Category: H/W

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England v India Trent Bridge – a tale of two Andersons & Yealink VoIP phone

Post author By Trefor Davies
Post date Sunday, 13 July, 2014

Trent Bridge cricket ground England v India

England v India highlights – Root & Anderson 10th wicket world record, I am nearly knocked out by a cricket ball, Pamela Anderson gets cricketer autograph & I spot a Yealink VoIP phone.

England v India at Trent Bridge was the backdrop for great day out with the kids yesterday. There are two ways to “do” the cricket. One is with your mates. This is a boozy day out beginning with a pint and “full English” at 10am in the pub followed by a steady day’s cricket watching and a curry to finish off. The other is with the kids.

It was with the kids yesterday that I was nearly knocked out by a cricket ball and saw Pamela Anderson getting an autograph from one of the English players fielding at the boundary.

Arriving early we took our seats and settled in to watch a bit of net practice. Sat at square leg the nets were just in front of us but after a while the kids wandered off to look around the ground. There I was minding my own business, not particularly watching anything, when suddenly I heard a cry and I was hit by a cricket ball.

The ball glanced off the side of my head, hit my shoulder and plopped down beside me. It took me a moment to realise what had happened. One of the batsmen in the net had hit it over the top of the side netting. A couple of inches to the right and it would have landed squarely on the top of my bonce with potentially lethal consequences.

Without thinking I picked up the ball and threw it back. I should have kept it as a souvenir. There is evidence of the incident however. My hat – pictured in the gallery below was somewhat damaged as you can see.

Test match cricket is a great day out. The entertainment is not just on the pitch. The crowd provides just as much fun as the players. In the gallery below you can see a steward trying to confiscate a “beer snake” which is a stack of empty plastic beer glasses. Much beer is drunk at these events. For some reason the stewards want to confiscate the stacked glasses. The snake gets handed around the stand, growing in size as more glasses get added on the journey. The steward trying to confiscate the snake provides great sport as each time he gets near the snake is passed along to someone else.

In the gallery below there is also a photo sequence where “Pamela Anderson” gets the autograph of one of the England fielders. Pam was there with a party of lifeguards sat quite close to us in the New Stand. Also look out for a couple of horses sat amongst the crowd.

As far as the actual England v India cricket match went we were treated to a world record tenth wicket stand of 198 runs between Joe Root (154 no) and Jimmy Anderson (81 and no relation to Pamela afaik). The game now looks like being a draw and the rain forecast for the last day will hopefully provide some respite for the English team, now fielding, who have another test starting in a few days time.

There is, as is often the case, a technology slant to this post. Hanging around the boundary at lunch I couldn’t help noticing a Yealink VoIP phone nestled in amongst the equipment of one of the cameras. I love spotting little things like this. The kids have got used to it. The Yealink VoIP phone is not dissimilar to the Cisco I spotted at the Harbour Lights cafe in Peel in the Isle of Man. I’m not sure what the Yealink VoIP phone model is. I’m sure someone out there will know:)

me wearing hat damaged by cricket ball — me wearing damaged hat

steward trying to confiscate beer snake at Trent Bridge — steward trying to confiscate beer snake

Pamela Anderson tries to attract fielder's attention at Trent Bridge — Pamela Anderson tries to attract fielder’s attention

the fielder notices Pam Anderson — the fielder notices Pam

fielder gives Pamela Anderson his autograph at Trent Bridge — comes back to sign autograph

camera set up with Yealink phone — camera set up

camera set up with Yealink VoIP phone — oo a Yealink

broadband Business H/W internet Net servers

FTTC Broadband — Upgrade Your Router

Post author By Tim Bray
Post date Friday, 11 July, 2014

FTTC installed…and then the problems started.

Once again, Trefor.net welcomes contributor Tim Bray, Technical Director for ProVu Communications. “FTTC — Upgrade Your Router” is Tim’s second “Broadband Week” post.

At ProVu we, don’t often do onsite installations, preferring instead to leave them to our resellers. Sometimes, though, a problem comes along that requires that we get involved in helping to figure out what is going on.

One of our customer’s sites was activated for FTTC broadband. This customer ran an office with a small call centre and about 10 office PCs, and they thought the higher bandwidth would be useful. Zen (the ISP, in this case) had a special offer on ADSL to FTTC upgrades, so the time seemed right for upgrade. Our customer swapped their onsite router out for a model that could do both ADSL and FTTC, and all appeared ready for an easy change over once the Openreach engineer arrived.

On the scheduled day the Openreach man showed up, and our customer had just 10 minutes downtime while he performed the jumpering in the cabinet. Up came the new 40 Mbps download line (which also had, more importantly, a massive upload speed). Magic. Everything worked, and the internet seemed to be lightning fast. And then the problems started. “The internet is slow!” “We’ve got bad call quality!” And so, a site working properly and perfectly had stopped doing so because of a service upgrade.

We added lots of monitoring. Smokeping and Nagios. Sure enough, we learned of intermittent bad packet loss on the line that came and went, usually at such quiet times as evenings and weekends. We could tell that something was on the network opening a large number of sessions through the NAT in the router, and we knew that the problems started as we got towards 600 TCP sessions. We wondered whether with FTTC when you open a browser window with all your saved tabs the computer would hit those tabbed sites — Facebook, Twitter, Gmail, BBC News and all their associated ad networks and image CDNs — all at the same time, perhaps causing these events to happen too quickly and to throw too many ports open at the same time.

Running just a small consumer type router, we couldn’t diagnose the issue to the point where we could determine what was causing it. As such, as we needed better instrumentation to investigate further, we decided to install a proper linux server as a router in lieu of the dedicated hardware. BT Openreach provides PPPoE termination, so it is easy to deploy standard PC hardware with 2 ethernet cards to act as a router. We used Munin to add every kind of monitoring. We had graphs of UDP sessions, TCP sessions, and traffic graphs for voice traffic against other traffic…you name it, we graphed it.

Everything we could think of that might help us to figure out what was causing the issues being experienced was in place. And it was that moment that the problems went away. Again, magic. Once the new router was installed, everything worked. We saw large throughput and sessions through the router, but no corresponding packet loss. And no user complaints.

Very puzzling.

Then one Saturday I noticed the traffic graph on the router rise up to 30 Mbps download speed and stay there. Not the first time this had happened, of course, but it was the first time I was there to watch. My suspicions were raised, so I phoned the call centre. “No, all our calls are fine.” The new router was coping with this traffic fine. So I ran Wireshark and discovered that the call centre staff were watching telly using Sky Player on a sneaked-in laptop. And from watching the trace, I could see that Sky Player was streaming the video by opening a new TCP session every few seconds, which coupled with the large number of phone calls must have been what was overwhelming the old router.

I phoned the call centre manager with my findings, and she sussed that they were watching the footie. And regarding a remedy, lets just say some HR Department action occurred!

At this point, let me sum up the learning points:

A bigger router might be needed for FTTC, as the router could be the slowest bit and not the ISP.
The router might have a limit for packets per second.
Even a small office can open a lot of ports through a NAT, something for which small routers cannot cope.
With a good enough router, it is possible to run a small call centre and stream TV at the same time.

As an aside, I think this is a great point where IPv6 would help. IPv4 and NAT is stateful on the router. The router has to record each session and rewrite the packets. IPv6, though, would be stateless, so the router would have only need to pass on the packets rather than having to track sessions and rewrite port numbers. Also, there is the old adage: Use a separate connector for voice to your data. I suspect that some of the poor voice quality that encourages this is actually the voice and data services acting in conjunction to overwhelm the router, rather than there simply not being enough bandwidth. Bufferbloat may be part of the problem as well. But I suspect a router with more grunt may make it so the second line isn’t required.

I’ve done various consultancy jobs to investigate ‘SIP phones dropped off network’, and by scripting to monitor the NAT state table have found the router/firewall just dropping the session from the NAT table, which is obviously either a bug or just not enough capacity in the device.

Editorial note – check out our new site – BroadbandRating.

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The Hump Day Five (9-July-2014)

Post author By Kory Kessel
Post date Wednesday, 9 July, 2014

In line with Broadband Week on trefor.net, the Hump Day Five either benefits, suffers or remains mind-numbingly inconsequential…you decide.

Fourteen years have passed since I arranged my first broadband Internet service in Paris with France Telecom, and yet it is no effort whatsoever to recall that first setup. Is this because I have an elephant’s memory? Well, it could be (because I do), but it is far more likely due to the utter ridiculousness of the Alcatel Speed Touch USB ADSL modem that came with that subscription. I remember when the box arrived, modem and instructions inside, and opening it to find…an aqua-green jellyfish-serpent cyborg!

Holding that creature in my hands — and there really was no way to think of it in any other terms — I could not help but think, “Man, these French people really do have a different way of doing EVERYTHING!” By this point I had been in the country for nearly a year, so this was not an uncommon thought for me (more like one I tripped over at least once a day), and yet…well, I laughed because there really was no other possible reaction. Then I connected the darn thing up — one end of it kchinged via standard RJ11 cable into the T-plug ADSL filter that plugged into the phone jack, the other connected via USB cable to my Dell Inspiron 3700 — and got to work.

Not long ago my ISP in Paris (Bouygues) informed me that my 100 M/ps service was being upgraded to 200 M/ps at no additional charge, which would’ve been cause for celebration if the service had actually changed moved out of its actual speed range of 20-40 M/bs.

As an American male born in and partially raised in Chicago and later seasoned in New York, I am fortunate to have what is doubtless the top U.S. sports fan’s pedigree (offer arguments to the contary in the Comments if you must, but…well, come on, really?). I can more than hold my own in any beery statistics-laden conversation, am a rabid fan of both the Chicago Cubs and the New York Giants, bask in having seen Michael Jordan ascend to the position of Greatest and Most Influential Team Sport Athlete of All Time (and also recall easily the days when Muhammed Ali held that position), am able to maintain the “High Road” in the face of any so-called sports fan from delusionally-skewed Texas or rant-before-they-think Philadelphia, and really don’t take it all that seriously while managing to be dead-serious about it all at the same time.

All of the above accepted as unshakeable truth, when I resolved to move to France back in 1999 I did so knwowing that the whole sports thing would be one of the hardest points of separation. The 5-8 hour time zone difference was something of a factor — though I am a scar-branded member night owl — but by far the biggest obstacle to maintaining my U.S. sports culture was to be the near-absolute lack of interest U.S. sports in France, and thus the complete lack of game-viewing options and opportunities. Horror! Still, in for a penny in for a pound, I let it all go…that is, until I became broadband-connected (see aqua-gree jellyfish-serpent cyborg item above in the first slot). First I got back baseball, via an Internet radio broadcast product called Gameday Audio (and baseball really is at its very best over the radio, anyway, as any true fan will tell you), and that just in time for the Chicago Cubs epic 2003 season which saw them…no, it’s just too painful. Broadband and broadband-connected technologies continued to improve, of course, and just a few years after I got baseball back via radio the floodgates opened with streaming video and — the coup de grace — the introduction of the Slingbox.

So for me, courtesy of a Slingbox I have set up in south Florida (thanks, Dad), broadband means the NFL on Sunday, the World Series, and all of the U.S. sports punditry (and idiocy) I can stand, all just an application click away. To paraphrase Warren Zevon in closing, “I’ll sleep when I’m dead.”

Evey morning upon sitting down with AppleKory, one of the very first things I do is check eztv.it for torrents of the television programs I keep up with broadcast the night before. Of course, I won’t say here what I do when I find those torrents. Before broadband, though, this daily exercise was not even possible (though before bittorrent there was KaZaA…and Helllllloooo Skype!).

And with that “Helllllloooo Skype!”…

Like 98.6% of the readers looking over these pixels, I am bound to at least one telephone line. Anyone with one of my telephone numbers can pick up any telephone and call me, and if I am not blocking the incoming number for some reason the odds are good that I will pick up. Landline, cellular…I have both (two landlines, in fact). If I do pick up, maybe I’ll even talk for a short while, though with the dovetailing advent of widespread broadband and instant messaging my career as a prodigious telephone talker came to a shockingly fast halt. Why talk, after all, when I can type nearly as fast (and when I am so much more well-written than well-spoken)? And if I do want or need to have a verbal exchange, why use up one of my hands holding a phone when I can instead make the voice connect over my broadband connection using Skype, or Google Hangouts, or whatever-whichever VoIP-driven service I can push my utterances through (and, yes, receive utterances back from) at little or not cost and without having to leave the comfort of my keyboard?

Broadband, baby…it just works.

Bad Stuff End User gadgets internet media

Superfast Broadband This…

Post author By Gary M Hough
Post date Monday, 7 July, 2014
No Comments on Superfast Broadband This…

Is it too much to ask that Virgin Media provide the broadband service paid for, or at least something much closer to it than is currently the case?

Trefor.net welcomes “Broadband Week” contributor Gary Hough, Regulatory Manager for Zen Internet and ISPA Council Member. Gary has worked in the ISP industry for the past 18 years and is convinced he is growing old disgracefully, Regulatory Management Post Punk.

Superfast Broadband this and Superfast Broadband that…it’s all you hear these days as ISPs and others bang on and on about needing to have the greatest and fastest internet service that money can buy. I often criticised those ISPs, who dropped leaflets through my door trying to get me to switch to their service under some headline speed that would somehow transform my internet experience. Then one day it all got me thinking, about my own personal use of the internet and how it’s changing so fast that it’s not always easy for me to keep up (even though I work in the internet industry), let alone really know if I will get a truly transformed and faster experience if I did change providers.

There’s no doubt that by 2016 the majority of UK households will have access to a Superfast broadband service, be that Fibre to the Cabinet (FTTC) or even Fibre to the Premises (FTTP)…but do they really need it? I was unconvinced for quite some time, however I’m now finding it ever more frustrating that my home service provider (Virgin Media) is struggling to give me a superfast service, despite the fact it’s advertised as such and for which I’m certainly paying a lot of money per month. For example, for the princely sum of circa £125.00 + a month all in I take Virgin Media’s TV package, phone line rental, and 60Mb Broadband service. This Broadband service was sold to me as fttp, this despite the fact they use coax cable into my home (check out what Adrian Kennaird at Andrews and Arnold has to say about that on his blog), so I expect to get what I’m paying for…a Fibre to the Premises service. More often than not, though, that 60Mb service is struggling to keep up with the usage at home, especially at peak periods.

It is only my partner and I using our broadband connection, and most evenings we will typically be doing what most couples do these days (or at least I assume they do): fart around on Facebook via our respective iPhones/iPad/laptop, and perhaps listen to some music (Killing Joke, Magazine, Buzzcocks) streamed via YouTube or iTunes to a Bluetooth-connect Bose speaker or similar, etc. Or I might connect into work via VPN to do some last-minute blogging, download the latest meaty tomes from Ofcom, or whatever. Or sometimes we simply use iPlayer to catch up on a missed TV show (I say sometimes because more often than not Virgin streaming can’t cope with the strains of streaming an episode of America’s Next Top Model, and I have found myself wondering if they somehow think this is a feature they are providing, filtering and protecting us from ourselves and our obsession with mediocre TV). Anyway, my partner typically watches funny or surreal video clips posted in FB groups that she is subscribed to, or casually browses topics of interest, so nothing so intense that a 60mb connection can’t or shouldn’t be able to cope with. And yet, in my mind — and especially during peak times — our connection is just not holding up under the strain. Also, we’re only using the Virgin Media home hub (and it’s correctly set up), so I am certain it isn’t a wireless drop out or a technical hitch, though if I use wireless on the standard 2.4 GHz frequency it’s slower than switching to the 5 GHz frequency. The devices we use can handle the higher frequency (with the exception of one laptop), and as all of our devices are in the same living room we aren’t being restricted by any barriers to the connection.

