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events fun stuff travel

A day at Newmarket Races

newmarket racecourse

First time at Newmarket Races yesterday. We had tickets courtesy of Adnams Brewery and met at 9.30 am at the West End Tap for a glass of champagne before setting off. It was a glorious sunny day and prospects were good.

I had bought a copy of the Racing Post in order to study the form in the (air-conditioned) charabanc that had been hired to carry us to the meet. Two pounds forty it was! The hidden cost of  day out at the races!

In the end I didn’t bother with form. It’s all too complicated, especially once you’ve had your first glass of champagne. For some races I picked the favourite, or one of the fancied horses, and for others I went for an outsider each way.

Needless to say only one came in. Reality is you only need one decent winner to offset all your other losses and the family will be pleased to know that in all I was only down £18 on the day. Not bad value for a whole day out at the races.

This doesn’t count the cost of the Racing Post plus a few other incidentals such as the Veuve Cliquot but it matter not – these things have to be done properly, innit.

Yesterday’s meet was flat racing. My first time at the flat, not that I’m a regular racegoer – Racing Post would have to drop its prices for that to happen. It did feel a bit strange that each race was just a out and out straight sprint. The horses would start as vague dots in the distance and gradually grow until you could see them properly and begin to get excited.

The only way to really get excited at the races btw is to have a bet. Otherwise it’s just one horse running trotting along against seemingly other identical horses and not in any way that is particularly interesting. Could just as well be donkeys or camels.

Most of the time the excitement is short lived. Even when you win the effect dies off pretty soon after collecting your winnings. It should be possible to measure the rate of decay of excitement:

dEr/dt= -λr Er

where λr is the Racing Excitement exponential decay constant and Er is Racing Excitement.

Note racing excitement is different to other forms of excitements which can have different shaped decay curves and sometimes even exhibit growth.

Also λr should not be confused with Racing Certainty (RC) which whilst often sought is totally mythological.

During the conceptualisation of this post the idea of researching the existence of  λr did spring to mind. Might even be able to get a grant to do it! However the notion of spending lots of time measuring the process of decaying “happiness” or the appearance of happiness somehow didn’t seem conducive to one’s own happiness especially when considering how much champagne would have to be drunk. λr will probably remain theoretical and unproven.

In the meantime there is a shed roof to felt and it’s looking like another beautiful spring day in the shire. A finished off shed = happiness with a very slow rate of decay λshed  ∞  🙂

My thanks to Nige and Lewis @Lewi_D84 from the West End Tap @WestTap in Lincoln for the invite  and their hospitality – try their beers.

newmarket parade ringThis ‘orse didn’t win although I’m sure it tried its best.
horse in newmarket parade ringSign outside the West End Tap. It’s all in the small print:)

free beer signOther good horse related reads:

Sgt Reckless in 3.15 at Cheltenham
Psst – wanna buy a racehorse?

Categories
End User fun stuff

eye – the inside story

eye_664Visit to the opticians last week and this picture caught my eye, so to speak. It does have a partner but I thought one image would be enough. I was just sat there having satisfactorily read GHUTDF1 in very small font when Annabelle the optician popped this up on the screen giving me a clean bill of health.

“Oo can I have a copy of that please”. One click (per pic/eye) and it was on its way to me. Pretty amazing what is “connected”  these days.

It’s a good job my prescription hasn’t changed. My eye sight is so bad the lenses cost a fortune for them to be not the thickness of jam jar bases, especially since I had to have varifocals!!!  I had always thought that my short sightedness would begin to correct itself as I got older and my near vision deteriorated as it inevitably seems to do with age. I was wrong.

Never mind. Worse things happen at sea. For example ships can be enveloped in the tentacles of a giant octopus and dragged down to the inky depths. Alternatively the ship2 could be lost inside the Bermuda triangle, disappearing without trace leaving no clue as to its fate. Both those are a lot worse than wearing varifocals. You have to agree. Bit random mind you.

Also a bit random is that today looks like being a good day to put the roofing felt on the shed. Many of you will have followed the progress of the shed in previous posts. Well today it should get finished and be ready to accept the garden furniture, its designated fate. Fotos will inevitably phollow.

Ciao Amigos…

1 I don’t remember the actual letters. These are random examples of what the letters might have been. It was an eye test not a memory test, which I would have failed 🙂
2 Highly unlikely to be the same ship. Would have been very lucky to have been rescued from that octopus, unless the octopus happened to be the cause of the disappearance within the Bermuda triangle which is possible, I suppose.

Categories
End User food and drink fun stuff gadgets H/W piracy

(Part of) A Day in the Life

08h14 Woke up (to a sweet small kiss from My Missus…thanks, honey). Got out of bed.
08h19 Open Chrome tab to eztv.it. Locate torrent for and click its Magnet link.
08h19 Confirm torrent download on Transmission.
08h15 Check Notifications on iPhoneKory (within arm’s reach at bedside, of course), to get up-to-speed with what happened during sleep time. Emails, text messages, instant messages, downloads completed, Facebook notifications, Twitter notifications, whether the Cubs beat the Cards.
08h18 Drag self from bed to desk chair and lay hands on keyboard and mouse.

When I took keys in hand this morning I thought I would capture a typical day from wake up to lie down. Not only did I think I could do that, but I thought I could make it compelling reading too, something able to easily transport my legion of readers (crowd? pack? coven?) to that special place where the words flow like wine. Belly-button gazing of the highest order and noblest cause, right?

08h20 Go back to eztv.it. Locate torrent for and click its Magnet link.
08h20 Confirm torrent download on Transmission.
08h21 Leave chair.
08h22 08h22 Get dressed, put on shoes, help make bed.

No. It just cannot be done. If getting a typical day down is already boring me into submission there can be little doubt that anyone who is not me is by this point scrambling madly for their own mouse and keyboard in a desperate attempt to avoid subtle but sure brain death. Or they are reaching for a noose or sharp razor.

Multi-tasking. All of us who these days spend any significant amount of time in front of a computer or tablet speak of it. In fact, nowadays the term rolls off our tongues so easily, one has to wonder just how many of the children born today are working on first-wording it for the delight and/or horror of their parents. I can do this while I am doing that and at the same time I have this going on and that will finish at right about the time this is just getting started and by the end of the day I will have done enough work (and played enough) for three people.

Alt+Tab, Alt+Tab, Alt+Tab, Alt+Tab, Alt+Tab (OSX users, substitute ⌘ for Alt)

So later that same morning I found myself working on this post for trefor.net, checking Facebook, finishing up an article edit and pushing it back across to the client, checking Facebook, writing a bit more into my post, integrating Kat Edmonson’s “Way Down Low” into my music library, direct messaging a friend on Twitter to set plans for meeting up in London next week, using Lightroom to touch up a few photos I took last weekend in my wife’s fantastic Normandy garden, configuring my just-arrived Ricoh Theta (more on that soon enough), slicing-and-dicing my way around airbnb.com in search of a one-night stay in Chartres for a visiting friend, tweaking my post a little more, tagging myself in a Facebook photo, chasing a an alert for a Rolleiflex 2.8F that recently came up for sale on eBay, and googling (via Bing.com) reviews on a new Egyptian restaurant in the neighborhood (a boy’s gotta eat).

Anyone out there want to hear about my afternoon?

Life Day Task

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eleanor cross End User

Eleanor Cross for Lincoln – latest update

At this stage of the game pictures speak louder than words. Just after I was there the bishop of Lincoln swung by for a gander. Happy with progress apparently.

A few pics for you. Links to previous Eleanor Cross posts at the end of this one so that you can track progress with the sculpture. Much of the work is painstaking chipping away of large parts of the stone block that aren’t needed for the stature itself. You can see from the close up the striata where Alan Ward has been chiselling away.

Eleanor Cross for Lincoln work in progeress

Eleanor Cross for Lincoln work in progeress

Eleanor Cross for Lincoln work in progress

Eleanor Cross for Lincoln work in progress

Previous Eleanor Cross for Lincoln posts include:

Eleanor Cross begins to emerge
Eleanor Cross – the carving starts
Eleanor Cross – choosing the stone
New Eleanor Cross for Lincoln – a project of national significance

Categories
fun stuff

State of the art retail tech at new Lincoln Tesco – exclusive preview

checkout screen at new Lincoln Tescoxbox and playstation display at Tesco LincolnWent along to the preview evening of the new Tesco in Lincoln, a store jam packed with the latest in retail tech. This post takes a look at some of it including mobile point of sale technology and new high speed checkouts.

I wouldn’t ordinarily get excited about the opening of a new shop – witness my amazement at the queues outside a new Joules in downtown Lincoln when I was walking to work one day. I live down the road from Tesco xbox sound shower in lincoln tescoin Lincoln and they’ve been building a new one since forever. A few weeks ago I was carrying my shopping and negotiating the building site and happened to stop to chat with one of their managers to ask when the new gaff was opening.

The manager, Les I believe his name was, waxed lyrically, nay excitedly about the forcoming changes. “Got state of the art tech and one of the company’s best young managers tesco mobile POS displayin David Walrdon”. I hooked up with Dave on LinkedIn and got myself invited to the above referenced preview.

I was after tech stuff. Operating systems, frequencies, percentage cost savings, efficiencies, bandwidth. Interesting things like that. Unfortunately all I got was 80Mbps broadband and approximately 20 wifi hotspots and I could always talk to their IT guy once the flurry of activity over the opening of the new store had died down.

kids tablet display at tescoWith hindsight that is fair enough. If your business is running a shop you outsource the details like how IT works under the hood. In fact you outsource everything. When a store needs a new petrol station they just order a “petrol station” and one turns up and is installed, just like that. Same goes for whole Tesco Express stores – just like they do at McDonalds.

