s going to be some time before traditional broadcast TV is replaced by streaming video – there just isn’t enough bandwidth available. Bring it on.

PS pics aren’t perfect soz – better than nothing as you can see the data.

Tags bandwidth, growth, iplayer

Business voip

Tickets available for ITSPA Christmas Dinner

Post author By Trefor Davies
Post date Wednesday, 20 November, 2013
No Comments on Tickets available for ITSPA Christmas Dinner

The build up for Christmas has begun. Well it starts to build up in our house in January as Anne buys up cheap Christmas cards and wrapping paper in the sales. Nevertheless it really is building up now.

With that in mind ITSPA is for the first time having a Christmas lunch sponsored by Magrathea.

5th December 2013
The Swan at Shakespeare’s Globe, London
12.30pm for 1pm start

Tickets cost £65+VAT per person for ITSPA members and £90+VAT per person for non-members
To register please RSVP to [email protected]

We have a very interesting and highly entertaining guest speaker in Simon Burckhardt, MD of Vonage UK.

Get on down…

Tags Christmas, Dinner, ITSPA, voip

4g broadband Business mobile connectivity voip

4G as fixed broadband replacement? – successful case study

Post author By Trefor Davies
Post date Wednesday, 30 October, 2013
11 Comments on 4G as fixed broadband replacement? – successful case study

4g broadband can be used as a replacement for a fixed broadband service

Blog reader Mitch left a comment about how he now uses VoIP over a 4G line that has replaced his fixed broadband connection. His broadband had always been rubbish and 4G is now giving him speeds as fast as fibre broadband. I asked if he would be willing to tell the story. It makes for a very interesting read that many will be able to identify with. It may also give hope to those folk in the “final third” who are the 2nd class citizens of the UK when it comes to connectivity.

It’s Mitch from here on:

Tags 4g, fixed, line, replacement, voip

Business voip

Mobile VoIP client is a no brainer when travelling abroad

Post author By Trefor Davies
Post date Tuesday, 29 October, 2013
5 Comments on Mobile VoIP client is a no brainer when travelling abroad

This is an out and out advert for mobile VoIP services. If you haven’t already noticed I am in Helsinki at the moment.

My phone won’t pick up a mobile service. Bit irritating but not the end of the world. I dropped my wife an email letting her know I missed her already but she was probably not going to hear from me and not to worry.

The WiFi is great here, everywhere in the hotel and in the conference room. I’ve been able to carry on working. Then hey presto I remembered I had my Timico mobile client on my Samsung Galaxy S4.

I called home. The call quality was crystal clear. Had a nice chat with Anne and was reassured that everything was ok.

Not only did the call cost nothing, or worst case a local UK call charge, but the quality was much better than a cellular call would have been.

Only problem now is the two hour time shift & coordinating calls when we are both around and available.

Että kaikki ihmiset.

Tags client, hosted, mobile connectivity, Timico, voip