So given all of that, I think it comes down to the connection being artificially manipulated by Virgin Media, due to the contention they face in my particular footprint from which I am served. Of course, as a highly valued customer — their words not mine — Virgin Media is promising me a free^* upgrade to 100mb at some point in the future as part of their planned network upgrade, so we may in fact obtain 45Mb at best (given current performance and based on the current delivery track record).

Am I expecting too much, though? I don’t think so. In fact, I don’t believe it’s too much to ask that Virgin Media give me what I’m paying for, or at least something much closer to it than is currently the case.

And where’s the Advertising Standards Agency (ASA) when you need them? Lacking bite and teeth from my viewpoint. In truth, I often wonder why they even exist, given some of the clearly exaggerated advertising I’ve seen from some providers as well as the lack of enforcement that occurs when such is pointed out to the ASA.

So what’s the alternative? Should I switch to another ISP? This slow connection is happening far too often as is, and it will only get worse the more services and household gadgets rely on the Internet to function.

^*In this case, “free” likely means another line rental increase on the phone service to pay for it all.

Bad Stuff Business datacentre gadgets H/W mobile apps mobile connectivity travel

Eurostars Upon Thars

Post author By Kory Kessel
Post date Thursday, 3 July, 2014

Being a somewhat regular visitor to London over the past 15 years, and having spent more than a year commuting weekly from Paris to a start-up gig there way back in ‘00-’01, I have Eurostar stories to burn. Nothing I could recount, though, compares to the head-shaking cock-up I was a party to this past Friday.

I arrived at the Eurostar departure area at St. Pancras at 15h00 on the nose, ready to flash my ticket’s QR code at the gate. A gentleman in front of me had a problem getting the gate to take his QR, and he waved me ahead. At that moment the gate opened, and with it all happening so fast I rushed right through. A no-no, to be sure, and I knew it (gotta flash your code, otherwise the databases aren’t fat and happy), so I immediately turned around to hand my ticket to the guy who waved me ahead so all could be reconciled. And if that had been all that happened, it all would’ve worked out fine. No harm, no foul.

Alas, as I was handing my ticket to the guy whose entry I had assumed, a Eurostar person jumped in the middle of it all. This woman took my ticket into her hand already full of tickets, working diligently to get not only the guy I mentioned through but others with him as well. That accomplished, she handed me back what should’ve been my ticket, but which I was soon to learn was not in fact my ticket but the ticket of one of the others in the group. Soon to learn, but not quite soon enough as it turned out. Keep reading.

Security, Passport Control, a Cadbury Flake purchased, 15h31 train to Paris boarding, up the escalator, down the platform, onto Car 18 and (almost) into Seat 72…which was inhabited by another person with a valid ticket for the seat. My ticket? Valid for the same seat on the train leaving at 16h02. Oh, and the name on the ticket was not anything remotely akin to my own.

Realizing quickly what had happened, I sought out someone in Eurostar-logo-emblazoned clothing to explain my situation to, thinking there would be high-techy solution to it all. Instead I got “Well, all the trains are overbooked today, so we’ll put you on the 16h02 and just hope things work out. Maybe the person with your ticket got on the 15h31. If not, we’ll handle it then.” Thus, Eurostar’s idea of fixing the situation boiled down to this: Perhaps the person traveling with those other people realized he had been handed back your ticket for the 15h31 and instead of staying with his group on the 16h02 he instead bid them a quick “Ta ta! See you in Paris!” and ran to take the 15h31. Oh, and he opted for a different seat than the one on my ticket — although there weren’t any free seats on the train — because he was not the guy I encountered when I tried to take the seat on the 15h31. So just take the seat on the 16h02 with the ticket you are holding and hope.

Whew!

So I boarded the 16h02, took Seat 72 in Car 18, and waited. Not long. Soon enough, the guy who I originally encountered at the entry gate boarded the train with his group. He saw me, immediately knew why I was there, and together we set off in search of a logo-ed person who could offer much-needed resolution. And this is where things get anti-climatic, because we quickly found a train manager who found me an empty seat in Car 17 using a handy-dandy tablet with some proprietary app connected to some up-to-date database in some datacenter somewhere nearby, and that was that. I would make it home for the weekend, I wouldn’t have to stand between cars or sit on someone’s lap to do so, and I could spend the two hours pondering why some Eurostar trains are 2014-tech-ready while others seemingly are not.

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The Hump Day Five (2-July-2014)

Post author By Kory Kessel
Post date Wednesday, 2 July, 2014

Friday afternoon found me riding the Eurostar rails, on KoryChrome (new Samsung Chromebook 2^*), pounding out on a “First Impressions” piece…on KoryChrome. Using Writebox, one of those sometimes-useful writing applications that are intended to take the distraction out of the process, I was about 700 words into it when for reasons unknown I decided to go exploring. A sparse environment — which, of course, is the point — there were only six (6) icons to check out in the upper right-hand corner (which conveniently hide when you aren’t hovering your cursor over the spot), and as I was enjoying my new application and curious about it I thought I’d see what I could do with it.

I won’t get into the nitty-gritty about what the Writebox icons are for (syncing, settings, preview…the usual), except suffice it to say for the one that has me typing here now, a + symbol in the farmost left position on the very short toolbar. That particular icon opens a new Writebox file that effectively dumped my nearly-finished “Hello (again) KoryChrome” post into the ether of lost-forever 1s and 0s.

Infuriation and frustrating, yes, and the prospect of starting the post from scratch makes me shudder (still haven’t gotten around to that, but keep reading)…but from the I-can-rationalize-anything perspective, I am truly glad that as I make my approach on 50 I am still able to touch the hot part of the stove.

^*Handed off to me by good ol’ globehopping Tref at our Pissup in a Brewery event this past Thursday at Fourpure Brewery in Bermondsey…if you missed it you are the lesser for having done so, but there will certainly be others so watch this space.

As long as I have the date here pinned to my short trip to London last week, I will burn a line or two on my latest experience with airbnb. Finding a reasonably-priced non-lethal-seeming accommodation for said trip that was within the Underground’s boundaries proved to be quite the challenge (only later did I realize this was due in no small part to Wimbledon being among the other usual goings-on in London), but eventually I did manage to wrangle a roof and bed in the tiny Bermondsey flat of a young couple (complete with an adorable 3-month-old kitten named Binxy). This being my third airbnb experience I was hoping it would be the charm, and I am glad to report that it was just that. If you consider yourself something of a brave traveler and have not yet taken a chance on airbnb or one of the other Internet home-invite services that are shaking up the hospitality industry, well this is me adding to the white noise urging you to do so.

The trefor.net “Broadband Week” is coming up fast and I am furiously editing away on received submissions. That said, if you have an idea for a Contributor post that aligns with our theme there is still a sliver of time remaining to pitch it and get it in for publication next week. So if you want to see your name up on our marquee, please feel free to contact me directly at [email protected]. I will be glad to help you bring your epiphany to the page.

Last week in London I finally got my hands on a Samsung Galaxy K Zoom, the little-bit-country-little-bit-rock-and-roll smartphone I have been kvelling over quite a bit here since its announcement two months ago, and I was far from disappointed. With new gadgets I wait for that special tingle (usually it comes from putting fingers on the device, but there are no hard-and-fast rules about that), and once I feel that it is just a matter of determining whether its strength is enough to kick me into “Want”. Consider me kicked well and good. Just need to find a way to get my provider to subsidize the pocket beast…

My lead-in KoryChrome tidbit illustrated for the umpteenthsomething time that I could do with a few more smarts, and I expect that my Hump Day Five wrap-up for the week is sure to remove any lingering doubt.

Hot off the Eurostar back to Paris on Friday I found myself in a rented Škoda barreling towards our tiny family hovel in Pays d’Auge’s Blangy-le-Château. Over the 8 years La Famille Kessel has so often made the jaunt that certain routines have formed, including for me the ritual of connecting AppleKory up — power source, monitor converter, USB peripherals, etc — and at visit’s end, disconnecting it all. Sounds simple and is simple, though early on I did once make the gross error of leaving my MacBook Pro power adapter behind. This resulted in a frantic run to the Apple Store Carrousel du Louvre upon arriving back in Paris that Sunday evening to buy a new one. As with all things Apple, the new power adapter wasn’t cheap, but the impossible alternative was to go a few weeks with a single battery charge. And in the end, the €69 I pushed across for it has turned out to be quite a good investment, both for peace-of-mind (it lives in my computer bag, making it possible to always leave the original at home) and from a value standpoint (darn thing has put in 7+ years of service and counting).

So. Routine. Routine is good. And as so often happens when a routine undergoes any kind of change, things go pear-shaped. Last night, just as France was putting the spank to Nigeria to reach the 2014 FIFA World Cup Brazil quarter finals, the new KoryChrome’s battery slid down to 2% and I realized I had left her charger back in Blangy. Not too long after she became just a sleek good-looking techy brick, and will remain so until the Friday following the next (or until I can suss out a replacement, of course…for a new product that is not yet for sale on the right side of the Atlantic).

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Office365 – How Low Can You Go ?

Post author By Andrew Beardsmore
Post date Monday, 30 June, 2014
No Comments on Office365 – How Low Can You Go ?

It seems to me that a tipping point has arrived for businesses large and small, many of which after having drastically cut back on their IT spend over the last few years now find themselves coasting into 2014 on the fumes and vapours of Windows XP and Office 2003/7.

Andrew Beardsmore is a new contributor to trefor.net and this is his first post. He’s been obsessed by tech for two decades and has spent most of that time fixing everything from networks to netbooks. Now he’s sharing the knowledge, and the obsession.

I recently had a bit of a tweetup with @EvanKirstel regarding Microsoft’s amazing deal with Office365 (check it out at: https://twitter.com/andyosira/status/481463379383820288).

It seems to me that a tipping point has arrived for businesses large and small, many of which after having drastically cut back on their IT spend over the last few years now find themselves coasting into 2014 on the fumes and vapours of Windows XP and Office 2003/7.

Home users who extravagantly trotted off to Currys/PCWorld during their “hey, we’re going bust” sales and splurged on full versions of more recent MS Office software (though intending to only blow a few hundred quid on a chunky Windows 8 laptop) probably won’t have heard yet of Office365. They also may not have noticed those early ChromeBooks, or if they did they weren’t entirely convinced by the PCWorld sales folk when faced with what looked like Ubuntu. That is, Ubuntu without a hard drive…or apps.^* Their new high capacity laptop hard drives, overflowing with growing photo libraries from flashy megamegapixel point-&-shoots, are already laughing at their puny free two gigabyte Dropbox accounts, and buying yet another discounted external USB hard drive ‘My Brick’ to backup and fill with all their pics and videos of school plays and homework projects, as well as every family member’s iPad/iPod/iPhone backup…well, it just seems so ‘2011’, doesn’t it?

Now these home users are included in this mini-cloud revolution also. (Not every household bought a NAS — though perhaps they should have — as they ARE expensive. Expensive, anyway, when compared to the wares peddled by Microsoft.)

In my opinion, the principles are broadly similar whether you are purchasing enterprise licensing or you are a home user “with a lot of stuff”.

Both need humongous space and/or backup and want a whizzy new version of Office.
Both want to be able to access it all whilst mobile (even if your mobile data provider hasn’t heard of your holiday home’s postcode, and thus offline editing is also needed).
Both want to share and collaborate.

With monthly offers that include an Office365 subscription (spanning multiple devices and user accounts) AND one terabyte of online storage now available for less than the cost of three lattes, just how cheap does it all need to be? And would you trust it if it got any cheaper ?

How does $7 a month sound? (In dollars because — Yup — stateside rollout first.) For this amount you can put Office365 on your PC and get a terabyte of storage thrown in. Make it $10 and you can install on five PCs and have as many as five user accounts (each with its own terabyte of online storage). A terabyte? That’s one thousand gigabytes for those of us with suntans and more interest in Wimbledon than “The IT Crowd” reruns.

Interestingly, Microsoft commissioned a recent survey and decided that about three quarters of us only have about thirteen gigabytes of ‘stuff’, so one thousand gigabytes should pretty much cover it. To be honest, though, this number sounds like it’s been picked more to justify their updated freemium offering of a fifteen gigabyte deal.

Many will forget about their Dropbox accounts, mothball their GoogleDrive accounts, lose the power supply plugs and mini USB cables for their ‘My Bricks’ (and never again dream of owning a NAS). They’ll take the plunge into subscriptions-based software purchasing^** just for the great one terabyte ‘giveaway’ alone. Got a smartphone that you take pics on? How about letting it backup all those precious shots automatically to OneDrive (smile!).

Think about it. Never again will you need to go through a ‘fork-lift’ upgrade process between versions of Office — remember the advent of the blasted ribbon in Office 2007? — as your device will instead accept the more frequent but gradual improvements and changes in the same way your smartphone updates its apps whilst you sleep. It will backup and sync continuously, silently, all the time. If you’re a small to medium business, what this means is that the guy who takes the backup tapes home every night and puts a new one in every morning won’t have to continue to lie each time he forgets. Or you can rethink your price plan with MozyPro, or whoever. The AD-like control you get over the data it handles will sufficiently please both your sysadmin and your CIO/CISO.

Many will consider Microsoft’s new 1TB + Office365 $7 per month subscription a no-brainer. And, if you’re bulk buying for business, the deal gets even better, as according to the third link I offer below it is just $2.50 (yearly commitment). Such a huge saving is certain to ensure your continuing position with the company, that is if you can persuade your CFO. And if against all odds it turns out to be a rubbish idea and they fire you, well, they can just cancel your user subscription!

N.B. I wonder how many smaller partnerships and LLPs will be tempted to take the home licensing route on their mixed-usage mobile devices…pay the $10 five-user rate, out of guilt, and call it BYOD when it’s in the office?!

^*Company-wide Chromebook deployment: Great way to to upgrade to a modern OS, get a new office productivity suite, AND equip your workforce with mobile devices for less than the price of a desktop refresh. I want to know more about the experiences of companies who have ‘gone Google’ in this manner. I like what I have seen so far with Google Appcare. However, having recently dropped their cloud offering’s pricing, I wonder how they feel about Microsoft’s new deal? To quote mine host, it’s “certainly warming up in the cloud wars”).

^**Just quietly say ouch and forget it’s happening.

Chase the following links for specific details and price plans for Office365 and OneDrive:

https://blog.onedrive.com/new-onedrive-storage-plans/

http://time.com/25107/chart-cloud-storage-services-compared/

https://onedrive.live.com/about/en-us/plans/

Thanks for reading. You can find more on the subject of Office365 and similar tech at twitter.com/@andyosira.