The preview evening was really an opportunity for Tesco to show some VIPs (in this case me and 150 close friends) around and to beta test some departments. In our case the bakery which insisted that we walked away with carrier bags full of cakes and bread and then ushered us to the cafe restaurant (called Decks) where a full roast dinner was imposed upon us. Good job I hadn’t eaten too many pancakes and Krispy Kreme doughnuts on my way around.

There is tech to talk about. The electrical department has some really cool stuff on show. There are screens everywhere and staff can swipe their Hudls to move the content onto these screens. Good oh. A lot easier to see things in 100 inch Technicolour HD than 7inch Hudl.

There were big XBox and Playstation displays and the former came with a sound shower whereby you could only really her the sound if you stood under the “shower”. This was still being installed so  I couldn’t try it out – I’m not in to games anyway. Tesco are also pushing BlinkBox heavily as a “better” alternative to Netflix. I asked the manager whether they were having any Net Neutrality issues but he didn’t know 🙂

iphone display at tescoThe mobile demos were v cool. When you picked up a phone the display in front of you came up with info on that phone. Pick up two or more phones and you got side by side comparisons of those phones. Note there is a limit to how many phones you can pick up… What struck me was that it would be very useful if they could have displayed Apple and Samsung products next to each other so that you could make the comparisons. The Apple marketing Gestapo do not allow this and actively police the policy. They don’t want you to like ’em – they just want your money, whatever it takes.

Tesco naturally want you to hang around this area. They have a tablet play area for little kids and free teas and coffee for the grown ups. They are after PC World and Currys’ business. I have been buying stuff from PC World and the experience isn’t great. Takes ages to process you at the checkout, at least if you want a business VAT receipt. Their systems are archaic. Last weekend I bought a (gulp) cheap ASUS laptop. I needed one for a few legacy apps at home. It was only £250 so getting down to the Chromebook level. Build standard was not nearly as good though and no Solid State Hard Drive. What’s more it had no CD drive which I didn’t find out about until a few days later. The same laptop but inc CD drive was on sale at Tesco for the same £250 price. The guy at PC World didn’t feel it worth mentioning that there was no build in CD drive. Either that or he didn’t know. Next time I’ll get it from Tesco (hopefully there won’t be a next time for a legacy PC).

new high speed checkout at tescoThe other bit of tech on show was at the checkout. The staff were a little cagey when I asked if you could repeat their demo so that I could video it. This checkout was supposedly going to give Tesco a competitive advantage. Other superstores were looking at it. I didn’t mentio nthat I’d already taken loads of pics and one partial vid. The store opens today anyway so I don’t think it matters.

The checkout looked like something out of a hospital – a smaller version of a full body scanner. You just chucked your shopping onto a high speed belt and what seemed like 10 or checkout4_250more scanners scanned it from all angles as it went through. V impressive. Any unscanned items just got picked up by an attentive member of staff and manually scanned. Dunno how they knew which ones to pick up. Should have asked but I was too busy videoing.

The store is full of lots of interesting tech for running the business. Inventory management and ordering for example. checkout at tescoUnfortunately this is going to have to wait until I’ve seen their IT guy which I may get around to. Writing about retail does seem to come with benefits. In the case of Tesco it was free bread and a meal. Wandering around Retail Expo with my mate Umar from Murco Petroleum it was the free cocktails that seemed to be dispensed from practically every booth. Hic

There is only so much column space you can allocate to retail. Next up another exclusive update on the Lincoln Eleanor Cross project. You heard it first on trefor.net…

Another good read:

Retail Expo – observations on mobile devices

Update 28th June – they have stopped using the multiscanner checkouts in the way I’ve described here – machine kept missing items and they had to be retrieved by a member of staff for individual scanning.

Categories
Apps gadgets H/W Mobile mobile connectivity phones social networking wearable

Me and My Pebble Steel

Steve Hodges is the Managing Director of Astro Communications, Ltd.

So I am a fully ‘out’ closet techie. Really. Having starting in comms when ADSL was a pipe dream and you could get 9.6Mbs on your Nokia phone, I suppose I joined the technology industry just after those that created it and ahead of those lucky enough to feel as though they have always had email/internet/mobile phones. In the last 20 years some interesting and useful products have come and gone — Rabbit Phones! BT Home Highway! Even the old Palm TRIO! — and about a trillion products have turned up look like technology used simply for the sake of technology.

I have an HTC One Mini for work (which I love), an iPhone 5 for personal use, a standard Lenovo Twist laptop for day-to-day, and an iPad for out-and-about. I also carry a MiFi device “just in case”, all of which keep me connected, productive, and agile.

Yesterday I took delivered of my Pebble Steel watch. Second only to Google Glass (when it turns up), I felt when I read the reviews that the Pebble Steel watch could possibly be the most exciting advancement in technology since the smartphone. A member of my management team wears a Sony SmartWatch, which is just too…‘Speak and Spell’-looking for my liking. I am sure the uber-cool can get away with it, that is if will.i.am is your style guide, but for me — dressed in a suit and tie most days, normally rocking an Omega Seamaster Professional (yes, like James Bond), driveing a Volvo 4×4, life complete with chocolate Labrador — it simply wasn’t for me.

Pebble Stone 1

The Pebble Steel arrived in a beautifully crafted box, complete with leather strap, metal bracelet, and magnetic charger. Its face is just big enough to display a few lines of text (monochromatic text, which is a shame), but is not so big that it looks as though you accidentally left your diving watch on following the weekend. It has three chunky, easy-to-use but unobtrusive buttons on one side, and one on the other. In my view, the Pebble Steel has the looks of an elegant timepiece.

Out of the box, the Pebble Steel just needs to be paired with your phone via an app, and you are on your way. Box to brilliant in under three minutes. The notion of how it delivers its information is a little more complex, though, as it requires the installation of a number of apps (the watch can only take a maximum of eight at any given time, however they are quite easy to interchange), of which there are plenty to choose from on Google Play.

2014-04-05 20.58.42

The documentation that accompanies the Pebble Steel watch states that the battery will last about five days, and that the device is waterproof to a practical level. Also, the Bluetooth connection is robust, and thus far I have had no trouble maintaining my information feed upon leaving my phone on my desk and wandering around the house or office.

At the start, I loaded a calendar app, a notifier app, a weather app and a navigation app. I do want to clarify that these apps don’t have much in the way of functionality in themselves, that they take the capability from my phone which pushes notifications over Bluetooth to the Pebble Steel which then passes information back. When a notification arrives on your wrist, you can set it to subtly vibrate and let you know there is something to look at. No more reaching for the mobile every few minutes!

Aesthetically and technologically the Pebble Steel watch is exactly what I had hoped for and more. In fact, I truly believe it exceeds delivery against all my “I need one of those because….” justifications. Just last night while in the house I was receiving tweets/SMSs and email previews on my wrist. Calendar invites were turning up, too, and without as much as a glance at my desk I knew what I needed to know and could ignore the beeps and vibrations from my phone regarding the things I didn’t. And this morning I was able to leave my phone in my bag and wander through my calendar appointments, preparing myself for the day ahead without once popping open the laptop or picking up my phone.

Pebble Steel 3

Out and about, while walking to the train station, I was able to see notifications of new emails and also see when an incoming phone call was coming in, all without fumbling around in my jacket for my mobile. I rejected the call from my Pebble Steel, but had I had a headset on I could have simply answered the call and used the call control from my wrist. I went to the ticket machine at the train station and scrolled through my calendar until I found my reservation number in my diary entry for the day, with the ticket collection number and seat reservation at hand. It even gave me turn by turn instruction on my walking route by paring with google maps on my HTC via the Nav app. Of course, I could have done this all with my mobile, but now I can leave that in my bag or jacket and get instant notification of anything I need on my Pebble Steel. Oh, and it also tells the time!

Functionally the watch has already justified its cost (£151 ($279), plus the £35 import duty). I will have to change some of my day-to-day set up, improve my email filtering, and set up my “Do not disturb” notifications to ensure that I am not woken up in the middle of the night by a barrage of overnight spam, but this is a tiny price to pay for having such a useful piece of technology at hand.

Other aspects of the Pebble Steel that I have yet to investigate properly include the music and phone dialer app — I can control the music and the voice functions of my phone from my wrist while driving in the car — and the extended from-your-wrist camera operation functionality (personally, I doubt its practical benefits, but I am sure it will appeal to and find use with many).

As for criticisms, I guess it is all a matter of perspective. Would it be nice if the Pebble Steel had a touch screen? Maybe. Would it be better if it came with a colour, high resolution face? Possibly. Would it be better if it had a mic and speaker so I could talk to my wrist? Not better for me, but I am sure it would be better for someone out there. Would I prefer to be able to delete, forward and/or reply to my messages? I think so, but there might be an app for that as well.

Considering what I was hoping for — the ability to leave my phone in my bag, jacket or office and get real time notifications of emails, SMSs, tweets, phone calls and other useful information — the Pebble Steel is simply perfect, and it looks the part too. I am delighted with the new high tech addition to my PAN set up. It get five out of five for looks, five out five for build quality, five out of five for ease of use, and six out of five for practical application!

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Engineer fun stuff

Breaking strain of a KitKat – official definition

wrapped kitkatThe question of the day is what is the breaking strain of a KitKat? This came up in conversation in the Strugglers last Friday “early doors”. I don’t recall the context, it was in the pub. In the pub these things have to be written down, or immediately forgotten.

The act of writing things you hear in pubs used to be done on the back of beer mats. Nowadays it’s rattled off in an email addressed to oneself which is what I did in this case. Saves a fortune in beer mats. Extends their useful life. People will no doubt still vandalise beermats, primarily in the execution of the “who threw that beermat” joke whereby a couple of tears are made in one side of the mat which is then affixed to the nostrils. The person stands up and utters “who threw that beermat”. Always gets a laugh. Ish. The how many beermats can you flip game is not described here as it is not destructive to the beermat. I digress.