Tags Chromebook, ChromeOS, cloud, google, Google Drive, Microsoft, Office365, onedrive, storage, sync

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The Hump Day Five (25-June-2014)

Post author By Kory Kessel
Post date Wednesday, 25 June, 2014
No Comments on The Hump Day Five (25-June-2014)

On Wednesday Trefor.net’s Editor-in-Chief serves up The Hump Day Five, a weekly collection of short (and not so short) glimpses of the life in progress.

Bolting to meet My Missus for a Pay-For-Weekend-Well-Spent swim (the value of which we will immediately negate with a hearty follow-up Mexican lunch), and just realized that my mobile phone charge is at 9%. And being that this is my still-hanging-on iPhone 4 that ‘9’ might as we’ll be a ‘2’ as over the three-something years iPhoneKory has occupied my key right-pocket space I have seen it go from 7% to black so many times…

Is seven the new zero?

Despite promising myself I wouldn’t do so, I hung until 02h00 on Sunday/Monday watching the USA-Portugal World Cup match on ESPN via SlingBox, all the way to its bittersweet 95th minute. And in spite of a poor connection and a wildly unbalanced announcer team (Ian Darke = terrific, Taylor Twellman = dead awful), and although France has been my one-and-only International association football team since I moved to Paris in 1999^*, I could not help but get caught up in it all. This was helped along in no small measure by social media, as both my Facebook and Twitter feeds were crackling with excitement and the wonderful over-the-top enthusiasm borne of sports spectatorship. Every breakaway, clearance, crossover, save (Tim Howards’s remarkable double-save!), and goal, by the USA or Portugal, had my feeds flying fast. But with that insane last play, with less than 25 ticks left in Injury Time…silence.

Yes, silence. The stunned heartbreak of that gorgeous equalizer — its sheer beauty cannot be denied — led to what may very well be the loudest imaginable Internet silence I’ve ever (not) heard. I have no doubt that goal was replaying on constant loop through the minds of a great many Americans on Monday, I am just as certain it was doing so in a soundproof vacuum.

^*No true lover of the “Beautiful Game” will ever forget France’s unbelievablyf*ckingamazing come-from-behind last-gasp victory against Italy in the Euro2000 final, a game…no, an experience that galvanized this transplanted American’s association football fandom.

Readers going back three months — my long-term dyed-in-the-wool fans — will remember my enthusiasm for the latest Marvel Studios film, “Captain America: The Winter Soldier”, and perhaps even the near-pathological (pathetic) need I had to see the film after having to wait 10 days following its release to find my way to the cinema. (And no matter if you aren’t one of those readers, because my preface sentence sets the table for where I am heading, regardless.)

With all of the build-up, all of the hype, the fact that I so thoroughly enjoyed “Captain America: First Avenger” (I expected to hate that first film as the character is an all-time favorite of mine — since I started reading super hero comic books at the age of eight — and just figured there was no way Hollywood could get it right), the scads of terrific reviews I was so careful to scan-without-spoiling, you would think that disappointment was inevitable. Not only was this not the case, though, but the film so deeply captured my imagination that I soon after found myself pondering a newed look in on the comic book itself, figuring the source material for such a great flick might be worth my time.

In days of yore (and up until actually not all that long ago), it was a lot more difficult to find and read back issues of comic books than it is today. In fact, without admitting to anything here or anywhere, I will say that despite my predilection for riding near the cusp of the Internet for lo on 20+ years now, I still find myself utterly floored by the ready digital availability of comic books new and old (and extremely old). A minimal amount of surfing revealed that “Captain America: The Winter Soldier” was based on Ed Brubaker’s run on the “Captain America” title from 2004-2012, and a single google-bing turned up the following torrent:

WTF?

In less than a year I will turn 50, a number on the age scale that I know is supposed to mean…something. A greater sense of dignity? Less prone to silly excitements? Better perspective on what was and is and will be? Conversations turning ever more towards health issues? Yadda yadda yadda. To all of that, I have to call “Bunk!”, because (1) in my mind’s eye I am not balding, overly thick in the middle, saddled with mild hearing loss, or in need of glasses to read, (2) I feel no less a thirst for life than I did 10 years ago…or 20, and (3) I still get all kinds of giddy in the lead up to putting my mitts on new techy toys…such as the new KoryChrome (Samsung Chromebook 2), which I look forward to running my fingers over for the first time at some point tomorrow!

Today is the first day of summer vacation for The Boy, and he is marking it in style, sitting on the couch in front of the TV while simultaneously playing both “Minecraft” and “SimCity 4” with friends on his MacBook, and also looking in on “Clash of Clans” via the family iPad. Now if only he could get his toes engaged in some kind of input manipulation My Missus and I would have one reasonably efficient and well-entertained child! The drums, perhaps?

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Tags digital comic books, gaming, streaming, tech toys

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Owed to the Laundromat

Friday afternoon finds me well-lunched (New Mexican-ish place that opened nearby about a month ago) and passing roughly 45 minutes at a laundromat that is about 100 steps from the door to our building in Paris’s 18th Arrondissement.

Decidedly not Web 2.0 — no wifi, no URL on the door or windows, no comment field anywhere upon which to register user opinion — the local laverie (that’s French for…well, I trust you can work that out, cherished reader) is actually proving to be somewhat comforting in the mere fact that it has seemingly not changed a lick since my first and only previous visit almost 13 years ago (that being right after My Missus and I moved into our flat at 57 Boulevard Barbes and before the delivery and hookup of our washer and dryer, natch). Of course, the pricing is different now with regard to both the amount and the currency, but everything else is the same or similar enough to register as such…the basic floor plan, types of machines in service, signage, the definitive lack of furniture upon which to wait for the various cycles to complete, the character stereotypes aiding me in occupying the place (and we aren’t talking butcher, baker, or candlestick maker)…

==> To answer the hanging question for the one person out there who might crave the answer, my lavage moment is brought to you today by frugality and a need to clean a winter duvet that is simply too bulky to launder at home (and which the La Famille Kessel decision-makers are good and sick of paying the teinturier — dry cleaner — upwards of €50 to clean every spring). <==

I must admit that a broad idiot’s smile broke across my face when I realized a few moments ago that this is only my 2nd time in a laundromat in a great many years. The reason for said smile being that before that September 2001 visit to my current perch — with the exception of 1993, a year I spent living in a big house with three other people (and a washer and dryer) — I could always count on spending two hours every couple of weeks passing the time exactly as I am now, reading and writing amongst giant industrial behemoths chewing on my washable wearables and slucking down my hoarded dimes and quarters for the privilege.

Through the dormitory years, frathouse life, this apartment, that apartment, another apartment, apartment-apartment-apartment, and on through a house that while cute and cuddly was simply not able to harbor a washing machine (let alone a dryer), it was a steady diet of laundromat boredom for me. Regular as phone bills and cheap thrills, lest I be a dirty boy.

In the early 1990s a wave of innovation washed over the public laundering industry in urban America, and before long laundering types had some options. You could have a drink and try your luck at picking up a fellow launderer while your clothes getting sudsed up, or you could bowl a game during the rinse cycle. Of course, the good old-fashioned laundromats that I tended to inhabit soldiered on — those offering a rundown pinball game or an ancient Pac-Man machine for entertainment…if that — but now instead of the dull sense of tedious contentment with which we old-fashioned launderers were familiar, we were instead subject to a new and strange sense of unease, knowing that somewhere out there on that mundane Laundry Night there were those who were dancing or enjoying karaoke while their unmentionables were tumbling.

Did I bite, you are no doubt wondering? Did I turn my back on the underprivileged and overworked, the single old-timers, the vagabonds and homeless folks with enough esteem to occasionally freshen and soften their garments, the students squeaking by on budgets too small to be seen with the naked eye? I did not! But then, none of the new-age laundromats were offering free Internet access.

Nearly a decade and a half of years pass. Have passed. Past. A quick google-bing today reveals that clean-your-clothes multi-tasking has continued to expand and evolve, with Laundromat-Cafés (yes, offering free wifi) and even Laundromat-Restaurants now heavy in the mix. All we need now is Laundromat-equipped office cubicle farms and the evolution of the public laundry arts will be complete.

Duvet spinning fast now. Yes, I do think there is a song in there somewhere, but it is just past the reach of my tongue at the moment. Two minutes to go and I am outtahere.

Flying Away on a Wing and a Prayer

Post author By Kory Kessel
Post date Thursday, 19 June, 2014
No Comments on Flying Away on a Wing and a Prayer

I’ve been daydreaming about technology. Again.

Oftentimes you will see me, fingers unmoving on my keyboard, my mind skimming the clouds (not “the cloud”), blissfully imagining features that I want/need/must have in my next computer.

**Cue dreamy fantasy, Fender Rhodes-ish, 1970s-era TV comedy music. Cue LOUD thunder crack.**

…a monster SSD (I recently carved a Samsung M9T 2TB HHD from a sealed-and-not-meant-to-be-opened Backup Plus external hard drive to install in AppleKory, so you know that when I write “monster” I am not messing around…s’gotta be BIG), a good degree of voice command capability, a separate GPU, a battery that can reliably deliver 10+ hours of juice regardless of use intensity, integrated cellular Internet connectivity, and — naturally — MacBook-level build quality across the board…

**Fade out goofy cue-in music underlay.**

Integrated cellular connectivity. Something of a Holy Grail among a great many of us who drive MacBooks, this functionality has been on my “Features and Functions for AppleKory Upgrade” list (yes, I really do keep such a thing…don’t you?) for so long that I am not entirely sure I can reclaim the pixels. That said, my blue-sky tech whimsy is relegated not only to computers but also to smartphones, those marvelous wonders of technology that by their very nature connect to the Internet via cellular. Regular readers know, of course, that I am deeply ensconced (stuck?) in the the search for my next smartphone, which at this point still looks to be the Samsung Galaxy K Zoom. I have yet to actually put my hands on the GKZ, however, and as my near-decision to be among the Zoomed has me feeling as shaky as it does giddy, I am guessing there is a moment of reckoning waiting for me once the darn thing actually becomes available in France. Early reviews are all over the place, though they all seem to reflect less the smartphone’s build quality and feature set and more the usage values of the reviewers themselves. In aggregate, though, those reviews fall mostly in line with expectation, describing the not-so-little bugger as a “niche product”…a niche that, when described, sounds an awful lot like one into which I enjoy lanyard pass access. Still, it seems that every week there is yet another new player on the field that deserves consideration — just yesterday Amazon’s Jeff Bezos splashily announced his company’s entry to the Smartphone Wars, the Amazon Fire Phone, which has not one and not two but SIX cameras on-board — and until such time as I can try on the Galaxy K Zoom for size (and weight) my musings on the device will be blue-sky whimsy indeed.

**Cue dreamy fantasy, Fender Rhodes-ish, 1970s-era TV comedy music. Cue LOUD thunder crack.**

…ready to perform as smartphone and compact camera, and serving well as both while requiring the precious pocket space of of just one…sharp and responsive camera function, especially in low-light situations requiring tight optical zoom…well-designed apps serving essential and not-so-essential needs…easy and thoughtful interaction and synchronization with AppleKory…elevation of my walkabout effectiveness from the sludgy puddle into which my iPhone 4 currently has it imprisoned…ah, bliss…

**Fade out goofy music.**

Pie in the sky, baby!

So have you gotten the impression that for me it is all about the Internet? Nay, I say! Let’s have a little talk about tweedle beetles…er, cameras (and set aside the fact that many of them these days have some kind of Internet capability, because nobody buys a camera primarily for that). Up front, let me say that nearly four years in I continue to be utterly besotted with my Leica D-Lux 5 (the lovely Leyna). Despite this, however, nary a full day passes without me dropping into some camera review site or another (dpreview.com, I’m talkin’ ’bout you) and gorging myself on the latest this-and-that in the world of photo-taking apparatus goodness. My next camera…my next camera…

**Cue silly dream fantasy whatnot music for last time. LOUD thunder crack, too.**

…weather-resistant…compact size, but with interchangeable lenses…built-in wifi file transfer capability…insanely-high resolution EVF and rearview monitor…somewhat retro…finger-tingling build quality…

**Fade out. End the darn post already.**

Yes, yes, me likes me cameras.

Me also…I also (Bizarro voice only works in teeny tiny doses) thirst to soar with new-gadget-happy, like all qualifying tech geeks who have over the years read an embarrassing number of comic books and tuned into far too much sci-fi television. I am sorry to say, though, that the wearable-whatever getting most of the ink these days just isn’t getting me up to escape velocity. I haven’t worn a watch on my wrist since 1992, a streak that I cannot imagine coming to an end any time soon, iWatch or whichever Dick Tracy contraption notwithstanding (including this watch). And as for Google Glass, I have never been able to get my head around the idea of wearing glasses for reasons other than dire necessity (2-D cinema-going guy that I am), and more than halfway to my own personal Finish Line I have yet to encounter a pair of sunglasses that looked like anything other than a waste of money. iBelt? Amazon Fire Shoes? A power ring or magic lasso? No no no no no. I don’t daydream about wearing my gadget tech these days…I want it IMPLANTED!

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Fruity Simulation

Watching the World Cup matches over the weekend I was struck not for the first time by the lightning-quick tendency on the part of the players to flop to the turf at the slightest contact with a member of the opposing team.

		“That guy’s elbow touched my arm. I am gravely injured and in need of a Free Kick!”
		“His foot tapped my foot, which means I was tripped! Owww! Bring the stretcher out! Rev up the ambulance! Alert the hospital that we may soon be on our way! Yellow Card that serial tripper!”
		“I fell to the ground when so-and-so ran by me in front of his goal, which means he violently knocked me down, and therefore I deserve a Goal Kick!”

Nothing unexpected, of course, as even the most casual fan of the so-called “Beautiful Game” has come to expect an abundance of ugly on-the-pitch acting antics. I didn’t expect, though, to flash so easily to the parallel of Apple’s hair-trigger propensity to sue any competitor that wandered into their path (usually Samsung), claiming an assault on their design and utility, “original” though it may be.

		“Rectangular mobile phones with rounded corners…that was our idea! We deserve billions of dollars because your phones are also rectangular with rounded corners, and you should not be allowed to continue making phones with that form factor!”
		“A main button…that was our idea! We should get billions of dollars because your phones also have a main button, and your phones should be prohibited from having a main button!”
		“Little square pictures that users can touch to open apps (which is our word for “applications”)…that was our idea! You should pay us billions in damages for having little square pictures that users can touch on your unlawfully integrated touch screens to open applications on their unlawfully shaped phones!”

Extract tongue out of cheek.

Of course, one good turf dive deserves another, and the non-Apple entity in all of this (usually Samsung) has proven fast to counter-sue. All of which just leads to more suing and counter-suing, and so on and so forth…hey, just like the players do in association football (Americans out there are invited to read that as ‘soccer’)!

By this point players of association football — henceforth, I will just write ‘football’ and assume my American readership is sharp enough not to lose the plot — have not just accepted flopping as a reality of the game, but no doubt consider it to be a skill worthy of serious practice (rehearsal?), one that they may be called upon to perform without hesitation at any time or may even be asked to condition themselves to do in certain circumstances. And this goes not just for those playing footy/footie at the highest levels, but through the ranks, all the way down to the kiddie leagues. Really, I mean, does it get any cuter than those five-year-olds rolling to the ground holding their shins and screaming for a Red Card?