Continuing with the digression one has to ask oneself how many good jokes heard in pubs have been forgotten because they weren’t immediately written down. How many great ideas have foundered on the beer washed rocks of the tavern, inn or public house?

part opened kitkat

Lots. When I was a student in Bangor I used to occasionally hitch-hike the length of Wales to visit my grandmother who lived in Cefneithin, a small mining community between Llanelli and Caerfyrddin. She had a traditional Welsh approach to meals. A cooked breakfast would be followed by elevenses, lunch at 12, afternoon tea at four and then dinner at 6pm at which point, after a respectable interval I would be kicked out to the pub and return home to a plate of ham sandwiches waiting for me in the kitchen.

4 fingers kitkatOn one such occasion I went to the pub and woke up the next day to find a beermat with the words “parrot” and “coal” written on the back. They were the key points to a great joke I’d heard the night before. Only problem was I couldn’t for the life of me remember the rest of the joke. Ah well.

This doesn’t get us any nearer to answering the question of the day. Before we can answer we have to agree on the unit of crossed kitkatmeasure used to define the breaking strain. If you look up “breaking strain” on Wikipedia you find yourself redirected to a page about Deformation mechanics. I had hoped to come up with a post here that illustrated an intellectual grasp of the necessary physics associated with KitKat breaking strains described in an easily understood way that further showed me as a true man of the people.

Unfortunately having stared at the Wikipedia page for some time my brain began to hurt. I pulled back before the activity got too dangerous. My brain too, like the humble KitKat, has a breaking strain. The units for the breaking strain of my brain are likely to be different to that of the breaking strain of a KitKat. I am unable to describe either for the reasons mentioned above.

In the interest of finishing off this post to our mutual satisfaction it is still necessary to somehow define the breaking strain of said KitKat. A sensible way to do this might be to describe it in terms of thumb pressure. This however brings with it problems.

Experience tells us that a four finger KitKat will be easier to break than a two finger job, assuming that you’re trying to break it along the vertical central line1. This is because the additional width of four fingers over two fingers brings with it twice as much amplification of force due to leverage from the sides of the KitKat.

The breaking strain will therefore vary dependent on the size of the KitKat. We don’t need to worry about that here but in the table below the differences are examined. Laboratory testing (in the pub) has shown that there are distinct grades of thumb pressure:

Thumb pressure Practical use
Very light No effect on a KitKat. Only occasionally applied when a gentle nose scratch is required
Quite light No effect on a KitKat. Used when attempting to turn over a page in a paper or novel, sometimes requiring the application of moisture to the thumb
Lightish Feels as if it should have an effect on four fingers of KitKat but in practice does not. Usually the pressure required to scratch a bit of crud off your phone screen.
Moderately medium This will always break a four finger KitKat and is the standard pressure for such a task. Also works on spaghetti when you are trying to get it all in the pan. Not good enough for two fingers.
Medium Also used in breaking four fingers although borderline overkill for many people. Could work for two fingers in the right environmental conditions. Is usable on Breakaways but why would you?
Strong medium The standard application for two fingers. Not really suitable for four fingers as can cause finger strain when the KitKat breaks unexpectedly easily.
Medium strong As with four fingers in the Medium category this is almost overkill for two fingers. This amount of pressure is almost enough to break a thick slab of Cadbury’s chocolate although we all know this often takes a bit of a smack on the corner of a table to get it going. Also useful for breaking pork scratchings into smaller more manageable pieces.
Strong Overkill for all types of KitKat and should only be used with caution on anything as thumb strain is a real danger. Will definitely work on thick slabs of chocolate. Not many people can exert this amount of thumb pressure. A recognised component of “plumber’s grip”
Uber strong Only reached after completing 7 years plumbing apprenticeship. Very rare.

That’s it as far as KitKats and breaking strains go. Hope this has been of some use. Look out for future posts on quantification of willpower when offered another beer.
broken kitkat

Images courtesy of @TomAndThat – follow him.

1 For the purpose of this exercise we assume that the KitKat is to be broken into two equal halves along the central line. Breaking off one finger with three remaining requires totally different physics. We also assume that the KitKat is not being broken across the middle of all fingers. Ironically to do this for four fingers takes more effort than for two which is the total opposite to the scenario first described.

Other food related posts:

How to cook the perfect baked bean
Best pancake toppings
Important announcement on a Sunday morning

Categories
agricultural End User

Wednesday night gardening on trefor.net – the weed patch

weeds

Arguably the finest patch of weeds I have ever seen. This plot of land is fenced off from the road by a metal fence. I had to manoeuvre the camera so that the lens looked between two bits of metal thus ensuring a totally natural feel to the image. No enhancements have been applied. The shot was taken at approximately 8pm on Wednesday 14th May. It was  lovely spring evening with a slight edge to it. I was walking home from the AGM of the 18th Bailgate Scout Group which had been a suitably short affair. There was no one I knew in the Morning Star which was en route home so I didn’t stop and carried on whereupon I came across the weed patch. Fair play.

Categories
Apps Bad Stuff business applications Cloud End User Mobile mobile apps

RER B to CDG Terminal 2

For some time I have been thinking of writing a post while on the move, to see what that might bring to the page. Hardly original, the idea is somewhat out of my wheelhouse, if for no other reason than the fact that I truly loathe typing anything longer than a text message on a virtual keyboard. Not that I have some kind of a hoity-toity “They aren’t true keyboards” attitude (though I do, and they aren’t), but as a touch typist who has been clocked at 120 wpm (words-per-minute, for the acronym challenged) I find it wickedly frustrating to have to look at the keys to form the words that are in my head…not to mention slow down said head to capture the whatnot those words form. Still, being a staunch proponent of digital progress (mostly), for you, friend reader, I will endure. And perhaps even have a little fun, too.

I first thought to try my hand at mobile writing with the no-longer-so-recent (February) announcement that Microsoft was offering an iOS7 version of their Office 365 applications for free. As the Guv’nor of two iOS7-cursed devices (the iPhone 4 I whinge here about replacing on a somewhat regular basis, and an iPad Mini pass-me-down), this news pricked my eyes, and I quickly grabbed up the apps for both Word and Excel. I didn’t fire ’em up for use right away — AppleKory and my keyboard hadn’t left the building, so why bother? — but I was content knowing I had the apps, for…well, whenever.

One day shortly thereafter, it was whenever. I was at Cafè Lomi, just sitting there watching the wheels go ’round and ’round (I really love to watch them roll), when I thought I’d go all mobile-writer-guy on the good visitors of trefor.net. I pulled iPadKory from my bag, coded it, and punched the icon for Word. Nice looking app. Opens straight to a New Document page, serving up all kinds of document templates, such as Brochure, Invoice, ProposalSchool Newsletter. Colorful. Friendly. Microsofty.

I punch New Blank Document. I get a Word-looking page with a orange bar near the top that reads Read-Only. To create and edit, activate with an eligible Office 365 subscription.

2014-05-14 00.41.58

Hmm. That doesn’t sound very free. Or friendly. I do happen to have an Outlook.com account, though, so maybe it wants that (though I was already thinking how lost the casual first-time user without such an account would react on seeing the top-screen note). I punch Activate, which leads immediately to a Subscription dialogue. All of a sudden I am no longer having fun. In for a penny, though, right? I follow the path of dialogue windows, employing my Outlook.com credentials as needed, until I am finally staring at Buy a Subscription. I only need to shell out $99.99 a year to use my sweet new free Office 365 iOS7 application!

$9.99!?

Disillusioned, discouraged, and feeling just plain ‘dissed, I slapped iPadKory shut, threw it in my bag, and left for home. “I didn’t really want to write a post on a tablet using a virtual keyboard anyway. Phooey.” And the Word app? Deleted, with prejudice (except, that is, for my reinstalling it today to check my memory for this post and to grab screenshots).

And that is where it all would have stayed — at “Phooey.” — had Google not made their own announcement of a free Google Docs app a couple of weeks back. Of course, I immediately DL’ed the app, and this time I launched it forthwith to make sure it could actually be put to some use.

Voila, enablement. And as for writing on the run and virtual keyboards? Well, I made it this far…

2014-05-14 01.39.06

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fun stuff gadgets ipv6 mobile apps

Kitchen of things – the connected juicer #IPv6 #internetofthings

The connected kitchen, made possible by IPv6 and the internet of things is something oft discussed. Fridges that remind you when you need more milk or when the milk is about to go off is one “useful” and habitually touted suggestion that springs to mind.

I was recently chatting to my mam and dad about the coal fired range that used to be in my Welsh grandmother’s stone floored kitchen. The tone of the conversation was how technology has moved on. It came as a total surprise to hear that the range was a step on from my mam’s childhood in Ireland where all they had was an open fire with some bricks around it to prop up the saucepans. juicer

We now fill our kitchens with more gadgets than we really have room for. At our house we have a food mixer, handheld liquidiser, pasta maker, slow cooker, George Foreman Grill, orange juice squeezer (hand held lever job) orange juice squeezer (electric), garlic press, two fondues, a tandoori oven (clay pot), scales (electric and with counter weights) as well as the usual microwave, kettle toaster, dishwasher, fridge and rangemaster double width cooker.  I’m sure there must be more. Just can’t think of any and Mrs Davies ain’t around to ask. The (cheapo) bread maker was rubbish and was thrown out years ago. It’s been replaced by the fair hands of Mrs Davies who kneads an excellent loaf.

Imagine if all these gadgets were “connected”. For one thing we would need a very robust Wireless LAN. What sort of data would they provide?

The orange juicer would be able to let me know how many oranges I’d squeezed in its lifetime, average number of oranges squeezed per day, volume of orange juice provided etc etc. I could probably associate a google account with juicer username – multiple usernames of course to accommodate profiles for the whole family.