Five-year-old behavior. Yup. That rings just about right. Players participating in 2014 FIFA World Cup Brazil and the C-Level officers at Apple and Samsung alike…

Fair play? If it ever was it certainly isn’t today, when instead it is gamesmanship that is so often revered and celebrated. It matters not nearly as much how the gooooooooooal was achieved as the fact that it was achieved. Your opponent has gathered up a lethal storm of momentum? Flop to blunt the tide. Need a breather, to regroup? Dive, grab knee, and scream for justice. Innovating not and iterating plenty and wanting to avoid notice of such? Cry out to a referee…er, judge to stop the other guy (usually Samsung) before he can catch up to and stop you.

Now you might be thinking, “OK, Kory. Clever. Bit naïve, though. Football is all about the sport! Competition! The thrill of victory and the agony of defeat! ! Business is just about money!

And I am the one being naïve?

Watching the Football

Yesterday a friend of mine in the UK asked me if I was “going to watch the football”, stating his own excitement over the soon-upon-us 2014 FIFA World Cup Brazil (the official label of the event, if the website is any indicator), and then asking “Have you converted a little? Soccer to you, I guess.”

Sigh.

I actually converted 20 years ago as a direct result of the excitement surrounding the 1994 FIFA World Cup. Of course, the football punditry out there will immediately assume that this American finally clued in that year due to the tournament being held in the U.S. for the first (and so far only) time, however that assumption would not only be disingenuous but wrong too. No, my sports imagination was finally captured by International football in 1994 not because I was swept up in host country hoopla, but because I was living/working/traveling Europe that year and found myself instead swept up in the remarkable national enthusiasm and spontaneous celebrations I encountered in England, Scotland, Belgium, Luxembourg, and Germany as the tournament played out. Walking around Namur, Belgium, for instance, on a Tuesday night in early July, seeking out a priced-right-for-a-backpacker dinner, I was left aghast and delighted by the string of cars going by with horns a-blarin’, people hanging out the windows hooting and hollering and waving the Italian flag. The people of one country so unabashedly showing their colors, whooping it up on the streets of another country…what is this International sporting thing, anyway? And then five days later, being fortuitous enough to be in Germany to witness first-hand the crashing out of the Germany team¹…I was hooked!

1994. The world turned its eyes and ears to the most commercial country in the world to watch “The Beautiful Game” on television and radio, and only on television and radio. And not a single URL in sight.

When my pal asked me whether I was going to tune into the 2014 FIFA World Cup my knee-jerk first thought was “Will it be available via the Internet?” to which my second thought instantly responded “Are you kidding? Of course.” Sure, I know the games will be broadcast on television, and I am relatively sure the one we have in the main room still works (The Boy watches it from time to time…I think), but it wasn’t until long after I answered my friend’s oh-so-rhetorical question that I even paid a thought to the idea of actually using the device to watch a match.

Naturally, the picture the Chez Kessel television delivers is plenty sharp (as so many are these days, we are Triple Play kitted), and something prompted me long ago to wire the sound to come through our stereo speakers (think it was the 2006 FIFA World Cup that prompted that…friggin’ Marco Materazzi, sister-and-mother-insulting classless b*stard), so it isn’t a poor viewing option that had me defaulting to the Internet as my top-of-mind football entertainment resource. It’s just…well…you see…c’mon, you know…it is so much easier to simultaneously Web-out with ⌘+Tab (Alt+Tab for the Windows-fettered readers out there, and whatever-equivalent for UNIX deities and whichever others) than it is via some lap-bound or hand-bound device supplementary to the television.

Addiction. Always lurking, eminently humanizing, and available in oh-so-many forms.

1994. When to the layman “Internet” meant email and bulletin boards and nothing more. The World Wide Web was just starting to poke its head up, and “streaming” was a word relegated to tape data backups.

Without admitting to anything (and there will be no Q&A), I will cagily say here that a long time has passed since I last watched a television program at the time of broadcast (other, that is, than hypnotized channel-surfing-and-staring borne of jetlag). This is not to say that I am accomplishing the impossible, foregoing television entertainment in what is unquestionably a golden age for the medium (too many programs to list, but suffice it to say that I can speak “The Wire”, “The Sopranos”, “Breaking Bad”, “Mad Men”, and this Millenium’s “Battlestar Galactica” reboot with anyone…buncha great UK-produced programs, too!). I do, though, manage to forego the starchy advertising that comes with all of the good TV meat on offer, and without littering my shelves and floorspace with DVD sets gathering dust.

Yes, packaged up nice-and-digital and stripped of its impurities, television for me has come to mean the Internet. And I find it a richer and far more satisfying experience for that, too. ==>Twenty-three minutes into the sixth episode of Season Two of “The Americans” a reference is made to an earlier plot point that I skied past. Pause. ⌘+Tab to Google Chrome. Type “The Americans episodes ” into the Address/Search field. A quick click and read. ⌘+Tab back to VLC. Un-Pause. Good to go.<== Of course, certain television events practically demand in-progress viewing — cannot-turn-away news events and, yes, some sporting events (though "condensed" recordings can now be acquired after the fact, such as three-plus hour American Football games boiled down to 58 minutes!) — but these have not kept that really big monitor in our flat's central room from looking more and more novel with each passing season. 1994. Televisions were definitively three-dimensional, whereas the scripted programming they delivered to the quivering and drooling masses was two-dimensional at its very best. Which inevitably brings me back to "watching the football". I imagine that as was the case the last time around, La Famille Kessel will ease slowly into 2014 FIFA World Cup action, eventually ramping up interest as the meaning of the games increases (and if France makes a move, as in '06, getting downright rabid about it all). And as that happens our somewhat dusty black Samsung-emblazoned flat-panel Living Room window into the Global Village (clichés flowing thick and furious here at the end) will no doubt once again find its purpose. ¹Is there anyone who isn’t German that likes to see Germany win at anything? 🙂

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Wherefore Art Thou, KoryChrome?

Post author By Kory Kessel
Post date Wednesday, 11 June, 2014
6 Comments on Wherefore Art Thou, KoryChrome?

Knowing that Tref was heading over to the U.S. for this week’s Genband Perspectives 14, I asked the fearless namesake of the cracking website you hold in your hands if he would be up to muling a spiffy new Samsung Chromebook 2 back over the pond for my pickup at trefor.net’s Pissup in a Brewery (which you really don’t want to miss) later this month. Unsurprisingly, he responded with a hearty “Sure, M8.” and I was off to the races…well, off to find a shipper who could deliver the device shipping-free and tax-free to Tref at his Orlando hotel prior to his return flight, that is.

Naturally, my first surf-to destination was Amazon.com, however although they had my desired Chromebook in stock I would have to pay extra for both shipping and sales tax (6%). Sales tax? Amazon? Said to be on the cusp for years, I guess some law somewhere was passed and it finally took hold.

Next I tried Samsung.com, which promised free shipping…and no sales tax. Oh, except in states in which the company has a physical business presence, such as Florida. Needed to go all the way to the final click to learn that (and confirmed it with a Samsung Phone Drone, too).

Finally, after a few more hits-and-misses my search ended at New York’s famous B&H, which not only promised free shipping to the Sunshine State but a tax-free transaction as well. The only problem was that I would have to wait a little over 30 hours to actually place the order due to my having stumbled onto the B&H site during the Jewish holiday of Shavuot, because although you can peruse B&H’s website during Jewish holy days — the Sabbath each week, Rosh Hashanah, Yom Kippur, the two-day periods that bookend Sukkoth and Passover…and Shavuot — you cannot actually place an order while any of these days are in progress. To their credit, B&H clearly indicates such restrictions on their site when pertinent, even going so far as to offer a very useful countdown clock on the site that indicates when they will once again be open for business. Free shipping, no sales tax, a one-week window for it all to happen in…I could wait 30 hours.

The reviews are rolling in on the Chromebook 2, and while they aren’t universally great — it’s certainly no “Jesus Phone” — they reflect my expectations for the my soon-to-be-new friend and then some. Sleek, light, stylish (that faux black leather case and stitching!), the Chromebook 2 also has a lot more under its keyboard than its predecessor (which was NOT saddled with the moniker “Chromebook 1”), being markedly faster and offering a somewhat better screen and trackpad. All good stuff. Good enough, in fact, to pull me back into the Chromebooked less than four short months after having eBayed the original KoryChrome back in February. References to “The Godfather, Part III” unnecessary.

30 hours later. 09h00 Eastern Standard Time (15h00 in Paris’s GMT+1), and following a quick touch-base with a B&H Phone Drone (who assures me the package will arrive on the promised date of 12-June, which is one day to spare…might even show up on the 11th) I pull the B&H trigger on Chromebook 2. And less than 30 minutes later I learn that my delivery window is short by a day due to my having boneheaded the nitty-gritty detail of Tref’s #orlandoroadtrip. Yes, our man’s adventure runs from 6-June to 13-June, but he is actually set to clear U.S. on 12-June…the day B&H Phone Drone near-guaranteed the new KoryChrome would make its grand entrance in Orlando.

Did I really do that? Me, the guy who in the past 15 years has overnight-flighted the Atlantic no less than 120 times? Well, no matter. Chromebook 2 hadn’t shipped by this point — B&H was happy to take the order on the Friday, but due to the Sabbath it woudn’t actually ship until Sunday — and I was relatively sure I could cancel it if need be. So I pinged Tref, just to let him know my swirling thoughts on it all. He clued me into his late-ish departure time on 12-June, and with that I made my leap of faith (into the abyss?), opting to let the order fly. After all, even if the package misses Tref in Orlando, how hard could it be to arrange for its return via the hotel, United Parcel Service, and B&H? (He writes with a touch of both sarcasm and extreme naiveté.)

And that is where things stand on this fine late spring Wednesday. B&H confirmed my order on Sunday via an efficient email, and I know that the package left Maspeth, NY on Monday evening. Where between Maspeth and Orlando it is now, though, is nothing more than a WAG, though ever-faithful readers are welcome — encouraged, even! — to join me in attempting to track the new KoryChrome’s voyage to Orlando. Crossed fingers, good thoughts, focused karmic energy, muttered chanting, speaking in tongues…whatever any of you have to give that can help ensure the new KoryChrome’s safe passage into Tref’s hands, I’ll take it!

Fie on Eye-Fi

Transferring photos directly from your digital camera to a hard drive via wifi. A sweet idea, to be sure, and a functionality that now seems to be built into pretty much every new digital camera model coming off the producton lines. This was not the case just a short time ago, though, and this is the raison d’etre for Eye-Fi.

For those of you not already in-the-know, Eye-Fi is a company that produces SD and SDHC memory cards that supply digital cameras with secure wifi capability in addition to the usual photo file storage. They also produce software that works in conjunction with their product line, helping their customers to facilitate the use of their Eye-Fi cards (read: essentially owning the process of wirelessly transferring their customers photos and video from camera to computer). Eye-Fi memory cards work with just about any digital camera that makes use of a SD or SDHC memory card. They come in a variety of different storage capacities, are powered via the camera itself, and — supposedly — work up to a range of 90+ feet outdoors and 45+ feet indoors (yeah, that made me go “Huh?” too). Setup is quite easy, though due to configuration necessities it is a bit more complex than just pop-in-and-go. Of course, with so many different cameras in Eye-Fi’s purview it simply is not possible to offer a single file transfer performance standard, however to the company’s credit they do offer copious information and support on their website that is granulated down to the camera maker model level. And the associated Eye-Fi software extends the basic functionality of an Eye-Fi card, allowing for fine-tuned file organization, real-time file transfer, and file geotagging.

So all in all, Eye-Fi offers one handy-dandy, extremely cool, and very useful piece of digital photography tech…none of which is going to keep me from slagging it from one end of this page to the other.

Regular readers (and understand, please, that by ‘regular’ I am not implying normalcy) know that I have something of a propensity to slightly anthropomorphize objects to which I assign high value. My computer, my bicycle, my moped, certain knives…all tactile things that I have given names to, might in rare moments utter a conversational word to, and which I have kitted out with high-quality accessories. Naturally this extends to my go-to digital camera, my beautiful and beloved Leyna the Leica D-Lux 5, which over the years I have adorned with an EVF (Electronic Viewfinder), a lens adaptor tube, various filters, extra batteries, and a handcrafted leather half-case. And because I adore the lovely Leyna both outside and in, last summer I bought her an Eye-Fi Pro X2 16GB card.

Finally! Wireless file transfer…the one essential feature Leyna did not have! I can take a picture here…and it will render over there! No longer would I need to remove Leyna’s SD card to experience the fruit of her labor. Now I could just navigate to the date-stamped directory created by the Eye-Fi software or open iPhoto and there my photos would be, ready for editing, viewing, sharing. Internet-age technology at its absolute zenith!

Heh. No. Eye-Fi started breaking its promises from the get-go, without even a brief “Honeymoon” period. Dingy slow file transference, an inability to circumvent Leyna’s power savings settings when doing its work, a need to be in a direct line of sight with the network router (thus partially explaining the “outside” versus “inside” transfer distance “Huh?” listed in the specifications…numbers that were wildly exaggerated, too, I must add), dropped connections…it all made for a lot of expectations swallowing on my part, while also forcing me to change workflows and camera settings just to get some semablance of usable functionality from my new handy-dandy, extremely cool…yeah, whatever.

I persisted with Eye-Fi in spite of the distinct lack of satisfaction I was getting from the device and technology, believing that I could adapt to the workarounds I had to put in place to get it working in my digital photo scheme of things. Perhaps a future firmware update would smooth out the kinks between Leyna and Eye-Fi, I thought (hoped), or maybe the two devices would spontaneously comee to work better together over time (OK, I didn’t really believe that, but I’d spent $99 on the darn card and really really REALLY wanted it to work as expected…as promised). And a firmware update did come along, as did a software update, and I boosted the wifi in both the flat and at our Normandy maison secondaire…but still, the relationship didn’t markedly improve. A few months in, frustrated yet again with Eye-Fi’s slow and spotty performance I found myself (gasp!) taking it out of Leyna and putting it into AppleKory’s card reader to more quickly grab the files therein. Purpose defeated, and now I was the owner of an extremely expensive 16GB SD card.

And that is the way it was with me, Leyna, and Eye-Fi tech until just recently when I became just a little more serious in my photography, making the leap to shoot in RAW and migrating from Apple’s game-but-wanting iPhoto to Adobe’s magnificent Lightroom 5. Now, a passionless relationship mired in apathy has gone downright cold. When asked to transfer jpeg files via card reader the Eye-Fi card and software proved up to the task, performing as well as any other SD card. With much larger RAW files, though? This past Sunday evening upon returning from a 4-day weekend I removed the Eye-Fi card from Leyna and set it up in the card reader for file transfer. It had been a few weeks since I had last offloaded the card and in the interim I had snapped about 2000 photos (the result of a conspiracy involving a glorious spring in France, three stateside visitors, a two-day London excursion, a day at Futuroscope, and a three-day weekend spent in and around La Rochelle). 14+ hours. That is how long it took Eye-Fi to empty 12GB onto my hard drive. 14+ hours, a speed of just under 2.1 mbps, and this via card reader…I shudder to imagine how long it would’ve taken via wifi!

I know a lot of people are quite satisfied with their Eye-Fi cards and have been for some time — did my due diligence, I did — and that one man’s bad experience does not a product assessment make. That said, with all of the problems and disappointments I have endured, and following the utter debacle of my last file transfer, I will soon be turning my own Eye-Fi card loose on the ravages of eBay, and let the buyer beware!

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Everything Looks Worse in Black and White

Post author By Kory Kessel
Post date Tuesday, 3 June, 2014
2 Comments on Everything Looks Worse in Black and White

Photographer-wise I have long aspired to ‘avid’, seeing photos in my mind’s eye everywhere I look, composition, line, contrast, patterns, snippets of structured vision that I ached to capture and share. And like so many of us these days I am reveling in the sheer liberation afforded (key word, that) by digital technology’s heist (takeover? coup? overthrow?) of the picture taking discipline.

My first camera was a Kodak Disc 6000, which is sure to cause at least a cringe from anyone out there who remembers the disc camera wave-fad of the early 80s. I don’t remember what I paid for that camera, but as I was 17 and sacking groceries for pocket money at the time I know it couldn’t have been much. I do remember quite vividly, though, realizing that the cost of film and its development was going to shackle the intense photography enthusiasm generated by my camera purchase…even with the Eckerd Pharmacy down the street offering free double prints! In retrospect, it is probably good that I didn’t have the resources to go mad snap-snap-snapping my disc camera, considering the extremely poor quality of the film and the pasturing of the technology by Kodak before decade’s end. Bad habits avoided (mostly), the path taken not long enough to require a painful walk-back, and not too many memories relegated to a grey-and-forever-moving-to-black hole.

My second camera (I probably should state here that I am not — promise! — going to anecdote every camera I have ever owned…really, I’m not) was a Pentax SF-10, a “real” camera (35mm SLR) with a 28mm-80mm zoom lens. My answer to the 1988 iteration of that omnipresent end-of-year question “What do you want for Chanukah?”, this aspirational “finally getting photography serious” device came to me by way of a parents-grandparents-aunt/uncle coalition. The entire kit came to a little under $600, which I could never have swung myself seeing as how at the time I was working just-up-from-entry-level for Grey Advertising for $16,125 annual (not a typo). And, as with my previous camera, my ardor for my new photo friend once again took a shot to the gut when the cost realities applied their wink and slap. Still, I was moving forward, this time brandishing a camera that was immune to the whimsies of trend, a device that once I could actually afford to operate would provide literally decades of picture taking pleasure and thousands of terrific photos…a camera I could use to teach photography to my children¹.

Of course, I did eventually reach a point where I could afford to keep my Pentax SF-10 on a regular film diet, though my photography ambitions were never enough to overcome the ever-active cost calculator in my head from going to work every time I pressed her shutter. Snap. $0.20. Snap. Another $0.20. Snap. $0.20…and a third of my roll is gone. I was really only able to clear this lodged-but-good budgetary impediment when traveling, accomplishing this by buying film in bulk and rationalizing the making-memories aspect of it all (a little victory that resulted in roughly 2000 photos taken throughout Europe, Japan, Thailand, Malaysia, Hong Kong, and Russia between 1994-1998²). As for using that camera, though, to better learn photography principles, science, and technique (let alone experiment with such gleaned knowledge)? No. The CODB defeated me every time…well, that and the distinct lack of quick-if-not-instant gratification (taking multiple shots of the same subject at different aperture and shutter speed and focal length, jotting down notes on each shot at shutter press, waiting until the roll is finished, the rigamarole of processing, analyzing the prints).

Then along came digital photography. Not all in a rush, mind you, the way new end-user tech seems to appear these days, sprouting up from the Boolean muck with a built-in early-adopter audience already poised, prepared, and ready to purchase. No, more of a Rollout for the Rich. The first digital camera I saw was in the hands of friend of mine at Dell sometime in 1996, a man keen to the latest cool thing and with enough bangable bucks to chase down some of the same. I don’t recall the brand or model specifics, but I do remember the device looking enough like a compact camera, but having a distinctly non-camera color (an off-white casing, leaning towards beige). Mostly, though, what I remember was the one-inch screen on the back of the device that displayed the photos taken. I could actually see the photo that was just taken! And I could see other photos too! No film? How are the photos developed? Can you only see them on the computer If so, fat lotta good that will do you! How much did you say that thing set you back? My SLR costs less than that!

Early days. Digital photography soon became a hot topic of discussion, and before too long a few more digital cameras started to find their ways into the hands of people I knew. Prints could be had, and though they usually didn’t look like anything special, the fact that the film cost had been taken out of the snapper equation really was a mind-opener. Battery power was something of an issue, but not really so much so in comparison to film when taken at a shot-to-charge ratio. And though the memory chips at the time were infinitesimally small in comparison to what we know today, so were the photo file sizes, and thus a decent number of exposures could be rendered to a chip. And those chips could be removed from the camera at any time and taken for processing!

Being typically a third-generation adopter — let the Can’t-Waits, Fanboys, and Posers pay off the R&D costs, I always say — I opted to monitor the dawn of digital photography from the cheap seats, waiting for the tech to mature and a reasonable Cost of Entry. I continued to hold my Pentax SF-10 close, stroking its heavy, well-chiseled chassis, but using it only sparingly because — goshdarnit — film was expensive! As always, I was seeing photographs wherever I set my gaze, photos I wanted to take, to own — to STEAL — and to share with whoever could or might be bothered to try to see what I had seen and captured. A new Millenium was beckoning…would I be able to capture the Y2K chaos at just 36 exposures per roll?

Ah, the moment. But no. As much as I’d like to be able to conclude by saying that I made the leap of faith to digital in time to capture the Eiffel Tower’s twinkling in of 2000, the truth is it would be another 11 months before I found my way to my first camera sans film, the Kodak EasyShare DX3600.

¹ While I was blue-skying early on over the long, rosy, heirloom future of my Pentax SF-10, the Dycam Model 1 — generally accepted to be the first commercial digital camera — was being prepared for market.

²Roughly the same number of photos I took over the past month with Leyna, my trusty Leica D-Lux 5.

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Rural Broadband — a Lesson in JFDI (Part 3)

Post author By Tim Robinson
Post date Friday, 30 May, 2014
1 Comment on Rural Broadband — a Lesson in JFDI (Part 3)

Rural broadband service deployed by Tim Robinson has made a difference to his local community – Part 3

Readers who not yet read Part 1 and Part 2 of Tim Robinson’s post will want to do so now, whereas those who have done so and who are no doubt eager to plunge right in should get on with it!

The success of the farm project has encouraged us to deploy into other rural areas. For the less financially promising locations we have taken a very conservative approach to funding, generally getting most of the installation costs for new repeater sites paid for upfront by the very customers who are driving the deployment. This ensures our ability to remain profitable and also ensures a level of commitment from our customers. Also, early on we took the decision that all services would be provided on a one-month contract. People seem to like that. A lot.

We have so far chosen areas that that Big Telcos will have real trouble covering with FTTx but that we can easily reach from our existing backhaul. We are also deploying into a local business park that has particularly bad ADSL service Such facilities are a lucrative area for us and seem thus far to have been deliberately avoided by Big Telcos, but we cannot be complacent as they are likely to be targeted in the future. We have sought to be very supportive and provide a good level of customer service, and business users tend not to be lured by the promise of high speeds and free sport channels. People seem to like that. A lot.

Since 2010 nearly 100 customers have connected to the network. In answer to such demand, we have expanded from a single VDSL2 backhaul from AAISP to multi-homed Ethernet transit over VDSL2. More recently, we added an EAD fibre backhaul. Our VoIP service has been widely used by our customers as a way of reducing cost and improving audio quality, as even phone calls over 8km lines sound rather muffled in comparison!

Some random thoughts and lessons learned:

Don’t just sit there and moan at Big Telcos. Do something creative. Nothing will happen unless you do.
If you don’t ask, you don’t get. People are much more accommodating of having a rather ugly 60cm dish on their chimney than you might at first have thought.
Farmers and landowners are great to work with. They have a can-do attitude to most things, unlike the naysayers of Big Telcos and the local authorities. They also have cherry pickers to help with link tests, and 4x4s to pull you out of muddy fields.
It’s easier to seek forgiveness than (planning) permission. We are operating on the basis that our antennas are ‘de minimis’ and the local council have been extremely supportive of our service.
When FTTx becomes available, not everyone leaves. A lot of people actually have a strong dislike of Big Telcos and welcome the alternative!
Use a professional aerial contractor for all ladder work. You know it makes sense.
A bridged Layer 2 wireless network will eventually end in tears. Route, Route, Route!

Things that are holding back small ‘alt-nets’ from deploying more coverage:

There is no such thing as ‘BT Retail’, ‘BT Wholesale’ and ‘BT Openreach’. These exist only in the minds of the regulator and BT plc’s internal processes. They are all part of BT plc and they can juggle profit centres to suit their shareholders, keep the wholesale prices high and retail prices low. Until BT Openreach is physically and legally separated from the other two, there will never be a ‘level playing field’ in this market. I call upon the government to force the Openreach division to be hived off into a totally independent, Network Rail-like, not-for-profit company.
Cost of backhaul. With the incumbent monopoly charging for fibre backhaul in the way they do, there will often not be a business case for installing service to some of the more remote places – wireless represents the only sensible way of delivering the connectivity.
By all accounts, the BDUK government funding of rural broadband is an utter fiasco. The whole process has been shrouded in secrecy, deliberately restricted to BT as the only real participant, and is thus holding back our wireless deployments. This is because we as small operators don’t know where the taxpayer funded FTTx footprint is to be extended next. It’s like the government building a road but not telling anyone where it is going to be until the diggers arrive! Government funded FTTx is part of the national infrastructure and there should be total transparency of which cabinets will be upgraded, which postcodes are served by these cabinets, and which will definitely not be done.
Fibre business rates and proposed business rate liability on wireless internet antennas. These are not progressive taxes, and as such makes it hard for small telcos to invest in fibre or wireless infrastructure. I call upon the government to overhaul this iniquitous situation and instead find a way to raise funds in a more progressive manner, based on profit. Oh wait. It’s called VAT and Corporation Tax.

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Rural Broadband — a Lesson in JFDI (Part 2)

Post author By Tim Robinson
Post date Thursday, 29 May, 2014
1 Comment on Rural Broadband — a Lesson in JFDI (Part 2)

Rural broadband service deployed by Tim Robinson has made a difference to his local community – Part 2

Readers who have not yet read Part 1 of Tim Robinson’s post will want to do so now, whereas those who have done so and who are no doubt eager to plunge right in should hesitate no longer.

More often than not it pays to keep your mouth shut, however sometimes it pays more to be a blabbermouth! Had I kept quiet about the VDSL2 connection my friend Dave and I jury-rigged from his house to mine I’d have had a 40 Mbit/sec internet service all to myself. Alas, though, I was unable to keep such a good secret. I told my neighbours, who were immediately intrigued and wished to know more. Significant help was offered in exchange for a slice of the pie, so we ran an ethernet cable to the next door neighbour, and a cantenna-based 2.4 GHz link across the road to the other neighbor, and needless to say they were both chuffed to bits. Looking back on it all now, too, I think it is fair to say that without their encouragement and loads of assistance that just might have been the end of the story.

The roof of my house has a bird’s eye view of large swathes of the town, and this inspired us to consider the opportunities that this might open up to serve to the broadbandless burghers of Basingstoke. We decided after a couple of months that it was time to take things a bit further, to spread the net wider so to speak! With the addition of a cheap Mikrotik router, a Freeradius server, some clever MySQL queries from one of the neighbours, and a couple of rooftop antennas, I was able to get a basic configuration running that would allow us to bill users in a way similar to AAISP’s rather complex billing plan. And so, with just a few hundred quid’s worth of kit www.hiwifi.co.uk was born. It may not have compare to the American WWII effort at Iwo Jima, but it felt good nonetheless to get that first base station up and running, with the help of one of my pioneering neighbours. The first paying customers were all members of the Basingstoke Broadband Campaign who lived in my area and who were prepared to put their money where their mouths had been. And the rest, as they say, is history.

During all of this time the leviathan had not completely gone to sleep, as while I was extending the network out to Chineham and Beggarwood — which had even worse broadband speeds than we had over in our neck of the woods — BT and BDUK were plotting to use government money to overbuild my commercially deployed network and steal my customers. Well, that’s how it felt, anyway.

BDUK have since overbuilt a major part of my footprint, and it has been interesting as there was not a sudden and mass exodus from our 8 Mbit/sec service to VDSL2. As such, we had breathing space in which to look for ‘pastures new’, and we started to look further ‘afield’. (Puns very much intended – read on.)

Rather more recently, I was invited by Hampshire County Council to attend a Country Landowner’s Association meeting held in Winchester, to discuss rural broadband. The keynote speakers were Bill Murphy of BT and Maria Miller MP, (who was also Minister for Media Culture and Sport at the time), and needless to say the meeting did not go particularly well for either of them (though the lunch was quite good). There was a lot of animated discussion and, being a member of the awkward squad, I asked a few pertinent questions from the floor.

After the meeting a farmer and his wife approached and told me their long and sad tale. He had a load of farm buildings he’d converted into industrial units, and BT did not have enough copper to provide phones to all of them. The lines that did exist extended 8km to the exchange, too, so broadband was slow and flakey. Word on the street was that one tenant had been quoted £12,000 in excess construction charges to get one analogue line installed, and the farmer was having trouble letting some of the units as a result. He asked me the question I was waiting for: “Could I do anything to help?”

We looked at Google. I told him there was a problem in the way, that being a huge hill that blocked line of sight to his farm from my house. The response to that will forever remain ingrained in my mind. “That’s not a problem. That’s MY hill! Why not stick a repeater on top of it?”

The farmer took me around to his land and showed me what could be seen from where. He spoke to his neighbours, and quite literally elevated us and our survey antennas to new heights in his cherry picker, with cows looking on suspiciously from below. He generally oiled the wheels of progress in such a creative and ‘can-do’ way that within a few months I was connecting his farm, his home and the first of his tenants to our network!

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Rural Broadband — a Lesson in JFDI (Part 1)

Post author By Tim Robinson
Post date Wednesday, 28 May, 2014
3 Comments on Rural Broadband — a Lesson in JFDI (Part 1)

Rural broadband strategy- sometimes a community will haver to jfdi & sort their own solution

Trefor.net welcomes guest blogger Tim Robinson, Director of TxRx Communications Ltd. Tim’s post will run in three parts, beginning today and extending through to week’s end.

It is an onerous task to write a guest blog for one with as much credibility as @Tref, however this tale needs to be told, and the opinions herein need to be aired.

In the beginning there was ADSL. Historically, most of Basingstoke has suffered from bad broadband speeds. This all comes from having a telephone exchange in the town centre, and having most of the residential areas built in a doughnut-shaped ring around the centre of the town moving out 4-7km (as the copper runs) from the exchange. Thus, broadband was doomed before it was even a twinkle in BT’s eye.