This would enable google to sell my data, anonymously of course, so that  I could benefit from great deals on  fresh oranges, spare juicer parts (these metal squeezing bits don’t last forever you know) and even juicer servicing contracts where the bloke turns up to fix your juicer just before it is about to go kaput (or whatever juicers do at the end of their life).

We would need the juicer to automatically recognise users – logging in would be a faff. This would generate a hugely lucrative new wave of internet enabled juicer sales. This isn’t the kind of thing that can be retrofitted.

And then there’s the app. Downloadable from the Play Store, App Store, Marketplace or whatever your phone or tablet uses. It’s all good stuff for an economy emerging from the worst recession since the bubonic plague.

I’ve only mentioned juicers so far. Yer juicer would be integrated with the fridge to coordinate stock level of oranges. You would have to keep the oranges in the fridge even if you don’t do that now. It’s the only way of keeping track of stock levels. Whoever heard of an internet connected fruit bowl! Doh!

And don’t forget to let your fridge know when you are off on holiday. Last thing you want is the Tesco van turning up to deliver automatically ordered oranges and you not being in. Think of the growing pile of increasingly rotting oranges on your doorstep. What a waste. What a pong!

I’ve only really mentioned the juicer but each gadget would have its own unique set of data. The GFG would tell you how much fat it had extracted from your diet, the breadmaker, should you have one could tell you how much fat you had put back in to your diet. The GFG could obviously hook up with the breadmaker to tell it to go easy on the portion size. The toaster would also connect with the breadmaker to tell it that more supplies were needed. This is all such useful stuff. Innit. Reality is that we probably would find uses for a connected kitchen but won’t know what they are until we’ve tried a few of the connected apps and gadgets. Just like some apps on our phones strike a chord1 and some don’t and are discarded contemptuously or just clog up your screen never to be used.

Me old gran would be turning in her grave. Suspect a connected griddle wouldn’t have made her Welsh Cakes come out any better. Lovely they were:)

In the meantime I’ll just have to stick to asking the butler whether cook has finished making the bread for the day. Lovely smells wafting up from the kitchen to the East Wing.

1 I have the guitar tuner app, actually

Categories
Engineer fun stuff H/W voip voip hardware

Snom Audio Lab

Dusan Aleksic is the Head of Hardware Development for Snom Technology AG

In the end of nineties Serbia was under UN sanctions and as a young electro engineer I was a part of the small team tasked with maintaining the gas masks in stock. I had an open issue before me: the carbon microphone was out of date and needed to be replaced. Unfortunately, the microphone in question was originally produced in another part of the former Yugoslavia and it could no longer be had. Also, copying it didn’t work as our punch tool machine was unable to make such complicated rounded holes with the strange patterns, and simply making holes on the microphone’s surface and trying to talk through them produced terrible results. We quickly realized that we would need to create a new design and establish a correlation between hole-shapes and design patterns of the microphone and its audio performance. In our audio lab we had a single B&K audio measurement system, which was a bit old hat but still in good shape and still in calibration range, and after some time the job was complete.

I moved on and became a part of the new growing network convergence world that first developed digital terminals and after that VoIP and wireless devices. In the beginning of the 2000s, VoIP’s early stages, the acoustical audio measurements become unimportant. People believed that the “mighty” DSP could solve any problem, and the knowledge on terminal devices and acoustic design had been pushed to the second plane: in most cases speech transmission quality judgment excluded electroacoustic components.

How It All Started

At snom technology AG we were aware of the complexity of VoIP terminal devices from the early beginning. We improved audio quality over the years by combining our acoustic experience with the latest DSP algorithms and our VoIP signaling know-how. Specifically, we solved various issues inherent in VoIP technology, including processing delay, network delay, network packet loss, need for VAD and CNG, countless types of noise, etc. And, of course, we addressed the main issue, that being synchronization, as by its very nature VoIP is an asynchronous connection, and sometimes audio packets are dropped simply because the sender and receiver are not using the same clock.

VoIP Audio Measurement equipment evolves in sync with VoIP technology, and as a VoIP pioneer snom has helped it to quickly reach a mature state which, improving overall overall audio quality through the use of various narrow and wide band codes.

Snom Audio Lab at a Glance

For modern telecommunications, old audio standards such as TIA-810B (Narrow band) and TIA-920 (Wide Band) fail to match requirements. These standards are focused on half duplex connection. Important aspects of the audio quality are not exposed, and many typical problems remain unresolved.

snom1snom2

TIA-based audio optimized devices are unable to match customer expectations for perfect audio quality, and for that reason two years ago the snom development team began following the latest audio requirements for wide-band audio based on ETSI 202 739 and ETSI 202 740.

With ETSI, all requirements from the TIA standard are covered, but it doesn’t stop there. ETSI extends the requirements in frequency response domain and in loudness ratings, which requires high quality electroacoustic converters. ETSI also includes double talk behavior measurements and speech quality in presence of network impairments (packet loss, jitter) and, at the end, speech quality in presence of the background noise.

snom3snom4

Today the snom audio lab uses Head Acoustic software and equipment, and I believe we have the best-in-the-market tool to create the non-compromise audio quality. We can fully cover all ETSI measurements, and we can do additional various HQS-IP items, such as TOSQA and PESQ, or spectral echo attenuation vs. time, or test our mockup designs to fix all over-limits distortions in the very early phase of the ID development.

Snom has put all of these tools and software to design the 7xx phone family, and with this product we deliver the best quality to our customers, this according to the latest requirements of modern telecommunication. Snom7xx, for example, has been built to pass the frequency response requirement based on ETSI 202-379 at every handset-to-ear pressure. The handset uses a specially designed high leak receiver that allows for the best sound quality at every handset. We use the most realistic artificial ear type during tests, too, which makes the receive curve extremely difficult to surpass.

On another front, high quality jitter buffer and packet loss concealment software in snom 7xx have been improved via the Head Acoustic network simulator in very bad network conditions. The speakerphone has excellent double talk performance, and algorithms such as background noise cancellation and adaptive gain control provide for voice clarity in every condition.
snom5

In the end, I am glad to appease the machine haters out there by saying that subjective tests are as important as objective tests, and I can remember many cases where the good objectively-tuned phone just provides bad audio. At snom, well-tuned audio devices mean a lot of objective tuning followed by subjective sessions, until the job has is finished.

Related Posts:

Categories
End User mobile apps

Would you trust Samsung with your health data?

Walking Mate S HealthStill in the process of moving icons around since regaining my SGS4 and clicked on the Walking Mate App – “keep track of how many steps you take each day with S Health”.

OK I’m interested I thought and clicked. The App took me through a process and got to the page shown in the screen print on the right.

They seriously need their brains examining if they think I am going to trust Samsung with that kind of data. One wonders how many active users the S Health app really has. Health certainly seems to be an application, if you can call health an application, that the vendors of wearable devices seem to have latched on to. Partly I suspect out of desperation to find some functionality they can add to their gadgets.

My SGS4 isn’t wearable, yet, unless  I strapped it to my wrist 🙂 but I do use some health apps, if you can call Runkeeper a health app.

I’m about to join a gym btw, talking about health applications. There is one near the office at the University. The plan is 30 mins in the pool first thing, 30 mins walk to work 5 days a week (when I’m in Lincoln) and then perhaps 1 hour in the gym three days a week in the afternoon before I walk 30 mins home. Assuming I’m not too knackered for the walk. In such an eventuality I will have to resort to Plan B which as yet has not been defined.

When joining a gym one does have to consider the cost. This in my case isn’t the cost of using the gym. It’s the cost of replacing all my clothes when I lose a load of weight and get trim. And all that lycra I will need! It’s gonna happen:) What price health eh?

The Samsung app was free but what price privacy, eh?

Categories
End User google mobile apps

Reduce data usage with Chrome

chrome data usage Came across this by accident but I think it is pretty cool.

I’m not particularly bothered about my data usage. I don’t come close to my limits either on my broadband connection or my SIM.

Still think it’s good that Chrome does this though.

PS this post had 6 LinkedIn shares in the space of 30 mins after going live – good eh?

Categories
End User fun stuff

The passport photo is here – all nationalities

Roll up, roll up. Come and see the passport photo. It has arrived. It is well and truly here. The day you thought would never come. Disbelievers every man jack of you.

What is more, all nationalities are welcome. No parochial “you’re not from round here” short sighted UKIP voting bigotry in our gaff. No siree (Bob). Everybody is welcome.

Bring the kids. Bring your mother in law. Bring a bottle and bring one along for me.

Passport Photo’s Here! All Nationalities. passport

Categories
End User fun stuff voip

When You Look Behind You There’s No Open Door

Someone asked me, “What is the future of VoIP?”

I can’t even predict my future living situation, let alone the fate of the Internet.

I went to dinner last night with an out-of-town friend. We met some other friends down in a part of south Austin that not long ago was a dinky mostly-Hispanic neighborhood, complete with dinky houses and dinky Mexican restaurants. On this occasion, though – and I understand this is pretty much the norm now – we waited over an hour for a table at a restaurant called El Chile. On a Monday night.

Once again: ATX WTF?

What’s going on? Is there some festival in town nobody told me about? All of us are baffled. And more than merely baffled we all lament our missed opportunities, having not bought more real estate in Austin in the 90s.

Back in 1992 I lived in a little cabin off of West Mary Street in south Austin, close enough to the railroad tracks to high-five train engineers as they passed by my window. And when I say “little”, I mean that place was small, with a ceiling low enough that any person of average height could extend their arms overhead and press against it. I was reading a lot of existential literature back then. The guys who lived in the other half of the cabin dropped a lot of acid, and I had a standing invitation.