As broadband became more of an essential utility and less of a luxury, campaigns were lead by frustrated people (including me) for whom 1.5 mbit was simply not adequate for doing one’s job, or keeping the offspring up-to-speed with the latest cat videos. We raised the issue with the Big Telco and others, but they all said nothing could be done. Unbeknown to us, though, there was activity between BT and our local council, and in 2010, there was a fanfare of excitement when it was announced that Basingstoke was going to be one of the first towns to get VDSL2 – colloquially (but incorrectly) known as ‘fibre broadband’.

The poor residents on the outskirts of Basingstoke breathed a collective sigh of relief, basking in the ‘knowledge’ that finally BT was doing something to help us. There was elation, and delight. Things were not all that they seemed, though, and the elation lasted only until the actual deployment plans began to be made known. That elation, in fact, quickly turned to disbelief, anger, and frustration. It seemed that BT were cherry-picking the cabinets in the already well-served Virgin Media areas close to town, plus a few others that met some secret internal criteria. The worst served parts of the town would continue to be unserved by the new technology! We were furious that BT had chosen to deploy VDSL2 into places that didn’t really need it, and omitting the places that did!

There were meetings. Beer was cried into. Letters to our MP written. There were Big Meetings with the campaign groups, the council, our MP and important people in BT. Above all, though, there was the spark of an idea. If some areas were to be served by VDSL2, why not pick up the backhaul from a VDSL2 connection and use wireless to provide internet service to the parts that were not included? Thus, this was the start of the JFDI^* approach to broadband provision.

I live at the top of a hill. It transpired that a friend — let’s call him ‘Dave’, as it is after all his name — lived exactly 981 metres away, and was one of the ‘chosen ones’ set to receive VDSL2. With an element of stupidly unnecessary risk on Dave’s part, involving antics with a torch and a drill at the top of a three-section ladder, my friend and I determined that we had line of sight to his chimney from my house. Leveraging that knowledge, we managed to get an 80 mbit wireless link from Dave’s house back to what was to become a data centre in my garage. Our excitement was palpable, akin to the feelings of those pioneers who made the first London to New York phone call. Soon after, one of my neighbours lent me an old laptop, which we set up in Dave’s loft and from which we ran constant iperf and ping tests to see if our contraption would actually work.

Convinced over a couple of months that this wireless lark might actually fly, I took the plunge and ordered a shiny new phone line for Dave’s house from AAISP, along with a shiny new VDSL2 connection. (Installation was not exactly smooth, but that is another story.) Finally, once the connection was installed, I linked the Openreach VDSL2 modem straight into the wireless link and fired up a PPPOE connection at my house. Bingo! Suddenly what was 1.4 Mbit/sec on a good day became 40 Mbit/sec…and this was a very good day, indeed.

^*To the uninitiated, JFDI stands for ‘Just Flippin Do It’. There are other alternative interpretations of JFDI but this is the one I am using.
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Engineer H/W

Good Day Sunshine!

A few years back the following kernel of ridiculousness went in one ear, hung around long enough to make a mark, and went out the other: To capture enough solar energy to run the state of Arizona would require enough solar panels to entirely cover the state of Arizona. I don’t recall where I picked up that too-convenient statistic and I never confirmed it in any meaningful way (or any meaningless way, for that matter), but for years I have been guilty of bringing it into the conversation whenever the subject of solar energy has come up, mostly I must admit because the very idea entertains me no end. With this firmly planted in mind, over the past two weeks the subject of solar roadways (or perhaps I should write Solar Roadways, as it is a patented technology and that is the name of the company that hopes to use it to change the world) has come up in my presence no less than three times. In each case, the person bringing the juicy tidbit up for discussion swore up and down that they had heard that this new solar technology idea was quite revolutionary, making use of a solar energy collection methods and materials that are far better than what has commonly been known up to this point. The conversations were quite disparate, the people involved knowing each other only tangentially at best, and yet I figured the whole solar roadways…er Solar Roadways thing had to be some kind of an Internet meme…something I missed on Facebook and/or Twitter that was just making the rounds. It was only with the third mention, that I started to think I should burn a pixel or two to find out exactly what had the masses in a renewed solar energy rage.

First, I thought I should try to find some kind of pointer to the whole “Covering Arizona” thing (Coen Brothers fans, rejoice!). I googled and googled again. Then a third time. I also binged, and more than once. Nada. Now perhaps I overestimate my Internet search skills — I think I am Top 10 worldwide, and neither you nor your friend nor your friend’s brother can convince me otherwise — but even if I am only marginally adept (and I am far far better than that), I figure something would’ve turned up if there is or ever was any truth in that wonderfully wacky supposition. Alas…

So myth debunked. Next I decided to bring myself up-to-speed on solar energy technology. My inner science geek was born when I was but a wee youngster and it continues to live and breathe within. Unfortunately, though, I cannot say I have kept up with the evolution and progress of the energy sciences beyond the level of layman (computer-based tech is just too much fun, and there are only so many hours in a day/week/month/year/life). So off I went in search of education, and immediately I learned that the raw cost of solar energy year-to-year has been dramatically dropping for some time and continues to do so. In fact, new concentrated solar technology is said to be up to five times most cost effective than those ubiquitous standard flat photovoltaic silicon panels, putting it on par with oil and natural gas. Also, prototypes have achieved a concentration of solar energy that is more than 1,000 times greater than those panels. Go figure!

Relieved of preconception and far better informed, it was time to put my proverbial pedal to the metal and find my way to the now-seemingly-everywhere subject of Solar Roadways. Be it the result of a well-executed publicity blitz or a news confluence resulting from the $1 million the company has raised in recently-launched and still-ongoing indiegogo crowdfunding campaign (or both), Solar Roadways is the annoying buzz on the solar energy front that is currently tickling our collective ear (The Verge, CNN, The Washington Post, TechCrunch, The Daily Mail). The tech and company is the brainchild of Scott and Julie Brusaw, an Idaho couple, who since 2006 have been working to develop solar panels that can be installed on roads and in parking lots, capable of collecting massive amounts of clean energy from the sun. Able to keep the streets on which they reside free of snow and ice, Solar Roadways panels — which are made from ruggedized glass and can connect to each other via mesh network (in the event one fails, the system will notify its need for maintenance) — can also illuminate those streets and display warnings via LEDs. They also are said to be capable of cutting greenhouse gasses by up to 75% (this, of course, assuming that the tech hits worldwide critical mass). And perhaps the most appealing aspect of this astonishing-seeming technology, even more so than vast practical applications and inevitable economic benefits Solar Roadways can potentially offer? It LOOKS like the future!

Solar Freakin’ Roadways!

The 3rd LINX router modelled by @neilmcrae and Keith Mitchell #LINX85

Post author By Trefor Davies
Post date Monday, 19 May, 2014
4 Comments on The 3rd LINX router modelled by @neilmcrae and Keith Mitchell #LINX85

So you think you know your routers? This SPARCstation, chain.demon.co.uk, was LINX’s 3rd router installed at Demon in Finchley (AS2529) in 1994. Before most of today’s ISPs were a twinkling of a Microsoft egg timer.

The SPARCstation is modelled by Keith Mitchel and Neil McRae who I realise don’t look old enough to remember those days but you would be wrong:)

The lads might be able to enlighten us re the throughput capability and route capacity of this box. It would be a far cry from the ~~100Mbps~~ 100Gbps toys that Neil plays with nowadays at BT. It probably didn’t need to support more than 20 routes!

Neil is holding the router, Keith has the cup of tea. Note that the box is being held higher up than the cup of tea. That’s in case Keith drops the cup – safety in mind.:)

One also wonders at which point racks were standardised at the U dimensions they have today. Many an ISP had rows of tower PCs stood on metal shelves. Of course U’s these days are often Virtual.

End User food and drink fun stuff gadgets H/W piracy

(Part of) A Day in the Life

Post author By Kory Kessel
Post date Friday, 16 May, 2014
1 Comment on (Part of) A Day in the Life

	08h14	Woke up (to a sweet small kiss from My Missus…thanks, honey). Got out of bed.
	08h19	Open Chrome tab to eztv.it. Locate torrent for and click its Magnet link.
	08h19	Confirm torrent download on Transmission.
	08h15	Check Notifications on iPhoneKory (within arm’s reach at bedside, of course), to get up-to-speed with what happened during sleep time. Emails, text messages, instant messages, downloads completed, Facebook notifications, Twitter notifications, whether the Cubs beat the Cards.
	08h18	Drag self from bed to desk chair and lay hands on keyboard and mouse.

When I took keys in hand this morning I thought I would capture a typical day from wake up to lie down. Not only did I think I could do that, but I thought I could make it compelling reading too, something able to easily transport my legion of readers (crowd? pack? coven?) to that special place where the words flow like wine. Belly-button gazing of the highest order and noblest cause, right?

	08h20	Go back to eztv.it. Locate torrent for and click its Magnet link.
	08h20	Confirm torrent download on Transmission.
	08h21	Leave chair.
	08h22	08h22 Get dressed, put on shoes, help make bed.

No. It just cannot be done. If getting a typical day down is already boring me into submission there can be little doubt that anyone who is not me is by this point scrambling madly for their own mouse and keyboard in a desperate attempt to avoid subtle but sure brain death. Or they are reaching for a noose or sharp razor.

Multi-tasking. All of us who these days spend any significant amount of time in front of a computer or tablet speak of it. In fact, nowadays the term rolls off our tongues so easily, one has to wonder just how many of the children born today are working on first-wording it for the delight and/or horror of their parents. I can do this while I am doing that and at the same time I have this going on and that will finish at right about the time this is just getting started and by the end of the day I will have done enough work (and played enough) for three people.

Alt+Tab, Alt+Tab, Alt+Tab, Alt+Tab, Alt+Tab (OSX users, substitute ⌘ for Alt)

So later that same morning I found myself working on this post for trefor.net, checking Facebook, finishing up an article edit and pushing it back across to the client, checking Facebook, writing a bit more into my post, integrating Kat Edmonson’s “Way Down Low” into my music library, direct messaging a friend on Twitter to set plans for meeting up in London next week, using Lightroom to touch up a few photos I took last weekend in my wife’s fantastic Normandy garden, configuring my just-arrived Ricoh Theta (more on that soon enough), slicing-and-dicing my way around airbnb.com in search of a one-night stay in Chartres for a visiting friend, tweaking my post a little more, tagging myself in a Facebook photo, chasing a an alert for a Rolleiflex 2.8F that recently came up for sale on eBay, and googling (via Bing.com) reviews on a new Egyptian restaurant in the neighborhood (a boy’s gotta eat).

Anyone out there want to hear about my afternoon?

Me and My Pebble Steel

Steve Hodges is the Managing Director of Astro Communications, Ltd.

So I am a fully ‘out’ closet techie. Really. Having starting in comms when ADSL was a pipe dream and you could get 9.6Mbs on your Nokia phone, I suppose I joined the technology industry just after those that created it and ahead of those lucky enough to feel as though they have always had email/internet/mobile phones. In the last 20 years some interesting and useful products have come and gone — Rabbit Phones! BT Home Highway! Even the old Palm TRIO! — and about a trillion products have turned up look like technology used simply for the sake of technology.

I have an HTC One Mini for work (which I love), an iPhone 5 for personal use, a standard Lenovo Twist laptop for day-to-day, and an iPad for out-and-about. I also carry a MiFi device “just in case”, all of which keep me connected, productive, and agile.

Yesterday I took delivered of my Pebble Steel watch. Second only to Google Glass (when it turns up), I felt when I read the reviews that the Pebble Steel watch could possibly be the most exciting advancement in technology since the smartphone. A member of my management team wears a Sony SmartWatch, which is just too…‘Speak and Spell’-looking for my liking. I am sure the uber-cool can get away with it, that is if will.i.am is your style guide, but for me — dressed in a suit and tie most days, normally rocking an Omega Seamaster Professional (yes, like James Bond), driveing a Volvo 4×4, life complete with chocolate Labrador — it simply wasn’t for me.

The Pebble Steel arrived in a beautifully crafted box, complete with leather strap, metal bracelet, and magnetic charger. Its face is just big enough to display a few lines of text (monochromatic text, which is a shame), but is not so big that it looks as though you accidentally left your diving watch on following the weekend. It has three chunky, easy-to-use but unobtrusive buttons on one side, and one on the other. In my view, the Pebble Steel has the looks of an elegant timepiece.

Out of the box, the Pebble Steel just needs to be paired with your phone via an app, and you are on your way. Box to brilliant in under three minutes. The notion of how it delivers its information is a little more complex, though, as it requires the installation of a number of apps (the watch can only take a maximum of eight at any given time, however they are quite easy to interchange), of which there are plenty to choose from on Google Play.

The documentation that accompanies the Pebble Steel watch states that the battery will last about five days, and that the device is waterproof to a practical level. Also, the Bluetooth connection is robust, and thus far I have had no trouble maintaining my information feed upon leaving my phone on my desk and wandering around the house or office.

At the start, I loaded a calendar app, a notifier app, a weather app and a navigation app. I do want to clarify that these apps don’t have much in the way of functionality in themselves, that they take the capability from my phone which pushes notifications over Bluetooth to the Pebble Steel which then passes information back. When a notification arrives on your wrist, you can set it to subtly vibrate and let you know there is something to look at. No more reaching for the mobile every few minutes!

Aesthetically and technologically the Pebble Steel watch is exactly what I had hoped for and more. In fact, I truly believe it exceeds delivery against all my “I need one of those because….” justifications. Just last night while in the house I was receiving tweets/SMSs and email previews on my wrist. Calendar invites were turning up, too, and without as much as a glance at my desk I knew what I needed to know and could ignore the beeps and vibrations from my phone regarding the things I didn’t. And this morning I was able to leave my phone in my bag and wander through my calendar appointments, preparing myself for the day ahead without once popping open the laptop or picking up my phone.

Out and about, while walking to the train station, I was able to see notifications of new emails and also see when an incoming phone call was coming in, all without fumbling around in my jacket for my mobile. I rejected the call from my Pebble Steel, but had I had a headset on I could have simply answered the call and used the call control from my wrist. I went to the ticket machine at the train station and scrolled through my calendar until I found my reservation number in my diary entry for the day, with the ticket collection number and seat reservation at hand. It even gave me turn by turn instruction on my walking route by paring with google maps on my HTC via the Nav app. Of course, I could have done this all with my mobile, but now I can leave that in my bag or jacket and get instant notification of anything I need on my Pebble Steel. Oh, and it also tells the time!

Functionally the watch has already justified its cost (£151 ($279), plus the £35 import duty). I will have to change some of my day-to-day set up, improve my email filtering, and set up my “Do not disturb” notifications to ensure that I am not woken up in the middle of the night by a barrage of overnight spam, but this is a tiny price to pay for having such a useful piece of technology at hand.

Other aspects of the Pebble Steel that I have yet to investigate properly include the music and phone dialer app — I can control the music and the voice functions of my phone from my wrist while driving in the car — and the extended from-your-wrist camera operation functionality (personally, I doubt its practical benefits, but I am sure it will appeal to and find use with many).

As for criticisms, I guess it is all a matter of perspective. Would it be nice if the Pebble Steel had a touch screen? Maybe. Would it be better if it came with a colour, high resolution face? Possibly. Would it be better if it had a mic and speaker so I could talk to my wrist? Not better for me, but I am sure it would be better for someone out there. Would I prefer to be able to delete, forward and/or reply to my messages? I think so, but there might be an app for that as well.

Considering what I was hoping for — the ability to leave my phone in my bag, jacket or office and get real time notifications of emails, SMSs, tweets, phone calls and other useful information — the Pebble Steel is simply perfect, and it looks the part too. I am delighted with the new high tech addition to my PAN set up. It get five out of five for looks, five out five for build quality, five out of five for ease of use, and six out of five for practical application!

Related posts:

Kitchen of things – the connected juicer #IPv6 #internetofthings

Zee — Double Oh — Em!

Google Can Kiss My Glass

Categories
fun stuff gadgets ipv6 mobile apps

Kitchen of things – the connected juicer #IPv6 #internetofthings

Post author By Trefor Davies

Post date Wednesday, 14 May, 2014

No Comments on Kitchen of things – the connected juicer #IPv6 #internetofthings

The connected kitchen, made possible by IPv6 and the internet of things is something oft discussed. Fridges that remind you when you need more milk or when the milk is about to go off is one “useful” and habitually touted suggestion that springs to mind.

I was recently chatting to my mam and dad about the coal fired range that used to be in my Welsh grandmother’s stone floored kitchen. The tone of the conversation was how technology has moved on. It came as a total surprise to hear that the range was a step on from my mam’s childhood in Ireland where all they had was an open fire with some bricks around it to prop up the saucepans.

We now fill our kitchens with more gadgets than we really have room for. At our house we have a food mixer, handheld liquidiser, pasta maker, slow cooker, George Foreman Grill, orange juice squeezer (hand held lever job) orange juice squeezer (electric), garlic press, two fondues, a tandoori oven (clay pot), scales (electric and with counter weights) as well as the usual microwave, kettle toaster, dishwasher, fridge and rangemaster double width cooker. I’m sure there must be more. Just can’t think of any and Mrs Davies ain’t around to ask. The (cheapo) bread maker was rubbish and was thrown out years ago. It’s been replaced by the fair hands of Mrs Davies who kneads an excellent loaf.

Imagine if all these gadgets were “connected”. For one thing we would need a very robust Wireless LAN. What sort of data would they provide?

The orange juicer would be able to let me know how many oranges I’d squeezed in its lifetime, average number of oranges squeezed per day, volume of orange juice provided etc etc. I could probably associate a google account with juicer username – multiple usernames of course to accommodate profiles for the whole family.

This would enable google to sell my data, anonymously of course, so that I could benefit from great deals on fresh oranges, spare juicer parts (these metal squeezing bits don’t last forever you know) and even juicer servicing contracts where the bloke turns up to fix your juicer just before it is about to go kaput (or whatever juicers do at the end of their life).

We would need the juicer to automatically recognise users – logging in would be a faff. This would generate a hugely lucrative new wave of internet enabled juicer sales. This isn’t the kind of thing that can be retrofitted.

And then there’s the app. Downloadable from the Play Store, App Store, Marketplace or whatever your phone or tablet uses. It’s all good stuff for an economy emerging from the worst recession since the bubonic plague.

I’ve only mentioned juicers so far. Yer juicer would be integrated with the fridge to coordinate stock level of oranges. You would have to keep the oranges in the fridge even if you don’t do that now. It’s the only way of keeping track of stock levels. Whoever heard of an internet connected fruit bowl! Doh!

And don’t forget to let your fridge know when you are off on holiday. Last thing you want is the Tesco van turning up to deliver automatically ordered oranges and you not being in. Think of the growing pile of increasingly rotting oranges on your doorstep. What a waste. What a pong!

I’ve only really mentioned the juicer but each gadget would have its own unique set of data. The GFG would tell you how much fat it had extracted from your diet, the breadmaker, should you have one could tell you how much fat you had put back in to your diet. The GFG could obviously hook up with the breadmaker to tell it to go easy on the portion size. The toaster would also connect with the breadmaker to tell it that more supplies were needed. This is all such useful stuff. Innit. Reality is that we probably would find uses for a connected kitchen but won’t know what they are until we’ve tried a few of the connected apps and gadgets. Just like some apps on our phones strike a chord¹ and some don’t and are discarded contemptuously or just clog up your screen never to be used.

Me old gran would be turning in her grave. Suspect a connected griddle wouldn’t have made her Welsh Cakes come out any better. Lovely they were:)

In the meantime I’ll just have to stick to asking the butler whether cook has finished making the bread for the day. Lovely smells wafting up from the kitchen to the East Wing.

¹ I have the guitar tuner app, actually

Categories
Engineer fun stuff H/W voip voip hardware

Snom Audio Lab

Post author By Dusan Aleksic

Post date Tuesday, 13 May, 2014

No Comments on Snom Audio Lab

Dusan Aleksic is the Head of Hardware Development for Snom Technology AG

In the end of nineties Serbia was under UN sanctions and as a young electro engineer I was a part of the small team tasked with maintaining the gas masks in stock. I had an open issue before me: the carbon microphone was out of date and needed to be replaced. Unfortunately, the microphone in question was originally produced in another part of the former Yugoslavia and it could no longer be had. Also, copying it didn’t work as our punch tool machine was unable to make such complicated rounded holes with the strange patterns, and simply making holes on the microphone’s surface and trying to talk through them produced terrible results. We quickly realized that we would need to create a new design and establish a correlation between hole-shapes and design patterns of the microphone and its audio performance. In our audio lab we had a single B&K audio measurement system, which was a bit old hat but still in good shape and still in calibration range, and after some time the job was complete.

I moved on and became a part of the new growing network convergence world that first developed digital terminals and after that VoIP and wireless devices. In the beginning of the 2000s, VoIP’s early stages, the acoustical audio measurements become unimportant. People believed that the “mighty” DSP could solve any problem, and the knowledge on terminal devices and acoustic design had been pushed to the second plane: in most cases speech transmission quality judgment excluded electroacoustic components.

How It All Started

At snom technology AG we were aware of the complexity of VoIP terminal devices from the early beginning. We improved audio quality over the years by combining our acoustic experience with the latest DSP algorithms and our VoIP signaling know-how. Specifically, we solved various issues inherent in VoIP technology, including processing delay, network delay, network packet loss, need for VAD and CNG, countless types of noise, etc. And, of course, we addressed the main issue, that being synchronization, as by its very nature VoIP is an asynchronous connection, and sometimes audio packets are dropped simply because the sender and receiver are not using the same clock.

VoIP Audio Measurement equipment evolves in sync with VoIP technology, and as a VoIP pioneer snom has helped it to quickly reach a mature state which, improving overall overall audio quality through the use of various narrow and wide band codes.

Snom Audio Lab at a Glance

For modern telecommunications, old audio standards such as TIA-810B (Narrow band) and TIA-920 (Wide Band) fail to match requirements. These standards are focused on half duplex connection. Important aspects of the audio quality are not exposed, and many typical problems remain unresolved.

TIA-based audio optimized devices are unable to match customer expectations for perfect audio quality, and for that reason two years ago the snom development team began following the latest audio requirements for wide-band audio based on ETSI 202 739 and ETSI 202 740.

With ETSI, all requirements from the TIA standard are covered, but it doesn’t stop there. ETSI extends the requirements in frequency response domain and in loudness ratings, which requires high quality electroacoustic converters. ETSI also includes double talk behavior measurements and speech quality in presence of network impairments (packet loss, jitter) and, at the end, speech quality in presence of the background noise.

Today the snom audio lab uses Head Acoustic software and equipment, and I believe we have the best-in-the-market tool to create the non-compromise audio quality. We can fully cover all ETSI measurements, and we can do additional various HQS-IP items, such as TOSQA and PESQ, or spectral echo attenuation vs. time, or test our mockup designs to fix all over-limits distortions in the very early phase of the ID development.

Snom has put all of these tools and software to design the 7xx phone family, and with this product we deliver the best quality to our customers, this according to the latest requirements of modern telecommunication. Snom7xx, for example, has been built to pass the frequency response requirement based on ETSI 202-379 at every handset-to-ear pressure. The handset uses a specially designed high leak receiver that allows for the best sound quality at every handset. We use the most realistic artificial ear type during tests, too, which makes the receive curve extremely difficult to surpass.

On another front, high quality jitter buffer and packet loss concealment software in snom 7xx have been improved via the Head Acoustic network simulator in very bad network conditions. The speakerphone has excellent double talk performance, and algorithms such as background noise cancellation and adaptive gain control provide for voice clarity in every condition.

In the end, I am glad to appease the machine haters out there by saying that subjective tests are as important as objective tests, and I can remember many cases where the good objectively-tuned phone just provides bad audio. At snom, well-tuned audio devices mean a lot of objective tuning followed by subjective sessions, until the job has is finished.

Related Posts:

The Conception and Birth of a New IP Handset

Cisco SPA303 phone at @harbour_lights < the photographic evidence

Android DECT phone from Gigaset and the all new R630 waterproof handset

Categories
Business phones UC voip voip hardware

Invest Wisely to Get the Best from VoIP

Post author By Dan Winfield

Post date Friday, 9 May, 2014

No Comments on Invest Wisely to Get the Best from VoIP

Trefor.net welcomes VoIP Week contributor Dan Winfield, Co-Founder and CEO of Voxhub and 2014 ITSPA Council member.

Starting in, I want to say that this is only my second blog piece on Trefor.net (the first being The Smoking Rooms of Net Neutrality, published yesterday), so please excuse me if I state the bleeding obvious. Yes, I know this site’s readership is a refined audience, one with Gig connections, fibre thing, flashing lights and fancy equipment — the whole package — however I am aiming today at normal businesses that might stumble over here via Google.

I’ll try to explain.

VoIP is the most sensitive service that graces computer networks. It needs love and care to ensure that it performs as a telephone service should, for every call, over and over, 24 hrs a day. And to push it around, it craves low latency, as well as highly available constant bandwidth connectivity with reliable networking equipment. Ironically, for many VoIP is about saving money, yet the less you spend the less likely the chances are that it is getting the environment it needs. All of which is why you need to invest wisely to get the best from VoIP.

As a council member for ITSPA I can safely say that the vast majority of member service providers have invested well in their data centres and equipment. If you are a business that uses one of these providers and you are having quality problems, then 90% of the time (or more) it is your lack of investment that is to blame.

At Voxhub we often receive calls from people saying that they have poor quality VoIP from another provider and want to hear about what we can do better. Many years ago my first thought would have been that their problem had to do with their provider and I would have sympathised with them. Today, though, I go further and try to work out precisely why they are experiencing poor service. After all, there might be some underlying reason for the problems that we wouldn’t want them to bring over, should they opt to switch to our service. It never takes very long to realise that 90% of the time (or more) the cause of the problem is a lack of investment on their side, the most likely candidates being poor cabling, cheap routers, and single Internet connections that are shared between computers and phones.

Sadly, a lot of businesses don’t invest in their Internet connections for any type of on-line service from which they plan to draw benefit, so any advice I give from this point forward applies to investing correctly to benefit from any VoIP, cloud, or on-line service used by your business. Of course, I cannot say precisely how much should be spent, and I think that for the smallest business investing doesn’t have to mean spending very much at all. I would suggest, though, that when you invest you think about the following to help put things in perspective:

1. Don’t cut corners. Consider your goals and be careful not to erode them by being too cutthroat or going too cheap.

Service Provider: “We have a proven 4 minute abs program for rippling muscles, guaranteed.”
You: “Can you do it quicker? I have seen that available on-line for 3.

2. Put your VoIP outlay in context by comparing it to what you spend on other business expenses.

I know of a company that spent hundreds of thousands on fine wood floors for their new office and still took convincing to spend any money on good network equipment. If you have no problem buying an iPhone as a business expense then you have should have no problem spending half that on a router that is used by your whole company every day of the week.

3. Imagine you are investing in an invisible team member.

Everyone agrees that ‘Investing in People’ is essential for good business. As such, it can really put things into perspective to consider any Internet/VoIP investment you make as an invisible team member, a “person” who is relied upon by everyone in your business for all of your essential services, telephone, mail, administration, banking, security, and even employee happiness (if you let them watch cat videos and essential World Cup events). If you don’t make the right hiring choice you will end up getting poor attendance, under achievement…in essence, a “person” that lets down your whole team.

4. VoIP may not work on a network just because the BBC website loads quickly.

I am sorry to say it, but at some point the finer details become important. Working out what you need to invest versus what you have already invested requires some evaluation expertise. At Voxhub we take on this responsibility for our customers, providing advice, verified equipment, and testing tools for networks that tell us our customers what kind of performance they are actually getting.

Somewhere along the line you will need expertise and advice, whether the quantifying comes from your own team, your IT company, or your VoIP provider. Once you find the right source of help, trust them and let them deliver for you…then be sure to hold onto them and don’t let them go!

VoIP Week Posts:

Ten Years of VoIP – Happy Birthday!

#voipweek on trefor.net Brings Diverse Set of Posts

The Conception and Birth of a New IP Handset

UC Disappearing Like VoIP

Microsoft Lync, Embrace or Ignore?

Voice Fraud – You Need to Act!

VoIP and Emergency Services – Location, Location, Location…

Vastly Objectionable Ignominious Phrase

A VoIP Spring

Voice Technology Makes Conference Calls Sound Amazingly Clear and Life-like

Net Neutrality and Telephony

The Smoking Rooms of Net Neutrality

Provisioning, Cloud Management and Obihai

Secured SIP Provisioning

Will OTT VoIP Apps Destroy the Telecoms Industry?

Hosted VoIP/UCaaS is Going Upmarket!

Categories
Business voip voip hardware

Voice Technology Makes Conference Calls Sound Amazingly Clear and Life-like

Post author By Jeff Rodman

Post date Thursday, 8 May, 2014

1 Comment on Voice Technology Makes Conference Calls Sound Amazingly Clear and Life-like

Trefor.net welcomes “VoIP Week” contributor Jeff Rodman, Polycom‘s Chief Technology Evangelist. Since co-founding the company in 1990 Jeff has been instrumental in the realization of Polycom’s iconic products for voice, video, network communications, and other media.

When was the last time you used a conference phone? Today or perhaps yesterday? For a good many of us it likely hasn’t been more than a day or two. For many of businesses today, open-air voice conferencing is as ubiquitous as the traditional handheld or headset.

To ensure maximum efficiency and productivity during conference calls, it is critical for the speech to be clearly understood. We’ve all had the unfortunate experience of struggling to work out what someone is saying, be it due to noise, their distance from a microphone, or just an unfamiliar accent. Our minds are good at compensating for missing words and blurred sounds, but the more time they spend figuring out what might have been said, the less well we understand is actually being said (as seen in this short video). Therefore, it is vital that the physical “what we hear” stage be as clear and as accurate as possible.