I realized one day that I had to make a life change, when while reading one of Henry Miller’s diatribes on the value of excrement I found myself saying, “This guy makes a lot of sense.” That was too much. I couldn’t go down that path. I laid down the Miller, and the Sartre, and the Nietzsche. I cleaned up. I sobered up. I resurrected my forsaken programming skills, and I went to work, launching a career in software development.

Computer science was not a profession on the radar when I was a kid. Instead, it was called Data Processing. A bunch of guys huddled in the basements of tall buildings who wore pocket protectors, button-down white shirts, and who carried slide rules. And I am not talking caricature. I met these guys, being friends with various adults who worked near the data processing department, and that is how it truly was. The image from the 70s of the stereotypical weakling engineer getting corporate sand kicked in his face? Based on fact. Those programmers were not among society’s movers and shakers.

Things change.

Nowadays, it’s like those old E.F. Hutton commercials. (I know, you’re too young. Google it.) These days in a post-9/11 world, where the dot-com bust has faded in memory, the guy who launches the latest greatest IPO has the ear of the tech world. When programmer geek-nerd talks, people listen.

And who is that? Who has everyone’s ear these days? Is there anyone who can really track where technology is going to be in 5 years? In 2 years? Next year?

I’m sitting at dinner with my friends – instead of waiting an hour behind a line of hipsters we walk across the street to another restaurant called Bouldin Creek Coffeehouse that offers a Slacker Buffet: rice and beans. Perfect – and we start talking about missed opportunities. I tell my out-of-town friend that the little cabin I occupied in 1992 is probably selling for $500k these days, and he — correctly — winces in disbelief.

Bouldin Creek Coffeehouse

Another friend at the table worked at Microsoft for a time, and he tells us of one project manager who got in early and cashed out with $20 million. This person then created a startup with that money and sold a grand total of 13 units of her product, 5 of which she bought herself. $19.8 million burned through. Riches to rags.

Some people who end up in the right place at the right time come to the (wrong) conclusion that they are geniuses. Others realize the nature of luck and don’t ascribe their success to their personal abilities. And still others have to fail and succeed several times before their true abilities shine through. Time reveals the truth.

People who work hard and who are smart tend to do well in a meritocracy, which often leads to the incorrect assumption that someone who is in a position of power or success must have greater abilities than someone who is not. This is one of the pitfalls of living in a meritocracy.

Who came out on the winning side of last year’s technology?  Is that going to be the winning horse in the next race?

I worked with a woman who left PCs Limited in 1988, just before that company changed its name to Dell Computer Corporation. She kicks herself to this day. How could she have known? I kick myself sometimes for not re-investing in Apple in 2008. I kick myself sometimes for not investing in Netflix. I try not to dwell in regrets or on those blind spots of the past, though, opting instead to derive what lessons there are to learn from it all.

The fact is that there may yet be some value in the words of Henry Miller, who wrote:

“This is the greatest damn thing about the universe. That we can know so much, recognize so much, dissect, do everything, and we can’t grasp it.”

Over this past week I spent time trying to grasp the future of data and voice over the Internet. It’s just an area of focus. There is no end point. There will never be a point where it’s all understood.

I am reminded of something the wise old Tallulah Bankhead said:

“If I had to live my life again, I’d make the same mistakes, only sooner.”

So I guess this is it. It is the time. Get on with it.

Categories
Business UC voip

#VoIPweek roundup

Last week was #voipweek on trefor.net. This follows on from #peeringweek and will be part of an ongoing programme of themed weeks focussing on particular technology subjects relating to the internet.

Although we do occasionally ask for specific posts the contributors to our themed weeks are by and large left to choose their own topic. This makes for a diversity of content that we probably wouldn’t otherwise  see. Diversity is indeed what we did get.

The week saw the publication of 28 posts most of which were VoIP related. VoIP content was wide ranging and included articles on Net Neutrality (in the news at the moment), security and fraud, the technology of location identification for Emergency Services, considerations in designing conference phones, the birth of a new handset, will OTT services kill off the telephony service provider and more.

We saw nostalgia and forward thinking. What’s happening in the Google UC world and will ITSPs need to embrace Lync? There was also a post highlighting a real world case study of someone trying to find a serviced office that would allow them to use their own VoIP service.

In one sense VoIP is now a boring subject because it is mainstream. People like new things. It’s impossible to talk about new things all the time – they just don’t come quickly enough. The content for VoIP week was current enough though and being written almost exclusively by CEOs or Technical Directors in the industry was pretty authoritative.

The statistics make for interesting reading. During the week we saw 6,640 visitors, 9,352 page views. Add to this an average of 296 RSS feed reads a day. Posts were shared a total of 414 times including 90 via Twitter and a 188 via LinkedIn. Google+ at 73 shares came in higher than Facebook at 63. This mix suggests a predominantly business interest in the subject of VoIP.

One post which discussed the future of Unified Communications had 54 shares on LinkedIn which has to be a record for this blog.

All in all we can say that #voipweek was a great success and we should certainly look forward not only to more guest posts from those contributing last week but to other themed weeks in the months ahead.

I’d like to thank all the contributors for helping to make it such a success. Without their authoritative posts #voipweek could not have happened.

Categories
Engineer fun stuff

Partial shed

There follows herein two partial shed images. The first image is more partial than the second for reasons that are obvious when you compare the two.

Way back when I worked at Marconi there was a  guy called Steve Meats who was a comedian and who as part of his act wore a partial trousers. This was a pair of trousers with the legs cut off at approximately knee height and which were sewn back on with some sort of suspenders. They were funny. The partial trousers have no relation to the partial shed.

The partial shed is still partial at the time of writing because the heavens have verily opened upon the space where the shed stands and health and safety common sense has dictated a withdrawal to the shelter of the whole house and a refreshing cup of tea.

I say whole house but the intention is not to leave the reader with the impression that I am in every room in our not insubstantial dwelling but that the house itself is not partial. This is good because partial houses can be very damp, especially in the prevailing meteorological conditions and dampness can lead to discomfort and wet socks. As a point of information I am not wearing socks at the moment. Summer is almost upon us and socks are not always needed at this time of year.

In revealing that the house is not partial I am of course not saying that it is impartial. This play with words would be a misleading use of an alternate definition for the word partial.

The partial shed requires the fitting of a roof for it to no longer be partial. Fitting the roof is going to require the use of step ladders and is better done in dry conditions. I am not optimistic that suitable conditions will be in play before Tuesday which is the next dry day according to the Met Office website.

The Met Office is reasonably accurate these days and I am happy that no further shed erecting will take place before then. This will be reviewed in the light of conditions on the ground, just as umpires will assess whether play can restart after rain has stopped play in a cricket match. The shed will not have had the benefit of ground staff running out to protect it with covers. The head groundsman at our house, ie me, has adjudged that little harm will come to it in the meantime.

It must be said that the process of erecting a (partial) shed is quite satisfying. A man easily rediscovers diy skills long considered lost, or at least vestigial. Instinct comes in to play. This should be seen as especially useful once the reader is armed with the knowledge that the shed is around fifteen years old and was originally a play house.   Its disassembly and reassembly on its new site is the completion of its reincarnation as a shed/garden furniture store, a process that will also save the Davies household several hundred pounds by obviating the need to buy a new metal shed which is what I had my eye on.

Because the shed is old the construction process is not exact and the insertion of additional screws here and there has been necessary to get the job done. This has been made effortless by the use of the new Makita cordless drill/screwdriver which every man should have.

At this point I am going to call literary proceedings to a halt. The rain has stopped, we are into a sunny spell and I am off out to inspect the wicket. We may get this shed finished before Tuesday after all 🙂

a partial shed

a less partial shed at the bottom of the gardenA short while later… the rain did hold off long enough to get the roof on, with the help of Robert from the allotment over the back (thx Rob). Still need to get some new roofing felt on but the three pictures below otherwise show the whole process.

shed1

shed2

And finally the view from the inside of the shed looking out. Wahey…shed3

Categories
travel

Underneath the arches… Lincoln Cathedral

Panoramic photograph of the inside of one of the archways of the building that separates the Cathedral / Minster Yard from Castle Hill in Lincoln.

The first image was begun a the bottom looking through the arch and the “aperture size”1 has therefore come out too small to record the vaulted ceiling.

The second was begun at the ceiling so the archway itself has come out too bright.

The combined effect is that you have all the data you need to process an image in your own mind as to what the arch looks like:) Hey presto (etc).

PS sorry about the scaffolding. We are having some work done.
archway between Lincoln Cathedral and Castle Hillarchway between Lincoln Cathedral and Castle Hill

1 If that’ how you put it – I’m no expert on photography. I just know what I like 🙂

Categories
eleanor cross End User

Eleanor Cross for Lincoln – Eleanor begins to emerge

Lincoln eleanor cross emergesThe new Lincoln Eleanor Cross begins to emerge from it’s stone home. It’s pretty astounding that a solid lump or rock can contain a thing of such beauty and you already begin to get a sense for the character.

Lincoln eleanor cross emerges

These two videos chart progress over a few days last week. A lot of time is spent just hacking out stone as opposed to making the shape of the statue itself. Better you watch the vids than me transcribing them here. It’s outdoors and there is a lot of wind around but it gives you a good feel for the working conditions of a jobbing sculptor 🙂


Previous Eleanor Cross for Lincoln posts include:

Eleanor Cross – the carving starts
Eleanor Cross – choosing the stone
New Eleanor Cross for Lincoln – a project of national significance

Categories
Engineer fun stuff mobile apps Weekend

Warp drive & a forecast date for technology of teleporting

I was discussing my experiences of being without a phone for ten days concluding that the phone was something I’d rather have than not have despite the fact that to some extent the damn gadget takes over your life. It isn’t really a phone any more anyway. The percentage of its time spent making phone calls is tiny compared with all the other intergalactic communicating computer functions.