Five aspects of speech audio work together to make or break a clear, understandable conversation: Bandwidth, Reverberation, Amplitude, Interactivity, and Noise. These five aspects, taken together, are called the BRAIN model of practical audio communications. The job of any conferencing system is to tune and balance these aspects automatically to provide the best possible hearing experience for the parties on both ends of the call.

Bandwidth: The Plain Old Telephone System (POTS) most of us grew up with carries less than half the information inherent in human speech, and this shortcoming was unthinkingly brought over into early IP telephones. However, newer system greatly enhance intelligibility through the implementation of HD Voice, making conversation much easier to follow and less fatiguing. The standards-compliant IP phones and conference phones that deliver this much higher audio bandwidth offer amazing clarity that rivals the best video systems, making it seem that you are in the same room as those on the other end of the call

Reverberation: Room echo at either end of a phone conversation makes the sound die down more slowly, thus smearing words together. While a “perfect” solution would include acoustic wall coverings for absorption, wall-mounted diffuser panels, and a personal headset or lapel mics for every participant, the reverberation problem is much more easily addressed via a multiple-microphone conferencing system that can intelligently steer and focus the pickup patterns to dynamically match the location of each talker in a room.

Amplitude: Insufficient amplitude, or loudness, can make it difficult to hear a talker. Repositioning the talker and listener are obvious solutions, but are not always practical. Conference phones are available, though, that can automatically adjust microphone gain to greatly help in these situations, and the difference in ease of understanding can be breathtaking.

Interaction: Interactive speech between distant groups can be difficult to conduct for a number of reasons, due in no small part to the absence of a true full-duplex system that allows for transparent interactive speech. A conference phone with good full-duplex technology enables talkers at both ends to be heard clearly without any delays or distractions. Beware, though, as although many speakerphones today lay claim full-duplex performance it is a very sophisticated feature that few can actually deliver.

Noise: Common noise sources share much of the same spectrum with speech and can make it difficult to understand conversations. First, try to fix noise at the source. Move the microphones farther from air conditioner ducts, overhead projectors, coffee makers, and so on. There will always be residual noise, of course, but the HD Voice technology found in high quality conference phones eliminates traditional clicking, buzzing, hissing, and other noise artefacts, and can thus make a big difference in ensuring that the voices of all participants on the conference call are clearly heard in spite of any acoustic challenges in the room.

So the next time you plan or join a conference call, consider the elements of the BRAIN model. Remember that they work together: each BRAIN component can compensate for deficiencies in others, which can be very important as some are much easier to address than others (consider the cost and difficulty of soundproofing a room compared to simply slipping in a better IP speakerphone with HD Voice and steered microphones, for example). You can learn more about the BRAIN model from Polycom’s The “BRAIN” Model of Intelligibility in Business Telephony whitepaper.

VoIP Week Posts:

Ten Years of VoIP – Happy Birthday!

#voipweek on trefor.net Brings Diverse Set of Posts

The Conception and Birth of a New IP Handset

UC Disappearing Like VoIP

Microsoft Lync, Embrace or Ignore?

Voice Fraud – You Need to Act!

VoIP and Emergency Services – Location, Location, Location…

Vastly Objectionable Ignominious Phrase

A VoIP Spring

Categories
Business internet phones voip voip hardware

The Conception and Birth of a New IP Handset

Post author By John Bennett

Post date Tuesday, 6 May, 2014

3 Comments on The Conception and Birth of a New IP Handset

Trefor.net welcomes John Bennett, Managing Director snom UK Ltd

There are five mainstream manufacturers of IP handsets active in the world today, and for the business client, service provider or reseller seeking to select a handset supplier it can be difficult to evaluate the differences amongst them. Price is an obvious criteria but that reveals little about the expected handset life, quality of voice and the durability or usability of the handset, all of which contributes to the user satisfaction and the lifetime cost of the handset. Two reliable options for evaluation are (1) references from existing users, and (2) a good look at the manufacturing process.

A reliable quality manufacturer will operate an in-house research and development team. Interoperability and the ability to work with a very broad range of PBX and hosted service providers on the market are absolutely key in the specification of IP handsets.

The design, development and manufacturing guidelines for IP handsets are quality, security, interoperability, a practical and aesthetically pleasing design, and inclusion of features that meet the needs of modern communications. Products must be stable, functional, efficient, durable, and must provide a quality in which customers can have confidence.

Defining the Designer Baby

The starting point for any new handset development is with the customer, customer feedback is key to understanding what is working, what is not, and what is needed, what is liked or disliked. It is particularly important to understand the end user experience both for handset use and from a deployment and manageability point of view. A good way to develop such understanding is to process and analyse any returns or repairs working in close collaboration with development and production teams. This has an immediate benefit for the customer as minor modifications can be quickly integrated into production. It is perhaps even more important in that a constant and systematic analysis of complaints and faults allows companies to produce reports and identify trends and issues, thus allowing for continuous product quality improvement and the development of new devices that meet customers’ requirements and deliver high levels of reliably in the long-term.

It is also important to track the changing technology trends to ensure that handsets meet tomorrow’s needs as well as today’s, and to take into account the need to easily adopt new technologies into the business. In today’s business world, key capabilities are remote provisioning, support for virtual private networks (VPN), CTI solutions and integration with Microsoft Lync.

Once the specification is agreed to the next stage is the prototype build followed by market testing. Manufacturers should maintain a close relationship with key end customers that allows for market testing of new handsets, to establish they are not only fit for purpose but that they provide customers with a solution that will excite and motivate them to continue to buy their product.

The standards of the tests to which a manufacturer will submit their products are another key indicator of handset quality. Manufacturers should have very strict criteria, and before approving a handset to move to full production the phone must successfully pass various drop tests and tests on the electrical interface. One characteristic that is of particularly importance is maintaining highest standards of audio quality, not just at first production but on-going as the handset will likely be exposed to heavy use for five years or more. Products should be regularly subjected to audio tests and careful measurements taken to determine and resolve audio deterioration.

Product Birth is only the Beginning

Once the prototype has been approved the manufacturing process goes ahead full steam. Material selection and build quality has an effect on both the audio quality and the durability of a telephone handset. Developers should continuously monitor the production process, and handsets should be spot tested to ensure that quality standards are met. During the production not only should the operational performance of the handset be monitored and tested, but also the entire response frequency of each phone. The smallest difference in build quality can adversely affect the phone quality, and this can involve anything from build impacting on the audio quality to introduction of a specialist coating that prevents the discoloration of handset keys and ensures the handset durability.

Regular analysis and systematic review of problems or complaints can ensure that product quality is maintained and improved to effectively meet user needs.

So what should you look for when evaluating IP hone handsets? I recommend you consider the need for in-house testing and fault evaluation and feedback, a process of continual improvement rather than a throw-and-replace approach, and a controlled and monitored manufacturing process, all of which will ensure a high quality and durable solution.

VoIP Week Posts:

Ten Years of VoIP – Happy Birthday!

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UC Disappearing Like VoIP

Categories
Business phones UC voip voip hardware

Ten Years of VoIP – Happy Birthday!

Post author By Colin Duffy

Post date Tuesday, 6 May, 2014

No Comments on Ten Years of VoIP – Happy Birthday!

Trefor.net welcomes VoIP Week guest contributor Colin Duffy, CEO of Voipfone and ITSPA Council member

ITSPA and Voipfone are both 10 years old this year so perhaps it’s a good time to look back at how the industry has developed.

Back in 2004, VoIP was just becoming sexy; Skype had made a big impact on international telephony revenues and was in the public eye — particularly amongst students and those with family overseas. Perhaps more importantly for the industry in general, though, was the acceptance of two technologies: SIP (Session Initiation Protocol, which has become the international standard for VoIP telephony) and Asterisk (the brilliant open source PBX software that allowed anybody to build a telephone switchboard either for their own office use or as a Hosted Service Provider). The combination of these two technologies has efficiently killed the old TDM-based PBX and is well on the way to killing ISDN circuits.

Of course, VoIP couldn’t have been as successful as it has become if it wasn’t for the growth in broadband provision to home and office. In the early days, ITSPA was concerned that the entire industry would be strangled if the Internet Service Providers blocked VoIP, and net neutrality was a much-discussed issue. As it turned out it, ISPs have not stood in the way of VoIP and the two industries have learned to live together fairly peaceably, give or take a few issues surrounding the routers of end-users. Now, the main net neutrality issues correlate to the mobile networks, some of which are grimly determined to keep VoIP off their networks, despite advertising the Internet as a main selling point. (The Internet minus some of the services that the Internet provides is not, in my view, the Internet, it’s Internet Light.)

We also dealt with VoIP regulation worries. Ofcom seemed determined to treat VoIP as something requiring separate legislation, in a ‘there be dragons’ sort of way, whereas ITSPA took the view that this was not necessary. ITSPA lost that argument, however, and — in one of the strangest of many strange meeting I’ve had with Ofcom — we managed to convince it that VoIP Service Providers needed to provide 999 services. Burning grannies were a big thing at the time…

Continue reading “Ten Years of VoIP – Happy Birthday!”

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End User gadgets H/W Mobile phones

Zee — Double Oh — Em!

Post author By Kory Kessel

Post date Monday, 5 May, 2014

3 Comments on Zee — Double Oh — Em!

Regular readers — at last count there were five of you out there — are no doubt on pins and needles waiting for me to once again pick up the narrative of the search for my next phone, and today is the day I scratch the associated itch. Not that I have made a decision and followed through on it yet, mind you. No, in fact a new contender entered the mix this week, one that could very well draw out the process into early summer (though hopefully not beyond)…the Samsung Galaxy K Zoom!

In my previous posts on this subject that has all of you talking, I rhapsodize on the camera being the all-important feature for me in selecting a smartphone, and just from that standpoint the Samsung Galaxy K Zoom is an obvious entrant. The fact of that matter, though, is that I was underwhelmed and even disappointed by Samsung’s previous It’s-a-Camera-No-It’s-A-Phone (last year’s Galaxy S4 Zoom) and never figured it’s second incarnation would do anything to change my mind. Clunky, boxy, heavy, ugly, and weird (not in a good way), the Galaxy S4 Zoom is a regular Frankenstein device, one that looks like it was cobbled together from leftover state-of-the-art gadget components and made to look synergistic through the careful application of molded white plastic and polished chrome. Of course, it isn’t all about form factor (or in simpler terms, its “looks”), but the device’s technical specs and the photos that flowed from it onto the Internet were far from money enough to make the repugnant attractive.

At best, as phones go the Galaxy S4 Zoom made a marginal camera; and as cameras go, a marginal phone.

Thus, as intriguing as I continue to find the idea of a smartphone-camera hybrid — and as inexplicably pleased as I was to find a ‘K’ in its name — I approached the announcement this past Tuesday of the the Samsung Galaxy K Zoom with strong reservation. Sure, considering technology’s incessant march I figured that the concept’s second iteration would be more pocketworthy than the first (not much effort required). Also, there was little doubt that the GKZ’s extensible lens would supplant the one unfortunate hardware “Huh?” feature of it’s Galaxy S5 older brother, that being the heart rate sensor on the back just under the camera lens. Still, even the most nimble companies typically play Generation Leap-Frog in responding to critical/customer feedback (the secondary reason, I am sure, that Apple changes their iPhone numbering only after running an interim ‘S’ generation^*), so though I thought “better” was highly likely I had no expectations that the Galaxy K Zoom would begin to approach “good” prior to Gen-3.

Surprise, surprise.

Until I have had an opportunity to actually see and touch the Samsung Galaxy K Zoom, of course, the value of my take on this fingers-tingling-BIG-time gadget is akin to that of the pixels on your computer monitor. That said, the device presents as the first true realization of a smartphone-camera hybrid. It it contoured like a cell phone (and only a cell phone…no mistaking this hot number for a badly-designed compact camera…or a cheap 1970s walkie-talkie), yet has a true glass lens that delivers 10x optical zoom. And unlike its predecessor, which required that the zoom lens be extended manually, the GKZ extends automatically a la a compact camera (and wicked fast, too). Also, this very-cool-and-seeming-even-cooler-the-more-I-read-about-it smartphone offers a 4.8 inch HD display, comprised of a Super AMOLED panel protected with Corning Gorilla Glass. And the primary camera has a 20.7-megapixel BSI CMOS sensor, too!

So the Galaxy K Zoom has form and it has function. Though to make a usable value assessment — and perhaps a purchase decision — I still need some idea of the carrier-subsidized price, and at this point the number of rutabagas that will be required in exchange for the new shiny has yet to be revealed. Oh, and then there is whether the GKZ will even be available in France (as of this writing it is only set to launch in Asia). Hence, while the picture presented is quite fine, it is not quite yet in full focus. Still, this new character in the Quest for Kory’s Next Smartphone adventure — drama? thriller? comedy? — has considerably shaken up the narrative and perhaps necessitated a rewrite of the ending (gotta punch those metaphors until they cannot punch back, I always say).

^* The primary reason Apple runs an interim ‘S’ iPhone generation? Come on. So they can pluck maximum cash from the pockets of the legions of lemmings who are unable to bear life without the very latest iteration of the device in their possession, of course.

Related posts:

The Global Nature of Business Today – Samsung Galaxy K Launch in Singapore

Gaining Focus

Conscious Uncoupling

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End User events fun stuff gadgets google H/W internet mobile connectivity UC wearable

Band Camp Coincidences

Post author By Marcos Campos

Post date Friday, 2 May, 2014

1 Comment on Band Camp Coincidences

Google Glass. Telephony. Synchronicity

At my age, you would think that I would be long past adolescent self-consciousness; that I wouldn’t feel awkward with the geeky way of thinking. A girl that I had a crush on back in the 2nd Grade said to me, “You talk funny. You talk like a scientist.”, referring to my vocabulary. At that age this wasn’t a compliment, nor was it really a criticism. It did not, though, bode well for any potential romantic entanglements.

On the way to the conference I find myself sitting next to two attractive, well dressed middle-age women, three abreast in the aisle seat. We start the long first leg of the flight with a little small talk. We are flying together from Dallas to Albuquerque, where they will leave the plane prior to its flying on to Seattle (my destination).

“What’s in Seattle?” they both ask.

I feel like I’m on my way to band camp. What do I say to them? I tell the truth.

“I’m going to speak at a conference on Content Management – a technology conference.”, I say.

“Oh. Technology stuff.”, from which they return to conversing among themselves for the remainder of the flight. It’s fine. I wanted time to think, anyway, to be quiet on the plane so that I could figure out what I am going to talk about at the conference. I booked the conference before deciding to leave my last corporate job. I opted to keep my commitment, though, and now I need to put my presentation in my own voice.

The plane is landing in Albuquerque. The small talk starts again, and it turns out that the two women also live in Austin. I hear them say something about two local radio hosts known as JB and Sandy. I ask a question regarding Sandy. They fill me in. It’s friendly, partly because we’re parting way in five minutes.

Nobody sits next to me on the Seattle leg of my flight, and I have time and space to think, to figure out a theme for my talk. I’m basically speaking on the lessons learned over the last year as a software team trying to buy the next generation of the solution instead of building the next generation of solution.

“Choosing a system is like a plane trip…”

“Choosing a system is like traveling through Mexico…”

Ugh.

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