What is missing it seems to me is a Teleporting app. It just seems a natural evolution of the capability of the hand held computer personal computing device (it isn’t going to be hand held for very much longer). Who wouldn’t want to be able to just say “beam me up Scotty” and reappear in the pub saloon bar1.

Yes this is all dreamland stuff but it is Friday afternoon and the weekend beckons. Clearly the problem is the lack of any technology available to make this happen. It would be easy enough to put together an App, integrate it with Google Maps for setting coordinates and provide a button with the words “beam” or “beam me up” (or even one with user-programmable text – let’s push the boat out). Of course it wouldn’t work but might look good.

The App could just be waiting for the back end tech to catch up and don’t worry, this it very much will do. We would also need more maps data than just for planet Earth

The question is when. When you think about it the answer to this is really obvious. Teleporting technology will become available at around the same time as dilithium crystal powered warp drives. Stands to reason, innit. This won’t be for a while yet but it will come.

I won’t be around to see it but that doesn’t matter. It’s the same principle as planting oak trees. You don’t do it for yourself. You do it for the enjoyment of later generations. The savvy amongst you (that’s pretty much everyone who reads this blog:) ) will have spotted that I’ve omitted to put a date against this. I don’t have an Alpha date let alone Beta or General Release. That’s cos I’ve been around the block. It can be fatal to put a date down that you are doomed to miss. Better to keep it vague.

This does make it harder to put a business case around it but lets face it. Business cases are often based on sales figures plucked out of thin air anyway. Either that or an analyst report that someone has paid a lot of money for so it must be right. Right?

The vagueness of the schedule also points to budget overruns. Whoever owns the project should factor in some additional capital up front. Lots of additional capital. Probably more capital than the Gross Domestic Product of the world. Totally buggers up the ROI numbers but well worth it. After all it is a Friday and the more time we have available to spend in the pub the better which is what Teleporting will do for us.

In considering the business case we shouldn’t forget ongoing operational costs. By buying additional drinking time it is going to mean we will be spending more money on beer. This is a difficult one to cost in because everyone drinks at a different pace although there must be an ONS report somewhere with an average number of pints drunk in a given time period. The average time saved by Teleporting would also need to be calculated and this will in all probability require some extensive primary research involving visiting many Public Houses around the country globally.

Finally we would need to forecast the cost of a pint at the time the tech becomes available. Hopefully the government won’t have upped the tax on beer too much by then2.

So there you go. A take on the timeline for Teleporting. It will arrive at the same time as Warp drive…

1 Mine’s a pint of Timothy Taylor’s Landlord bitter.
2 I did say this was a dream.

Categories
Business phones UC voip voip hardware

Invest Wisely to Get the Best from VoIP

Trefor.net welcomes VoIP Week contributor Dan Winfield, Co-Founder and CEO of Voxhub and 2014 ITSPA Council member.

Starting in, I want to say that this is only my second blog piece on Trefor.net (the first being The Smoking Rooms of Net Neutrality, published yesterday), so please excuse me if I state the bleeding obvious. Yes, I know this site’s readership is a refined audience, one with Gig connections, fibre thing, flashing lights and fancy equipment — the whole package — however I am aiming today at normal businesses that might stumble over here via Google.

I’ll try to explain.

VoIP is the most sensitive service that graces computer networks. It needs love and care to ensure that it performs as a telephone service should, for every call, over and over, 24 hrs a day. And to push it around, it craves low latency, as well as highly available constant bandwidth connectivity with reliable networking equipment. Ironically, for many VoIP is about saving money, yet the less you spend the less likely the chances are that it is getting the environment it needs. All of which is why you need to invest wisely to get the best from VoIP.

As a council member for ITSPA I can safely say that the vast majority of member service providers have invested well in their data centres and equipment. If you are a business that uses one of these providers and you are having quality problems, then 90% of the time (or more) it is your lack of investment that is to blame.

At Voxhub we often receive calls from people saying that they have poor quality VoIP from another provider and want to hear about what we can do better. Many years ago my first thought would have been that their problem had to do with their provider and I would have sympathised with them. Today, though, I go further and try to work out precisely why they are experiencing poor service. After all, there might be some underlying reason for the problems that we wouldn’t want them to bring over, should they opt to switch to our service. It never takes very long to realise that 90% of the time (or more) the cause of the problem is a lack of investment on their side, the most likely candidates being poor cabling, cheap routers, and single Internet connections that are shared between computers and phones.
Voxhub-Logo

Sadly, a lot of businesses don’t invest in their Internet connections for any type of on-line service from which they plan to draw benefit, so any advice I give from this point forward applies to investing correctly to benefit from any VoIP, cloud, or on-line service used by your business. Of course, I cannot say precisely how much should be spent, and I think that for the smallest business investing doesn’t have to mean spending very much at all. I would suggest, though, that when you invest you think about the following to help put things in perspective:

1. Don’t cut corners. Consider your goals and be careful not to erode them by being too cutthroat or going too cheap.
Service Provider: “We have a proven 4 minute abs program for rippling muscles, guaranteed.”
You: “Can you do it quicker? I have seen that available on-line for 3.
2. Put your VoIP outlay in context by comparing it to what you spend on other business expenses.
I know of a company that spent hundreds of thousands on fine wood floors for their new office and still took convincing to spend any money on good network equipment. If you have no problem buying an iPhone as a business expense then you have should have no problem spending half that on a router that is used by your whole company every day of the week.
3. Imagine you are investing in an invisible team member.
Everyone agrees that ‘Investing in People’ is essential for good business. As such, it can really put things into perspective to consider any Internet/VoIP investment you make as an invisible team member, a “person” who is relied upon by everyone in your business for all of your essential services, telephone, mail, administration, banking, security, and even employee happiness (if you let them watch cat videos and essential World Cup events). If you don’t make the right hiring choice you will end up getting poor attendance, under achievement…in essence, a “person” that lets down your whole team.
4. VoIP may not work on a network just because the BBC website loads quickly.
I am sorry to say it, but at some point the finer details become important. Working out what you need to invest versus what you have already invested requires some evaluation expertise. At Voxhub we take on this responsibility for our customers, providing advice, verified equipment, and testing tools for networks that tell us our customers what kind of performance they are actually getting.

Somewhere along the line you will need expertise and advice, whether the quantifying comes from your own team, your IT company, or your VoIP provider. Once you find the right source of help, trust them and let them deliver for you…then be sure to hold onto them and don’t let them go!

VoIP Week Posts:

Categories
Business Cloud hosting UC voip xaas

Hosted VoIP/UCaaS is Going Upmarket!

Trefor.net welcomes VoIP Week contributor Huw Rees, Senior Vice President of Business Development at 8×8

The hosted VoIP/UCaaS (aka cloud communications) market is growing strongly in the US and it seems that the UK market is not far behind. According to Frost and Sullivan, Gartner, and others, US CAGR is somewhere around the 25%+ mark, and certainly the results from the few pure play publicly traded companies in this space seem to be consistent with these figures. So what is really driving this growth? What is really going on under the bonnet (or hood, for those of you in the US)?

What appears to be happening is that cloud communications is being adopted by much larger businesses than it was even two or three years ago. The early adopters for hosted PBX services were the very small businesses, typically less than 20 employees. In terms of IT, these businesses were generally unsophisticated and the owner could make the decision rapidly without asking a lot of detailed questions, especially when the provider would clearly save him/her money and often offered some kind of money-back guarantee. Thus, with nothing to lose, these small businesses signed up in significant numbers. Larger business were not so quick to jump on this bandwagon, however, as they needed clear answers to such questions as availability, reliability, feature set, scalability and — of course — compliance and security. Their questions in these areas were not easy to answer in the early roll out of these services, and unfortunately some of these items (especially compliance and security) are still not being properly addressed by many providers.
8x8 logo

As some of the vendors started to address these mid-market and even enterprise-level concerns, CIOs started to pay more attention. They began to see the clear benefits of a sophisticated, scalable service that they could subscribe to, effectively getting out of the telephone management business and concentrating their IT resources on projects that were critical to their business and part of the differentiation their business had in their markets (i.e., stop managing boxes in closets and start bringing real value to the business). Gradually at first, businesses of a few hundred employees signed up, followed by 500+, and now businesses significantly greater than 1000 employees subscribe to these services.

For the service provider, larger customers provide major benefits. For instance, they have more sophisticated IT teams, and so the ratio of support calls to deployed phones is reduced. Also, the acquisition cost is potentially less on a per-phone-deployed basis. And perhaps most importantly, the churn rate from larger customers is dramatically less, as larger businesses are generally more stable and therefore tend not to cease business with anywhere near the frequency of the very small businesses. This reduction in churn rate clearly benefits the service provider’s top line, as to grow revenue you must, of course, stem any revenue loss from defecting customers.

As we look forward to 2015, the trend of larger businesses moving to cloud-based communications will continue, to the point where the enterprise market will also start to adopt these services. Soon enough, it will not be uncommon for businesses with many thousands of employees — perhaps even tens of thousands of employees — to start subscribing, which will result in a booming business for the service providers that are truly ready to tackle such a scale.

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Apps Business Mobile mobile apps mobile connectivity UC voip

Will OTT VoIP Apps Destroy the Telecoms Industry?

Trefor.net welcomes VoIP Week contributor Alex Kinch, Founder and CEO of Ziron.

As soon as the Telecoms industry came to terms with the WhatsApp acquisition and what it could mean for their SMS revenues, CEO Jan Koum dropped another bombshell: the company would be launching voice services from Q2.

For many this announcement spelled the end. Surely operator executives around the world should start packing their suitcases and call it a day. After years of racing to the bottom the industry has finally hit rock. Well, not quite. In my view, it’s high-time these doomsayers started to examine the opportunities that come with the increase of OTT voice apps (mVoiP), rather than demonising the unstoppable tide of technological evolution.

The ‘telco industry camp’ and the ‘mVoiP camp’ needn’t be enemies. There is room a-plenty for them to co-exist, at least for the foreseeable future. News reports would have you believe that the only people using landlines are rural dwelling anti-tech luddites, however Ofcom has reported that in the last statistical year call volumes from both fixed and mobile phones were in excess of 100 billion minutes. Their report states that 82% of adults still use a home landline – but only 28% of adults use any form of VoIP. The report also said that there are currently 82.7 million active mobile subscribers in the UK, but a report from Analysys Mason clarifies that only 20% of them are active mVoiP users.
Ziron logo

It is essential to keep in mind that mVoIP isn’t new, as in recent years a host of mVoiP apps have launched, including Fring, Nimbuzz to Viber. We’ve had a long time to come to terms with mVoIP apps and adapt business models accordingly. The key is to think about how you can value, rather than trying to stand in the way of change. At least one popular OTT app has been conducting trials with traditional telcos, in which calls from the PSTN made to a user’s regular GSM number are intercepted and delivered to the app instead of via the SIM. This kind of forward progress must be embraced. We must ask, “How we can add value and work together to deliver an enhanced customer experience?”

Massive scope exists for smart VoIP operators that can act as a gateway between the old world of the PSTN and the new world of OTT apps. As someone that has been in Telco for more years than I dare ever admit, I remember similar hysteria taking hold ten years ago when Skype first became popular. Today, Skype is feeding and contributing to the Telco industry, driving a third of the world’s phone traffic. The fact is that Telecoms is evolving, and,to survive we are going to have to evolve with it.

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Secured SIP Provisioning

Trefor.net welcomes VoIP Week contributor Tim Bray, Technical Director for ProVu Communications

Most SIP providers in the UK use auto provisioning to look after their SIP phones, with the phones calling home to a central server via HTTP to download configuration files.

Auto provisioning is an essential part of the hosted SIP and SIP PBX market in the UK, which would be unviable without it. The advantages offered are a consistent phone setup and an ongoing ability for the support team to manage and support the device.

Parts of the system

  • Provisioning server
  • Provisioning client on phone
  • Redirection server at manufacturer
  • Multicast detection (for a PBX to detect phones on local networks)
  • File format – usually key/value based or XML

Recent security disclosures (Cal Leeming, et al) have given the impression that all auto provisioning is insecure, the basic argument being that phone MAC addresses are predictable and thus a provisioning server can be easily scanned. I am not sure these disclosures have really brought out anything that was not already understood by the competent players in the market, but they did bring to light the fact that some people are acting in an insecure manner and probably need to tidy up their systems a bit.

SIP usernames and passwords have a value in the underworld of VoIP fraud.

I know from personal experience that security holes in phones cause more damage than exploited provisioning servers, and having the ability to rapidly upgrade thousands of vulnerable phones by way of a provisioning server is invaluable.

At Provu we run a provisioning system for many thousands of phones, and we act as a provisioning service provider for ITSPs who need it. We have always had a policy to only provision SIP passwords one time and then to immediately delete those passwords, and phones that never call home get their passwords deleted as well, all of which provides some level of protection.
ProVu logo

Authentication

It is my view that the provisioning session between the phone and the server should be authenticated. A very good way to do this is to use HTTPS with client certificates (the certificates are for client authentication, with the https encryption almost secondary) that are installed in the phones at the factory. A provisioning server can then use the public part of the Certificate Authority (CA) to authenticate the phone. Each phone has a unique certificate and the MAC address of the phone is embedded as a field within the certificate, and thus a provisioning server can know for certain which phone it is talking to simply by checking the certificate.

The main advantage of the certificate authentication method is that no setup is required on the phone.  The certificates are inserted at the factory and can be validated by anybody with the CA file. Some phone vendors already support this, too, it being an idea that was first put to use by Sipura sometime around 2005.  For years, I have been asking the phone vendors I deal with to add certificates as part of their manufacturing process, and I would very much like to see a world where client certificates are standard on all SIP phones. The certificates can also be used for SIP as well, serving to immediately block an avenue for fraud.

Wider Security

There are many phone configuration best practices that can be enforced by a provisioning server, including:

  • Enforcement of strong passwords on web interface
  • Disablement of dialing from web interface
  • Updating firmware with all the latest security fixes
  • Configuration of SIP on a random port number
  • Disablement of backdoor entry points for click-to-dial software
  • Disablement `hidden` web access usernames and passwords
  • Enforcement of long SIP passwords (much easier to provision a 20 character random password than have the end user type it in)

Provisioning Server Security

  • Use authentication — Must be not replayable
  • Rate Limits — Basic sysadmin firewall type tasks
  • Patched up-to-date with security fixes
  • No directory indexes
  • Use script that deletes passwords once provisioned

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Provisioning, Cloud Management and Obihai

The name may be new, but you’ve probably provisioned, configured or used an IP phone or ATA over the years that Obihai’s core engineering team had a hand in developing.

Back in 1999 a company called Komodo released the first ever voice ATA.  The Komodo product quickly caught the attention of Cisco, the company was acquired and the Cisco ATA-186 quickly became ubiquitous in the emerging VoIP marketplace.  Soon after, Jan Fandrianto and Sam Sin started a new company, Sipura, where they further evolved mass market low-cost VoIP devices and provisioning.  The Sipura approach to secure, remote provisioning was quickly emulated across the industry, and Cisco acquired this business as well, after which the team further expanded the SPA product range before starting Obihai in 2010.  Since that time they have been working on a new generation of voice hardware, supported by an advanced cloud management platform, and are now working to expand into global markets.

With a new company came a new opportunity — to design a voice platform from the ground up, and to innovate based on the knowledge gained over the past decade.  First a new SIP stack had to be written, and Dr. Sin’s experience in writing the Komodo and Sipura SIP stacks ensured that this new stack would be feature-rich, expandable, and bullet-proof.  Obihai have even used its SIP stack in its WebRTC implementation using web sockets. Next came the development of the OBiTALK cloud management platform, which is unique in that it can be utilised for HTTPS-based remote device management and provisioning in a wide variety of fashions, depending on the service provider’s infrastructure and cloud capabilities.

Customers can leverage the OBiTALK portal in a variety of ways, depending on how the OBi devices reach the end user. For example, end customers can purchase their own hardware for use via the Bring-Your-Own-Device (BYOD) service within the portal, which allows the customer to choose and sign up for IP voice services via Obihai’s “Approved Service Provider” (ASP) program. This program allows ITSPs to offer their services for provision via OBiTALK with the user selecting and purchasing the voice services, and in turn the device automatically configures for the chosen ASP.  Once the ASPs services are added to the OBi device, the ASP can then check the status and change the configuration of their services on the device either via API into their own platform or via the ITSP view within the OBiTALK portal.

Manage ITSP Devices

For ITSPs, there are a number of ways to provision and manage devices.  A “Zero Touch” (ZT) approach is available, with the ITSP able to push XML-based profiles with smart adaption to the specified device. Traditional methods are available as well, including DHCP Option 66, TFTP, HTTP, and HTTPS. Profiles are sent securely to devices using HTTPS, Open SSL or by profile encryption using the OBCrypt tool.  Additionally, cloud-based provisioning, configuration and management can be obtained via the OBiTALK portal.  This approach allows the ITSP or their customer to purchase regular off-the-shelf Obihai devices and to add the device to the ITSP’s service by simply dialing a star code.  It also allows even smaller service providers — those without a provisioning infrastructure — to offer ZT or near-ZT services to their customers. For ITSPs with a deployed provisioning infrastructure, the OBiTALK portal can be used alongside as a technical support and inventory management tool, showing all OBi devices on the ITSP’s network, their status, location and also enabling the ITSP to browse to the device’s local admin page.  Additionally, all the functionality within OBiTALK can be accessed via API, allowing ITSPs to integrate the portal with their own systems.  The ability to provision even extends to Obihai’s range of USB accessories, the OBiWiFI Wifi adaptor, OBiBT Bluetooth adaptor and OBiLINE FXO adaptor can all be configured by the xml profile.

Today, as evidenced by Obihai’s ATAs, and IP phones, almost anyone can securely provision and manage their devices regardless of existing infrastructure.

VoIP Penguins Phone

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The Smoking Rooms of Net Neutrality

Trefor.net welcomes VoIP Week contributor Dan Winfield, Co-Founder and CEO of Voxhub and 2014 ITSPA Council member.

Net neutrality is a hot topic amongst those in the VoIP industry and something all VoIP providers have had to deal with in one form or another, usually looming its head in the land of large network providers and mobile networks. Did you know, though, that there are many places in the UK where you are not free to use your favourite VoIP provider? No joke, as difficult as it is to believe, there are still places in 2014 that judge based on the protocol. And these places are on every block, every city and are allowed to openly discriminate.

Yes, I am talking about serviced offices.

VoIP services are about flexibility, and ironically this is what serviced offices are supposed to offer. So why do I put my head in my hands when I hear that a client is moving to a serviced office? In my experience, Voxhub customers making such a move typically have to leave because they are not allowed to use our service or they cannot do so due to firewall blocking. Also, much stress is generated during such ‘events’ due to customers becoming annoyed with the situation and, in the case of blocking, are often caught between two parties with no service! Of course, at Voxhub we do our best to find a diplomatic solution for any customers wanting to move to a serviced office, but it isn’t a task we like to undertake.

Before going any further I should say that I am fully aware of the financial dynamics of serviced offices, and the fact that they often have to invest in telephony for whole buildings in advance and figure out how to somehow repay this investment.  The grey area in all of this — and where the real problem lies — is that all serviced offices supply ‘Internet’ to their customers. Thus, as ‘VoIP services’ are synonymous with ‘Internet’, such services should not be blocked on the grounds that they compete with the in-house telephony VoIP or otherwise.

So why do I care? Let me quote Bender, that wise robot from the much loved cartoon “Futurama”:

“This is the worst kind of discrimination. The kind against me!”

I’ll explain. I have spent much of the last 6 months looking for office space for our Voxhub team in London, and as such have been forced to enter the underbelly of the office world as a potential customer. We sought our own office, but also investigated the serviced office option. Normally I would cross the road when I see a serviced office for fear of being jeered at, but there is a disturbing new type that dress themselves up as modern, fun and ‘Internet’ savvy. They even have high ceilings, wooden floors, unfinished walls and random furniture in corners of rooms. I was fooled, enough at least to give the concept a chance.

In one case, I was actually quite near to signing up with one of these new breed serviced offices. Naturally, I had asked questions about using our own phones, but I always had a sneaky feeling that they didn’t understand. At the very end of the process, in fact, they asked me how many of their phones I would want, and they even went as far as to increase the quoted rent costs when I said they could keep their phones because I didn’t need them. They tried to concede, but then stupidly said I had to pay an extra charge based on the number of phones in the room. Anyone who has seen our desks knows that this is a dumb thing to say, as during service development or trials we often have upwards of three or four phones on a single desk! Of course, I told them to stuff it.

I decided to make one last set of enquiries for serviced offices to see if my prejudice is correct. Sadly, it only made it clearer in my mind that these businesses need to be slapped into shape when it comes to understanding net neutrality.

  • All advertised Internet but gave no warning that certain services were not allowed.
  • Many very clearly indicated that I could not use VoIP telephones.
  • Some said I could use Skype but not the Voxhub service.
  • Some didn’t know anything but told me I had to direct my question to their telecom provider.

I had a very colourful call with one lady that highlights the problem. She told me that for our service I was allowed to use a software phone like Skype, that I wasn’t allowed to use a hardware VoIP phone, that I was allowed to use a laptop with a headset (and if the headset looked like a phone handset, that was also OK), and that I wasn’t allowed to use a laptop that looked like a phone with my headset from the previous question that looked like a handset.

VoIP Serviced Offices

As you can no doubt imagine, at this point I was trying not to laugh and the woman was probably wishing she hadn’t spoken to me. I snuck in one last question about using a phone that looked like a laptop, but I think by that point she realised something was going on and made an excuse about me needing to speak to someone more technical.

In all seriousness, by the end of the process I felt that not only was VoIP effectively blacklisted, but that my business wasn’t even allowed to trade in a serviced office without using someone else’s phones or paying danger money for being there!

A serviced office, in my opinion, should be considered a service provider and be included as part of any regulatory requirements and / or best practices, especially if they have outsourced their operations to a service provider that in any other environment would not operate this type of practice.

At day’s end, I am extremely glad that we were pushed away from taking a serviced office. Voxhub has now been accepted as a member of TechHub (we love hubs) and we are moving into our new studio space in Old Street today!

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Net Neutrality and Telephony

Net neutrality and VoIP telephony – thorny issues the industry needs to negotiate

Trefor.net welcomes “VoIP Week” contributor Rob Pickering, CEO of ipcortex.

Most folks who work in the VoIP industry have at some point been subject to a casual horror story from a new acquaintance about evil VoIP and how they tried it once and that it nearly brought their business to its knees. My heart sinks whenever I realise that this is the direction in which the conversation is going, at which point I usually find myself wishing I’d said that I did something less controversial for a living…like writing computer networking software! I listen, though, nodding politely, already forming a conclusion — after all, it would be unlikely that the problems experienced were due to a fault in their equipment or termination provider, both of which are probably perfectly reliable. No, a lack of a suitable quality of service (QoS) between their premises and termination provider is almost always the culprit in such circumstances.

The UK service provider industry has developed lots of solutions to the QoS problem, and things are far better now than they were just five or ten years ago when the market was in its infancy. The quality and availability of last mile circuits, particularly in metropolitan areas, has massively improved with successive advancements such as LLU, FTTC, FTTP, and cost-effective, high bandwidth Ethernet IAD type circuits. There has also been a trend towards integrated providers delivering the whole service — access circuit, Internet and telephony — as a single package. Behind the scenes, this may or may not translate technically into a full end-to-end in-house QoS-managed solution, depending on the provider and sometimes the geography of the customer. It does, however, assign commercial responsibility for delivering a fit-for-purpose solution to a single party, and this can only produce a better quality outcome for the customer.

ipcortexlogo

Such an approach is certainly not universal. The US market has developed differently, for instance, and most VoIP termination providers don’t get deeply involved in provision of access circuits, instead opting to rely on decent low loss, low jitter transit or peering arrangements, and their customers’ own commodity access circuits. Often they will do a bit of automated “connection testing” as part of their signup process, however in general customers on unsuitable circuits tend to weed themselves out.  This does produce some benefits for customers, including more transparency with regard to costs, as well as a bit less lock-in as there is no commercial linkage between access and over-the-top (OTT) voice service. Today, in fact, several of those US suppliers are entering the UK market with this same business model.

Which brings us on to Net Neutrality. Whenever this subject comes up, we tend to think about its obvious effects on consumer entertainment services. The future development of the telephony industry is, however, intimately linked with this issue. Whilst the raw, per-consumer bandwidth requirements of a VoD service like Netflix is greater, the network characteristics required to deliver a reliable telephony conversation of at least ISDN quality are in some ways more onerous. Though buffering can always be used to counter horrible jitter on the underlying path for a video stream, and content caches are already used to reduce transit requirements, neither of these methods can be used to reduce the pain on a real-time voice conversation. If telephony providers can no longer get good, zero-packet loss, low jitter transit, or peering with many leading access providers, then an entire business model may very well be frozen out.

How do you think the industry will develop? Vertically integrated one-stop shops for network access and telephony, or universal OTT providers? I’d love to know your thoughts.

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Voice Technology Makes Conference Calls Sound Amazingly Clear and Life-like

Trefor.net welcomes “VoIP Week” contributor Jeff Rodman, Polycom‘s Chief Technology Evangelist. Since co-founding the company in 1990 Jeff has been instrumental in the realization of Polycom’s iconic products for voice, video, network communications, and other media.

When was the last time you used a conference phone? Today or perhaps yesterday? For a good many of us it likely hasn’t been more than a day or two. For many of businesses today, open-air voice conferencing is as ubiquitous as the traditional handheld or headset.

To ensure maximum efficiency and productivity during conference calls, it is critical for the speech to be clearly understood. We’ve all had the unfortunate experience of struggling to work out what someone is saying, be it due to noise, their distance from a microphone, or just an unfamiliar accent. Our minds are good at compensating for missing words and blurred sounds, but the more time they spend figuring out what might have been said, the less well we understand is actually being said (as seen in this short video). Therefore, it is vital that the physical “what we hear” stage be as clear and as accurate as possible.

Five aspects of speech audio work together to make or break a clear, understandable conversation: Bandwidth, Reverberation, Amplitude, Interactivity, and Noise. These five aspects, taken together, are called the BRAIN model of practical audio communications. The job of any conferencing system is to tune and balance these aspects automatically to provide the best possible hearing experience for the parties on both ends of the call.

B-R-A-I-N

Bandwidth: The Plain Old Telephone System (POTS) most of us grew up with carries less than half the information inherent in human speech, and this shortcoming was unthinkingly brought over into early IP telephones. However, newer system greatly enhance intelligibility through the implementation of HD Voice, making conversation much easier to follow and less fatiguing. The standards-compliant IP phones and conference phones that deliver this much higher audio bandwidth offer amazing clarity that rivals the best video systems, making it seem that you are in the same room as those on the other end of the call

Reverberation: Room echo at either end of a phone conversation makes the sound die down more slowly, thus smearing words together. While a “perfect” solution would include acoustic wall coverings for absorption, wall-mounted diffuser panels, and a personal headset or lapel mics for every participant, the reverberation problem is much more easily addressed via a multiple-microphone conferencing system that can intelligently steer and focus the pickup patterns to dynamically match the location of each talker in a room.

Amplitude: Insufficient amplitude, or loudness, can make it difficult to hear a talker. Repositioning the talker and listener are obvious solutions, but are not always practical. Conference phones are available, though, that can automatically adjust microphone gain to greatly help in these situations, and the difference in ease of understanding can be breathtaking.

Interaction: Interactive speech between distant groups can be difficult to conduct for a number of reasons, due in no small part to the absence of a true full-duplex system that allows for transparent interactive speech. A conference phone with good full-duplex technology enables talkers at both ends to be heard clearly without any delays or distractions. Beware, though, as although many speakerphones today lay claim full-duplex performance it is a very sophisticated feature that few can actually deliver.

Noise: Common noise sources share much of the same spectrum with speech and can make it difficult to understand conversations. First, try to fix noise at the source. Move the microphones farther from air conditioner ducts, overhead projectors, coffee makers, and so on. There will always be residual noise, of course, but the HD Voice technology found in high quality conference phones eliminates traditional clicking, buzzing, hissing, and other noise artefacts, and can thus make a big difference in ensuring that the voices of all participants on the conference call are clearly heard in spite of any acoustic challenges in the room.

So the next time you plan or join a conference call, consider the elements of the BRAIN model. Remember that they work together: each BRAIN component can compensate for deficiencies in others, which can be very important as some are much easier to address than others (consider the cost and difficulty of soundproofing a room compared to simply slipping in a better IP speakerphone with HD Voice and steered microphones, for example). You can learn more about the BRAIN model from Polycom’s The “BRAIN” Model of Intelligibility in Business Telephony whitepaper.

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